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Andaz Mayakoba Resort Riviera Maya

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Carreterra Federal Chetumal - Puerto Juarez Km 298, Playa del Carmen 77710 Mexico
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Traveller (939)
Pool & Beach (313)
Room & Suite (205)

About

Location
Cleanliness
Service
Value
Travellers' Choice 2019 Winner
Certificate of Excellence
Andaz Mayakoba Riviera Maya Resort is located along the shores of a clear lagoon flush with flora and fauna, offering guests easy access to the turquoise waters of the Caribbean. The resort’s breathtaking design reflects the Mayan culture to the intriguing visitors and the resort’s fertile surroundings. Indulge in one of the resort’s 214 guestrooms, including 41 luxury suites, all featuring traditional crafts, colorful tiles and painted woods balanced with minimalist design and breezy spaces that allow natural light and the surrounding views to showcase each room. Four unique restaurants and bars with views of the pool, lagoon or ocean offer the distinguished culinary experiences for which Andaz® hotels are known. Enjoy complimentary wireless Internet and complimentary in-room minibars offering non-alcoholic beverages and snacks. Relax, recharge and rejuvenate at our world-class 900 sq m (9,688 sq ft) spa, which features six treatment rooms, two hydrotherapy spaces and an array of therapeutic services. In addition, a 24-hour gym features the latest equipment. Guests can enjoy three refreshing outdoor pools which includes whirlpools and a lap pool, or the nearby stunning white sand beaches along the clear blue waters of the Caribbean Sea. Business travelers will feel inspired and re-energized at any event at Andaz Mayakoba, which features a ballroom and five meeting studios for a total of 1,300 sq m (13,993 sq ft) of flexible and distinctive meeting space. The resort is 40 minutes from Cancún International Airport, nestled in the ecologically diverse Mayakoba Resort complex. Offering guests nature trails, biking, bird-watching, four tennis courts, croquet and archery, the resort also offers access to the Mayakoba Connection ferry and El Camaleón Golf Club, which features an 18-hole golf course that is home to the annual PGA Tour OHL Classic.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Bicycles available
Babysitting
Free internet
Wifi
Public wifi
Internet
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Canoeing
Golf course
Children Activities (Kid / Family Friendly)
Kids club
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Massage
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Air conditioning
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Lagoon View
Luxury
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1,258Reviews160Q+A100Room tips
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Popular mentions
+1
We had an incredible stay! The staff, the food, the location and the bikes! Big thanks to Chef Omar, Manny, Ramon and the entire team for taking such good care of us! Can’t wait to come back - GRACIAS!
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Freedom is the key word in this property : the resort is extensive (actually, the whole area hosts 4 large resorts over several sq.kms.), and bicycles are available for free use. Golf carts are ubiquitous as well. Well-respected mangrove is everywhere, with abundant bird life, the beach is wide enough, quite well protected from sargassum. Clean, large, well-appointed rooms. Faultless service, with genuinely kind and professional staff. Excellent breakfast, slightly disappointing dinner options. Really a great place, away from overcrowded Cancun, not far from Playa del Carmen's animation. And renting a car makes it close to Tulum, Chichen Itza, Ik-Kil and other landmarks of the Yucatan peninsula.
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Our stay at Andaz was truly amazing, the food at all the restaurants was great, the service was truly amazing especially the staff on the beach. Dining at casa amate was special as well as down by the beach at sotavento. The grounds are very well kept and the getting around the resort is easy with all the bikes and golf carts ready to take you anywhere you want. I can see us going back there year after year!
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Review collected in partnership with Hyatt Hotels
My husband and I spent four nights at Andaz in December. We regularly visit the Yucatan around that time of year, usually Tulum, but decided to try out Mayakoba for the first time. What we loved: - Our room - we stayed in the beach area in a king room overlooking the lagoon. It was incredibly spacious, clean, with minimal but interesting decor, comfortable seating and lots of storage, and a great shower. - The setting. All four hotels in the development are built no more than a few stories high, with respect for the beautiful lagoons, ocean, and lush vegetation. We typically stay in smaller properties and loved that while the beach got busy around midday, overall the property never felt crowded. - Eco-friendly touches included almost no single-use plastic, quite a few locally-sourced ingredients on the menus, and falcons for pest control - Complimentary SUPs, kayaks, and bicycles for guests. We took advantage of these every day, biking to breakfast and the Saturday market, and taking paddleboards and kayaks out on the calm water. - Easy access to the neighboring properties; we particularly loved two meals at Rosewood, a lunch at Aqui mi Quedo and a prix-fixe beach barbecue. With Rosewood rates starting at double those at Andaz, we felt like we had an excellent value in our stay while still enjoying some of the amenities next door. We also had great service at Fairmont for dinner one evening (posting separate reviews for all of the above). - A few standouts for service and dining - the Sunday brunch at Casa Amate (with cocktails) was excellent and well worth it, especially with the excellent musicians playing in the central room; Carol on the management team addressed one small service issue on our first night and then repeatedly greeted us by name