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Grand Velas Riviera Maya

Carretera Cancun Tulum Km 62, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (3912)
Pool & Beach (1032)
Room & Suite (904)
What is Travellers’ Choice Best of the Best?
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 03/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Grand Velas Riviera Maya
Updated 03/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#4 of 295 hotels in Playa del Carmen
2021 Travellers' Choice Best of the Best
GreenLeaders Platinum level
Amidst the tropical beauty of the Mexican Caribbean, Grand Velas RIviera Maya is a AAA Five Diamond Luxury All-Inclusive resort with 539 suites set in three ambiances; haute cuisine at 8 restaurants, 5 bars and Aqua Bar; SE Spa; and fun family activities or romantic moments for couples. Three unique ambiances ZEN GRAND Surrounded by jungle, mangroves and natural cenotes. AMBASSADOR Ideal for families looking to spend a day basking in the sun on white sand beaches. GRAND CLASS Suites are designed to provide an experience of absolute relaxation overlooking the sea. Our Luxury All Inclusive concept: • Personal concierge • 24-hour suite service • Private terrace with sitting area • Indoor jacuzzi • Daily-stocked in-suite minibar • Welcome bottle of mezcal • Nespresso coffee maker • Pillow menu
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Valet parking
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa changing rooms
Fitness classes
Breakfast in the room
Swimup bar
Poolside bar
Bicycle tours
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Steam room
Baggage storage
Currency exchange
Gift shop
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Private beach
Additional bathroom
Interconnected rooms available
Flatscreen TV
On-demand films
Private balcony
Room service
VIP room facilities
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Family rooms
Good to know
Great View
Languages Spoken
English, Spanish
4795Reviews566Q+A100Room tips
Traveller rating
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Popular mentions
Expedition617436 wrote a review 11 Jun
3 contributions
We took our first vacation since Covid to Playa del Carmen and had an amazing time at Grand Velas. The staff was amazing and the service was incredible. Our concierge, Carolina, made sure that we had dinner reservations every night and checked on us more than once each day. The resort took great effort to ensure that guests were safe and that everything was sanitized. We will definitely come back.
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Date of stay: May 2021
Angela G wrote a review 6 Jun
Saint Louis, Missouri8 contributions1 helpful vote
My husband and I wanted a few days to relax and to be spoiled a little for our anniversary. I researched many resorts in this area before choosing Grand Velas. We have traveled extensively but had never stayed at a true all-inclusive resort. Truthfully the spa, plunge pool room and the promise of excellent service won me over. We were not disappointed! The room (Grand Class with plunge pool 4th floor) was very spacious and luxurious. The spa was amazing and unlike any other. The best thing about this resort was the service and hospitality. We never passed by anyone that didn’t say hello, good morning or how are you. Every single person we encountered was friendly and eager to assist. The food was excellent , never a bad meal. It was especially convenient that there was poolside food available with different offerings each day. No need to change out of your swimsuit. If I had to pick one thing that was a negative, it was that the water is not really swimmable. The beach had white sand and had a good view of Cozumel. Unfortunately seaweed and rocks prevent swimming. For us, on this trip it was not important. We enjoyed the covered lounges and cabanas on the beach with food/drink service just fine. The pool in our area was for adults only which was never busy or overcrowded. Overall we loved every minute here and felt like special guests due to the wonderful people working there. I highly recommend for couples or families (which have their own section).
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Date of stay: June 2021Trip type: Travelled as a couple
Room Tip: For couples I recommend a 4th floor room in Grand Class section. Do not leave without visiting...
