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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 30/06/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Live Aqua Beach Resort Cancun
Updated 30/06/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#4 of 272 hotels in Cancun
Location
Cleanliness
Service
Value
GreenLeaders Gold level
Live Aqua Cancun, a welcoming place, where being is the first part of feeling. Your senses work together. It's a prism of colors, eclectic rhythms, and seductive details. Enjoy the fusion of idyllic days and energizing nights. It is a monument to your arrival to this Cancun Spa Resort. This sophisticated beachfront resort lies along white sand beaches, across the street from La Isla Shopping Mall and walking distance from some of the best restaurants and shopping malls in the city. Exotic drinks, barefoot luxury and activities overlooking the resort's 8 infinity pools are just part of the exquisite details within our All Inclusive concept. Music worships you at every step, with changes in rhythms that match the emotions you feel and the space around you. The sound is never the same, but always relaxing, exciting and harmonic. Arriving, leaving, just belonging makes you sigh with peace. The Aqua aroma seeps into every nook and cranny up to the sky, down to the sea. Return to yourself.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Aerobics
Car hire
Parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Snack bar
Special diet menus
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Nightclub / DJ
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Neck massage
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Private beach
Additional bathroom
Coffee / tea maker
Flatscreen TV
Bath / shower
Bathrobes
Desk
Housekeeping
Private balcony
Room service
Safe
VIP room facilities
Bottled water
Iron
Laptop safe
Wake-up service / alarm clock
Minibar
Hair dryer
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Romantic
Languages Spoken
English, Spanish
Hotel links
Location
Full view
93Great for walkers
Grade: 93 out of 100
49Restaurantswithin 0.5 km
18Attractionswithin 0.5 km
Contact
Boulevard Kukulcan Hotel Zone km 12.5, Cancun 77500 Mexico
Name/address in local language
Getting there
Car HireSee all Cancun car hire
14976Reviews1703Q+A100Room tips
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Great employees super kind, really good food at restaurants the rooms were nicer than expected super clean and good room service. It was our first time visiting and received really good care from Francisco Cruz and Francisco T and Cesar Germain the best chef
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Date of stay: October 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favourite
We got off to a bit of a rough start with this hotel but they redeemed themselves 100 fold. First off the entrance is not impressive at all and the hotel is designed completely different from the usual Cancun resorts, so that took me aback. Normally, Yucatán hotels are more open with fresh air and a view directly to the ocean and/or pool area. This is more closed in with more of a city hotel feel. The check-in—I had asked in advance if we could use a discover card for the room at the hotel. And we couldn’t so that was a bit of a scare because we had planned on using that card but it worked out by using other cards. Be aware that what the reservations tells you and what happens at the hotel is different. They put us into a garden view room, what we booked. The room was big and beautiful with a really nice big terrace that felt very private because of the landscaping. We were on the ground floor which is really convenient to getting outside and to the restaurants. The automatic curtains are hypnotizing and we didn’t value just how wonderful they were until later in the trip. The bed and linens are comfortable. There were a couple broken things in the room: the night reading lights, cold water in the shower and a drawer. I was ok with the room until the 1st morning when I woke up and there was a lot of construction going on next door. I sleep with the balcony open because air con makes me get a cold, not fun. So, that was a problem. But ok. We normally book an ocean view room because it is my favorite thing in the world to sleep to the sound of the ocean but the price difference was too big for the same room but just the view, so I figured we got what we paid for… The one thing that did piss us off was that they state that they have a pillow menu (this is important to us). But when we called to order, they had none except for one airplane pillow, literally the one that goes around the neck but in a pillowcase. Oh and every time we walked down the hallway to go outside there was room service left out. Multiple rooms with food left out, which made us a bit nervous about animals and it just wasn’t nice. On the 2nd day, they sent us an email asking for feedback and I wrote about these things. This is where the entire trip turned around. The customer service manager, Sophie, came to check on us while at the beach the 3rd day. We talked about our experience thus far and she was sincere in her desire to improve our experience. I expressed that I didn’t get the hype about the hotel. I didn’t get how there was no signage for the restaurants and how there was very little outdoor seating at the restaurants. I just didn’t get it… And she said that she wanted me to get it and she would do everything she could to make that happen. (“We’ll see” is what I thought) She very generously put us into an ocean view room. The same room overall without the broken things (except the safe was very sensitive had to hold it shut to secure it). The view was gorgeous. The plumbing made gurgling noises but it was not a problem. Magically, memory foam pillows arrived!!! Now, we were smiling. It took a day but I did get it. This hotel is not a resort. (Maybe I should have started with this) Live Aqua is designed like a boutique hotel but they have more rooms so they can’t officially be called a boutique, but still, that’s what it is. And boutiques are my favorite because of the attention to detail, because of the more intimate feel, because of the more personal interaction with the staff. For example: The toiletries are Molten Brown. The towels are big and good quality. The robes… well I wanted to steal