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Blvd. Kukulcan, Retorno Gucumatz, Km, 17 Lote 49, Segunda Etapa, Zona Hotelera, Cancun 77500 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
US$102
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Free cancellation until 24/07/21
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (2804)
360
Panoramas (10)
Room & Suite (710)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 05/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Emporio Cancun
Updated 05/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#42 of 247 hotels in Cancun
Location
Cleanliness
Service
Value
Travellers' Choice
Emporio Cancún se encuentra a 15 minutos del Aeropuerto Internacional de Cancún en el km 17 junto al recién inaugurado Museo Maya, entre el Mar Caribe y la laguna Nichupté en la zona hotelera que es una franja de arena blanca siendo el principal atractivo turístico de la ciudad. Inspirado en la grandeza de la arquitectura mexicana contemporánea, Emporio Cancún está ubicado en un oasis tropical, combinando belleza natural y paisajes únicos que lo convierten en un resort ideal para toda la familia. El hotel, que consta de 12 torres, ofrece un complejo que lo hará sentir como en casa. Cuenta con un total de 464 habitaciones y 26 suites con un estilo contemporáneo, equipadas con cocinas completas y confortables áreas interiores para brindar calidez, privacidad y el confort necesario para descansar. Emporio Cancun is located 15 minutes from Cancun International Airport at km 17 next to the newly opened Museo Maya, between the Caribbean Sea and the Nichupte lagoon in the hotel zone which is a strip of white sand being the main tourist attraction city. Inspired by the grandeur of the Mexican-contemporary architecture, Emporio Cancun is located in a tropical oasis, combining natural beauty and unique landscapes making it an ideal resort for the whole family. Consisting of 12 towers hotel offers a resort that will make you feel at home. Has a total of 464 rooms and 26 suites with a contemporary style, equipped with fully kitchens and confortable areas indoor to provide warmth, privacy and comfort needed to rest.
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Full view
Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Snorkelling
Babysitting
Parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Aerobics
Bicycle tours
Billiards
Darts
Entertainment staff
Table tennis
Board games / puzzles
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Neck massage
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shared lounge / TV area
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Clothes dryer
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Private beach
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Soundproof rooms
Bathrobes
Desk
Housekeeping
Interconnected rooms available
Private balcony
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Kitchenette
Dishwasher
Oven
Stovetop
Kitchenware
Flatscreen TV
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Quiet
Languages Spoken
English, Spanish

Location

Full view
88Good for walkers
Grade: 88 out of 100
24Restaurantswithin 0.5 km
7Attractionswithin 0.5 km
3,663Reviews422Q+A100Room tips
Traveller rating
  • 2,067
  • 915
  • 382
  • 142
  • 157
Time of year
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Popular mentions
Sarah wrote a review 10 Feb
Vancouver, Canada2 contributions
Fatima was super fun and encouraging! She led the water aerobics class and we always looked forward to it! She's awesome and the classes were great! We highly recommend going to the pool and engaging in Fatimas classes!
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Date of stay: February 2021Trip type: Travelled with friends
Helpful
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Response from Gerencia General, Propietario at Emporio Cancun
Responded 2 weeks ago
Dear lebeastman Thank you for your comments, is good to know that you enjoyed our pool activities with our staff. I will send them your gratitude. We hope your visit soon Best regards Omar Vazquez Gaytan General Manager
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Kevork wrote a review 9 Feb
1 contribution
Emporio Cancun is the spot you want to book for your trip to Cancun. Amazing service and workers. Drop by Legacy Room at Emporio Cancun. Manuel Pat and Juan Roman will hook you up with secret shots that are amazing. Amazing hospitality and bartenders! Thanks for the best experience!
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Date of stay: February 2021Trip type: Travelled as a couple
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Response from Gerencia General, Propietario at Emporio Cancun
Responded 2 weeks ago
Estimated Kevork jr Thank you very much for sharing your opinion, it is excellent that we have met your expectations in the Legacy Bar Thank you for mentioning Manuel and Juan with whom we will share your congratulations. We are waiting for you soon with all your family Sincerely Omar Vazquez Gaytan Managing Director
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Shani S wrote a review 6 Feb
16 contributions10 helpful votes
We had a great stay here, staff was extremely accommodating, especially Antonio Olvera! service on a different level. Truly recommend this place- multiple pools, beach front with AMAZING clear blue water - you can't go wrong.
