We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Share
Calle 38, Entre Avenida 5A y Zona Federal Maritima, Playa del Carmen 77710 Mexico
E-mail hotel
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotel direct offer!30% off room rate
Hotels.com
Expedia
ZenHotels.com
US$241
View deal
Booking.com
Snaptravel
Agoda.com
View all 7 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (3589)
Pool & Beach (725)
Videos (2)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

About

#15 of 310 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Travellers' Choice
Our hotel is located beachfront on the Caribbean with a wonderful white sand beach on the outskirts of Playa del Carmen, just a few steps away from the 5th Avenue. We count 195 oversized and comfortable resort style hotel rooms providing vacation accommodations and hotel lodging. Combining Mexican and Caribbean designs that bring to mind the warmth of an old, but beautiful, Mayan village.
Read more
Property amenities
Street parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Bicycles available
Babysitting
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Private pool
Plunge pool
Shallow end in pool
Yoga classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Diving
Game room
Snorkelling
Water sport equipment rentals
Billiards
Evening entertainment
Table tennis
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Open-air bath
Pedicure
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Outdoor fireplace
Outdoor furniture
Sun loungers / beach chairs
Sun umbrellas
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Blackout curtains
Air purifier
Air conditioning
Private beach
Housekeeping
Private balcony
Bath / shower
Complimentary toiletries
Room service
Safe
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Hair dryer
Show more
Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Ocean View
Languages Spoken
English, French, Spanish, German and 1 more
Hotel links
Special Price:30% off room rate

