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Cozumel Palace

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Traveller (5834)
Room & Suite (1167)
Videos (1)
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Hotel direct offer!Up to 35% off for Easter
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About

#1 of 11 all-inclusives in Cozumel
Location
Cleanliness
Service
Value
Travellers' Choice
Not too long ago, Cozumel Island was revealed to the world with all its charm. Now adventure travelers, divers and nature lovers are discovering the all-inclusive, luxurious Cozumel Palace, the stunning resort bathed by the blue waters of the Caribbean Sea. Experience the true meaning of luxury and fun. Enjoy the amenities and attention to detail from the moment you arrive. Our Cozumel Palace will take your breath away! Ideal for families, couples and adventure travelers who love diving and snorkeling.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Diving
Snorkelling
Babysitting
Parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Special diet menus
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Fishing
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
24-hour security
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Bath / shower
Safe
Seating area
Sofa
Telephone
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.5 of 5 stars
HOTEL STYLE
Great View
Family
Languages Spoken
English, Spanish
Hotel links
Special Rate:Up to 35% off for Easter
5224Reviews583Q+A100Room tips
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Scott G wrote a review Yesterday
2 contributions
I have so much good to say about this hotel, I truly appreciate all the staff here they are so kind and helpful. We’ve been here many times and have never had any problems. One thing I wanted to point out is their Mexican restaurant is fantastic Bugambilias Mexican restaurant The waitress Elizabeth, Victoria, Rocia and Ivan Great people and food. There are many other people I would like to mention, and may future reuse
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Cozumel Palace is a great place to come and enjoy the beautiful water and sun. I highly recommend...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Palace Resorts, Director General at Cozumel Palace
Responded yesterday
Dear scottgK914MS, Thank you for your kind words and continued support! We're thrilled to hear that you've had such positive experiences with us and that our staff, including Elizabeth, Victoria, Rocia, and Ivan, made your visits memorable. We're glad you enjoyed the fantastic food at Bugambilias Mexican restaurant. We look forward to welcoming you back again in the future, and please don't hesitate to reach out if there's anything else we can assist you with. Best Regards! Natalia Mayoral E-Concierge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Zoe569 wrote a review Aug 2022
Delray Beach, Florida41 contributions37 helpful votes
Hotel's Favourite
I'm not usually a fan of all-inclusives due to the fact that all-inclusive resorts usually have mediocre food at best, cheap alcohol and crappy service. My family and I spent 4 nights at Cozumel Palace and I have to say, it was a remarkable experience. The food was very good (we feel the quality at the on-site restaurants is higher quality than the buffet, but it was all good). The rooms were clean and spacious. The staff kept the alcohol flowing (not the cheap stuff - they had Titos (our favorite), along with other top-shelf brands readily available at all the bars). The staff was super friendly and extremely accommodating. We can't wait to go back. And just a quick shout-out to Miguel who was our server so many times in the restaurants, you ROCK!
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
12 Helpful votes
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Response from Palace Resorts, Director General at Cozumel Palace
Responded 25 Aug 2022
Dear zoe569, First and foremost thank you so much for your detailed review, we are satisfied to learned you were enojoyed with our amazing food and liquor brands offerings , you may rest assured Miguel will receive a reecognization of his hard work , We are anxious to welcome you again in a very near future and exceed your expectations, Best Regards! Natalia Sánchez E-Concierge Cozumel Palace
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kenn R wrote a review Feb 2024
2 contributions1 helpful vote
+1
I took my 3 girls for a mother/ daughter vacation, and we had a great time. The food was good once we figured out to get a buzzer and how each restaurant worked. Avoid room service. It was not good. The staff was amazing, there wasn't one person who worked there that wasn't friendly. My daughter's loved the daily volleyball games, and the snorkeling was better than the clear boat snorkeling that we did. I rented a car and found out the free parking is across the road at the grocery store. Mid afternoons, it was impossible to get a parking spot . Had i known you could rent a car from the resort, i would have done that. It was cheaper than paying for a shuttle for all of us though.
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Palace Resorts, Director General at Cozumel Palace
Responded yesterday
Dear 667kennr, Thank you for sharing your experience with us! We're delighted to hear that you and your daughters had a wonderful mother/daughter vacation. We appreciate your feedback about the food and room service, and we'll certainly address this with our team to ensure improvements. It's fantastic to know that you found our staff to be friendly and accommodating. We're thrilled that your daughters enjoyed the daily volleyball games and snorkeling activities. Regarding parking, we apologize for any inconvenience and will work on providing clearer information for our guests in the future. We hope to welcome you back for another memorable stay soon! Best Regards! Natalia Mayoral E-Concierge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Laurie G wrote a review Feb 2024
4 contributions1 helpful vote
There is no better service than the service at Cozumel Palace. Martha, Joel, Johnny, Katie, Alan, Fili, Jennifer- they are all amazing! Abby, Charlie and the entertainment team keep the fun going! The crew in the spa are always the very best! Can’t wait to go back!
