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Seadust Cancun Family Resort

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Blvd. Kukulcan, Km 17 Lote 52-04, Cancun 77500 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (3040)
Pool & Beach (299)
Room & Suite (210)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 02/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Seadust Cancún Family Resort
Updated 02/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#55 of 252 hotels in Cancun
Location
Cleanliness
Service
Value
This all-inclusive luxury resort is located by the sea, just 15 minutes away from Cancun’s airport, 10 minutes from the most important entertainment area and 20 minutes from downtown. The modern and refined rooms, have a tropical decoration, air conditioning, ceiling fans, Smart TVs and Free Wi Fi all over the resort, balconies with either ocean view or lagoon view. The hotel offers 20 consumption centers, water park, 5 outdoor swimming pools, beach access, gym, sauna, steam room, kids club, zip-line and climbing wall for children, mini golf, Karaoke, Casino, Theater and Spa. The resort offers special areas for business meetings, special events, congresses, conventions and weddings.
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Room & Suite (210)210
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Casino and Gambling
Babysitting
Parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Shallow end in pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Vending machine
Swimup bar
Poolside bar
Rooftop bar
Game room
Mini golf
Tennis court
Water park
Aerobics
Billiards
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Tennis court offsite
Walking tours
Waterslide
Board games / puzzles
Video game console
Children's playground
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun umbrellas
Infirmary
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Coffee / tea maker
Cable / satellite TV
Flatscreen TV
Bath / shower
Room service
Safe
Sofa
VIP room facilities
Wardrobe / wardrobe
Iron
Private bathrooms
On-demand films
iPod docking station
Complimentary toiletries
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Room types
Ocean view
Landmark view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Bay View
Languages Spoken
English, Spanish
4,249Reviews1,065Q+A100Room tips
Traveller rating
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Popular mentions
Kathy C wrote a review 12 Apr
3 contributions
We had a great time at the Seadust. Very family oriented. Food was just OK. The staff was exceptional. Angel at the Pool, saw us & brought us drinks & our kids Pina Coladas(Virgin of course)without even having to ask .Courteous, friendly and constantly cleaning & sanitizing. One negative , It was difficult to get room cleaned and fresh towels. Had to call a few times to finally get what we needed.Overall an A+ vacation.
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Review collected in partnership with RCI
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Seadust Cancun Family Resort , Ventas at Seadust Cancún Family Resort
Responded 3 days ago
Thanks for writing to us, it was a pleasure having you at Seadust Cancun Family Resort. We will have to work on different aspects, including those that you very kindly pointed out. We hope that despite the inconveniences you and your family had a pleasant stay enjoying the other amenities that the hotel offers such as the pool, restaurants, room service, etc. We appreciate you taking the time to write this review as all comments are essential to improve our service. We hope to see you again!
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PeterCarolynn wrote a review Feb 2020
mille-isles44 contributions41 helpful votes
Hotel's Favourite
Please read this review before reading (or believing) any of the other, absolute whining, reviews. We just spent a week here with our almost 10 year old son. The bad reviews are so annoying, we are going to hopefully negate some of the other reviews while giving an overall review of our experience. This is a FAMILY resort. Children everywhere are to be expected so if you're dating someone or left the kids at home, go somewhere else instead of complaining about the kids! The adults only section IS quiet (thank goodness.... some peace and quiet is appreciated... if I'd wanted to party I would have gone somewhere else without my child). The main pool deck can be loud (but lots of activities)... good thing just steps away is a GEORGEOUS ocean. TIP: don't be those annoying people who bring food to the beach. You will attract the birds and it plays out like an Alfred Hitchcock movie. The sand was lovely (and would be even better if guests cleaned up their own cigarette butts and food stuffs). The sea can be a little rough (hardly the resort's fault) but I think they keep the red flags up (along the WHOLE beach btw) so people remember to watch their kids. Surf dodging was easily possible for 4 and older. The pool is refreshingly cool (not "COLD") and that is because (Science lesson) at 28 degress, your body is hot! Yes, people "hold" chairs with towels. But we never had a problem finding a good spot (especially at beach). TIP: stay in shade at beach until about 3:00. By then the pool is in the shade and many families have packed up to go for a nap before dinner. One of our favorite places/times was 5:00 just on the other side of bar at main pool. Nice view, shade, quiet. We also liked sitting in the open air lobby and people watching in the evenings. At night, we would skip down to the beach with our son and a flashlight for the bedtime story; it was perfectly safe and there is always a shift of employees cleaning or organizing something (our son actually commented he wanted to give them extra money because they were cleaning instead of being home with their families). So I don't understand reviews that say the place is dirty AND that the staff is "overworked". The food is VERY good overall. We had some meals we didn't like (sometimes salty) and some we loved. If you can't find