GRAND VELAS RIVIERA MAYA

About

5.0

Excellent

4,549 reviews

Location

Cleanliness

Service

Value

Certificate of Excellence

GreenLeaders Platinum level

Grand Velas Riviera Maya is an All-Inclusive Luxury resort that will delight your senses with its captivating views and its elegant charm. Located 10 minutes from downtown Playa del Carmen and 35 minutes from Cancun International Airport, its privileged location allows you to immerse the fauna and flora of the Yucatan Peninsula and the lively nightlife of the 5th. Avenue in Playa del Carmen.

Room & Suite (713)713

Full view

Property amenities

Free parking

Free High Speed Internet (WiFi)

Pool

Fitness Centre with Gym / Workout Room

Bar / lounge

Beach

Diving

Babysitting

Valet parking

Parking

Free internet

Wifi

Internet

Hot bath

Infinity pool

Pool with view

Adult pool

Outdoor pool

Heated pool

Private pool

Fitness classes

Sauna

Restaurant

Swimup bar

Poolside bar

Aerobics

Entertainment staff

Fishing

Table tennis

Nightclub / DJ

Indoor play area for children

Children Activities (Kid / Family Friendly)

Kids club

Airport transportation

Business Centre with Internet Access

Conference facilities

Banquet room

Meeting rooms

Spa

Facial treatments

Foot massage

Full body massage

Massage

Salon

Steam room

Concierge

Shops

Sun umbrellas

Butler service

Dry cleaning

Laundry service

Room features

Private beach

Housekeeping

Private balcony

Room service

Safe

VIP room facilities

Flatscreen TV

Room types

Ocean view

Non-smoking rooms

Suites

Family rooms

Good to know

HOTEL CLASS

HOTEL STYLE

Great View

Family

Languages Spoken

Spanish

Hotel links

Visit hotel website

Offers & Announcements:Package deal

Location

Full view

Contact

Carretera Cancun Tulum Km 62, Playa del Carmen 77710 Mexico

Name/address in local language

00 52 33 4624 0409

E-mail hotel

Getting there

Cancun Airport43 kmSee all flights

Aerodromo de Playa Del Carmen8 kmSee all flights

Car HireSee all Playa del Carmen car hire

See all nearby hotels

Nearby restaurants

Ferron's Jerk Chicken

See all nearby restaurants

Nearby attractions

Quinta Avenida

23,454 reviews

7.3 kmPoints of Interest & Landmarks

Playacrawl

580 reviews

7.3 kmBar, Club & Pub Tours

3D Museum of Wonders

1,474 reviews

7.4 kmArt Museums

Xavage Park by Xcaret

210 reviews

5.6 kmAmusement & Theme Parks

See all nearby attractions

4,549Reviews505Q+A100Room tips

Excellent Top Notch All-inclusive

This is a long overdue review, but I’m at another resort now in Puerto Vallarta that we are not happy with, and it makes me long for the Grand Velas experience! The Grand Velas Riviera Maya was an excellent family vacation spot! I tried to find the BEST family-friendly all-inclusive, and I think we found it here. The individual restaurants were excellent, the room service food wasn’t great but at least we found great food by the pool or at the individual restaurants. The alcohol was actually top shelf and most restaurants had wine lists with great choices. Each room came with small but important luxuries— slippers, robes, beach bags, beach hat, snacks and treats, a mini bar that they restocked everytime they cleaned your room. Our room was huge with a pool on the large patio overlooking the ocean. The rooms were luxurious with great bedding and towels, fresh flowers in vases. The overall vibe and look of the place was grand and rich feeling. The ocean was beautiful... the beach was just OK but still much better than beaches on the pacific side of MX. The staff and level of service was beyond excellent, they were all dressed to a T, the managers were very hands-on, and the staff was constantly checking in on you by the pool... I think that was the most impressive part. People knew our names everywhere we went and made us feel totally welcome and at home. We met great people at the resort, as well. Louis and other staff by the pool were the best. The SPA was outstanding and I loved my massage and all the hot/cold pools (it’s a Forbes “top 30 spas in the world” so it really is amazing!) I really would have no problem going back to this resort over and over again, I get 3 breaks per year from my job and even though I love to travel to lots of different places, I would go here over and over again.... I wish all resorts would use the Grand Velas as the standard for a top-rated all inclusive resort! Thank you for setting the bar so high and for exceeding our expectations— that hardly ever happens for me, and I was so happy with this experience and still think about it today!…

