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Hyatt Zilara Cancun

Boulevard Kukulcan Zona Hotelera, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (7820)
Panoramas (26)
Room & Suite (1579)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Regular temperature checks for staff
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Updated 15/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hyatt Zilara Cancun
Updated 15/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#15 of 243 hotels in Cancun
Travellers' Choice
Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 18). Prominently located on the widest stretch of beach in the heart of Cancun's Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa- Cancun's only ocean view spa - wine and spirits tastings, enhanced pool and beach butler service and more.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Airport transportation
Valet parking
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa changing rooms
Fitness classes
Bar / lounge
Breakfast available
Breakfast buffet
Snack bar
Special diet menus
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Car hire
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Steam room
Adults only
24-hour security
Baggage storage
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun terrace
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Private balcony
Flatscreen TV
On-demand films
Room service
VIP room facilities
Laptop safe
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Room types
Ocean view
Non-smoking rooms
Good to know
Great View
Languages Spoken


Full view
88Good for walkers
Grade: 88 out of 100
41Restaurantswithin 0.5 km
17Attractionswithin 0.5 km
9,244Reviews1,554Q+A100Room tips
Traveller rating
  • 7,152
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  • 438
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  • 165
Traveller safety
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Popular mentions
lookcle wrote a review Yesterday
Merriam, Kansas129 contributions21 helpful votes
We only stayed 3 nights and I have to say the service was amazing! First contact was with Enrique at the World of Hyatt who show us all possible upgrades available and was very patient. Later we talked to Paulina who went above and beyond on every question or requested we made. Spice was a great place for breakfast and lunch, Arturo was a pleasure to talk to. He was like a magician, it felt like he could read your mind and bring you what you were just thinking of. Finally we met Chef Mitzi who made the impossible possible I found me a couple of fresh wild fish and prepared them specially for us! Delicious! The only disappointing part was Pelicanos, we had good breakfast there , but lunch was disappointing the 2 times we ate there.. food had no flavor it all! At Marie Marie the service was so so and the food a hit or miss, a couple of dishes were delicious and other 2 were very inedible. The desserts we got (flan and 3 leches) were bad too. The best meal we had was at the Hibachi! Finally the coffee shop was delicious! I wish I remember their names because service was great and all coffees and pastries were delicious!
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Date of stay: January 2021Trip type: Travelled as a couple
Brangie wrote a review Yesterday
5 contributions
Our “butler” Fernanda was exceptional and made our stay very special. All the amenities were as described. We met so many fun people and the evening entertainment kept us happy to be on property. On the final day of our trip Jose Luis and Abigail gave us a warm send off - see the pic of our coffee to go. We too were sad to be leaving such a beautiful place!
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Date of stay: January 2021Trip type: Travelled as a couple
Bryan S wrote a review Yesterday
Austin, Texas5 contributions
She met us at check-in and sought out our every need. She used WhatsApp to communicate with us. Whenever we needed something or just had a question, while on property or off, we just sent her a message and she was on it like lightning. Her personal touch made our trip very special.
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Date of stay: January 2021Trip type: Travelled as a couple
Bianca M wrote a review Yesterday
2 contributions
I stayed at Zilara with my partner and had to leave a review (which I do not normally do) because of the exceptional service. The hotel was clean and well maintained, all of the workers were very friendly and helpful, and our time there was full. The main highlights were definitely the food, the jacuzzi in the room, and the nightly shows. Our favorite restaurant was Pelicanos, the seafood dishes are amazing! We were literally there every single day for lunch. Maria Marie was our favorite for dinner. The chefs table was a fun experience to have and felt exclusive being in a private room with private chef and waiters. Our favorite waiter was Carlos Mortoner at the breakfast buffet. He was so attentive and seriously belongs in a high class restaurant. Fernanda was our individual butler and she was so amazing. We exchanged numbers and she helped to guide us with information about where to go, what to do, what to eat, reservations for restaurants, etc throughout our entire stay. She was even available on her day off and checked in on us regularly to make sure we were comfortable and well taken care of. This kind of service was unmatched to any other resorts we have been even as globalist status members. We would definitely return to this resort and would recommend it to anyone visiting Cancun. You won't regret it!
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Date of stay: January 2021
Sleep Quality
Sonya Smothers wrote a review Yesterday
1 contribution1 helpful vote
This place is amazing!! This was our first trip to Cancun and it definately did not disappoint. We have already decided to go back again!! Both the Welcome Ambassadors Sabina and Fernanda were awesome. They were so friendly and welcoming that they made you us feel right at home. Every one of the service workers there went above and beyond but for us Gabriel never let our drinks go empty by the pool and by the end of the week felt like a friend that we had always known. Josua in the Mexican restaurants was exceptional at explaining the menu and foods and so friendly, he even checked on us when we were at the Hibachi dinner. Carlos #1 and Fabian at Spice would never even let us carry our plates. This entire experience was so refreshing and just the vacation we needed during this crazy pandamic. Thank you Hyatt Zilara.
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Date of stay: January 2021
1 Helpful vote
US$285 - US$588 (Based on Average Rates for a Standard Room)
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The Royal
MexicoYucatan PeninsulaQuintana RooCancun
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Frequently Asked Questions about Hyatt Zilara Cancun
Which popular attractions are close to Hyatt Zilara Cancun?
Nearby attractions include Playa Caracol (0.2 km), Forum Beach Cancun (0.2 km), and AMMA Club (0.3 km).
What are some of the property amenities at Hyatt Zilara Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Hyatt Zilara Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hyatt Zilara Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hyatt Zilara Cancun?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Hyatt Zilara Cancun?
Conveniently located restaurants include Bubba Gump Shrimp Co., Lorenzillo's, and Pelicanos.
Are there opportunities to exercise at Hyatt Zilara Cancun?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hyatt Zilara Cancun have an airport shuttle?
Yes, Hyatt Zilara Cancun offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hyatt Zilara Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Hyatt Zilara Cancun offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Hyatt Zilara Cancun?
Many travellers enjoy visiting Zona Arqueologica El Rey (5.5 km) and Scorpion’s Temple (1.1 km).