one, they should sell them in the store downstairs. These are small things, but make the experience more welcoming. The restaurants are all gourmet. Each chef is a master. And I cook and I do the shishi restaurants throughout the world. This is a very different food experience compared to any other hotel I have stayed at in Yucatán, which is many. The first night we came upon a taco stand while walking to the restaurants through the outdoor path. And I will say I was a bit frustrated at how we didn’t even know that was there! No notice, no signage, nothing. But, as we got into the groove of the hotel, I realized, the entire outdoor area experience is designed to feel like food trucks/stands. Which I absolutely love!!! There are stands for tacos, barbecue meats, hot dogs and such, and my man’s favorite— a crepe stand. Even the seafood corner overlooking the beach—it just feels like a food stand on the beach with your feet in the sand. I literally scheduled my day out eating different things though out the day. I ate a small breakfast then at 12 had my tuna sopes (a hard flat taco with fresh tuna sashimi on top with garlic alioli, this was exquisite), then at 2ish bbq stand (not Texas bbq with the sauce, just fresh beautiful meats done by a real grill master) then between 4 to 6 crepes, and finally the tacos start at 6. There are also a couple of restaurants available for lunch—Italian, Azur and I am pretty sure the buffet is open but there was no need for that, plus it was inside seating which I don’t do on the beach if I can avoid it. Sophie introduced us to the chefs and we were offered to do chef tastings at the restaurants. If you can do this, please do. MB is more of an American nouveau restaurant with Mexican and French influences. Do not leave without trying the habanero bisque soup, divine. The Mexican restaurant is not Tex Mex, this is fine Mexican dining. I told the chef that I adore the Mexican ajís (pepper sauces) and he brought us out the most delicious ajís with these naan-like breads that melted in our mouths. Lamb shank, small quesadillas that melted in our mouths, tortilla soup that was possibly the best I’ve ever had (I am salivating thinking about it now). Hidden garden was also good, but not our favorite. Italian… I don’t like to do Italian in Mexico. In my experience I have found Italian restaurants in Mexico to be a far cry from what we can get at home. So, I normally avoid it. But, Sophie had introduced us to the chefs and they pushed us to go on our last night. I am now kind of pissed we didn’t go earlier, let’s just say that. All of the pasta was freshly made and divine. Divine I tell you. You Must have the artichoke salad, It is more of a mezze to be dipped into with bread. Sophie had introduced us to the chefs and everyone that could have an impact on our experience. And each of them were personable and invested to make our experience great. And that right there is everything. Each person gave us their whats app and would contact us to ask us where we were eating, what we wanted to eat, the chefs even shared recipes with me! (Love!!) Everyone speaks English. Our waiter at the beach told us about his experience going to and working in the US. They made us feel like friends welcoming us to their home. Now, I will talk about the beach. This is one of the best beach set ups ever. They do have bali beds available for rental, I think they cost about $65 for the day. And we had already planned to book one every day to be comfortable. But the 1st day we just wanted to get the lay of the land and then book going forward. The first line to the ocean is filled with cushioned beds for 2 with pillows and a cloth cover and umbrellas. These, in our opinion, were heaven. Bali beds are wonderful but I am sensitive to the sun and they don’t always block, but umbrellas can be shifted(!!) Sophie had introduced us to the beach/pool area manager the first day and he had offered us a bali bed, generously, but we loved these beds so much that we just stayed there for the duration of the trip. Beach service was attentive and frequent. Important to us— the ocean. The water was beautiful. The waves are jumping waves, there are some times throughout the day where the water is calmer and you can just float around, normally earlier in the day, but overall the water is a bit choppy. There is a sandbar where the water is lower, but I prefer to immerse. It is a long strip of beach so there is nothing to break the waves. One late afternoon a couple got stuck out too far and the lifeguard went in and did his thing. I like jumping waves so I was very happy. This was a concern for me because I did read in other reviews some questionable statements about the water, if you are comfortable in the ocean it is beautiful. We did one day at the pool, as I mentioned, and the service there is excellent. They come throughout the day with moist towels (keep one to clean up after eating as they have a pool menu—the wings and calamari are excellent order multiples they are small portions). The hot tub is hot. And there is a “party” pool nearer to seafood corner with louder music and a more raucous crowd. The entire team there went above and beyond to make our experience amazing. The 4th day was my husbands birthday. An entire group found us at the seafood corner (stalkers =D!) with signs (with his name written on some) and they sang happy birthday to him and we had a little party there. Can I just say how wonderful this was? At first I thought that we were special. Then I started noticing that each party had someone checking on them. We sat at the pool another day and another customer service rep came out to make sure that the group next to us would be able to dine together. They were a bigger group and that can be a challenge getting big enough tables to accommodate all of them. They brought them a selection of cakes at one point because I think one of them liked sweets. And they came out to the pool to sing happy birthday to another entirely different couple with the signs and party all over again. The elevators are slow, just fyi. The stores have very good quality items, the clothes and bags. I have to go back because there was a purse that I meant to buy but missed my opportunity. I don’t normally write such long reviews. But this hotel merits it. I would absolutely return to Live Aqua. I sincerely hope that it will be as special of an experience. Overall, the beach, the food, the quality and the customer service was excellent.…
