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Hacienda Tres Rios Resort & Nature Park

9,664 reviews
#66 of 250 Hotels in Playa del Carmen
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Carretera Cancun-Tulum, Km. 54, Tres Rios, Riviera Maya, Playa del Carmen 77760 Mexico
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Room & Suite (291)

About

4.5
Excellent
9,664 reviews
Location
Cleanliness
Service
Value
Hacienda Tres Ríos is an environmentally responsible luxury resort that offers exclusive access to the Tres Ríos Nature Park in the Riviera Maya and a very complete All Inclusive Plan. Architecturally acclaimed accommodations, fine dining, and world-class spa services are integrated with breathtaking experiences in Tres Ríos Nature Park. Guests can tour mangrove forests, swim, snorkel, and kayak along winding rivers, or simply unwind on the resort’s tranquil beaches.
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Full view
Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Poolside bar
Beach
Bicycle rental
Babysitting
Parking
Wifi
Public wifi
Internet
Hot bath
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Diving
Game room
Mini golf
Aerobics
Entertainment staff
Evening entertainment
Fishing
Karaoke
Kids club
Airport transportation
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Massage
Concierge
Shops
Sun umbrellas
Butler service
24-hour front desk
Laundry service
Ironing service
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Room features
Private beach
Additional bathroom
Housekeeping
Private balcony
Room service
Safe
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Park View
Languages Spoken
Spanish
9,664Reviews364Q+A100Room tips