Date of stay: May 2019Trip type: Travelled with family

As director Of Grand Velas Riviera Maya, I cannot thank you enough for taking the time to share with us your extraordinary thoughts and feelings on this, your "new standard for a top-rated, all-inclusive resort," In our history of providing first-class travelers a unique approach to luxury vacations, we have opened the eyes of many new guests to the benefits of trying our upscale all-inclusive. Guests continue to mention to me that in no way do they feel that they are in an all-inclusive hotel. The environment, the professionalism, the elegance, all exude 5 Star quality. But having the carefree luxury of selecting menu items at will, without a single thought to pricing, is a beautiful feeling that has no price. And your excellent review reflects the fulfillment and satisfaction that you now feel when reliving the experience as if it were yesterday. We look forward to rekindling the glowing feeling of luxury vacations on your next visit to your new paradise, and you can be assured that we will be just as attentive to your wishes as we were on your first taste of Grand Velas eight months ago. Thank you, RODOLFO GONZALEZ DIRECTOR GENERAL GRAND VELAS RIVIERA MAYA

Hotel's Favourite

Incredible Venue for tremendous family vaction

We traveled as a family of 12 with 3 generations and 5 children between the ages of 18 months to 11 years. There were multiple activities for every age, delicious fresh food always available, and impeccable, beautiful, large rooms and public areas. The huge pool and the proximate beach provided endless entertainment and activity. The staff was especially pleasant and competent at every level. They sincerely smiled and assisted the guests at every opportunity. Overall, our experience was outstanding.

Date of stay: December 2019Trip type: Travelled with family

It was a great pleasure for us to host the three generations of your lovely family and provide each one of them with the relaxation, cuisine, and the fun & sun that they were expecting. When catering to the expectations of twelve family members, we have to ensure that all ages are well-attended to. For us, everybody is a priority, young, mature, and even the infants have expectations. And that is why we have worked so hard, and smart, over the years to gain a resounding thumbs up from large families. Thank you for sharing with us your satisfaction, happiness, and glowing photos. And now that you know us much better, I hope that we will have the honor of reliving all these beautiful moments with you in the future. As always, we are at your service, RODOLFO GONZALEZ DIRECTOR GENERAL GRAND VELAS RIVIERA MAYA

Fantastic!

The best all inclusive resort in Mexico! The food is outstanding the service is fantastic! Awesome kids club and great staff. Nice pool areas, mini golf was fun! The only thing that is not perfect is the beach area. Great for kids since they put up barriers to stop the waves but it doesn’t give you the perfect ocean views you would expect! Definitely would go back!

Date of stay: January 2020Trip type: Travelled with family

It is a delight to know, Gary, that you would definitely return to Grand Velas Riviera Maya based on the "Fantastic" experience that you and your family spent with us just recently. We do our utmost to provide exciting activities and amenities for all ages, and I am glad that you found our mini-golf to be a lot of fun. As for the barriers in the ocean, we have them in place for a few reasons, which are to, as you say, make the water safer for children, as well as eliminate beach erosion and seaweed buildup. But you can be assured that apart from the barriers, the Caribbean Sea is a wonderful place for our guests to swim, and our beach is in pristine condition complete with wait staff and volleyball. We look forward to hosting your family again and reliving all the fun and sun that all of you enjoyed on this, your first taste of Grand Velas. Until then, sir, we continue to place ourselves at your faithful service. Thank you! RODOLFO GONZALEZ DIRECTOR GENERAL GRAND VELAS RIVIERA MAYA

Terrific week at Grand Velas!

We visited Grand Velas over Christmas week. There were seven of us - grandparents, parents, aunt and two teens. Everyone had a fabulous time. The staff were excellent, the property is simply beautiful and extremely well-maintained, the food was delicious and there was always something to keep people entertained (or not!) We stayed in the Ambassador section and were so very pleased with the spacious rooms. We enjoyed breakfast most days at Azul and often had lunch by the pool. Dinners were a highlight, our favorites being Piaf and Sen Lin. The spa was extensive and indulgent. The water ceremony was a "must do" and the massage was great. The staff at the pool (where we spent a great deal of time) were fantastic. Huge shout out to Nora and her team. She made us feel like family, even sharing some inside jokes by the time the week came to a close. We are not huge all-inclusive fans, but the Grand Velas was a win for everyone in our group. It's not easy to please seven people but they made it seem almost effortless. Thank you Grand Velas for a wonderful holiday!!!…

Date of stay: December 2019

Rooms

Location

Service

Room Tip: Ocean front rooms have amazing views and the sizable balconies really give the you opportunity to...

