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Royal Hideaway Playacar

6,635 reviews
#56 of 250 Hotels in Playa del Carmen
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Lote Hotelero No. 6, Playa del Carmen 77710 Mexico
00 34 971 08 14 57
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Panoramas (60)
Dining (789)
Certificate of Excellence

About

4.5
Excellent
6,635 reviews
Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Gold level
Award winning luxury all inclusive resort set along the beautiful beaches of Playa del Carmen, Mexico. Ideal setting in a serene environment for complete rest and relaxation. Adults only. Member of The Leading Hotels of the World. 11 villas with private concierge are spread throughout the property's immaculate grounds. Six gourmet restaurants serve delicasies in menu-style dining. A full service spa offers the ultimate in pampering and body treatments. Personalzied service and attention to detail set this resort a world apart.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Business Centre with Internet Access
Parking
Free internet
Wifi
Public wifi
Internet
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Special diet menus
Poolside bar
Tennis court
Entertainment staff
Fishing
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Massage
Salon
Adults only
Baggage storage
Concierge
Shops
Sun terrace
Sun umbrellas
Butler service
Dry cleaning
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
Laptop safe
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Romantic
Languages Spoken
Spanish
Hotel links
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Hotel deals
6,635Reviews916Q+A100Room tips

Reviews

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Popular mentions
Lovely hotel, nearly 5 star
This is a lovely hotel with a lot to recommend it, but there are a few niggles that stop it getting top score. 1 Restaurants are all great food but difficult / impossible to book the times you want to eat, even though we booked for every night on the 1st day of our holiday 2 One of the reasons we chose this hotel was because it offered free sailing, however the boat allocated for free sailing was ‘broken’ so we could only sail if we paid $50 for one of the other identical boats - we refused and complained but it was never resolved 3 The noise during the day from the Allegro hotel next door is ridiculously loud. Whilst this isn’t the fault of our hotel, it did impact on the enjoyment of our hotel On the positive side - Food is amazing, our favourite was breakfast in Spices and the Hibachi table in Azia There are plenty of beds, we particularly like the beach beds with little tents that provide proper cover from the sun if you need it Beautiful rooms and gardens Evening entertainment - we are not big fans of traditional hotel ‘entertainment’ but this had some different events that we really enjoyed. Silent disco was so much fun! Walking or cycling into Playa del Carmen was easy. Despite the minor niggles, we would highly recommend this hotel.…
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Date of stay: January 2020Trip type: Travelled as a couple
Hotel's Favourite
100 % YESSS.
This is a GREAT resort. It was our first time at a all inclusive in Mexico and it didn’t disappoint. The rooms are comfy and lovely, concierge Michelle rocked, she made sure we were booked on every night at a different restaurant and made sure our stay was memorable (she even decorated the room for my bday). Food was exceptional for an all inclusive (all restaurant are pretty amazing apart from maybe the grill which is the one to avoid if you can) The staff was amazing, all the pool server boys work soooo hard to make sure people get what they want, the entertainment is great cause it’s not constant as well (few hours of aqua fitness and a bingo) Seriously overall I loved it (and I didn’t know what to expect in a resort like this) It’s quieter cause it’s an adult only resort which makes a different. HIGHLY recommended!!!!! I would go back in a heartbeat. Only thing to know is that excursions with the hotels are soooo expensive and so is the spa. You can def find better deals somewhere else! Thanks royal hideaway we loved it. …
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Date of stay: November 2019Trip type: Travelled as a couple
Response from Community M, Gerente at Royal Hideaway Playacar
Responded 18 Nov 2019
Dear Anec, Thank you very much for sharing this great review of your recent stay with us. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Warmest regards!
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Superb Hidden Gem
Stay as you are. Rooms are superb. Restaurants offer great variety. We love the location allowing us to walk to 5th Ave. My wife and I walked the beach every day. The evening entertainment ends by 10pm which is great with us.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Response from Community M, Gerente at Royal Hideaway Playacar
Responded yesterday
Sehr geehrter Herr Stepehn, Wir möchten uns für die Kommentare, die Sie zu Ihrem letzten Besuch gemacht haben, bedanken, da sie uns helfen zu verstehen, wie unsere Gäste ihren Aufenthalt bei uns genießen. Es ist immer unser Ziel, die maximale Zufriedenheit unserer Kunden zu erreichen, und wir freuen uns, dass Sie Ihren Urlaub bei uns genossen haben. Wir sind ständig bemüht, die beste Qualität anzubieten und sicherzustellen, dass alle unsere Gäste mit schönen Erinnerungen an ihren Urlaub nach Hause kommen. Wir freuen uns, dass Sie uns in Ihrem Urlaub ausgewählt haben, Ihre Meinung ist uns sehr wichtig und wir versichern Ihnen, dass wir sie intern teilen werden. Wir hoffen, dass Sie uns Ihren nächsten Aufenthalt unvergesslich machen werden. Der wärmste Gruß!
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Underwhelmed by our visit