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Date of stay: January 2021
Value
Rooms
Service
Room Tip: Ask for ocean view!
See more room tips
1 Helpful vote
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Response from Gerencia General, Propietario at Emporio Cancun
Responded 2 weeks ago
Estimated Shanistari Thank you very much for sharing your experience with the staff like Antonio Olvera who made the difference, what a pleasure to know that I enjoy the pools at Emporio Cancun, We hope to have your whole family again to continue enjoying and serving them as they deserve. Sincerely Omar Vazquez Gaytan Managing Director
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Sophia B wrote a review 1 Feb
Djursholm, Sweden4 contributions5 helpful votes
Me and my partner stayed at the Emporio Hotel for two weeks. The rooms were average, the food was good, the staff was very friendly and offered good service. However, the information-sharing between the employees is not well functioning - if you want assistance with anything you will be redirected about 2-3 times. An example of this was when we wanted help with Covid-testing since Emporio does NOT offer this at the hotel as opposed to many other hotels in this area. All in all, the experience was very poor in receiving the assistance we hoped to get (in this case, figure out where we could get tested) and we eventually had to figure it out ourselves. When asking for a band-aid it took more than 20 minutes to get it in the reception. This is not the staff's fault, but seems to be a managerial problem. Also, several times the cleaning came around 5 pm which was too late as we had come back from the beach and wanted to get ready for dinner. This was rather annoying as you expect the cleaning to be done while you lay out on the beach from 10-4. Overall, the experience was OK for the price we paid. We would probably try something else next time.
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Date of stay: January 2021
Location
Cleanliness
Service
2 Helpful votes
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Response from Gerencia General, Owner at Emporio Cancun
Responded 2 weeks ago
Dear Guest, I’m sorry to hear what you mention, especially for not fulfilling your needs. On the 25th we had the “Amerimed Hospital service” in the property, however due to the rapidness of the process we had some information missing on our staff, as well as from Amerimed. I’m happy to tell you that after those minor details, the service from Amerimed, has been excellent and that as of today, we have conducted a total of 145 tests. All that our guests need to do is request and appointment trough concierge. Again my deepest apologies for the inconveniences. We look forward to host you again in the next future. Sincerely, Omar Vazquez Gaytan Managing Director
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Msol_Pellerin wrote a review Jan 2021
Germany19 contributions10 helpful votes
Very friendly staff! Angel from the pool bar gave us good recommendations :) The air conditioning was not very strong in the room. Should be stronger. I would recommend the F&B manager to make cocktails like banana monkey with REAL bananas and not just licor :) The ping pong 🏓 equipment should be replaced. We really enjoyed our stay despite the construction going on.
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Date of stay: January 2021Trip type: Travelled as a couple
1 Helpful vote
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Response from Gerencia General, Propietario at Emporio Cancun
Responded 4 weeks ago
Dear Msol_Pellerin Thank you for your comments, of course we will inform to our staff about your suggests for to offer the best service in your next trip here in Cancun , we hope to be your anfitrion again! Best regards Omar Vazquez Gaytan General Manager
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Previous
PRICE RANGE
US$73 - US$203 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
464
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Frequently Asked Questions about Emporio Cancun
Which popular attractions are close to Emporio Cancun?
Nearby attractions include Parque Maya Tours (0.3 km), Mayan Museum of Cancun (0.1 km), and Zona Arqueologica El Rey (0.2 km).
What are some of the property amenities at Emporio Cancun?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Emporio Cancun?
Top room amenities include a kitchenette, a flat screen TV, and an additional bathroom.
What food & drink options are available at Emporio Cancun?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Emporio Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Emporio Cancun?
Conveniently located restaurants include Bacoli Tratoria, Restaurante Condimento, and Pina Colada Restaurant.
Are there opportunities to exercise at Emporio Cancun?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Emporio Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Emporio Cancun offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Emporio Cancun?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Emporio Cancun?
Many travellers enjoy visiting Zona Arqueologica El Rey (0.2 km) and Scorpion’s Temple (4.4 km).