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Paseo Xaman Ha Manzana 1 Lote 1, Playacar, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (19445)
Pool & Beach (4751)
Dining (1521)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 18/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sandos Playacar
Updated 18/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#38 of 310 hotels in Playa del Carmen
Located on a jaw-dropping and never-ending white sand beach sits Sandos Playacar, an all inclusive resort that offers the perfect family vacation. Boasting a complete beach entertainment program, a waterpark for kids, an oceanfront snack bar, and an infinity pool with a swim-up bar, Sandos Playacar is the perfect destination for an unforgettable getaway! This exciting hotel offers a wide array of food options from around the world, spa, fully equipped gym and fitness activities, kids and teens club, and spectacular nightly performances!
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Property amenities
Free parking
Free internet
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Hot bath
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Private pool
Fitness / spa changing rooms
Fitness classes
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Kids' meals
Snack bar
Special diet menus
Swimup bar
Poolside bar
Game room
Mini golf
Tennis court
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Car hire
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Steam room
Baggage storage
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Private beach
Additional bathroom
Interconnected rooms available
Private balcony
Room service
Flatscreen TV
VIP room facilities
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Family rooms
Good to know
Family Resort
Languages Spoken
English, French, Spanish
21545Reviews2681Q+A100Room tips
Traveller rating
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Popular mentions
Dustin A wrote a review Yesterday
Johnstown, Colorado3 contributions
My wife and I had been planning this amazing get away for over a year and it did not let us down. Occupancy seemed to be very low and it felt like we had most of the resort to ourselves, but not empty enough to feel deserted. The beaches were beautiful, weather was outstanding, and the rooms were great. I’m sure you will hear this messaging in almost all of the reviews… What sets my experience apart from many other visitors was… I contracted COVID. I want to start out by saying, the hotel staff are seen cleaning anything and everything on a regular basis and I have not seen one member of the staff without there mask on. Honestly, I have a feeling that my daughter had contracted her second case of COVID. She’s works as an EMT and had a small cold during a visit we had just before we left for vacation. I am fully vaccinated with 2 shots and only displayed minor COVID symptoms (sinus pressure and a few ache bones). Your probably thinking what happened, did you have to pay for additionally days? Did you have to pay additional resort fee? Pay for food? The short answer is no, for everything. Once I tested positive, guest service quickly met up with me and relocated me only (my wife test negative) to a new hotel room (bigger suite with all the amenities. For example, 20 towels & 30 rolls of toilet paper… no joke). I was given 14 days free of charge with hotel room service 3 times a day (the staff would drop your food off in full bio-hazard suites. That shows a high level of respect and care for their employees!). They even let me order from the hotel restaurant menu at dinner time! Can you say steak! On my 7th day of quarantine and not having any symptoms for the past 3 days I decided to pay the 25 dollar fee for a COVID test, and I had tested negative. Once I tested negative I purchased a plane ticket the next day and was allowed to travel back home to the states. Now it is time for me to pay some serious respect to an individual that made my stay extra special. Thank you Edward from Guest Services! Edward organized my COVID stay, he even provided me with his personal contact number and would check in on me daily. He really cared about my well-being and made sure I was comfortable. His communication and upbeat personality met everything to me during my isolation. If I ever needed anything he was there. Edward, I cannot thank you enough!
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Date of stay: October 2021
crharris02 wrote a review Yesterday
1 contribution
Weather very good. Hotel experience great. Second time visiting Staff friendly and always helpful. Beach buffet great and quick. Beaches were kept clean and easy to access. Ocean entry was a bit steep
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Review collected in partnership with this hotel
Date of stay: October 2021
Sleep Quality
Evelyn E wrote a review 21 Oct
1 contribution1 helpful vote
I am not a "leave a review" kind of person generally, but my family's experience at Sandos Playacar was so wonderful I just had to let anyone who cares know. The resort itself is gorgeous from the beach to the walking trails and wild life! (the monkeys were our favorite) The food was top notch and drinks, well, way too good, but it was the service that was NEXT LEVEL. Specifically, the fun bar tenders Jose and Angel and in guest services, Rox. Rox was so helpful to our family. She helped my mother and I plan a special surprise for my brother and his wife upon their arrival back to the resort after their wedding. I have to add, this was not an easy task. She had to coordinate a few unforeseen changes (since it was a surprise), the Mariachis in the lobby, added decorations, flower petals and kept in touch with me via the WhatsApp the whole time. I was beyond impressed with her level of care and service. I am certain this is just the first of many trips to Sandos Playacar.
