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The Fives Downtown Hotel & Residences, Curio Collection by Hilton

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10 Avenida Nte. & Calle 2 Nte, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (1110)
Pool & Beach (261)
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 24/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Fives Downtown Hotel & Residences, Curio Collection by Hilton
Updated 24/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#13 of 295 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Travellers' Choice
Welcome to The Fives Downtown Hotel & Residences, Curio Collection by Hilton, a stunning hotel offering the best of city and sea. Experience the colors and culture of 5th Avenue, and sink your toes in the white-sand beaches along the Caribbean – all within a short distance. There’s much adventure and beauty to discover along the Riviera Maya and island of Cozumel, or head inland to explore archaeological ruins like Tulum, Chichén Itzá and Cobá. Contemporary hotel rooms have Mexican flair and comforts like complimentary WiFi, a 50-inch HDTV and more. All rooms have sofas/sitting areas and some have a terrace or balcony overlooking the courtyard. Suites feature: spacious bedrooms, living and dining areas, gorgeous city views, and the option of a hot tub or terrace garden.
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Room & Suite (252)252
Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Snorkelling
Water sport equipment rentals
Pets Allowed ( Dog / Pet Friendly )
Wifi
Hot bath
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Complimentary instant cofffee
Complimentary welcome drink
Kids' meals
Outdoor dining area
Snack bar
Poolside bar
Rooftop bar
Entertainment staff
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Full body massage
Head massage
Manicure
Massage
Pedicure
Salon
Rooftop terrace
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
First aid kit
24-hour front desk
Laundry service
Ironing service
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Room features
Allergy-free room
Bathrobes
Air conditioning
Desk
Microwave
Flatscreen TV
Sofa bed
Complimentary toiletries
Dining area
Housekeeping
Private balcony
Room service
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Hair dryer
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Room types
Ocean view
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Trendy
Languages Spoken
English, Spanish
Hotel links
Special Offer:Price Match Guarantee
1004Reviews119Q+A67Room tips
Traveller rating
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Popular mentions
Jason C wrote a review Yesterday
United States2 contributions
The staff went above and beyond, always friendly and asking what else they could do. Add to that pristine facilities, great location, and an amazing rooftop pool, bar, and restaurant w/ special events each night that you could honestly hang out at every day. Found ourselves having to force our way to head out into Playa because it was so relaxing and great up at the rooftop pool area. Special shout out to Jorge who was super helpful booking some activities and provided great discounts for our group. Eduardo at the front desk that was always super helpful and friendly proving advice and guidance around Playa, and Adrian who was our resident "go to" man for anything we needed. And up on the rooftop bar, Hugo was always there when we needed another drink and Alex as our waiter for dinner was awesome as well. The Fives Downtown will be our go-to from now on in Playa.
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Date of stay: June 2021
Value
Rooms
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Room Tip: ask for upgrade options when you check in. Depends on availability but we scored a great upgrade...
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CallMeDemeB wrote a review Feb 2021
United States24 contributions19 helpful votes
Hotel's Favourite
Modern hotel in the heart of Downtown Playa Del Carmen, two blocks to the Beach, Restaurants, and Cozumel ferry. THE GOOD: Large spacious rooms, I stayed in the king suite with a partial ocean view, separate kitchen and dinning/living area. Lively Pool area with Dj spinning tunes in the evening, order the shrimp nachos and plenty of tequila. Close to everything so it you want peace and quiet tis isn't the hotel but if you want to party and be close to all the sights this is your place Several onsite restaurants THE BAD: Once I checked in my room there was a loud noise coming from the vent, but after reporting it to the front desk maintenance came within 10 minutes and fixed the problem. The hot tub although tucked away from the pool area for more privacy was luke warm at the most When checking in I was haggled to go on a tour, never was fully explained just ask to go on a tour (time share maybe) would provide lunch to learn about all the other properties I was already planning on staying at the other Hilton property during this stay, which I explained but was still haggled I declined and checked in my room. Being a Hilton Gold member I always inquire about my complimentary upgrade (if available) I ask this several times while checking in but never got a clear answer yes, no, not available nothing just kept wanting me to go on the tour. SUMMARY: Stay here if you want to be close to everything with all the amenities of a luxury hotel but for a great price choose here I'll definitely be returning.