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Vacation786428 wrote a review 6 Jun
16 contributions4 helpful votes
Our family has returned 4 times because of the masterful hospitality and breaktaking grounds of Grand Velas. It is our most luxurious retreat we take as a family and have created so many memories with our kids with various adventures of the Yucatan. This recent stay was especially magical due to our extremely experienced master dive instructor Fran who took us to deep ocean dives as certified advanced divers to the arches and the green wall where we saw turtles, rays, coral tunnels 100 ft deep. He then convinced us to try cenote diving as a unique experience in the Yucatan (250 connected underground river miles and thousands of natural limestone caves). It was a breaktaking one of a kind experience to dive in caves and see the light reflect up to 120 feet of water in the Pit from a dome in the roof. It felt sacred and a lifetime memory, the dos ojos was more technical and shallow and showed amazing formations. In addition the consistent service was unbeatable, our favorite spot at the top of the huge infinity pool allowing views of the ocean almost continuous with the pool always had dry towels, ice buckets of water, drinks (mango or tamarind frozen margarita with tajin and bohemia beer are great) and food available (tuna tostadas and quesadillas and guac) and Nora and Humberto always moved umbrellas even while napping to protect from sunburn in thr strong sun. Ami the general manager arranged a special Mexican tasting with Mayan classics for us and the waiters at Azul remembered our names from previous vacations (Edgard, Pedro, Santos, Ernesto and others). The fine dining is wonderful with Frida for authentic fancy Mexican courses, Piaf for French cuisine (lobster bisque and blue cheese rolls and foie gras were amazing) but the sushi and general lunch at azul is always our favorite. Even room service is top notch with cava and wine included as well as premium steaks and desserts. We were amazing at even the options for fresh juices and homemade baby food by age group listed. We loved having a drink at the sky bar roof balcony at night to watch the stars and see cozumel in the distance and also the staff allowed us to play our favorite salsa music at the koi bar and dance one evening which was so fun. The spa is amazing and the option to do massages above the pool in outdoor cozy huts is wonderful, the techniques are firm and very therapeutic with the ocean breeze and privacy. Our concierge Oscar made sure our transfers were confirmed, our documents and covid test results were timely and printed (provided for free at the hotel with 24 hr results) and we had all our dinner reservations and communicated with our excursions for scuba as well. Every step of the trip everyone knew our name, anticipated our needs and made us feel VIP. Also the teenagers loved the teen lounge and hospitality too, they felt equally welcomed and treasured with little surprises like extra candy in the minibar. Housekeeping was also fantastic with immaculate rooms and even extra bedding and very comfortable roll away beds with nice mattreses for teens to not have to share a bed. The boutique has beautiful clothing, each visit I buy a dress or bathing suit or hat/scarf as a souvenir and they are quality items such as local tulum lines and roxy suits. The balconies are huge with beautiful cascading flowers snd ocean views and we even had a local coati visit us which was a special treat. Overall grand velas is always perfection and its the heart of the people above all else that has us return again and again.
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Date of stay: June 2021Trip type: Travelled with family
Chris C wrote a review 4 Jun
1 contribution
My family and I spent 5 days at GVRM. The entire experience was excellent. Our concierge, Roberto, was extremely helpful and he made himself available to us for whatever we needed whenever we needed it. He was clearly very busy every day, but you would never guess that by the way that he made time for us. The entire staff was friendly. I never passed a single employee who didn't greet me with a smile and a friendly hello. I would like to especially thank Israel at the ambassador beach/snack bar. Israel went above and beyond every single day to make sure my family and I were well taken care of. He offered the same elite to service to every other family on the beach as well. His attention to every small detail made an already great vacation extra special. Thank you Israel, Roberto, and the entire staff. We look forward to coming back to GVRM in the future.
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Date of stay: June 2021
LindaFL1234 wrote a review May 2021
Boca Raton, Florida34 contributions13 helpful votes
The Grand Velas has a beautiful beach and is the kind of getaway you need to 'reset'. Some restaurants were closed on certain nights during our visit, but we dined at Lucca and Fiat, and they were excellent! The following employees went above and beyond: Luis - Beach waiter, extremely attentive, felt like he knew what we wanted before we asked Ricardo - Fiat waiter, excellent Christian - Lucca waiter, fast food when we were fast Luis - Water sports, so helpful and friendly, took us on a kayak tour, very patient with us to go at our speed, and snorkeling
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Date of stay: May 2021
1 Helpful vote
Response from Rodolfo Gonzalez, Director General at Grand Velas Riviera Maya
Responded 2 weeks ago
Thank you very much, Linda, for selecting Grand Velas Riviera Maya as the setting for your "Luxury Retreat." We couldn't be more delighted knowing that you found the experience to be the perfect getaway for a much-needed "reset." And having dedicated professionals on hand to help you achieve that deep level of relaxation is sure to be a winning combination. On behalf of Ricardo, Christian, our two Luis' and all of their colleagues, I wish you and your loved ones all the best for a wonderful summer, and we look forward to hosting you again. As always, we are at your service, RODOLFO GONZALEZ DIRECTOR GENERAL GRAND VELAS RIVIERA MAYA
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US$815 - US$1,316 (Based on Average Rates for a Standard Room)
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MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
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Frequently Asked Questions about Grand Velas Riviera Maya
What are some of the property amenities at Grand Velas Riviera Maya?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
What food & drink options are available at Grand Velas Riviera Maya?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Grand Velas Riviera Maya?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Grand Velas Riviera Maya?
Conveniently located restaurants include Saffron, Piaf Restaurant, and Brisas Restaurant.
Are there opportunities to exercise at Grand Velas Riviera Maya?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Grand Velas Riviera Maya have an airport shuttle?
Yes, Grand Velas Riviera Maya offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Velas Riviera Maya?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Velas Riviera Maya offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Grand Velas Riviera Maya?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Grand Velas Riviera Maya?
Many travellers enjoy visiting Zona Arqueológica Playa del Carmen (8.4 km).
Does Grand Velas Riviera Maya have any great views?
Yes, guests often enjoy the ocean view available here.