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Live Aqua Beach Resort Cancun

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Boulevard Kukulcan, KM 12.5 Zona Hotelera, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotel direct offer!Package deal
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Official Hotel
US$386
US$374
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Expedia
US$386
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Free cancellation until 15/07/21
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (16945)
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Panoramas (50)
Videos (1)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 06/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Live Aqua Beach Resort Cancun
Updated 06/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 249 hotels in Cancun
Location
Cleanliness
Service
Value
2020 Travellers' Choice Best of the Best
GreenLeaders Gold level
Live Aqua Cancun, a welcoming place, where being is the first part of feeling. Your senses work together. It's a prism of colors, eclectic rhythms, and seductive details. Enjoy the fusion of idyllic days and energizing nights. It is a monument to your arrival to this Cancun Spa Resort. This sophisticated beachfront resort lies along white sand beaches, across the street from La Isla Shopping Mall and walking distance from some of the best restaurants and shopping malls in the city. Exotic drinks, barefoot luxury and activities overlooking the resort's 8 infinity pools are just part of the exquisite details within our All Inclusive concept. Music worships you at every step, with changes in rhythms that match the emotions you feel and the space around you. The sound is never the same, but always relaxing, exciting and harmonic. Arriving, leaving, just belonging makes you sigh with peace. The Aqua aroma seeps into every nook and cranny up to the sky, down to the sea. Return to yourself.
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Room & Suite (2,803)2,803
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Aerobics
Car hire
Valet parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Nightclub / DJ
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Bathrobes
Air conditioning
Private beach
Additional bathroom
Minibar
Flatscreen TV
Bath / shower
Desk
Housekeeping
Private balcony
Room service
Safe
VIP room facilities
Bottled water
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
Hair dryer
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Great View
Languages Spoken
English, Spanish
Hotel links
Special Offer:Package deal
13,024Reviews1,573Q+A100Room tips
Traveller rating
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Popular mentions
Sightseer740605 wrote a review Yesterday
1 contribution1 helpful vote
We had an AMAZING trip to Live Aqua- Andres at the pool is the very best server EVER!!!! He made every single day so wonderful! We have traveled the world and he is by far the BEST!!! Andrea, Rossy and Jesus also went above and beyond Wonderful service, incredible food, SUPER clean, very safe protocols in place, we cannot WAIT to get back!!
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Date of stay: February 2021
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1 Helpful vote
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keslerfamily7 wrote a review Yesterday
Highland, Utah18 contributions1 helpful vote
I came here last year to celebrate my 40th birthday and it was simply so SO GOOD, I came back for my birthday again this year & plan to make it a yearly tradition. Live Aqua turned me into a CANCUN fan where before I’d prefer to travel only to hawaii. The service & friendliness of the staff...can NOT be beat. From DANIEL who runs the pool house / cabanas making you feel like a #VIP, to ANDRES serving drinks / food - you literally can see his smile thru his mask...he becomes your instant #bff, to chef WILLIAM at the restaurant MB who made a special menu just for my birthday for our party - i can’t thank you enough. I’ve never been somewhere where they actually, genuinely make it their goal to make your stay flawless. If you ask for it, they make it happen. I didn’t even mention the morning buffet smoothie station, excellent room service, nightly turn down service with essential oils, the perfectly heated pools, gorgeous views, and the SPA!
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Date of stay: March 2021Trip type: Travelled with family
1 Helpful vote
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willigan7 wrote a review Yesterday
Denver, Colorado1 contribution1 helpful vote
Live Aqua has great clean rooms, wonderful staff, and the bar and menus options were fantastic. Truly can't say enough kind words about the staff, very welcoming and very likely had the best customer service out of any resort I've ever been to. Very relaxing and a perfect getaway. Needless to say we have already booked another trip in a few months.
