HOTEL XCARET MEXICO

About

4.5

Excellent

5,489 reviews

Location

Cleanliness

Service

Value

Certificate of Excellence

Our All-Fun Inclusive® program transforms and outmatches the traditional All-Inclusive concept, as we offer unlimited access to our Parks: Xcaret, Xel-Ha, Xplor, Xplor Fuego, Xoximilco and Xenses, as well as deluxe tours to Xenotes and Xichen, with round-trip transportation included. Airport shuttle included.

Room & Suite (365)365

Full view

Property amenities

Free parking

Free High Speed Internet (WiFi)

Pool

Fitness Centre with Gym / Workout Room

Free breakfast

Beach

Bicycle rental

Babysitting

Parking

Free internet

Wifi

Public wifi

Internet

Hot bath

Lazy river

Pool / beach towels

Infinity pool

Rooftop pool

Pool with view

Adult pool

Outdoor pool

Heated pool

Private pool

Saltwater pool

Yoga classes

Fitness / spa changing rooms

Personal trainer

Sauna

Bar / lounge

Restaurant

Breakfast buffet

Breakfast in the room

Complimentary instant cofffee

Kid-friendly buffet

Kids' meals

Special diet menus

Swimup bar

Poolside bar

Rooftop bar

Bicycles available

Tennis court

Water park

Entertainment staff

Evening entertainment

Table tennis

Walking tours

Waterslide

Nightclub / DJ

Children's television networks

Indoor play area for children

Children Activities (Kid / Family Friendly)

Kids club

Kids pool

Highchairs available

Strollers

Free airport transportation

Free shuttle or taxi services

Airport transportation

Shuttle bus service

Car hire

Taxi service

Business Centre with Internet Access

Conference facilities

Banquet room

Meeting rooms

Spa

Couples massage

Facial treatments

Foot massage

Full body massage

Head massage

Massage

Rooftop terrace

24-hour security

Baggage storage

Chapel / shrine

Concierge

Convenience store

Currency exchange

Gift shop

Newspaper

Shops

Sun umbrellas

ATM on site

Butler service

Doorperson

First aid kit

Infirmary

Umbrella

24-hour check-in

24-hour front desk

Express check-in / check-out

Private check-in / check-out

Dry cleaning

Laundry service

Ironing service

Shoeshine

Room features

Allergy-free room

Soundproof rooms

Air conditioning

Private beach

Minibar

Cable / satellite TV

Extra long beds

Whirlpool bathtub

Bathrobes

Desk

Housekeeping

Interconnected rooms available

Private balcony

Room service

Safe

Seating area

Sofa

Telephone

VIP room facilities

Bottled water

Iron

Laptop safe

Private bathrooms

Wake-up service / alarm clock

Flatscreen TV

On-demand films

iPod docking station

Sofa bed

Complimentary toiletries

Hair dryer

Room types

Ocean view

Non-smoking rooms

Suites

Family rooms

Good to know

HOTEL CLASS

Languages Spoken

English, French, Spanish, Italian and 2 more

Hotel links

Visit hotel website

Location

Full view

Contact

Road Chetumal-Puerto Juarez Km. 282, Playa del Carmen 77710 Mexico

Name/address in local language

00 52 18007954525

E-mail hotel

Getting there

Cancun Airport56 kmSee all flights

Aerodromo de Playa Del Carmen5 kmSee all flights

Car HireSee all Playa del Carmen car hire

See all nearby hotels

Nearby restaurants

Ferron's Jerk Chicken

See all nearby restaurants

Nearby attractions

Xcaret

41,913 reviews

12 minAmusement & Theme Parks

Quinta Avenida

23,454 reviews

6.1 kmPoints of Interest & Landmarks

Cenote Chaak Tun

2,920 reviews

7.4 kmCaverns & Caves

Playacrawl

580 reviews

6.2 kmBar, Club & Pub Tours

See all nearby attractions

5,489Reviews1,289Q+A100Room tips

Great Value for Eco Park All Inclusive 5 Star Resort

We went to 4 of 6 included eco parks, 5 of 9 restaurants, 1 of 3 ruins tours. Service is great! Food at the made to order stations and the authentic Mexican menu restaurant was great. Pools and mini beaches are beautiful. Outdoor fitness circuit is unique, they have Kayaking and SUP. There is a separate separate kids section, club, food section thankfully. I enjoyed almost every minute of 5 days except for check-in and the membership push. I will return.

