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Blvd. Kukulcan Km 11.5 Zona Hotelera, Cancun 77500 Mexico
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What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 15/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hyatt Zilara Cancun
Updated 15/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#6 of 274 hotels in Cancun
Location
Cleanliness
Service
Value
2022 Travellers' Choice Best of the Best
Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 18). Prominently located on the widest stretch of beach in the heart of Cancun's Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa- Cancun's only ocean view spa - wine and spirits tastings, enhanced pool and beach butler service and more.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Valet parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Special diet menus
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
VIP room facilities
Iron
Laptop safe
On-demand films
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Green
Languages Spoken
Spanish
Hotel links
Special Offer:Book Direct for Lowest Rates & Exclusive Benefits!

Location

Full view
88Good for walkers
Grade: 88 out of 100
35Restaurantswithin 0.5 km
16Attractionswithin 0.5 km
11629Reviews1663Q+A100Room tips
Traveller rating
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CBA wrote a review Today
1 contribution
We stayed 6 nights and our experience from start to finish was an awesome experience! Our beautiful room was oceanfront on the 5th floor and it had a gorgeous view of the ocean and pool area. We had our own balcony. Our room was cleaned/refreshed twice daily (turn down at night with chocolate). Loved it! I highly recommend the Zen Spa. You will be missing out if you don't try it! The hydrotherapy water journey is like no other - thanks to Lucero for guiding me through it. My massage therapist, Rosy, provided me with the best massage that I've ever experienced. I felt great and not sore after my massage! The gym has everything you need including a lap pool which we utilized a few times. The restaurants are amazing. I'd have to say that Spice and the Casa del Cafe' were my favorite. Spice has many food choices and our waiter, Gisel, was very friendly and replenished my iced tea without having to ask me. The Cafe was great just to run into and grab a snack and/or coffee. They have lots of homemade goodies! We enjoyed the hibachi show at Asiana, the food was really good and we met some friendly people. The Punta Vista has really good food and it's an outdoor eating experience. The Cantina La Adelita is good, but I had a difficult time reading the menu. All in all, the hotel, nightly entertainment, and the staff are awesome! As far as the entertainment goes, Fiesta Night was the best, but the conversation seating in the lobby area was reserved so get there early and find a chair near the bar. Dress lightly as that area can be very humid. A special thanks go to our concierge, Suyin, who communicated with us via email and took our dinner and spa reservations. Just know that when you arrive, you will feel like you are in paradise and you will forget your back-at-home responsibilities. That's what vacations are all about! Enjoy!
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Date of stay: September 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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montgomery3678 wrote a review Jun 2021
Lenexa, Kansas17 contributions12 helpful votes
+1
Hotel's Favourite
This was our first all inclusive resort and it was amazing. The staff , starting with Manuel were extremely courteous and helpful. Sparkling wine was brought to us on check in. A welcome greeting after a long hot day of traveling. Our ocean view rooms had views from the front and back. The hotel staff came in twice daily for cleaning and turn down. Food was incredible all around. Maria Marie the gourmet Mexican restaurant is not to be missed. Diego was incredibly attentive as was our waiter the first evening there. Camilo, the hibachi chef at Asiana was extremely talented and the food was cooked to perfection. Highly recommend.
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Date of stay: June 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
10 Helpful votes
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Response from ADRIANA GARCIA, Other at Hyatt Zilara Cancun
Responded 11 Jun 2021
Dear Mongomery3678 Thank you so much for your lovely comments, we are happy to know you had a terrific experience at Hyatt Zilara Cancun. We are pleased to read your kind comments about your stay with us and that our amazing associates took care of every detail and request you asked for. We will be happy to host you again! With kind regards, Adriana García Assistant to the General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kirt W. wrote a review Yesterday
4 contributions9 helpful votes
My husband and I along with two other couples spent 5 nights at Hyatt Zilara last week. We all were accommodated in the swim up suites near one another per our request. The suites had everything we needed and were adequately stocked. One of biggest concerns was pool temperature because of a previous resort we had stayed at that was freezing. This resorts pool temperatures were perfect and very comfortable - from the swim ups to the activities pool to the main pool. They were out cleaning every morning and kept it very clean. The activity team was always hosting fun events and very involved. We never participate in activities at resorts but this team was so fun and got everyone excited and having a good time. Charly, Sergio, Nina, Tommy, and Brian were all incredible, friendly, and genuine. Sarai was sweet and we loved her being the MC. Sergio was our server several days in our beach cabana and even came to our swim up pools to check on us and take care of us every day. Adrian was also great in our cabana on our second day. We went to Time Out most evenings to watch some games and Ivan took care of us every night - he was very prompt, polite, and attentive with our service. Maria Marie was our favorite restaurant, Chef's Plate second favorite. We had the same waiter at both and he was great, I can't recall his name. The beach did have a lot of seaweed but the service was so great in our cabana that it didn't bother us much. This is one of the only resorts I will return to in Mexico and we've come several times. We loved the people and staff, and we can't wait to come back. We decided to stay an extra day and while we didn't get the swim up again due to availability, they quickly accommodated us to a 7th floor ocean view room which was great. Love Hyatt Zilara!
