This is a great family all inclusive resort. Great for kids lots of great activities. Wonderful drinks at various bars. Staff is so nice, you feel like they are all there to help you personally. Beach is warm and beautiful even in January. The buffet food is very bland to my Philadelphia PA tastes. My wife thought so too. If you were thinking of using the internet here don't bother it just won't work on Windows, Iphone, or Android. Connection even in lobby doesn't work.
Long review up ahead, so if you like novels, you’re in the right place. First, I’ll start off by saying I’m pretty picky about my vacations. I work hard and thus have high expectations for when I want to relax. But I also have 3 kids ages 4, 6, 8 so vacationing with them is more about fun and less about doing nothing but lying there. I picked Wyndham because I could not find one negative thing on Expedia or Trip Advisor reviews, please the Wyndham Alltra facebook group had such raving fans. I still went into the experience not thinking I would be too impressed. We went May 23-29 2022 with my husband, children and parents (parents flew in from another state). We met by baggage claim and took USA Transfers shuttle for $75 round trip. They were timely and professional in both directions, and it only took about 20 mins or so to get to the airport. Upon arrival, everyone was all smiles and super helpful. Most of the staff is bilingual and can speak English well, but I still tried to inject some Spanish here and there. Check in took about 30 minutes, maybe even more, and I think that might be due to slower computer systems, but the front desk staff was so calm and patient, that I don’t think anyone really minded. Initially I had booked the Family Junior Suite, but I didn’t want to share the same space as my kids when we slept, so I upgraded to the Master Suite Ocean View on the sixth floor (room 2652). I’m incredibly glad we did that. The views from the room were phenomenal and the separation of the sleeping space was ideal. 2 of my children slept on the fold out couch and they added a rollaway bed before we had even checked in. The 6th floor also has a VIP Lounge, and I personally liked it because I would dip in for a cocktail or dessert as the day would wind down. The resort itself is not huge but it is laid out so well. The lobby occupies 2 levels, with one floor being the check in/check out area, and seating couches and the upper part with a huge screen tv that plays top sports (NBA, Tennis, Champions League games) and an oval shaped bar. The childrens four-leaf typed clover pool, and the Pirate ship water slides + water park and kids club and a restaurant are off of that second floor lobby. The first floor lobby has direct access to the pool and buffet restaurant. There’s also a 24 hour coffee shop “starbucks like” with all the pastires (muffins, choco. Croissants, ham & cheese sandwhiches), and coffee concoctions. Again, the staff is wonderful. Quite literally everywhere. And it must be mentioned. THIS PLACE IS SO CLEAN. There are people cleaning constantly. The floors shine and the attitudes shine brighter. The beach area, is off of the main pool, a few steps down and also has a bar, burger/hot dog station, DJ/music, towel station and cabanas ($67-70 per day) and beach chairs with hut-type umbrellas. I’m a huge beach person, and this is no fault’s of the resort, but there was a ton of seaweed (that they cleaned daily) and the water was rough. I understand this might depend on the time of the year that you go. So naturally I didn’t spend a ton of time at the beach because it wasn’t really swimmable. But still fun to hang there, and take pics by the colorful Cancun sign. Let’s get to the great stuff. The pool activities. There was always something to do everyday by the main pool. Get a spot after breakfast (don’t need to reserve). The bar rings a bell at 11 am when alcohol is served. The Sports Team staff comes on the mic and starts to explain the schedule for the day. Aqua Zumba, Pool Volleyball, Movie Trivia, Bingo, all pool side. Then they discuss the evening plans. There’s usually a 7 pm children’s show and an 8 pm show suitbale for adults & children. My kids fell in love with the sports team staff (Luis/Luigi, Jesus, Claudia and Lucy). They are so energetic and fun and inviting and charming. I found it quite easy to relax to sit and work on my tan and sip frozen margs/pinas, while watching my kids splash around. I did this every day for 6 days and was perfectly content. Now food. This is where it’s hit or miss for me. Vacation is not a time to watch your calories, and it was definitely hard to do so here. Ventanas, the name of the buffet restaurant, hits you in the face with like 20 dessert types. I successfully ignored it for the first 3 days and couldn’t resist after. But they have a ton of options for breakfast, omelets, scrambled eggs, bacon, sausage, eggs benedict, pastries, breakfast breads, Gluten Free bread, fruit, lox, cream cheese, yogurt, smoothies, freshly squeezed green juices and on and on. Lunch and dinner also had creative options, all kinds of shrimp, fish (mostly tilapia), beef, chicken & pork. They also have a kids station with all your standard “orange” food. Mac and Cheese, chicken fingers/nuggets, pizza & fries. We tried the Italian place, Viaggio once. I wasn’t really a fan. We tried At Sunset, a