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Boulevard Luis Donaldo Colosio Km. 12.5 Lot 1, Smza. 301, Cancun 77560 Mexico
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Room & Suite (112)
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Travel safe during COVID-19
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What you can expect during your stay
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Courtyard by Marriott Cancun Airport
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Free airport transportation
Conference facilities
Parking
Wifi
Hot bath
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Free shuttle or taxi services
Airport transportation
Banquet room
Meeting rooms
Baggage storage
Concierge
Currency exchange
Outdoor furniture
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Business
Languages Spoken
English, Spanish
Location
Full view
Contact
Boulevard Luis Donaldo Colosio Km. 12.5 Lot 1, Smza. 301, Cancun 77560 Mexico
Name/address in local language
Getting there
Car HireSee all Cancun car hire
1309Reviews83Q+A100Room tips
Reviews
Traveller rating
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Popular mentions
We were coming back from Isla and didn't want to get up super early for our flight so we booked ahead for a room. It was very modern and super clean! The shower worked really well with instant hot water. They efficiently designed a coffee pot shelf, microwave and refrigerator in a neat stack giving us more room to move around. We ate at the restaurant for dinner. Food was good and wasn't all Mexican choices. I left off a star because they forgot my order and my spouse and those around me had already eaten! They offer a complimentary breakfast which was very nice. The shuttle (appreciated) was about a 20 minute wait. We would return.
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Date of stay: May 2022
Value
Cleanliness
Service
Helpful
Response from Guest Experience Manager, General Manager at Courtyard by Marriott Cancun Airport
Responded yesterday
Dear Patti H, Thank you for sharing about your recent visit at Courtyard by Marriott! We are glad that the decor and features of your guestroom were able to not only meet but exceed your expectations. We also take this opportunity to apologize for the inconvenience with your food order, thank you for your understanding, we will make sure to correct this incident moving forward. Once again, thank you for taking the time to share about your experience with us. All the best,
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Our hotel rooms were a little over $100 per night. At that price point I’m just expecting clean rooms (which they had) and the hotel staff was very nice. Main hiccups came with the free transfer from airport. The wait times vary so much. We had 3 different groups. 1 group only waited 15 min(not bad) the other group waited an hour for the shuttle and the 3rd group waited about 20 min for the first shuttle only to be told they couldn’t board because the person they originally called did not add their name to the pickup list so they had to wait another 30 min for the shuttle. The restaurant food was good and very reasonably priced but took a long time for food to come out after we had ordered it.
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Date of stay: May 2022Trip type: Travelled
Helpful
Response from Guest Experience Manager, Director General at Courtyard by Marriott Cancun Airport
Responded 3 days ago
Dear brienaa, Thank you for sharing about your experience while staying with us at Courtyard. Please accept our sincere apology for the issues you have shared with us regarding the Shuttle. We have shared your feedback with the appropiate leadership team to ensure we continue to improve moving forward. Moreover, we thank you for your regards to our menu offered at El Henequen. We recognize that a slow service is always unfortunate, the Chef and restaurant manager join me in offering an apology for the team's shortcomings. We hope to have a second opportunity to redeem your opinion of us. All the best,
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Overnight stays coming and going to Holbox Island was spent at this hotel. It has a shuttle, but I planned through our travel company website to hire a car service. The flight came in later than normal and I was afraid of snafus. Don't plan on arriving without knowing your ride to the hotel options. Just a few minutes from the hotel, we were greeted by John Russell at the front desk. He was worried about his English, but he spoke to us with out flaws. In no time we were in our very comfy hotel room. The room service is 24 hours...yea. After a hot shower, and great room service sleep was effortless. On our return we stayed here once more. This time we panicked everyone trying to find us a COVID 19 test for our flight home to the US. The staff made a few calls and a MD showed up and we were cleared in a couple of hours. You scan the results over to the airline and they clear you. Our flight was at 7AM, so timing was not right to wait around for the clinic at the airport to open. Would I stay here again? For sure.…
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Date of stay: May 2022
Value
Location
Service
Room Tip: Ask for John Russell when you check in...the staff is super nice.