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Endless fun!
I had a blast at the Hacienda Tres Rios for the past Week.The food was amazing and there were so many activities to do! I Wish I had more time to do more, but there is always next time. Shout out to Diego for teaching me how to kayak. I had a lot of fun!
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Date of stay: January 2020Trip type: Travelled with family
Response from managerhtr, General Manager at Hacienda Tres Ríos Resort & Nature Park
Responded yesterday
Dear guest: Thank you for your comments. We are glad to read you had endless fun at Hacienda Tres Ríos. It was our pleasure to be your host.
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+1
Friendly staff; relaxing low key resort
The staff is very friendly and attentive. Check in was an ease with Pamela. We arrived hungry and late at night. She literally ran to the restaurant to keep them open for our late night meal. Our kayak tour through the mangroves with Jaime was informative and immensely enjoyable. He was funny and just adorable. Our bike tour with Alex was leisurely, scenic, educational, and very pleasant. The rooms are spacious, the beds are comfortable, the balconies with the jacuzzi tubs are romantic and perfect for every couple. The only reason I don’t give this resort a 5 star rating is the food. It’s good, mostly. We have had some meals that are quite tasty and others that are barely edible. If you’re a foodie find another resort. Else wise I recommend it in every other aspect
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Date of stay: January 2020Trip type: Travelled as a couple
Response from managerhtr, General Manager at Hacienda Tres Ríos Resort & Nature Park
Responded yesterday
Dear guest: Thank you for your nice comment. We are glad to read you enjoyed your stay and we are also sharing your feedback with our food and beverage manager for follow up. Regards from Hacienda Tres Rios.
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Never bored and no money
The atm machine is in some elusive place and wasn't available the entire week of our stay. So if you need cash for tips or just didn't want to your card, sorry. Otherwise you'll never be bored or hungry. If you come with cash the bellman can help with USD change and the front desk can help with changing pesos. Okay eat at Hacienda Grill breakfast or lunch sit where Jessica is serving. Jonathan will keep you in stitches on the Segway. Alex knows how to play everything. Diego and Gerry are sweet and will answer questions after the tour (Kayak and Bike) Sense adventure is inspiring stay low when they say stay low. Missed snorkeling with Jaime but got to enjoy the pool tournaments with him and he did the intros to beverage tastings with Ivan. The whole team including Yair we met at Fiesta Friday we didn't expect to see them all other than their off days all week! And of course we had the best concierge Luis. Can't forget Octavio he knows the best drinks at the Asian restaurant. But be aware of small portions. Abrijeo is not always open but do eat there. Portobello is nice but service was slow so we didn't return. Casas las Islas is open every meal buffet except dinner on themed nights. Oh if you don't like wildlife randomly showing up then a resort surrounded by a Nature Park is not for you it was beautiful and entertaining.…
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Review collected in partnership with RCI
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Response from managerhtr, General Manager at Hacienda Tres Ríos Resort & Nature Park
Responded yesterday
Dear guest: Thank you for your comments, specially about our staff whom we are proud of andd we would like to thank you on their behalf. Come back soon!
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Resort for never goback
This resort need a lot of maintenance and a decent entertainment, bees are to small and mattresses are very old and uncomfortable, the beach area is dirty and you are not able to swim and is to far from Playa del carmen and taxi charge 21 dollar for one single rate so to go out of this resort is about 42 dollars verryyy expensive3
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Review collected in partnership with this hotel
Date of stay: December 2019
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
Response from managerhtr, General Manager at Hacienda Tres Ríos Resort & Nature Park
Responded yesterday
Dear guest: Than k you for your comments. We are sorry to read we were not able to fulfill your expectations and we apologize for that. Your feedback is really important to us to review our standards and procedures in order to improve our quality in service.
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Laid-back piece of paradise
The hotel itself is very lovely, surrounded by secluded and peaceful nature. The rooms are large and the beds are comfy. All of the staff are happy and really friendly. We felt a bit sad saying goodbye to everyone at the end of our trip. I highly recommend saying hi to Raul on the beach and taking a trip out on the hobiecat!
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Date of stay: December 2019
Value
Location
Service
Response from managerhtr, General Manager at Hacienda Tres Ríos Resort & Nature Park
Responded yesterday
Dear guest: Thank you for your comment and for considering Hacienda Tres Ríos a Paradise. It was our pleasure to be your host.
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Previous
123456…1199
Hi, is the spa free? Also - is fishing allowed and how do we book horse back riding ?
For fishing and horseback riding tours offsite, check with the concierge when you arrive.
0 votes
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I am seeing mixed reviews about the beach. Is it swimmable? Is the sand soft? Is the beach available to all who book or only to "members"?
Please ask your question on the resort Facebook page
-1 votes
how is the beach? can you swim in the water OK? we stayed in a different resort only a few miles away 2 years ago and beach wasn't the best, it was very rocky. Thanks!
There is a protected beach which is pristine. The other beach conditions depend on the tides, currents and seasons of the year.
0 votes
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Considering this resort for a group family vacation (7 adults, 3 teens ages 17,15, and 13) in July. 1. Are there enough activities (games, pool games and activities, night shows) to keep everyone entertained 2. are the restaurants and main areas (bars, lobby, show areas) air conditioned 3. can anyone clarify food options for me? 4. do the restaurants have dress codes or will it be difficult for us to eat together as a group 5. is the gym/fitness center air conditioned?
Hello. 1.- yes 2.- yes 3.- please read reviews 4.- please read reviews and check the hotel website. 5.- yes. For further information please consult the resort Facebook page where they will be happy to help you.
0 votes
We have a trip planned for the last week on January. I am traveling with my 19 month old. Any tips and tricks for traveling with a toddler to this resort? Do they have free cribs available? Are there kid floats available to barrow or rent? Is there a swim up pool bar?
Free cribs are available. There are no floats and no swim up bar. For more information, please check at the resort website and feel free to ask at their Facebook page.
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123456…73
"Top floors have best views over the trees to the water"
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"All rooms seem to have a good view"
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"Make sure you experience food at the restaurant choices--especially the Italian one."
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"Most rooms have a nice view of either the grounds or the gulf - they all face towards the center."
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"All rooms face the ocean with balconies, but there are 4 stories and the view is best on the top floor. There are stairs and elevators."
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123456…20
  • PRICE RANGE
    €182 - €475 (Based on Average Rates for a Standard Room)
  • ALSO KNOWN AS
    hacienda tres rios hotel playa del carmen
  • LOCATION
    MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
  • NUMBER OF ROOMS
    255
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Frequently Asked Questions about Hacienda Tres Ríos Resort & Nature Park
Which popular attractions are close to Hacienda Tres Ríos Resort & Nature Park?
Nearby attractions include Playa Punta Esmeralda (7.6 km), Punta Venado Bike Park (8.0 km), and Kravans Transportacion y Logistica (7.9 km).
See all nearby attractions.
What are some of the property amenities at Hacienda Tres Ríos Resort & Nature Park?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a fitness centre.
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What food & drink options are available at Hacienda Tres Ríos Resort & Nature Park?
Guests can enjoy an on-site restaurant, a poolside bar, and breakfast during their stay.
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Is parking available at Hacienda Tres Ríos Resort & Nature Park?
Yes, free parking is available to guests.
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What are some restaurants close to Hacienda Tres Ríos Resort & Nature Park?
Conveniently located restaurants include Pavo Real by the Sea, Passion by Martin Berasategui, and Coco's Cabanas.
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Are there opportunities to exercise at Hacienda Tres Ríos Resort & Nature Park?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
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Does Hacienda Tres Ríos Resort & Nature Park have an airport shuttle?
Yes, Hacienda Tres Ríos Resort & Nature Park offers an airport shuttle for guests. We recommend calling ahead to confirm details.
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Does Hacienda Tres Ríos Resort & Nature Park offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
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Are there any historical sites close to Hacienda Tres Ríos Resort & Nature Park?
Many travellers enjoy visiting Zona Arqueologica Playa del Carmen (11.9 km).
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Does Hacienda Tres Ríos Resort & Nature Park have any great views?
Yes, guests often enjoy the harbour view available here.
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Is Hacienda Tres Ríos Resort & Nature Park accessible?
Yes, it offers facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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