vegan friendly place, that was pretty decent (only place that served salmon that I saw). Didn’t try the Mexican restaurant or Cravings. Tried Azul once, but honestly between the buffet and bars and hot dog/burger station, you’ll never be hungry. We did book a romantic dinner for 2 on the beach that you have to pay extra for. We picked the surf & turf menu, and it was more food than I could even fathom. Soup. Salad. Main. Dessert. Cocktails. But the view was amazing and service impeccable. Because I wanted to spend quality time with my kids on the vacation, I didn’t utilize the Kids Club to the full capacity. But they would go every day from 2-4. They are usually open 10-5 and have hourly activities that they post daily. They had face painting, beach soccer, sand castles, water slides, origami, and cookie making. The kids loved it and loved making friends there. My favorite part was after spending the whole day frying in the sun (it only rained while we slept and the very last day we left), is the 2 hours of recuperating in the room for 2 hours and being freshly showered to prepare for the nightly activities. The 7 pm kids shows were so creative! One night in the ballroom they had the top Disney song performances (Frozen, Toy Story, Moana, Encanto). Another night a clown/magician. Another night a puppet show. Another night a Pinata party. There was never a dull moment. The 8 pm shows were even better. Insane acrobatics, fire shows, dance shows. I simply could not ask for better entertainment. From the moment you wake up, to the moment you sleep there will be a smile on your face. And what more could you ask for. I was asked if I would ever come back again (by the staff). I asked my also super-picky dad. We all agreed in unison. Abso-effin-lutely. This place gives you all and need and more. The friendliness of the staff, professional nature, make the entire experience wonderful from end to end. I didn’t want to leave. We’ll be back as soon as I could figure out how I could afford it!…
Great place to stay all the staff and Jonathan, Edgar and Angel were awesome!! Definitely would come back again! Great family place even tho we left kids at home! Can't wait to come back to Cancun again!
Such an amazing time! Lots of activities and amazing staff! Armando in the VIP lounge was incredible and made the best drinks! Beach was beautiful with clear water. Easy to get chairs on beach but sometimes tougher to find chairs at main pool later in the day. Food was decent with snack options throughout the day. Everyday they would have a grill option near the pool which was delicious. Drinks were good however you do need to specify if you want anything top shelf. Went with our 20 and 22 yr old children and they had a blast! Overall we would def go back!!!!
Casa de Rosa had excellent food and our waiter, Miguel was excellent, providing wonderful service. Daniel in the KAA was friendly and very attentive and provided great service. Loved my experience!!
Carmen and Lulu are excellent. The pressure for the Swedish massage was perfect. They were both considerate and checked in regularly. The aroma therapy really added to the relaxation process. I left feeling more relaxed than ever and ready for a long nap. This is a great in expensive addition to our vacation.
If you are looking for a great experience at a beautiful, well kept, clean, super friendly all inclusive resort, look no further. From the value, to the staff, to the amenities to the food (especially gluten free) wonderful drinks, lovely location, this resort has it all. All the staff are friendly and attentive. The staff at the pool were especially entertaining, between water aerobics, water volleyball and all the activities they offered and by the way, were not the same every day, the main pool was super fun! I would like to call special attention to the Casa de Rosa Restaurant's hostess Gloria and waiter Christian. Both are very professional at their jobs and the food is fantastic too. The Viaggio Italian Restaurant is the best on site. Our Waiter Gualberto really made our nights twice, the first time he was so attentive and listened to our concerns for Gluten Free and our last night there, my husband's birthday, was the best night of all due to this wonderful individual. He went above and beyond to make my husband's birthday so very special. He even had a gluten free birthday cake and everyone sang! Can't wait to go back!…
Great service, very family friendly. If you are a couple and looking for a more quiet atmosphere, this is not your resort. Geared towards family, which is wonderful if that’s what you’re seeking. This property offers a beach bar, which is unique to this resort and a taco bar. Poolside lunches are a plus as well. Very attentive wait staff (if you tip), which we always do. Service was excellent and accommodating.
Armando at the VIP bar 6th floor is so friendly and the best staff we met. He knew our drinks every time we entered the VIP area. This actually made us join the membership program due to his courtesy. Norma the waitress downstairs was also amazing! Bartender Jose at the main bar is also surpurbe drink maker and treats you as his friend.
Armando the bar tender on the sixth floor is amazing. Highly recommend it there. 👌 I was there for a week and they made me feel like at home. Definitely coming back, made great friends with staff...