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Amy, it was our pleasure in converting you, and the three generations of your lovely family, to our style and brand of luxury all-inclusive. There are, of course, many factors that go into an all-inclusive holiday. First of all, the cuisine has to be exquisite, even at poolside, and highly accessible 24/7. There are other aspects that make our concept highly attractive, and apart from the brilliant talent that we have in our kitchens and the high-end ingredients that we use, just the fact that there are no last-minute, hidden surcharges is something that sets Grand Velas apart. Whether you are in your suite at 2 am, or dining in our 4 and 5 Diamond dining venues, we take the calculus factor out of ordering, allowing you to try our vast selection of world-class, a la carte dishes without thinking twice. On behalf of the management and staff of Grand Velas Riviera Maya, allow me to thank you and your family for traveling all the way from London, England, to taste our upscale version of product and service. And you can be assured, Amy, that you will have your table prepared and waiting for you at Piaf and Sen Lin, as well as your faithful valet ready to guide you through your next hydrotherapy journey. Until then, my friends, I place myself at your service for all your future vacation needs. Cheers! RODOLFO GONZALEZ DIRECTOR GENERAL GRAND VELAS RIVIERA MAYA

Once again a Perfect Holiday

Mexico has a lot to offer, and some like to traps around to see various resorts. My holiday time is limited as I travel constantly. The Grand Serenis Riviera Maya is a place I choose to vacation. It is an all inclusive, and we are top level members, so enjoy the benefits that one with such a status- an amazing ocean front Beach Club - we also enjoy the benefits of an amazing day long Kids Club that does a wonderful job of entertaining their "customers" The location is great for day trips into Tulum or Playa DelCarmen. It is close to Xcaret - which is a must if never seen. The food is a mix of specialised restaurants as well as. diverse buffet daily. Excellent Japanese food- Mexican and Italian plus a host of others. I hurt my foot on the coral and an onsite Medial clinic took great care of the injury and it is did not greatly affect my holiday. There are nightly shows that are really entertaining and offer great talents To me this is the first choice you should make. If you want to experience a holiday here, I am willing to extend an invitation to introduce it to you- and the best aspect of the Serenis, the Concierge system is fantastic and mine- Oscar is outstanding. So reach out if you need more info. Grand Serenis Riviera Maya is a top class resort…

Date of stay: December 2019

Rooms

Cleanliness

Service

Room Tip: All buildings are well situated, there are Ocean views as well

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As the director of Grand Velas Riviera Maya, a 100% Mexican company, allow me to thank you for taking the time out of your busy schedule to travel to and vacation in the beautiful region of Riviera Maya. It does appear, however, that you have mistaken our TripAdvisor profile for that of the intended hotel of your review. It is important to note that all of us who work in the hospitality business in Mexico consider ourselves to be ambassadors of this paradise for all visitors who grace us with their presence. And in a comradery sense, we are highly pleased that your stay at Grand Serenis was a very successful one. I hope that the wonderful experience that you describe inspires you to return to this paradise and continue to receive all the warm Mexican hospitality that you so truly deserve. Thank you, RODOLFO GONZALEZ DIRECTOR GENERAL GRAND VELAS RIVIERA MAYA

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Is there a kids water play area? If so where is it located in the complex

Greetings from Riviera Maya. Thank you for your interest in our resort. Indeed, we have two pool areas for children, one is in the Zen area and the other in the Ambassador area. I hope I have clarified your doubt. Best regards.