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Palace Resorts, Director General at Cozumel Palace
Responded 3 days ago
Dear laurieg545, Thank you for your glowing review! We're thrilled to hear that you had such a wonderful experience with our team members at Cozumel Palace. Martha, Joel, Johnny, Katie, Alan, Fili, Jennifer, Abby, Charlie, and our spa crew will be delighted to hear your kind words. We can't wait to welcome you back for another fantastic stay! Best Regards! Natalia Mayoral E-Concierge Cozumel Palace
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Joe G wrote a review Feb 2024
Eureka Springs, Arkansas12 contributions2 helpful votes
+1
We always stay at Cozumel Palace when we vacation each winter. We love the property. But, we love the staff even more. When you meet Martha, and she gives you a hug and her infectious smile, you will be hooked, too! Be sure to do the Wine Tasting with Joel, too.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Palace Resorts, Director General at Cozumel Palace
Responded 3 days ago
Dear 228joeg, Thank you very much for your heartfelt feedback about your stay at Cozumel Palace! We're thrilled to hear that you love our property and that Martha's warm hospitality and smile left a lasting impression on you. We couldn't agree more that our staff plays a crucial role in creating memorable experiences for our guests. We're also delighted to hear that you enjoyed the Wine Tasting with Joel. We strive to offer unique and enjoyable experiences to enhance your stay, and it's fantastic to know that you had a great time. Your kind words mean the world to us, and we can't wait to welcome you back for another wonderful vacation at Cozumel Palace. Best Regards! Natalia Mayoral E-Concierge Cozumel Palace
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Steve M wrote a review Feb 2024
6 contributions1 helpful vote
Silvia is the face of the family dining environment. She greets you with a smile and a good morning or good evening. What impressed my wife and I the most was with all the guests in this resort that she sees week to week from day one of our stay she always addressed us by name. Silvia provides the exact experience and customer service that guests and members remember and makes them want to return to Palace Resorts.
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Palace Resorts, Director General at Cozumel Palace
Responded 4 days ago
Dear Palacevacation, Thank you for sharing your wonderful experience with Silvia at our resort. We're delighted to hear that she provided such exceptional service and personalized attention throughout your stay. Silvia's dedication to creating a warm and welcoming atmosphere truly embodies the essence of our family dining environment. We'll be sure to pass on your compliments to her, as recognition of her outstanding efforts. We look forward to welcoming you back to The Palace Company soon for another memorable experience. Best Regards! Natalia Mayoral E-Concierge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Chicago857 wrote a review Feb 2024
Chicago11 contributions17 helpful votes
Nice resort near airport and downtown on Cozumel. Resort is smaller than others that we have stayed at and we enjoyed the smaller size. Room was very nice and the staff kept it clean and stocked daily. Every room has ocean view. Air conditioning worked, beds were comfortable. There is no beach but you can snorkel or swim right off the dock on the hotel oceanfront. Water is clear and there are actual rocks and reefs that you can see some fish swimming around. Pool was OK, a little small but good enough and of course had a wet bar. One complaint which probably can be said about any resort is that there are not enough chairs for all guests. This resort has a large chair deficit and half of the chairs are reserved by the hotel for "Diamond" members and the other half have towels placed on them by 06:30 every morning so they are supposedly "claimed" by someone. As usual, the chairs are mostly occupied by vacant towels most of the day because the people who "claimed" the chairs are out doing other things or sitting in the pool. But we found other places to sit and were able to successfully battle for two chairs when we wanted to sit on the deck. There are four restaurants and we had no trouble sitting whenever we wanted with no reservations. The food was excellent. Breakfast is buffet with made to order eggs. Lunch is buffet with made to order grill items. Dinners are served off menus and not a crappy buffet like some resorts. Liquor is brand name and the bartenders were great. Two thumbs up from my wife and I for the Cozumel Palace in Cozumel.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Palace Resorts, Director General at Cozumel Palace
Responded 4 days ago
Dear Chicago857, Thank you for sharing your detailed review of your recent stay at Cozumel Palace, It is great to read your positive review in regards you enjoyed the smaller size of our resort, the ocean view rooms, and the various amenities provided. Your feedback regarding the chair availability is duly noted, and we'll review our policies to ensure a fair allocation for all guests. It's fantastic to know that you found alternative seating options and were able to enjoy our facilities nonetheless. We're delighted that you had a positive dining experience at our restaurants and enjoyed the quality of food and service provided by our staff. We appreciate your recommendation and hope to welcome you and your wife back for another memorable stay in the future! Best Regards! Natalia Mayoral E-Concierge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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10YEN10 wrote a review Feb 2024
New Westminster, Canada208 contributions55 helpful votes
Spent a week here in mid-February. All you could want in an all-inclusive resort. The staff were all friendly and professional (say 'hi' to Raul and Rodrigo at the main and poolside bars, respectively). The resort, while showing done signs of age and not being very big for a resort, was clean and well maintained. The choices of activities and cuisines was good and there was never a concern about safety or security.