Date of stay: January 2020Trip type: Travelled with family

Dear Nycmother2018, We are sop happy to read your stay at Hotel Xcaret México was memorable and you felt among family, thank you for sharing your positive comments and we appreciate your honest feedback regarding the registration process and sales presentation, you can rely that we will address this with our team in order to keep guaranteeing the comfort of each one of our guests. Kind Regards, Jorge Ducoing Managing Director Hotel Xcaret México

Hotel's Favourite

5 Star... Absolutely !!!

This is an excellent hotel with top notch staff, room, food, and amenities. Location... It was nice to get to a great resort within a reasonable ride from Cancun. 45 mins went by quickly. Just a stones throw from Playa Del Carmen so off site visits are quick and easy if that is something you wish to do Rooms.... Our room was River View which was nice. I can only assume that Sea view would be incredible. Rooms were very clean, well appointed, bright and cheery. Staff... All the staff we encountered were happy and eager to please. Even when the lobby bar was busy the bartenders kept a smile on their faces . Housekeeping were great as well. Food... All food was good but extra point for the Mexican buffet who had great food and Mariachi bands during dinner. Entertainment... Great musicians played during the day including a harp player, piano player and guitar (amazing whistler!!) The Rock band we saw one night completely got the crowd going with all kinds of great music Beach... was small but very enjoyable Pool... clean and busy but tons of fun This place is pricey but truly worth the money…

Date of stay: March 2019

Value

Rooms

Service

Trip type: Travelled with friends

Dear Ryan M, Thank you for this great review, our hope is that when guests arrive at Hotel Xcaret México, up to the moment they leave, they can let go of any and all cares and worries. Ever since our newly opened resort was conceived our primary was and still is to provide our guests with the utmost level of personalized, attentive service from our dedicated and professional staff, we are glad to know you had a “Top notch” experience from start to finish. We hope you can join us again soon. With gratitude, Jorge Ducoing Hotel Director Hotel Xcaret Mexico

+1

1st Vacation to Mexico

This place is beyond amazing. We stayed here from Sept. 6th 2019 to Sept 14th 2019. We were picked up from the airport and taken to the hotel. They take care of everything you just have to decide what you want to do and schedule. The property is breathtaking and its so vast that it takes time to see everything. They have amazing restaurants and bars and pools. Everyone that we encountered was courteous and professional. All inclusive is exactly that at this resort. All the parks are included and shuttles run all day to the parks that are close. Its beautiful and was an amazing experience for us.

Date of stay: September 2019

Location

Cleanliness

Service

Dear Cristy4848, On behalf of our entire team, we would like to express our gratitude for the time you chose to spent among us and how great experiences you have shared through TripAdvisor. We are proud to read your stay was memorable and that you felt the warmth of our team since your arrival. Thank you for praising our hard work and we look forward to seeing you again very soon. Kind Regards, Jorge Ducoing Managing Director Hotel Xcaret México

WiFi !

Disappointed that an “all inclusive hotel” makes u pay such a high price for WiFi when it should be included. I came for 14 days and over all had to spend 200£ on JUST THE WIFI ! My daughter wants to come back February 2020 however I will be asking about the WiFi as I refuse to spend such a ridiculous amount of money. When the hotel costed £1300 per person!

Date of stay: February 2019Trip type: Travelled with family

Amazing Hotel with Amazing Staff

Hotel Xcaret is a 5-star hotel at a 5-star price - but worth the cost for many reasons. First, while there can be language difficulties with some serving staff (it is Mexico and Spanish is the language of the country), all staff go out of their way to make your stay at the hotel special. The hotel is for young and old, although the best value is for guests who will take advantage of the free admission to the many parks run by the hotel all of which cost at least $100 per person to visit. First, a special thank you to two people who went out there way to help me during a medical emergency - Doctor Mar, who quickly diagnosed the issue, summoned staff to help me and contacted the hospital(plus much more) and to Carlos Ortiz, the head of guest services who accompanied me to the hospital, stayed with me for 5 hours until I was able to return to the hotel. Both made a difficult experience much better and enabled me to enjoy the rest of my vacation at the hotel after getting the needed treatment. I will start with a few negative comments. A better map of the enormous hotel grounds would be appreciated as it is easy to get lost using the map provided by the hotel. The pools are amazing, but the water is not heated so can be cold. While even when the hotel is packed, it is never that busy due to guests going to the parks except at breakfast and dinner - often lineups (in particular the buffet Mercado). On restaurants, the 3 best must be reserved - we were able to reserve 2 of the 3 the first morning at the hotel. So book your excursions and restaurants ASAP. Finally, the Mexico Destination Club presentation that will be recommended by your concierge. While I have heard of worse, it is a 2 1/2 hour hard sell (not the 90 minutes they tell you in advance) of a vacation club that may or may not be a good deal. Although I did not care for this experience - the sales staff having trouble accepting a NOT INTERESTED - my wife and daughter did greatly enjoy the two complimentary massages that were given as promised for attending the presentation. As stated above the grounds are amazing, the garden view room we had was clean with comfortable beds and excellent housekeeping service. You call the front desk and the request will be fulfilled within 10 minutes. Overall the food is very good even the buffet Mercado. We had a number of meals at the beach restaurant Las Playas - great food and location. On our last night we were able to get a 9 pm reservation at Los Cuevas - the restaurant in the beach area caves - amazing food and staff - in particular our waiter, Ishmael who turned our meal into a special occasion. They even have a vegan/vegetarian restaurant - Bio! Overall, Hotel Xcaret is a great vacation destination experience that starts when the hotel bus picks you up at the airport (no need to take a multi-hotel tour company bus), continues after check in (we were lucky and were were able to complete most of the check in on the mini bus on our way to the hotel) but unfortunately it ends too quickly. .…