something you like with this many restaurants and a HUGE buffet for breakfast, lunch and dinner, the by all means bring your personal chef from home. That it's not clean is categorically untrue. I'm a pretty big germophobe and the pool bathroom was indeed icky (wear shoes and bring hand sanitizer) but all others are very clean (so you may have to walk 100 feet for a different bathroom). There is constant cleaning and maintenance going on; our room was very clean. Yes, you may have to wait 5 minutes for a drink... do you have anywhere so urgent you can't wait 5 minutes for a drink in sunny Mexico?! Pace yourself, keep an eye on the lineup and then go. Treat the bartenders nice, remember their names (Amelio is AWESOME), tip regularly and you will receive excellent service. Any glitches at the resort were handled immediately (our tourbroker was a disaster and the resort still took us in at 2am despite the missing reservation). TIP: if you arrive late, ask for a tour of facilities the next day. There's also an app re activities. The room access being in the wrist ban was great; anything we were ever needing was provided immediately, including excellent service when our son accidentally cut himself. The kids club is very casual but our son says he had a great time; he often wanted to stay for lunch or dinner and they even would take them to some of the shows. Tiny annoyances? Yes... given the layout it's easy to hear everyone's doors closing; we were on the even numbered side on the 7th floor and didn't find it too loud. It's hard to change money to smaller bills (remember the friendly bartender tip?) If it's not busy (don't ask if it's busy!) they will be more than happy to trade a $20 for $1s; everything else is in pesos. There are a lot of people for elevators so you may have to wait a bit (again... where do you have to be so urgently?) They do try to sell you into vacations (we could have had free massages for listening to 90 minutes but we said no thank you). These are ridiculous things to complain about so they're here as an FYI only. We have done 10 cruises, (some with premium service) and have seen a lot of beaches/resorts. This was our first all inclusive. We would definitely be back. (Don't listen to the naysayers.... you're on vacation!)
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Date of stay: February 2020Trip type: Travelled with family
25 Helpful votes
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Response from Seadust Cancun Family Resort , Ventas at Seadust Cancún Family Resort
Responded 24 Feb 2020
Dear guest, First and foremost, we would like to thank you for having chosen Seadust Cancun Family Resort for your recent family vacation, but above all for taking the time to share with the TripAdvisor community such a nice and detailed review. It is well appreciated to know how amazing was your vacation experience at our resort, thank you to the friendliness of our team, our culinary delights and spotless facilities. We will be happy to welcome you back again to create another unforgettable memorie from your visit to the Mexican Caribbean. Kind regards,
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Majed wrote a review 9 Apr
Northville, Michigan3 contributions1 helpful vote
This was nice the first couple days but quickly got old and hard to deal with kids in overwhelmingly big place full of people and ended in room a lot. Wait time in elevator is really bad sometimes. Don’t recommend if more than 3 days. Drinks were watered down and food not so good in some restaurants that you expect more of. We had the luxury infinity band was disappointed with some bar tenders. The beach was dirty and barely cleaned Over all the kids had fun in certain spots where food and drinks not allowed which was a bummer!
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Date of stay: April 2021Trip type: Travelled with family
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Response from Seadust Cancun Family Resort , Ventas at Seadust Cancún Family Resort
Responded 3 days ago
Thanks for writing to us, it was a pleasure having you at Seadust Cancun Family Resort. We will have to work on different aspects, including those that you very kindly pointed out. We appreciate you taking the time to write this review as all comments are essential to improve our service. We hope to see you again!
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Jennifer W wrote a review 3 Apr
Gretna, Nebraska21 contributions6 helpful votes
The hotel is extremely humid and muggy everywhere you go. The rooms did not go below 78 degrees. My kids and I had one room and my mom in another room. Both of us had maintenance come to “fix” the air. They spent some time working on it but it didn’t fix anything. They told my mom twice they would give us different rooms but after a couple attempts they ignored us. There is no sign in the hotel for the casino-it’s difficult to find. It’s basically a bar they put in a couple blackjack tables, 1 roulette table and 2 slot machines. I feel like it was false advertising saying it was a casino. After one night we decided to check out and move next door to the Iberostar. It was much better-the air worked and rooms were comfy. I doubt we will get any money back but we are glad we moved hotels and ended up having a great vacation!
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Date of stay: April 2021Trip type: Travelled with family
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Response from Seadust Cancun Family Resort , Ventas at Seadust Cancún Family Resort
Responded 1 week ago
We want to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process. Rest assured that cleaning is a matter of utmost importance to us. We have brought this incident to the immediate attention of the head of the department. In addition, we will continue with the training and development of our staff to ensure the satisfaction of our guests. We are taking steps to improve our quality levels both in facilities and in service. We look forward to welcoming you to improve your perception of us.