See more room tips
Helpful
Response from Guest Experience Manager, Director General at Courtyard by Marriott Cancun Airport
Responded 3 days ago
Dear noworreez, We are glad to learn that our team delivered a memorable hotel experience. We take grate pride not only in meeting but exceeding your expectations. We have shared your feedback with our front desk leadership team and associate John to ensure that we continue to motivate our team to deliver a courteous and friendly service. Thank you for your time and feedback, we hope to welcome you again! All the best,
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we recently spent the last nigt of our trip to Isla Mujeris at the Courtyard near airport. We were dropped off by CARM so did not use the hotel for airport pickup. We did use the hotel shuttle to airport the morning of our flight and had no problems securing seats or with the driver.We arrived at the hotel around 3PM and at that time were promptly checked in. The room had a nice firm mattress and room itself had been updated. The carpet in the hallway was very dated and needs a refresh. We ate dinner at the hotel restaurant and did have a very long wait for our food. When finally delivered meal was very good. The hotel has a very inviting courtyard with a good size poll and hot tub and several places to sit and enjoy the outside. The room was noisy but okay for one night. I did not care for the breakfast selections and the coffee was awful. We would stay here again for one night if in the area.…
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Date of stay: May 2022
Rooms
Service
Sleep Quality
Helpful
Response from Guest Experience Manager, Director General at Courtyard by Marriott Cancun Airport
Responded 3 days ago
Hello amlazyAlabama, We appreciate you sharing about your stay with us a Courtyard by Marriott Airport Cancun. We are glad that we delivered a great space for relaxation and rest accompanied by a courteous and friendly service. Your feedback will be shared with our Shuttle, Housekeeping and Henequen restaurant leadership team to celebrate we delivered a memorable hotel stay. Thank you and hope to welcome you soon again! Sinceely,
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I came to check in Cancun at a courtyard Marriott, and the front desk is rude, unhelpful, slow, and incompetent. Waiting to check in, with a line of more than 20 guests, there was only one employee. The other employee came out and no apologies were made to everyone waiting. They would not allow me to email over a simple form for my rate. They made me go to a business center to print it. I asked if we could start the process then I would get the form, that I showed him, so he knew I had it. They said no. Then they took someone else behind me and made me wait again. John and Alessandra at the desk were horrible. They didn’t ask what brought us in to Cancun. They didn’t tell us to have a nice stay. They didn’t even direct us to the elevator and tell us about any facilities in the hotel. This was the worst check in I’ve experienced and THIS IS MY FIRST TIME IN CANCUN, and MY FIRST STOP. I would NEVER STAY HERE AGAIN…
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Date of stay: May 2022Trip type: Travelled
Helpful
Response from Guest Experience Manager, Director General at Courtyard by Marriott Cancun Airport
Responded 3 days ago
Dear cyannr, Thank you for taking the time to share with us your areas of concern. Please accept our apology for not meeting your and our expectations. We have contributed your feedback with the reception leadership team to ensure that we continue to improve moving forward. As we go through this COVID-19 pandemic, you may have noticed we are yet to have a complete front desk team of associates. We hope that on your next visit, we will deliver upon the guest experience you deserve. All the best,
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PRICE RANGE
US$92 - US$146 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
courtyard cancun hotel cancun, cancun courtyard
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
200
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Claim Your Listing Frequently Asked Questions about Courtyard by Marriott Cancun Airport
Which popular attractions are close to Courtyard by Marriott Cancun Airport?
Nearby attractions include Puerto Maya Cancun (7.9 km), Xoximilco Cancun by Xcaret (6.0 km), and Playa Delfines (7.5 km).
What are some of the property amenities at Courtyard by Marriott Cancun Airport?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Courtyard by Marriott Cancun Airport?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Courtyard by Marriott Cancun Airport?
Yes, free parking is available to guests.
What are some restaurants close to Courtyard by Marriott Cancun Airport?
Conveniently located restaurants include Divina Carne, Sea & Stones, and NAVÍOS Mexican Fusion Seafood.
Are there opportunities to exercise at Courtyard by Marriott Cancun Airport?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Courtyard by Marriott Cancun Airport have airport transportation?
Yes, Courtyard by Marriott Cancun Airport offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Courtyard by Marriott Cancun Airport?
Yes, dry cleaning and laundry service are offered to guests.
Does Courtyard by Marriott Cancun Airport offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Courtyard by Marriott Cancun Airport?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Courtyard by Marriott Cancun Airport?
Many travellers enjoy visiting Zona Arqueologica El Rey (7.9 km).