PANAMA JACK RESORTS CANCUN

About

4.0

Very good

10,675 reviews

Location

Cleanliness

Service

Value

Certificate of Excellence

Smack center in Cancun’s legendary Hotel Zone, all-inclusive and family-friendly Panama Jack Resorts Cancun is a picture-perfect escape packed with unlimited fun in the sun for guests of all ages. With sun-kissed swimming pools and fun daily doings ranging from beachfront yoga to culinary classes and live music, each carefree day promises new adventures and unexpected delights.

Full view

Property amenities

Free parking

Free internet

Pool

Fitness Centre with Gym / Workout Room

Free breakfast

Beach

Diving

Babysitting

Parking

Wifi

Public wifi

Internet

Pool / beach towels

Pool with view

Outdoor pool

Heated pool

Private pool

Fitness classes

Sauna

Bar / lounge

Restaurant

Breakfast available

Breakfast buffet

Kid-friendly buffet

Kids' meals

Poolside bar

Aerobics

Entertainment staff

Evening entertainment

Fishing

Children Activities (Kid / Family Friendly)

Kids club

Kids' outdoor play equipment

Airport transportation

Car hire

Business Centre with Internet Access

Conference facilities

Banquet room

Meeting rooms

Spa

Couples massage

Facial treatments

Full body massage

Massage

Salon

Steam room

Rooftop terrace

Baggage storage

Concierge

Currency exchange

Sun loungers / beach chairs

Sun umbrellas

Dry cleaning

Laundry service

Room features

Air conditioning

Housekeeping

Private balcony

Room service

Safe

Minibar

Refrigerator

Flatscreen TV

VIP room facilities

Room types

Ocean view

Non-smoking rooms

Suites

Family rooms

Good to know

HOTEL CLASS

HOTEL STYLE

Ocean View

Family

Languages Spoken

Spanish

Hotel links

Visit hotel website

Special Offer:Save up to 50%

Hotel deals

Location

Full view

Contact

Blvd. Kukulkan, Km 11.5 Zona Hotelera, Cancun 77509 Mexico

Name/address in local language

00 52 55 7005 5661

Getting there

Cancun Airport15 kmSee all flights

Aerodromo de Playa Del Carmen65 kmSee all flights

Car HireSee all Cancun car hire

See all nearby hotels

Nearby restaurants

Bubba Gump Shrimp Co.

Maria Marie Restaurant

See all nearby restaurants

Nearby attractions

5 minTheatre & Performances

See all nearby attractions

10,675Reviews1,523Q+A100Room tips

Average

We just got back from our first family vacation in Mexico, it was beautiful and my 8 year old son loved Mexico. The resort needs some improvements. We literally I think got the worst room in the resort, it was right over one of the buffet restaurants, so when we opened the patio door, which lead to no view and the smells of grease our whole room filled up with the smell, then when the restaurants were done for the night you could here them moving tables and chairs to clean, didn't sleep much the first night. I requested a room change, the front desk took forever, but finally found a different room for us, which was the same price as the previous room. The new room was much better, the only downfall was the way the patio was sloped water didn't get to the drain, it rained a few times and the whole patio would fill up with water, which is a safety hazard, my husband and I would take towels and push the water to the drain. The air conditioner units work great, but wow are they loud when they kick on, it definitely wakes you up. The restaurants are mediocre at best. The food is decent and there was always lots. The Italian restaurant was always packed and you had to wait like two hours to get in. They opened at 6 PM, but sat people at 5:30, we showed up one night at 5:50 and they said they wouldn't be able to seat us until 8:30, so we decided instead of buffet food again we walked across the street to the Live Lobster House, it was pricy, but the food was amazing and such a great experience. Unfortunately that night on our way back to the resort my husband lost his bracelet, they pitched a huge fit about it, said they needed to see his passport and that it was going to cost $300 for a new one, he told them that wasn't happening and that we wouldn't be back and they just gave him another bracelet. My bracelet fell off during an excursion snorkeling and they didn't have a problem, they just replaced it. I know every resort has it's ups and downs. There are so many resort to try in Mexico, if/when we return it will be to a different resort.…

Date of stay: January 2020

Location

Cleanliness

Service

Room Tip: The rooms facing the ocean or the highest are going to be the best rooms, however those come with...