Date of stay: December 2019

Value

Sleep Quality

Dear tordad2, On behalf of our entire team at Hotel Xcaret México, we want to thank you for the time you kindly invested in sharing your feedback about your recent holidays. Thank you also for praising the great work Carlos, the Doctor and our team did on your behalf. We appreciate your suggestions and be sure we will make sure to take it into account. In regards to the sales department, we will address your comments with them in order to verify how can we improve even more the experience of our guests. Thank you for your preference, we appreciate your trust and look forward to your next holiday with us! Best Regards, Jorge Ducoing Managing Director Hotel Xcaret México

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12 3 4 5 6…519

Describe the beach? Is it swimmable water , nice sand. Is there beach waiters for drinks. What about the issues with Sargassum. Thanks,

What room number is this please?

Heading to Hotel Excaret in a few weeks. It seems there are many "hidden secrets " in the resort and parks, things that are unique but not well advertised. What are some things that we need to find? Hate when you learn about interesting things you missed after you get home!

Following. Hope someone answers bc I’m interested in this place too! Lol

Can you consume alcohol prior to attending the parks? Specifically Xplor Fuego? Are any of the parks "alcohol free"?

Yes, you can consume alcohol in some of the parks and prior to attending. That is also included if they have it. There are a few that do not. Not sure which ones you are planning on going to but we did Xenses that is 1/2 day and does not have food included. Its about 7 mins away from the hotel you can go back to the hotel and eat and drink. The shuttle comes every 20 mins and sometimes faster.

Is there a big difference between garden view, river view or ocean view hotel rooms? I was just wondering if extra money worse it.

Dear Michelle200114, Thank you for your interest in Hotel Xcaret México, it will be a pleasure to welcome you! Please be kind to visit our official website in order for you to see the difference between our room categories. Kind Regards, Jair Torres Guest Service Manager Hotel Xcaret México

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123456…258

"River Suite"

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"don't upgrade from garden view it is not worth the money"

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"Keep up the great work!!!"

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"Higher floor rooms get the best views!"

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"all rooms are really nice"

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123456…20

PRICE RANGE

€435 - €995 (Based on Average Rates for a Standard Room)

LOCATION

MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen

NUMBER OF ROOMS

900

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Frequently Asked Questions about Hotel Xcaret Mexico

Which popular attractions are close to Hotel Xcaret Mexico?

Nearby attractions include Xcaret (1.0 km), Quinta Avenida (6.1 km), and Cenote Chaak Tun (7.4 km).

See all nearby attractions.

What are some of the property amenities at Hotel Xcaret Mexico?

Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.

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Which room amenities are available at Hotel Xcaret Mexico?

Top room amenities include a minibar, air conditioning, and a flat screen TV.

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What food & drink options are available at Hotel Xcaret Mexico?

Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.

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Is parking available at Hotel Xcaret Mexico?

Yes, free parking is available to guests.

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What are some restaurants close to Hotel Xcaret Mexico?

Conveniently located restaurants include Osteria De Roma, Ferron's Jerk Chicken, and Hard Rock Cafe.

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Are there opportunities to exercise at Hotel Xcaret Mexico?

Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.

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Does Hotel Xcaret Mexico have an airport shuttle?

Yes, Hotel Xcaret Mexico offers an airport shuttle for guests. We recommend calling ahead to confirm details.

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Are any cleaning services offered at Hotel Xcaret Mexico?

Yes, dry cleaning and laundry service are offered to guests.

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Does Hotel Xcaret Mexico offer any business services?

Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.

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Which languages are spoken by the staff at Hotel Xcaret Mexico?

The staff speaks multiple languages, including English, Spanish, French, Italian, Portuguese, and Korean.

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Hotel Xcaret Mexico All-inclusive Resort, Playa del Carmen

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