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Date of stay: January 2022Trip type: Travelled as a couple
Room Tip: Take advantage of the food stands!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
25 Helpful votes
Helpful
Response from Alfredo Santamaría, General Manager at Live Aqua Beach Resort Cancun
Responded 21 Feb 2022
Thank you very much for taking the time to share your review and such wonderful and detailed comments about your experience at Live Aqua Cancún. It is very rewarding to read that you have found every aspect of the service and facilities to your complete satisfaction, and that this has motivated you to return to your home away from home. Please let us know if you need any assistance previous to your arrival, we will be more than happy to be of service. Warm Greetings, Alfredo Santamaría General Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First time in resort and it’s been the best so far , Francisco cruz , Francisco tamay best chef in the resort did everything perfect great dinner as well And chef Cesar germain as well best chef Great service
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Date of stay: October 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I can’t thank them enough for everything ♥️ Willie and Caesar and Ernesto and chef tamay and chef paco and chef Córdoba and Alfredo and norbelin. I absolutely love them all! They have loved us and taken care of us from the moment we arrived ♥️
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Had the most amazing time celebrating my birthday with friends at Live Aqua. The butler service and staff were friendly. This was our 3rd visit to Live Aqua and will definitely be back again. We love our family at Live Aqua.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Just overall an excellent experience. Food is tasty and well made. Pool is always clean, beach location is prob as good as it can be. Staff here are all unbelievably friendly. Special shoutout to Marcelo from Azur restaurant; Angelo Dea and Alexandro from experience team. They stood out and provided us an exceptional service. Recommend!
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Date of stay: October 2022
Value
Rooms
Location
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Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I did a lot of research for my husband’s 40th and decided on Live Aqua. They did not disappoint! Isa, Rodrigo and staff were super accommodating and attentive. I highly recommend you plan a stay at their resort!!
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Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Another amazing trip at Love aqua (3rd time back). The is wonderful as always with excellent food and service. Special shout outs to the people below! Jose-Jose is one of your favorites taking care of us at the grill with his expertise. Oscar-Sushi is excellent and is a great log he snack before dinner. Ernesto-Sous chef out at the grill and prepping fabulous meals for dinner. Chef Francisco Tamay, Chef Willian, Rodrigo, Norvalien, Cordoba, Cesar, Carlos, Benjamin, and Nathaniel Francisco (Paco) create masterpieces at dinner and treat us like their our only dinner guests. Carlos at Starbucks in the morning is the best start to our day. Marysol- helps us out at the pool all day and puts up with us even after too much…fun. Flavio-Pool attendant that has helped us with everything we need. Manuel-Manuel at the pool is very helpful and speedy with his drink deliveries.…
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Executive chief Cesar Germain is the best. The food is great and delicious!!! Chief Mariza , Paco, Wiliam Julian , Norvelin came up with the best menu. The breakfast, lumch and the dinner are exquisite.
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We returned from this beautiful property last week. This was our second time at a Live Aqua property; the first was in Punta Cana in April. We thoroughly enjoyed our stay. We are beach people and spent every day at the beach cabanas. There is an up charge for them if you are not part of the “Club” but worth it to us. FYI : They can be rented with or without the foot massage. The restaurants were great and the food very good by all inclusive standards. The staff at the hotel was excellent and I have to give a shout out to those that stood out to us during our stay: Siete Breakfast - Gabriel, David, Alberto. Siete Dinner - Ariel. Azur Lunch - David, Gabriel. Azur Dinner- Adrian, Susana. MB Julio. Beach - Manuel, Pedro. And, finally Angelo who would come by and check on us at the cabanas to make sure we were well taken care of.…
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
US$482 - US$702 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
live aqua cancun all inclusive hotel cancun, cancun aqua hotel, aqua hotel cancun, fiesta americana grand aqua
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
371
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Claim Your Listing Frequently Asked Questions about Live Aqua Beach Resort Cancun
Which popular attractions are close to Live Aqua Beach Resort Cancun?
Nearby attractions include Playa Marlín (0.4 km), La Casa del Habano (0.3 km), and La Isla Shopping Village (0.4 km).
What are some of the property amenities at Live Aqua Beach Resort Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Live Aqua Beach Resort Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Live Aqua Beach Resort Cancun?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Live Aqua Beach Resort Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Live Aqua Beach Resort Cancun?
Conveniently located restaurants include Ryoshi Cancún, La Buena Barra Mexican Steakhouse, and MrPampas Kukulcan.
Are there opportunities to exercise at Live Aqua Beach Resort Cancun?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Live Aqua Beach Resort Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Live Aqua Beach Resort Cancun offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Live Aqua Beach Resort Cancun?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Live Aqua Beach Resort Cancun?
Many travellers enjoy visiting Zona Arqueologica El Rey (4.0 km) and Scorpion’s Temple (0.4 km).