throughout our stay; Paco at Sotavento was charming and attentive, and fun to talk to about wine; Aldo, the guest experience concierge, was warm and helpful and also greeted us daily. - We walked the length of the Mayakoba beaches a few times, and I think Andaz really has the nicest stretch of wide, flat sand and great swimming. What could be better: - There are nowhere near enough tables for the beds on the beach! On a daily basis, we watched a strange shuffle as guests and staff looked for available tables - with an extensive food and drink menu available on the beach, this seems like a pretty simple fix. - As a number of people have mentioned, we had some strange service experiences; none terribly negative, and I think most could be attributed to newer staff (it was early December, just as the season starts to pick up), but odd nonetheless. As mentioned above, there was some confusion with our dinner order on our first night and Carol found us, comped a round of drinks, and then checked in with us repeatedly throughout the evening and our stay. Beach service could be slow (at times absent), though everyone we interacted with was professional while still warm and friendly. - We weren't particularly impressed with breakfast at Cocina Milagro (the only meal we ate there) which seems to cater more to families/less adventurous tastes; Casa Amate brunch was much higher quality and more interesting, dinner at Sotavento was simple but the setting right on the beach is wonderful, and the poolside restaurant is solid for drinks/snacks. Overall, we really enjoyed our stay and the beautiful property. Smoothing out some operational things would make this a five-star rating for sure.
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I enjoyed my stay at Andaz. The resort and room were clean and modern. The staff is very pleasant and genuine. The resort layout is very appealing. The resort is extremely green and beautiful. The lagoon is precious. In terms of value, there are opportunities in the beverage and food department. The pizza for instance is overpriced, a room delivery fee in addition to a minimum of 18% gratuity is excessive. The plain rice bowl at the Mediterranean restaurant is also priced excessively. The quality of the food was great however certain items on the menu were over priced. I enjoyed my stay but could not help but feel that I was overpaying for food and drinks on the premises. Kind Regards,
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Review collected in partnership with Hyatt Hotels
Previous
Is it all inclusive?
how does Mayokoba compare to Maroma? I loved belmond Maroma
Hi, I was wondering how long of a walk it is from the lagoon rooms to the beach?
Hola strawbebi! Thank you for your preference, we are looking forward to having you as our guest. The walk from the Lagoon area to the Beach area is around 20 minutes; we have golf cart transportation available 24/7 and we offer bikes for our guests to explore the property as well. Please let me know if you should have any further questions. Best Regards, Pascal Dupuis
1 vote
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Hola Yaltachick! Thank you for your preference, we are looking forward to having you as our guests. Please note that children under 4 years old must be accompanied at all times by a parent or baby sitter. Please let me know if you should have any further question. Best Regards, Pascal Dupuis
1 vote
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The beach is nice and the water is a lovely color. The beach was private and is connected to the other luxury hotel beaches in the entire Mayakoba property. Seaweed is a bit of a problem but they regularly keep cleaning and the water is still really nice to go into.
1 vote
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12345632
"We loved the privacy of our lagoon-view room in the beach area of the property."
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"Get a beach side room. Lagoon side are half a mile from beach."
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"Know in advance if you want room near pools, beach or reception area"
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"All rooms excellent, though I preferred being right near the pool and restaurants whereas other may prefer to be right on the beach."
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"I think the lagoon suite is closer to the breakfast place, and less people there at the swimming pool "
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12345620
  • PRICE RANGE
    €238 - €900 (Based on Average Rates for a Standard Room)
  • FORMERLY KNOWN AS
    Andaz Mayakoba
  • LOCATION
    MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
  • NUMBER OF ROOMS
    214
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Frequently Asked Questions about Andaz Mayakoba Resort Riviera Maya
Which popular attractions are close to Andaz Mayakoba Resort Riviera Maya?
Nearby attractions include Xavage Park by Xcaret (7.3 km), Cenote Misterio Maya (6.9 km), and Playa del Carmen Bachelorette (7.6 km).
What are some of the property amenities at Andaz Mayakoba Resort Riviera Maya?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Andaz Mayakoba Resort Riviera Maya?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Andaz Mayakoba Resort Riviera Maya?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Andaz Mayakoba Resort Riviera Maya?
Yes, free parking is available to guests.
What are some restaurants close to Andaz Mayakoba Resort Riviera Maya?
Conveniently located restaurants include 500 Gramos Grill, Salento, and Luma taverna del mar.
Are there opportunities to exercise at Andaz Mayakoba Resort Riviera Maya?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Andaz Mayakoba Resort Riviera Maya have an airport shuttle?
Yes, Andaz Mayakoba Resort Riviera Maya offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Andaz Mayakoba Resort Riviera Maya?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Andaz Mayakoba Resort Riviera Maya?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Andaz Mayakoba Resort Riviera Maya offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.