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Chad S wrote a review 2 Apr
Baltimore, Maryland8 contributions3 helpful votes
We just got back yesterday and had a truly wonderful time at Seadust. Our kids (5&7 boys) were both crying when we had to leave. We stayed for 5 days 6 nights in a Family suite with the bunk beds. There were 2 things that stood out for me, Service & Cleanliness. Everyone there is extremely kind and helpful. We had an issue with our TV and the fridge in the room. Within 10 minutes of calling they came and fixed the tv and replaced the fridge. This place is CLEAN!!! There are some spots that could use some spackle and paint but I never saw a messy area and not one single bug. NOT ONE. I even looked for so much as an ant. I couldn't find one. The closest thing I saw was one gecko (tiny lizard) and that was outside in the golf course. Maybe he was eating all the bugs, Anyway, SUPER CLEAN. The kids has a blast on the water slide, in the pools, the beach and the kids club. We painted ceramics and they touched them up to give them an amazing look. The staff at the kids club is super friendly and accommodating. My oldest is on the spectrum (autistic) and they were able to help him and made sure he had a great time. The food is good, fresh and plenty to choose from. Room service is a nice touch. Make sure you go to El Maguey and ask for Absalon. He provided INCREDIBLE service for me and my family as did Gabriela. The food is the best there as well. Due to COVID sometimes the place felt deserted but there were no lines or waits for anything. The SPA is amazing. We did the couples massage. They should honestly charge more. $340 plus tip gets you 10min in sauna, 10 min in steam room, Waterfall shower, 10 min in massive jacuzzi, 50 minute massage, facial , then a soak in private jacuzzi with champagne and chocolates. SOOOO GOOOD!! Tips: - outlets in room work with American electronics, no need for converter, but bring a power strip, the outlets are limited. -Bring a white noise machine. The doors are a little thin and sometime they have events in the lobby that are loud. Not a big deal though. -Get a private ride from airport ($50-60 round trip) worth it. -Most people speak English, but when talking through a mask it is sometime hard to understand. Brush up on your Spanish and it will help both of you. -COVID test: Its located to the left of the store in the lobby, down the hall. When you come to the glass doors you will see a small sign on the right showing the testing hours. Beneath that is a QR code. Scan that code with your phone and fill out the form and submit it. 5-10 min later you will get an email with a code. They need that code to enter your info so you can get the test. I just saved you a half hour of confusion. Results back with in the hour.
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Date of stay: March 2021
Location
Service
Sleep Quality
Room Tip: I would recommend a room on the lower floors away from the lobby.
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1 Helpful vote
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Response from Seadust Cancun Family Resort , Ventas at Seadust Cancún Family Resort
Responded 1 week ago
Thank you very much for this detailed and wonderful review, which we are sure, will help all the TripAdvisor community to make the right decision when it comes to choosing the ideal resort for their family vacation. It’s a pleasure to know that this experience was a very positive one, highlighted by our great service and selection of food. We’re sure that your feedback will serve as an encouragement to our team, as we strive to continuously improve the quality of our services. We are looking forward to your next visit; do not hesitate to contact us for any pre-arrival arrangements.
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Previous
PRICE RANGE
US$168 - US$448 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
great parnassus hotel cancun, great parnassus resort cancun, great parnassus resort spa cancun, parnassus cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
505
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Frequently Asked Questions about Seadust Cancún Family Resort
Which popular attractions are close to Seadust Cancún Family Resort?
Nearby attractions include Parque Maya Tours (0.6 km), Playa Delfines (1.0 km), and Mayan Museum of Cancun (0.6 km).
What are some of the property amenities at Seadust Cancún Family Resort?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Seadust Cancún Family Resort?
Top room amenities include air conditioning, a flat screen TV, and a view of a nearby landmark.
What food & drink options are available at Seadust Cancún Family Resort?
Guests can enjoy a swimup bar, a rooftop bar, and an on-site restaurant during their stay.
Is parking available at Seadust Cancún Family Resort?
Yes, free parking is available to guests.
What are some restaurants close to Seadust Cancún Family Resort?
Conveniently located restaurants include Restaurante Benazuza, Bacoli Tratoria, and Restaurante Condimento.
Are there opportunities to exercise at Seadust Cancún Family Resort?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Seadust Cancún Family Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Seadust Cancún Family Resort offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Seadust Cancún Family Resort?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Seadust Cancún Family Resort?
Many travellers enjoy visiting Zona Arqueologica El Rey (0.6 km) and Scorpion’s Temple (5.0 km).