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Date of stay: October 2021
1 Helpful vote
june c wrote a review 21 Oct
Cape Coral, Florida9 contributions11 helpful votes
We have just returned from a 5 day family trip which we loved, wished it had been longer. Reservations ... Emmanuel Ortiz and Maddy elite office are a credit to Sandos going the extra to ensure guests are looked after, they are professional and leave a lasting impression. stayed in the Haciendas 1 bedroom and it was lovely upgrade .. Thank you . The unit had so much room with a lovely terrace with pool and hot tub , very peaceful having morning coffee with the birds singing and the wild creatures roaming freely. Sonya done a great job ,it was a pleasure to walk into a fresh room daily , a very hard working young lady always smiling The resort caters to families and couples ,we enjoyed the wonderful family beach and warm water everyday , our granddaughter enjoyed the water park and made many little friends , she stated best trip ever !! also was sad to leave Donkey behind! There are many pools throughout the resort, we didn't get to experience them all, I have read people comment on distance , there is a trolley for those in need running constantly, the walk ways are paths through the jungle and had fun watching the wild life on our nature walks ! nothing seemed a hard walk even for my 70 year old husband and 8 year old grand daughter. There's water sports for those looking for activity, cycling which my husband enjoyed daily , a secure gated village which I enjoyed on morning walks , snorkeling and much more. The elite breakfast room staff work very hard and breakfast cooked to order was a good start to the day .The Italian was our favorite restaurant visited twice , Carlos is a great waiter and done everything to make our time memorable the manager and staff are a team and shows in the service from them all. The other restaurants were also good. The shows were entertaining, mixed variety catering to all ages, outdoors and enjoying the evening air was refreshing. The Elite bars had nice appetizers and great mixed drinks , The Ave was our favorite, they made the best Mango Margarita and Martinis, great staff and looked forward to our evening visits there. Buffets had a great variety for all tastes, always fresh and plentiful with Mexican and European dishes, the staff are friendly and work very hard. Covid was easy and done on property with results same day, not going off property for a test was a bonus. During these difficult times Sandos is doing everything possible to cater to their guests needs with great success and we look forward to returning in the new year with family again. A big Thank You to named above and also all other staff that work so hard to make Sandos a memorable trip,
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Date of stay: October 2021
Room Tip: Adults only ocean front or if families the Haciendas with private pool, near meeting point,...
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FranneOnLongIsland wrote a review 19 Oct
Long Island, NY16 contributions4 helpful votes
My husband and I had a special romantic dinner in the wine cellar @ Gourmex. The food was great, but, the service was outstanding!! Our waiter, Vicente, made us priority ONE!! Professional, kind, friendly!! I hope to see him again!!
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Date of stay: October 2021Trip type: Travelled as a couple
US$182 - US$621 (Based on Average Rates for a Standard Room)
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MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
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Frequently Asked Questions about Sandos Playacar
Which popular attractions are close to Sandos Playacar?
Nearby attractions include Plaza Playacar (0.9 km), Playacar Center Shopping Mall (1.0 km), and Dalemdar (0.9 km).
What are some of the property amenities at Sandos Playacar?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
What food & drink options are available at Sandos Playacar?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Sandos Playacar?
Yes, free parking is available to guests.
What are some restaurants close to Sandos Playacar?
Conveniently located restaurants include Il Piemonte, Barra Artesanal, and Steakhouse.
Are there opportunities to exercise at Sandos Playacar?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Sandos Playacar have an airport shuttle?
Yes, Sandos Playacar offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sandos Playacar?
Yes, dry cleaning and laundry service are offered to guests.
Does Sandos Playacar offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Sandos Playacar?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to Sandos Playacar?
Many travellers enjoy visiting Zona Arqueológica Playa del Carmen (2.4 km).