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Date of stay: January 2021
Value
Service
Sleep Quality
1 Helpful vote
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Response from Laura Morales, Owner at The Fives Downtown Hotel & Residences, Curio Collection by Hilton
Responded 24 Feb 2021
Dear Tipsyuponarrvial, Thank you very much for taking the time to share your experience on TripAdvisor, it was an honor to host your recent stay with us. We appreciate highlighting our spacious rooms, privileged location and great Rooftop atmosphere. While we are very happy to know you did find many aspects of your stay to be enjoyable, we are sorry for the challenges you encountered during your vacation especially at check in. Please know that we very much appreciate your feedback as it is only in this way that we can improve upon our shortcomings. We hope to have another opportunity to host you again in the near future. Sensorial regards, Management Team The Fives Downtown Hotel & Residences, Curio Collection by Hilton
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trushagee wrote a review 11 Jun
London, United Kingdom5 contributions
Positive: - Let’s start with Breakfast... every day the team in the hotel restaurant were THE most hospitable, kind and welcoming people. A big shout out to Arturo, who was always there to offer top ups of drinks or a little salsa picante to make the whole experience a delight - The breakfast options are great with a simple Continental and you can upgrade to add on other nice dishes - The Roof Top, this hotels selling point, hosts a pool, great decor and great views. But above all, the staff were incredible. Javier is one hell of a barista and his character really made our stay such a memorable one - This hotel is so well staffed, that what ever you need there will be some one there to assist you. - The rooms were well laid out and very comfortable - The pool was clean and well kept - My partner and I were working for much of our stay and the WiFi in the lobby and on the roof was good. Negatives: - The room we stayed in didn’t have any ventilation, therefore drying towels or wet swimwear was impossible - I booked a room with a “City View” but we ended up with a downgraded room with a “Courtyard View” - One of my partners items of clothing went missing during our stay, which we believe was taken from the wardrobe. - Because Mexico sees so many American tourists, the tips expected are large compared to UK standard rates. But if you don’t then if reflects poorly on you as a guest. Overall incredible stay with some amazing talent and servicing. Thank you to the Team @ Fives Down Town
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Date of stay: June 2021Trip type: Travelled as a couple
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Response from Laura Morales, Propietario at The Fives Downtown Hotel & Residences, Curio Collection by Hilton
Responded 3 days ago
Dear trushaOgee, Thank you very much for your taking the time to share your honest comments about your experience in The Fives Downtown Hotel & Residences. We are glad to read all positive and negative aspects you have found during your stay, we really care about what our guests think afer their visits, we are happy you have enjoyed the pool, rooms, rooftop, food and more about the hotel, we will continue doing our best everyday, thank you again for your review on Tripadvisor's community, we hope to have the opportunity to host you again soon! Sensorial regards, Management Team The Fives Downtown Hotel & Residences, Curio Collection by Hilton
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Spiral357 wrote a review 10 Jun
Memphis, Tennessee8 contributions1 helpful vote
The property was one of the best Hilton property I’ve been to. Everyone there was awesome and very friendly. The staff was one of a kind. They went out their to make sure our stay was excellent. We will definitely stay again
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Review collected in partnership with Curio – A Collection by Hilton
Date of stay: June 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
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Response from Laura Morales, Propietario at The Fives Downtown Hotel & Residences, Curio Collection by Hilton
Responded 3 days ago
Dear Spiral357, Thank you very much for your taking the time to share your kind comments about your experience in The Fives Downtown Hotel & Residences. We are glad to read how our team members have done everything to make you feel comfortable during your stay here. Please know we truly hope to see you again and will be looking forward your next visit! Sensorial regards, Management Team The Fives Downtown Hotel & Residences, Curio Collection by Hilton
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Monika Thielke wrote a review 9 Jun
Las Vegas, Nevada542 contributions83 helpful votes
The Fives in Downtown Playa Del Carmen will always be my first choice when staying in Quintana Row. I’ve been coming back to experience the amazing service and personalized unconditional love almost every month for the past year. I love to come back to my home away from home, as the team at the Fives always makes my stay very special. First of Mister Gonzalo knows that the tuna tostadas are my absolute favorite - last time I had to order two servings to satisfy my appetite.,..lol…also I cannot say enough about Liv - truly one of the most amazing staff members there is, so loving so caring - just amazing - she is one of the reasons why return. There are sooo many great people top mention - but Arturo will always be my favorite - I love to see his smiling face in the morning..this past time Juan’s was my server - her was amazing as well, but Arturo will always be my first love! I stayed in almost all of the rooms - and I must say all of them are pretty fabulous - definitely the place to stay at when in Playa. Thank yo to all of you for always making me feel special!
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Date of stay: June 2021Trip type: Travelled solo
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Response from Laura Morales, Propietario at The Fives Downtown Hotel & Residences, Curio Collection by Hilton
Responded 4 days ago
Dear Mmooni, Thank you very much for your taking the time to share your kind comments about your last experience in The Fives Downtown Hotel & Residences. We are glad to read how much you enjoy our location, rooms and most of all, our staff; thank you for all your special mentions about them, they will be rewarded for their efforts with our guests. Your feedback and positive comments really encourage us to continue doing our best as a team. Please know we truly hope to see you again and will be looking forward your next visit! Sensorial regards, Management Team The Fives Downtown Hotel & Residences, Curio Collection by Hilton
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PRICE RANGE
US$80 - US$211 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
133
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Frequently Asked Questions about The Fives Downtown Hotel & Residences, Curio Collection by Hilton
Which popular attractions are close to The Fives Downtown Hotel & Residences, Curio Collection by Hilton?
Nearby attractions include Quinta Avenida (0.4 km), 3D Museum of Wonders (0.4 km), and L'Ambassade (0.4 km).
What are some of the property amenities at The Fives Downtown Hotel & Residences, Curio Collection by Hilton?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at The Fives Downtown Hotel & Residences, Curio Collection by Hilton?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Fives Downtown Hotel & Residences, Curio Collection by Hilton?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Fives Downtown Hotel & Residences, Curio Collection by Hilton?
Yes, secured parking and valet parking are available to guests.
What are some restaurants close to The Fives Downtown Hotel & Residences, Curio Collection by Hilton?
Conveniently located restaurants include Nørdic, Senor Frog's Playa del Carmen, and Osteria De Roma.
Are there opportunities to exercise at The Fives Downtown Hotel & Residences, Curio Collection by Hilton?
Yes, guests have access to a pool and a fitness centre during their stay.
Does The Fives Downtown Hotel & Residences, Curio Collection by Hilton have an airport shuttle?
Yes, The Fives Downtown Hotel & Residences, Curio Collection by Hilton offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is The Fives Downtown Hotel & Residences, Curio Collection by Hilton located near the city centre?
Yes, it is 0.9 km away from the centre of Playa del Carmen.
Are pets allowed at The Fives Downtown Hotel & Residences, Curio Collection by Hilton?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Fives Downtown Hotel & Residences, Curio Collection by Hilton offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.