See more room tips

Great experience

This is our 2nd year staying at resort, very clean, friendly staff. Our favorite restaurant is Viaggio, our waiter Filiberto is the best there is!! He makes our evening so special, very accommodating, goes above and beyond for us. We request him every year, absolute best food at the resort! Friends of ours have been coming here for many years and we all love it. This trip was our honeymoon and we upgraded to a room with infinity pool, absolutely amazing! The pool wait staff are great and fast! This year was a bit different as far as alcohol goes, they dont serve for as many hours as they have in the past & not much of a night life as far as dancing goes, which is the only downfall of the resort. This year there were so many young kids, which I dont mind at all, although I would suggest that they declare one pool for adults only and have the kids swim in the pool where the children's playground is located. Some people go away to get away from the sounds of screaming children while on vacation. I would recommend anyone to stay at Panama Jack Resorts.…

Date of stay: January 2020Trip type: Travelled as a couple

Dear sandypM6479QM, It is delighting to learn that you had a wonderful stay overall, enjoying all that Panama Jack Resorts Cancun has to offer. We are glad that you liked the service provided to you. I regret not having exceeded your expectations in full, and wish to offer you my sincerest apology for that. All your observations and comments have been forwarded to our Executive Committee. It would be a true pleasure to host you during your next visit to Cancun and make it a 5-star vacation. Best regards, Silvestre V., General Manager

Overall, the resort is very nice and clean with a great location. My only real disappointment was with the ocean view. I have stayed at several beach hotels and this was easily the worst ocean view so far. Yes, you could see the ocean from the balcony if you looks out at a 45 degree angle but the ocean wasn’t visible from the room unless you essentially stood against the sliding glass door and looked sideways. Calling this an ocean view room is bordering on deceitful. I am sure it is not intentional but that is my feel none the less.

Date of stay: January 2020Trip type: Travelled as a couple

Dear tcunningham67, Thank you for being our guest, and for taking the time to share your feedback with us. I am extremely disappointed that we haven't exceeded your expectations during your stay, as this is our main goal for each and every guest. Our resort has various room categories, and I am sorry to know that you weren't satisfied with yours. We would have loved to know about those inconveniences during your stay, so we could look for solutions. We hope we get the chance of hosting you again and show you what we are really capable of, providing you with a 5-star vacation. Best regards, Silvestre V., General Manager

Great except the food could be better!

Room was great (2402), fabulous view (Ocean view) over the pool and partial sunrise. The room cleaners were wonderful! Hotel amenities, except food, were great. The breakfast buffet was fine, but otherwise the food was just acceptable (in restaurants and the buffets). Even the room service was pretty menu we selected was pretty just tolerable! Please work on that Mr Panama Jack!

Date of stay: January 2020

Rooms

Location

Service

Dear Pamela, We would like to thank you for choosing Panama Jack Resorts Cancun to spend your well-deserved vacation. Thank you for letting us know how much you liked the amenities and your accommodation. I am truly sorry to learn about your experience with our food quality. We at Panama Jack are very passionate about our F&B philosophy and many dining enhancements have been made to ensure our valued customer's satisfaction. I offer my sincere apology that you found our food quality not to be up to the desired standard. All your valuable comments have been passed to our F&B department, and our Executive Chef has been advised. I sincerely hope you will grant us the chance to show you the improvements done thanks to your valuable feedback, and that we will have the opportunity to host you again here at Panama Jack Resorts Cancun. Best regards, Silvestre V., General Manager

Casa de Rosa

If you are fortunate enough to visit Panama Jack’s Cancun, you absolutely have to experience “Casa de Rosa” restaurant! The food, atmosphere and overall feel is nothing less then first class! Thanks primarily to “Javier” the most attentive and personable waiter who always went above and beyond our expectation! Make sure to ask for his service to ensure the highest level of professionalism. Furthermore, Karina, the hostess was extremely pleasant and attentive, making our visits memorable. We will definitely be returning to Panama Jacks Cancun!