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Date of stay: February 2021
Value
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Location
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Service
Sleep Quality
1 Helpful vote
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Response from Alfredo Santamaría, Director General at Live Aqua Beach Resort Cancun
Responded yesterday
First of all, thank you for your review! I am delighted to read your kind words about the great service provided by our staff and that we exceeded your expectations this time. I am pleased to know you enjoyed all aspects of our Resort, especially our customer service. We are looking forward to the opportunity to welcome you back. Do not hesitate to contact us for any pre-arrival arrangements. Regards, In laa'kech! Alfredo Santamaria General Manager
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JGerrits wrote a review Yesterday
Lake Villa, Illinois62 contributions61 helpful votes
This was our 1st time to Live Aqua and 4th All-Inclusive in the Cancun area (Grand Velas, Generations & Beloved). We kept comparing our stay to Beloved, which we believe was the closest in expense/experience. We loved Live Aqua except for the size of the complex, but we knew that when booking. Live Aqua gets kudos for great heated pools, excellent wine list (upcharge) and amazing food. We stayed in an Ocean view room. You could see the ocean lying in bed or in the bathroom brushing your teeth. Plus, you were protected from the wind while enjoying your balcony as the room was on an angle. We immediately made friends with Daniel by the pool and he made sure that we had 2 lounge chairs by the pool waiting for us every day of our stay. A lot of the drinks were pre-made and had too much sugar or syrups for us so we started asking for skinny with a particular alcohol and they would make it for us. If we thought the drink was too “weak” we’d ask for a float or extra shot. Every meal was phenomenal. We can’t come up with a single complaint. The Breakfast Buffet in Siete was great and we are not usually big on buffets. They are taking Covid seriously with individually wrapping single servings. The Grill at lunch by the pool was our go-to! The Chicken is out of this world, along with the ribs. We found if you wanted something they didn’t have (Chips & Guac), you’d order first from the pool attendant and then go to the BBQ Grill for the rest of your meal. We had dinners at MB, Hidden Garden & room service. All amazing & again loved being able to order (and pay for) wines not offered in the all-inclusive plan. There are some cuts of steak included; we had Filet at MB & Flank Steak (room service, but it’s also on the Siete Dinner Menu). We found the menus to be varied enough to not order upgrades. The resort is expansive but we found that you could find your “quiet” spot, which we prefer. We did not go to the “Party Pool/Swim up bar”. Our ONLY complaint is that they didn’t enforce the “NO PERSONAL MUSIC SPEAKERS” around the pool/beach area. This should be one of the agreements signed at check in and there should be an enforced zero tolerance policy. Covid test onsite for returning to the US was free & scheduled on arrival day. Took 30 minutes away from our vacation, no problem & thanks for this free service. We asked for a late check out as we had a 3:30pm flight; no problem. We used the plastic bags the towels came in to put our wet swimsuits in to travel home. It was a bonus to get 4 hours at the pool/beach before flying back to snow. Will return & recommend to others.
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Date of stay: February 2021
Location
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2 Helpful votes
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William B wrote a review Yesterday
1 contribution1 helpful vote
My spouse and I had a great time at Live Aqua. We were hesitant due to covid but we felt that LA did a superb job to make us feel safe. Very clean resort, good food and service. We flew Delta and also felt they were taking measures to keep us safe. Was told it was at 60% capacity and had no trouble waiting at restaurants. Cabanas must be reserved 24hrs in advance and if you get there at 8am you can have any one you choose. Rental is only one day at a time, but keeps it fair to all. We didn't feel that an upgrade to the Aqua Club was necessary but talked to others that were glad they did it.
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Date of stay: February 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from Alfredo Santamaría, Director General at Live Aqua Beach Resort Cancun
Responded yesterday
Dear William, It is a source of great motivation and pride to read comments like yours. At Live Aqua Cancun, our number one objective is to create memorable moments for our guest's vacation and to see our hard work reflected in your review fills us with pride. Thank you for mentioning all the sanitary measures that we are implementing in the hotel for our guests. It is really satisfying that you have felt safe and at home. On behalf of all the staff, we hope to see you back soon, your home away from home awaits you! In laa'kech! Alfredo Santamaria General Manager
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PRICE RANGE
US$308 - US$634 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
live aqua cancun all inclusive hotel cancun, cancun aqua hotel, aqua hotel cancun, fiesta americana grand aqua
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
371
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Frequently Asked Questions about Live Aqua Beach Resort Cancun
Which popular attractions are close to Live Aqua Beach Resort Cancun?
Nearby attractions include La Casa del Habano (0.3 km), Playa Marlin (0.4 km), and La Isla Shopping Village (0.4 km).
What are some of the property amenities at Live Aqua Beach Resort Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Live Aqua Beach Resort Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Live Aqua Beach Resort Cancun?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Live Aqua Beach Resort Cancun?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Live Aqua Beach Resort Cancun?
Conveniently located restaurants include La Buena Barra Cancun, MB Restaurant, and Cambalache Steak House Cancun.
Are there opportunities to exercise at Live Aqua Beach Resort Cancun?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Live Aqua Beach Resort Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Live Aqua Beach Resort Cancun offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Live Aqua Beach Resort Cancun?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Live Aqua Beach Resort Cancun?
Many travellers enjoy visiting Zona Arqueologica El Rey (4.0 km) and Scorpion’s Temple (0.4 km).