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Date of stay: February 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Palace Resorts, Director General at Cozumel Palace
Responded 4 days ago
Dear 10YEN10, Thank you for sharing your positive experience with us! We're delighted to hear that you enjoyed your stay at our resort and that our staff, amenities, and activities met your expectations. We'll be sure to recognize on your regards to Raul and Rodrigo. We hope to welcome you back again soon for another wonderful stay. Best Regards! Natalia Mayoral E-Concierge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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cdill wrote a review Feb 2024
Concord, North Carolina1679 contributions59 helpful votes
This was our twenty fourth visit to the Palace. Yes, we have been a lot of times. The main reason is the staff. Service is superb, period, food is mostly good. This trip was less enjoying, for a couple reasons. Palace has stopped allowing you to have snacks served to you while in your lounge chair by the pool?? I know this sounds crazy, but it is true. When I asked why, I was told because the birds were eating what was dropped or from plates left behind. Now, I have seen a waiter take all of 5 minutes to collect the plates or pick up any spills. So now you are to order and then get up and go to the dining canopy tent to eat. Now the real issue, the birds did not get the memo that they could not eat where they choose, so, many birds with you under the tent instead of out in the open. The first time we ordered a simple snack, it took 2 hours. Yes, 2 hours. Now, I don't know which genius came up with this, but really needs to be commended,,(fired). The tent seats about 45 people,so if hotel is 65%, do the math. Now if it rains, everyone heads for the tent area and guess what, no room for you to eat or the birds. The other thing is they used to have several beer choices, now two, I think. After many trips there, one would think the time share people would know you aren't buying and leave you alone. No, now they have a girl who says she is customer service to snag you, only to be a time share person as well. Don't get me wrong, most of the workers are great, love their jobs, and provide excellent service, but when the resort does not please guests and their needs, things go south. Many folks on TA have contacted me in the past about Cozumel and the Palace, please still feel free to do so.Not sure if we will return, considering Westin or Playa Azul if we do. I hope the Palace Management and Mr. Chapur are looking at reviews and take them to heart.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Third floor or higher for better views. Not easy access into water, especially for older folks....
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
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Response from Palace Resorts, Director General at Cozumel Palace
Responded 4 days ago
Dear cdill, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you encountered during your recent visit to the Palace. Your feedback is incredibly valuable to us, as it helps us identify areas where we can improve and better meet the needs of our guests.We understand your frustration regarding the change in snack service by the pool and the issues with wait times and bird interference in the dining canopy tent. Rest assured, we are actively reviewing these concerns with our management team to find solutions that ensure a more seamless and enjoyable experience for our guests.Additionally, we appreciate your feedback regarding the limited beer choices and the persistence of time share representatives. We will take your comments into consideration as we continue to refine our offerings and guest interactions.We sincerely hope that you will reconsider and give us another opportunity to exceed your expectations in the future. If you have any further feedback or concerns, please do not hesitate to reach out to us directly. Respectfully, Natalia Mayoral E-Concierge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Marnel G wrote a review Feb 2024
Pahrump, Nevada14 contributions2 helpful votes
+1
We had an excellent time at Cozamel Palace. The spa and restaurants were perfect! My husband paddle boarded for the first time. The app is so easy to use when you need something brought to your room. I highly recommend Cozamel Palace! The only thing we missed was the beach but it was nice to be able to jump right in the ocean.
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Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Palace Resorts, Director General at Cozumel Palace
Responded 1 week ago
Dear jameslinusg, Thank you for your wonderful feedback! We're thrilled to hear that you had an excellent time at Cozumel Palace and enjoyed our spa, restaurants, and convenient app. We're delighted that your husband had a great experience paddle boarding for the first time. We appreciate your recommendation! While we understand your sentiment about the beach, we're glad you were able to enjoy the ocean right at your doorstep. We hope to welcome you back soon for another memorable stay! Best Regards! Natalia Mayoral E-Concierge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Not the right property for you?
There are more places to choose from in the Cozumel area.
PRICE RANGE
HK$2,944 - HK$4,243 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cozumel palace hotel cozumel, palace hotel cozumel, plaza las glorias cozumel, palace cozumel, cozumel palace resort
LOCATION
MexicoYucatan PeninsulaQuintana RooCozumel
NUMBER OF ROOMS
169
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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COZUMEL PALACE - Updated 2024 Prices & All-inclusive Resort Reviews (Mexico)

Frequently Asked Questions about Cozumel Palace
Which popular attractions are close to Cozumel Palace?
Nearby attractions include Cozumel Bar Hop (0.5 km), La Internacional Cerveceria (0.4 km), and Punta Morena (0.5 km).
What are some of the property amenities at Cozumel Palace?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Cozumel Palace?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Cozumel Palace?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Cozumel Palace?
Yes, free parking is available to guests.
What are some restaurants close to Cozumel Palace?
Conveniently located restaurants include Rock 'n Java Caribbean Restaurant Bar & Grill, Jeanie's, and Taj Palace Bar and Grill.
Are there opportunities to exercise at Cozumel Palace?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Cozumel Palace have airport transportation?
Yes, Cozumel Palace offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Cozumel Palace?
Yes, dry cleaning and laundry service are offered to guests.
Does Cozumel Palace offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Cozumel Palace?
The staff speaks multiple languages, including English and Spanish.