Location

Full view
92Great for walkers
Grade: 92 out of 100
103Restaurantswithin 0.5 km
11Attractionswithin 0.5 km
2973Reviews259Q+A100Room tips
Traveller rating
  • 2,316
  • 428
  • 118
  • 48
  • 63
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Matt L wrote a review 20 Oct
1 contribution
Very nice hotel. Very beutifull.Food quality amazing. Rooms are a bit outdated,but that didnt bother us. We had room close to the reception. It was laud at night from the main street. Mariano at the pool bar was amazing! Very helpfull! Had one bad experiance with covid test on the way back. They do the test very deeply and painfuly for adults. Nurse was not very nice too. Would not go back to the hotel only becouse of bad experiance with the covid test!
Read more
Date of stay: October 2021Trip type: Travelled with family
Helpful
Share
Response from Mahekal Beach Resort, Promocionar at Mahekal Beach Resort
Responded 2 days ago
Dear 859mantask, We are grateful for your taking the time to write a review about your experience while staying at Mahekal Beach Resort. We are always looking to surpass our client’s expectations of genuine hospitality by providing outstanding service and your comments confirm we achieved that for your stay. Your opinion regarding the Covid test valuable to us and we assure you that they will be taken seriously. We will share your comments with the Management. We hope to have an opportunity to welcome you back in the near future. Mahekal Beach Resort
Read more
Jeff Palmer wrote a review Nov 2020
Charleston, South Carolina6 contributions14 helpful votes
Hotel's Favourite
My wife and I had an great stay at beautiful Mahekal Beach Resort. We arrive only hours after hurricane Zeta. They and a truck size generator powering the place due to power outage and staff of the resort did an amazing job with clean up. We we're lucky to have chosen a location prepared and ready to keep things open. Within a day you could hardly tell a storm went by. The restaurant had great food, but the attentive service was what made it special. They all knew our names and room within a day. They go above and beyond to make sure you are happy and enjoying every moment of your stay. Thanks so much for a wonderful stay. Rogelio and all the staff made it more than just a beautiful beach vacation. We'll remember the people as much as the place.
Read more
Date of stay: October 2020Trip type: Travelled as a couple
6 Helpful votes
Helpful
Share
Response from Mahekal Beach Resort, Promocionar at Mahekal Beach Resort
Responded 12 Nov 2020
Dear J8607NQjeffp, Thank you for your kind words and great feedback. It is a pleasure to read about how much you enjoyed your Magical Mahekal experience. There is nothing more rewarding than to receive praise from our valued guests and we will certainly share your experiences with our employees. Thank you again for your review, and we look forward to hosting you here at Mahekal Beach Resort many times more in the future! Regards, General Manager Mahekal Beach Resort
Read more
Marcelo B wrote a review 19 Oct
Phoenix, Arizona17 contributions9 helpful votes
All the Team or I should say "Mahekal Family" is incredible friendly to make your experience fantastic, from "Humberto" the gardener a humble and insightful person, to the "Fuego" Staff Francisco the manager, Guillermo, Andres, Ismael, Rogelio, Aurora, Juan, Jairo, Claudia, they will you feel at home in Paradise. From now on our Home in Playa
Read more
Date of stay: October 2021Trip type: Travelled with family
Helpful
Share
Response from Mahekal Beach Resort, Promocionar at Mahekal Beach Resort
Responded 2 days ago
Dear Marcelo B, We appreciate that you take the time to send us your comments and suggestions regarding your experience during your last stay at Mahekal Beach Resort. We hope to have an opportunity to welcome you back in the near future. Warm regards, Mahekal Beach Resort
Read more
Justin A wrote a review 18 Oct
1 contribution
Best vacation I have been on in a long time. Great drinks, food, service and location. Area is super safe, will definitely be back! From the time I arrived until the day I left every was perfect. The beaches are also very nice!
Read more
Date of stay: October 2021Trip type: Travelled solo
Helpful
Share
Response from Mahekal Beach Resort, Promocionar at Mahekal Beach Resort
Responded 3 days ago
Dear 1883KBjustina, Thank you very much for sharing this great review of your recent stay at Mahekal Beach Resort. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We look forward to having the opportunity to serve you again in the future. Mahekal Beach Resort
Read more
Maureen A wrote a review 14 Oct
1 contribution
My husband and I really enjoyed our time at Mahekal. We choose the all inclusive package and stayed for 5 days. The service was great, the food was yummy and the pool and beach were so relaxing. The servers all went out of their way to guarantee you had everything you needed. The location was close to 5th Avenue so many things were walkable if you choose to leave the resort. The water was crystal clear and a perfect temperature. What I most liked was that the resort was smaller and quaint than some of the others and we had our own palapa. The palapa roof was really cool but it did shed a little inside the room. It also has a certain smell that took me a few minutes to get used to. One other thing to point out is noise. We stayed on the furthest south side of the resort and in the evenings there is constant thump base music from another location. It shuts off around 10 or 11. My husband is a light sleeper so this bothered him. So did the music of a spin class at 6am a few buildings down. There were a few mosquitoes but I don’t recall getting bitten even when we went to a cenote. We had two restaurants to choose from. What I liked was that I was able to customize my dinners a few times when I didn’t want one of the main dinner dishes. The Mahekal breakfast coffee was amazing. It’s their speciality where coffee is mixed with fruit, sweetener and cinnamon. We enjoyed endless drinks by the pool and ocean. We took the resort’s bikes out one afternoon and rode down to Playa Car. October ended up being a great month. While things were steady, it wasn’t as busy like the time we went over New Years. The hotel offered hassle free no charge Covid tests for our return home. We used USA Transfers for our transportation from the Airport to the resort. It costs around $125 TOTAL for both ways for 2 people. I’d give it 4.5 stars. I rounded up to 5 for this review. We hope to come back again.
Read more
Date of stay: October 2021Trip type: Travelled as a couple
Room Tip: We enjoyed out waiter Enrique.
See more room tips
Helpful
Share
Response from Mahekal Beach Resort, Promocionar at Mahekal Beach Resort
Responded 4 days ago
Dear Maureen A, Thanks for sharing this amazing review. We were very happy to know that we met your expectations and the time you spent with us was pleasant and full of beautiful memories, highlighting the structure and our service, once again thank you very much! We can't wait to see you again soon so we can share another excellent experience with you soon! Regards, Mahekal Beach Resort
Read more
Previous
123456
PRICE RANGE
US$169 - US$411 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mahekal beach hotel playa del carmen, shangri la caribe hotel, shangri la caribe playa del carmen
FORMERLY KNOWN AS
Shangri-La Caribe
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
195
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Mahekal Beach Resort
Which popular attractions are close to Mahekal Beach Resort?
Nearby attractions include Coralina Daylight Club (0.5 km), La 5ta Hacienda (0.3 km), and Tierra Huichol (0.4 km).
What are some of the property amenities at Mahekal Beach Resort?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Mahekal Beach Resort?
Top room amenities include air conditioning, blackout curtains, and a pool view.
What food & drink options are available at Mahekal Beach Resort?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Mahekal Beach Resort?
Yes, street parking is available to guests.
What are some restaurants close to Mahekal Beach Resort?
Conveniently located restaurants include La Vagabunda de la 38, 500 Gramos Grill, and Los Paradise Taqueria Nacional.
Are there opportunities to exercise at Mahekal Beach Resort?
Yes, guests have access to a pool, a fitness centre, and yoga classes during their stay.
Does Mahekal Beach Resort have an airport shuttle?
Yes, Mahekal Beach Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Mahekal Beach Resort located near the city centre?
Yes, it is 0.8 km away from the centre of Playa del Carmen.
Are any cleaning services offered at Mahekal Beach Resort?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Mahekal Beach Resort?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.