I booked through AMEX fine hotel and resorts, they offer certain benefits such as room upgrades, have you experience any upgrades from zend grand to ocean view rooms, I wonder if that is possible? Also what other benefits you get booking through amex

Greetings from Riviera Maya. First of all, I would like to thank you for choosing us as your next vacation destination. Let me clarify your doubt, the benefits are as follows: Private transportation airport-hotel only one way. Early check in subject to availability Guaranteed late check out until 4:00 pm Upgrade upon check-in subject to availability, from Zen to Zen Pool, from Ambassador to Ambassador Pool and Ambassador Pool to Grand Class (does not apply as you mentioned before) Bottle amenity upon arrival 50 USD credit at the SPA per person per night, only applies to massages, wraps and facials with a minimum duration of 50 minutes or more (non-transferable, non-accumulable, non-refundable, non-redeemable in cash, not combinable with other SP promotions , is not applicable in beauty salon, hydrotherapy circuit, boutique SPA and outdoor areas. To book transportation send mail to transfersrm @ velasresorts . com I hope I have clarified your doubts and hope to welcome you very soon. Best regards.

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Can someone share if a mini bar is available in the suite and a detailed list of what’s stocked inside? Thank you arriving 1/24/20.

Greetings from Riviera Maya. Thank you for your interest in our resort. In each suite we have a mini-fridge, which is filled once a day with snacks, cookies, soft drinks, beer, iced tea, chocolates, water, etc. All this is complementary. I hope I have clarified your doubt and that we welcome you in the near future. Best regards.

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It looks like there’s a lot of seaweed at the beach at Grand Velas, is it as much as it looks?

Greetings from Riviera Maya. Thank you for your interest in our resort. The sargassum phenomenon is a situation that has been affecting the coastline of not only Riviera Maya but also, many parts of the Caribbean. Our steadfast efforts to maintain our beach clean, and enjoyable, have been quite admirable and effective according to the many guests who share their experience on this same platform and that you can see in the most recent reviews. Also, there are official websites that update the beach conditions and can monitor the amount of seaweed that arrives in this region since this problem is seasonal due to changes in sea currents. What I can assure you is that in winter the amount of sargassum is minimal, it is the season with fewer algae of the year. I hope I have clarified your concerns and give yourself the opportunity to visit this paradise. Kind regards.

Can I please ask about evening entertainment, is there a chance to dance x

Greetings from Riviera Maya. Thank you for your interest in our resort. For every mood, Grand Velas offers the best bars and lounges in Riviera Maya. Sip a hand-crafted cocktail as you savor the sunset from a hip, rooftop lounge. Catch the big game with friends and ice cold beers at the sports bar. Rev up or wind down your night out with live music and premium cocktails in a sophisticated ambiance. And if you are looking to dance, I would recommend visiting our Koi Bar, where we have a dance floor and every night the DJ delights us with a wide repertoire of music in which you will get your best dance steps. For more information, I invite you to visit our website. Kind regards.

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"Ocean front rooms have amazing views and the sizable balconies really give the you opportunity to enjoy the setting."

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"All buildings are well situated, there are Ocean views as well"

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"We had an Ocean Front room in the Grand Class and I highly recommend this room!"

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"choose a Zen room"

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"ocean front ambassador suites are awesome"

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PRICE RANGE
€777 - €2,131 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand velas all suites & spa resort, riviera maya hotel playa del carmen, grand velas all suites and spa resort, riviera maya, grand velas hotel riviera maya
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
493

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Frequently Asked Questions about Grand Velas Riviera Maya

What are some of the property amenities at Grand Velas Riviera Maya?

Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.

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What food & drink options are available at Grand Velas Riviera Maya?

Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.

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Is parking available at Grand Velas Riviera Maya?

Yes, free parking is available to guests.

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What are some restaurants close to Grand Velas Riviera Maya?

Conveniently located restaurants include Piaf Restaurant, Saffron, and Cocina de Autor - Grand Velas Rivera Maya.

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Are there opportunities to exercise at Grand Velas Riviera Maya?

Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.

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Does Grand Velas Riviera Maya have an airport shuttle?

Yes, Grand Velas Riviera Maya offers an airport shuttle for guests. We recommend calling ahead to confirm details.

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Are any cleaning services offered at Grand Velas Riviera Maya?

Yes, dry cleaning and laundry service are offered to guests.

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Does Grand Velas Riviera Maya offer any business services?

Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.

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Are there any historical sites close to Grand Velas Riviera Maya?

Many travellers enjoy visiting Zona Arqueologica Playa del Carmen (8.4 km).

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Does Grand Velas Riviera Maya have any great views?

Yes, guests often enjoy the ocean view available here.

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Is Grand Velas Riviera Maya accessible?

Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.

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Grand Velas Riviera Maya All-inclusive Resort, Playa del Carmen

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