This hotel has lost it's gloss with the new ownership. The food is so disappointing that it did ruin our stay. It was not as clean as it could be. The service was pretty poor and the hotel is not quiet, elegant or stylish
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Date of stay: January 2020
Value
Service
Sleep Quality
Response from Community M, Gerente at Royal Hideaway Playacar
Responded yesterday
Estimado Sr. Andre, Thank you for taking the time to share your comments about your recent vacation with us. It is with regret however that some aspects of our hotel did not meet your expectations; We are working with all the staff to give you the best service. Your comments have been taken on board and will help to improve our service and quality of them for all our guests. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!
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Nice resort in Playa del carmen
Small resort made of apartment villas that is good to spend a relaxing holiday in Playa del Carmen and is a good starting point for discovering the area around from Tulum to the grand senote. And the beach is great
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
Response from Community M, Gerente at Royal Hideaway Playacar
Responded yesterday
Dear Mazenh, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!
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123456…1115
Is topless sunbathing permitted on the beach?
Although I have seen topless sunbathers on the beach, it isn't a common practice at this property.
0 votes
If you flew into Cancun did you use Royal Hideaway's transportation to and from hotel and airport? If not what did you use or would you recommend?
Hello - I like the resort having been 6 times however I do not like the dinner reservation process. I am about to book a trip and have heard that you may now make dinner reservations for the first 3 nights in advance ( like before the change in ownership). Is this true - or will I be forced to eat at 10 PM every night? Thanks
So worth getting the times you may want. 9 pm was too late for us.
0 votes
What types of beer do they have? How is the white wine? Thanks!
The white wine was basic,but there were other bottles for sale. The beach was always Savignon Blanc. I only got Chardonnay in the Las Ventanas or the Spices restaurants. If you ran up the stairs to the Spices bar from the beach perhaps they would pour Chardonnay. For beer it was Corona or corona light at the beach.Tip,In room ask the Concierge for your preference. Hubs got Bud Light. Also, you can get extra waters. We asked for ice bucket of beers and waters at the beach. Beach Chair lunch was easy, too. Just ask for the menu.
1 vote
Is there a swim up bar in the pool? If not, how do you get drinks when in the pool? Is there food service by the pool?
There are guys constantly asking if you want anything at the pool or at the beach. And the main pool is close to the bar/restaurant. Great service from these guys! Hard workers!
1 vote
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123456…184
"Try avoid ground floor."
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"Ask for a lower floor if you dislike stairs... No elevator in the 3 level units"
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"Kid noise in rooms near towel are from neighboring hotel."
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"If you need anything, just ask. The staff can't do enough to make your stay special, and unforgettable. "
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"We try for the suite but it's not always available. All are good."
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123456…20
PRICE RANGE
€276 - €450 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
royal hideaway playacar & occidental hotel playa del carmen, royal hideaway playacar and occidental resorts, royal hideaway playa del carmen, royal hideaway mexico, occidental royal hideaway
FORMERLY KNOWN AS
Royal Hideaway Playacar & Occidental Resorts
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
201
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Frequently Asked Questions about Royal Hideaway Playacar
Which popular attractions are close to Royal Hideaway Playacar?
Nearby attractions include Plaza Playacar (0.4 km), Playacar Center Shopping Mall (0.3 km), and Little Bali (0.4 km).
See all nearby attractions.
What are some of the property amenities at Royal Hideaway Playacar?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
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Which room amenities are available at Royal Hideaway Playacar?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
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What food & drink options are available at Royal Hideaway Playacar?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
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Is parking available at Royal Hideaway Playacar?
Yes, free parking is available to guests.
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What are some restaurants close to Royal Hideaway Playacar?
Conveniently located restaurants include Il Piemonte, Buenerrimo, and Barra Artesanal.
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Are there opportunities to exercise at Royal Hideaway Playacar?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
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Does Royal Hideaway Playacar offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
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Are there any historical sites close to Royal Hideaway Playacar?
Many travellers enjoy visiting Zona Arqueologica Playa del Carmen (1.5 km).
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Does Royal Hideaway Playacar have any great views?
Yes, guests often enjoy the ocean view available here.
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Is Royal Hideaway Playacar accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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