Date of stay: January 2020Trip type: Travelled as a couple

Dear Steve S, I am glad we had the honor of hosting you during your recent visit to Cancun. Thank you for recognizing the work our associates puts in towards making our guests feel welcomed, I am glad it made a positive impact on your stay. We hope you decide to stay with us again during your future visits. Best regards, Silvestre V., General Manager

PreviousNext

12 3 4 5 6…1489

Does Panama jack have an adults only section?

No. They have a kid's pool/kids rec center and many hung out there - in the adult/ pool area kids are permitted (and some hung out). It didn't bother m...We hung out at the beach (where not too many kids hung out)! Enjoy!

Show all answers

is free wifi available

Yes

Does the hotel serve Hennessy cognac

Unknown...

Show all answers

Does the resort set up anything for guests to watch and enjoy Superbowl? We are heading there for Superbowl 2020 and hoping to not have to leave the resort..Thanks!

Unknown...

Does Panama Jack Cancun have a swim up bar?

Not that I saw...

Show all answers

PreviousNext

123456…305

"The rooms facing the ocean or the highest are going to be the best rooms, however those come with a larger price tag."

Read full review

"Rooms away from the lobby bar would be quieter as it is the only "night life" spot"

Read full review

"I'd probably try to get a room far away from the elevators and not facing the pool.."

Read full review

"Get a room overlooking ocean / pool area"

Read full review

"Do not stay at this resort"

Read full review

PreviousNext

123456…20

PRICE RANGE
€196 - €589 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gran caribe real cancun, caribe real resort spa, gran caribe cancun, gran caribe real resort & spa, cancun gran caribe real resort, gran caribe real hotel
FORMERLY KNOWN AS
Gran Caribe Cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
458

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

Frequently Asked Questions about Panama Jack Resorts Cancun

Which popular attractions are close to Panama Jack Resorts Cancun?

Nearby attractions include Playa Caracol (0.4 km), Forum Beach Cancun (0.4 km), and Sweet (0.4 km).

See all nearby attractions.

What are some of the property amenities at Panama Jack Resorts Cancun?

Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.

See all property amenities.

Which room amenities are available at Panama Jack Resorts Cancun?

Top room amenities include a minibar, air conditioning, and a flat screen TV.

See all room amenities.

What food & drink options are available at Panama Jack Resorts Cancun?

Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.

Learn more.

Is parking available at Panama Jack Resorts Cancun?

Yes, free parking is available to guests.

Learn more.

What are some restaurants close to Panama Jack Resorts Cancun?

Conveniently located restaurants include Bubba Gump Shrimp Co., Lorenzillo's, and Maria Marie Restaurant.

See all nearby restaurants.

Are there opportunities to exercise at Panama Jack Resorts Cancun?

Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.

Learn more.

Does Panama Jack Resorts Cancun have an airport shuttle?

Yes, Panama Jack Resorts Cancun offers an airport shuttle for guests. We recommend calling ahead to confirm details.

Learn more.

Are any cleaning services offered at Panama Jack Resorts Cancun?

Yes, dry cleaning and laundry service are offered to guests.

See all property amenities.

Does Panama Jack Resorts Cancun offer any business services?

Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.

See all property amenities.

Are there any historical sites close to Panama Jack Resorts Cancun?

Many travellers enjoy visiting El Rey Archaeological Zone (5.7 km) and Scorpion’s Temple (1.3 km).

See all nearby attractions.

Want more?

See more questions & answers about this hotel from the TripAdvisor community.

Panama Jack Resorts Cancun All-inclusive Resort

About

Location

Reviews