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Date of stay: September 2022
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Room Tip: Swim up views on the north side by the activity pool is great, room 101 is the corner room with a...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Carrie L wrote a review Yesterday
Chicago, Illinois1 contribution
I came to stay for 8 days with my friends at the Hyatt Zilara adult only experience and it was fabulous. Our butler Alonso really made it feel like home away from home! The room was immaculate and the views from the balcony was amazing make sure to wake up early one day and watch the sunrise and the sunset at sky gym terrace! You can’t miss it!
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Date of stay: September 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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megleach wrote a review Yesterday
Huntsville, Alabama24 contributions
I celebrated my 39th birthday at the Hyatt Zilara Cancun. The staff went above and beyond to make it a great experience. The customer service is top notch. Staff members are constantly checking to make sure you have what you need.
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Chantalle M wrote a review Yesterday
Hamden, Connecticut1 contribution
Came here for my birthday and I fell in love from the moment we checked in! Their attention to details for those celebrating special moments is noteworthy. The property is kept sparkling clean! The spa area is amazing and the massages leave you feeling brand new. The staff does checks every time you leave the resort and even takes pics of the Uber/taxi driver’s license plates. That left us feeling very safe. The food options were okay. Great in taste just not as many options as I would’ve liked. Overall, I will absolutely stay at the Hyatt Zilara again!
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mark D wrote a review 22 Sep
24 contributions10 helpful votes
My wife and I stayed at this resort from 9/11 - 9/17. It was our first time at this property and neither of us have a single complaint. From the moment we arrived, we were treated like royalty. I can't go on enough about every wonderful experience we had each and every day. The room was beautiful, the pools were clean, the food was delicious, the entertainment was top notch and the staff went above and beyond to make our visit truly wonderful. Our concierge, Zyanya was the best, She was so helpful and kind, she helped make our trip that much better. My wife and I used the spa, you must experience it as it is awesome. Elizabeth literally had me so relaxed after my massage I felt like I was in a trance. As an early riser, I was in the café for my morning coffee and a slice of delicious carrot cake. Every morning I was greeted by Jose Luis with a smile and after day two we knew me and was preparing my order as I walked in. Though we loved all the restaurants, we ate at Asiana three times, our waiter Julio was the best. A new addition to the property (as I'm told) is a place called The Den. The Den was the best place to hang out and have a cocktail. The staff there were amazing. We attended a mixology class and a wine tasting class. Definitely a must do when you are there. I know I'm missing a ton of other wonderful things and if anyone has any questions please let me know
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Date of stay: September 2022
Location
Cleanliness
Service
Room Tip: All the rooms face the water, our room was on the 7th floor on the "party" side of the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Delia T wrote a review 22 Sep
2 contributions
My friends and I had a great time at this resort. Their staff in charge of entertainment did an amazing job at planning activities for the guests. The cabanas by the pool and the beach were great places to relax. The best part of this resort is hands down their spa!!!
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2022
Value
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Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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MMSuffling wrote a review 22 Sep
Decatur, Texas4 contributions4 helpful votes
Hyatt Zilara remains our favorite all inclusive, adults only resort in the Cancun area! We had our babymoon there in September and it was a wonderful last vacation! This was our 5th time staying with Zilara. We prefer the quiet side with a swim up suite. The ocean was the quietest I have ever seen it which was lucky for me that I was able to safely get in, and no seaweed this time. The food was great, the staff is always amazing, we couldn't ask for anything more. Love you Zilara! ❤️
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2022
Value
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Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Steven B wrote a review 22 Sep
1 contribution
I made reservations for our anniversay in January 2023. I called through the Hyatt regular tel. number but I noticed something about this reservation. When I tried to call back the main number I realized I had to call the Hotel directly and speed up the process. Thank you Adriana Garcia and Paola Gonzales. They were both very patient and warm and I was very impressed with their resolution of the issue. I now are even more excited about visiting your beautiful resort and know this is a hotel with a heart through their fantastic staff. .
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Date of stay: October 2021
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Room Tip: best views from your balcony which I have seen through the video. the hotel as I did not see it...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$527 - US$680 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the royal in cancun hotel cancun, the royal hotel cancun, royal hotel cancun, royal cancun resort
FORMERLY KNOWN AS
The Royal
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
310
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Frequently Asked Questions about Hyatt Zilara Cancun
Which popular attractions are close to Hyatt Zilara Cancun?
Nearby attractions include Playa Caracol (0.2 km), AMMA Club (0.3 km), and Forum Beach Cancun (0.2 km).
What are some of the property amenities at Hyatt Zilara Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Hyatt Zilara Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hyatt Zilara Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hyatt Zilara Cancun?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Hyatt Zilara Cancun?
Conveniently located restaurants include Bubba Gump Shrimp Co., Limoncello, and Maria Marie Restaurant.
Are there opportunities to exercise at Hyatt Zilara Cancun?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hyatt Zilara Cancun have airport transportation?
Yes, Hyatt Zilara Cancun offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hyatt Zilara Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Hyatt Zilara Cancun offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Hyatt Zilara Cancun?
Many travellers enjoy visiting Zona Arqueologica El Rey (5.5 km) and Scorpion’s Temple (1.1 km).