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Hotel Riu Palace Las Americas

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Boulevard Kukulcan, Km 8.5, Manzana 50 Lote 4, Zona Hotelera, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (3932)
Pool & Beach (696)
Videos (1)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 18/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Riu Palace Las Americas
Updated 18/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#45 of 249 hotels in Cancun
Location
Cleanliness
Service
Value
Travellers' Choice
The Adults Only & 24 H All Inclusive Hotel Riu Palace Las Americas opens all year round and is located right on the beautiful beach of Cancún, in the Corazone area which is the modern hotel zone with American-style shopping centers, restaurants, nightclubs. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. The location is ideal due to its proximity to Cancun Airport CUN (20 km) and Cancun (10 km) and invites you to explore the area. The hotel has 372 cozily furnished rooms with free Wi-Fi and offers modern amenities. Relax in our spa, or get in shape at the gym. 3 outdoor pools. Day and evening entertainment, as well as our Pacha Discotheque at neighboring Hotel Riu Cancun. For lovers of gastronomy, we offer live cooking stations at our main buffet restaurant, Japanese, Italian, Mexican, Fusion restaurant and Steakhouse, as well as 6 bars.
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Room & Suite (439)439
Full view
Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Diving
Car hire
Parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Snorkelling
Aerobics
Entertainment staff
Evening entertainment
Fishing
Karaoke
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Adults only
24-hour security
Concierge
Currency exchange
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Private beach
Housekeeping
Private balcony
Room service
Safe
Laptop safe
Wake-up service / alarm clock
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Romantic
Languages Spoken
Spanish

Location

Full view
86Good for walkers
Grade: 86 out of 100
26Restaurantswithin 0.5 km
4Attractionswithin 0.5 km
2,895Reviews982Q+A100Room tips
Traveller rating
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Popular mentions
FDXCHAD wrote a review Feb 2021
1 contribution
Loved this property. We were super impressed with how much they kept the property clean. They were consistently spraying and using a UV light to disinfect. Staff was super friendly and any issues that we had(which were minor) were addressed promptly.
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Review collected in partnership with riu.com
Date of stay: February 2021
Value
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MLBogert wrote a review Feb 2021
Lee's Summit, Missouri39 contributions25 helpful votes
We stayed in a Junior Suite Oceanview room 252. The room was excellent, with my only negative comment being that if you stay on the 1st-3rd floors, on the west side of the hotel (where we were) you have a chance at getting a partially obstructed view due to the hotel next door. We still had a great view of the ocean and enjoyed our time on the balcony. The service at this hotel is excellent. Service at all front desk, restaurants, bars, at the pool and entertainment venues were all top notch. The beach areas are a little cramped, but I think that's the case at most of these resorts. There are 3 pools, but really only had traffic at one of them while we were there. I'm sure in non-COVID times, the pools all start to fill up. My only real complaint about this hotel would be the food. You do have a lot of options for eating, but most of the food is average at best. We ate at all the restaurants except for the Japanese restaurant (only because it was closed when we wanted to eat there). The biggest disappointment of them all for us was the steakhouse (Black & White). I ordered the 12oz ribeye and my wife ordered the filet. My ribeye was possibly the worst ribeye I've ever eaten. It's never a good sign when a ribeye comes out about 1/2" thick, but it was also very rubbery and had a weird texture. My wife's filet was ok, but nothing to write home about. We did enjoy the food at the fusion restaurant and had a decent meal at the Italian restaurant. The buffet restaurant (the main restaurant) was just so-so. It's a buffet, so what do you expect. I will say, though, that I was coming in hoping that the specialty restaurants would be somewhat on-par with cruise ship specialty restaurants in food quality and boy were they not! Overall, though, I still rate this hotel excellent because the positives far outweighed the negatives. The nightly entertainment was pretty good and the bartenders always did a good job of taking care of us. Of course, we tipped ($1 a drink), which probably helped in that regard, because I saw most people not tipping, but it was well worth it. Bottom line...I would definitely come back to this resort.
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Date of stay: February 2021
Value
Location
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Room Tip: Floors 4+ offer better ocean views
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6 Helpful votes
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Hcdoc60 wrote a review Feb 2021
Gothenburg, Nebraska1 contribution
Went here with my girlfriend. The food was very disappointing and pedestrian. Bacon that's not bacon-y. Butter that's not buttery. Facility is very nice. I spotted what I thought was lack of attention to detail. In our shower, the telephone shower HOLDER was broken. I would not hold the telephone shower in a wanted position. Also, the rain shower head was missing nipples, and would spray water in unwanted directions. I called and after a day, maintenance came and took care of it. Climate control in the room was pretty much nonexistent. It was humid. Climate controls on the wall apparently didn't give actual control. The room was humid. You couldn't dry clothes in the room, or towels. The pillows looked plump, but flattened to nothing. I've never heard of Riu, and won't be looking to visit another one of their properties.
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Date of stay: February 2021
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Las Americas
Responded 1 week ago
Dear Garret S, Thank you for sharing your valuable feedback. We are sorry that the restaurant´s food choices did not meet your expectation as we give great importance to meet all guests´ taste! We also regret to read you were not satisfied with the room facilities and you encountered certain issues in your room and that this made your stay less enjoyable. RIU is constantly working on the renovation and maintenance of its hotels. We will share your impressions with the corresponding department in order to make appropriate changes where necessary to assure every guests experience exceeds expectations. Thank you for bringing this issue to our attention. We hope you allow us the chance to share a more positive experience with you soon. Best regards, Hotel Riu Palace Las Americas Online Reputation Manager
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Nick wrote a review Feb 2021
Gresham, Oregon10 contributions3 helpful votes
My first time at this hotel and I enjoyed every minute. Great staff and great customer service! Karla from entertainment was very helpful and knowledgeable about the events that were happening every night. There were a different variety of restaurants that everyone would be able to find something that would suit their needs. Definitely would visit again!
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Date of stay: December 2020
Rooms
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3 Helpful votes
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Irida J wrote a review Feb 2021
Tirana, Albania11 contributions13 helpful votes
I was there with my friends for 5 days and it was a perfect holiday. The hotel was so good. The room spacious and clean. The food was very good. The see beautiful. It was different from the other side of cancun where you cannot swim because of large waves. The service of the stuff is on top of everything. They are so nice, so hardworking so polite and helpful. Maximum of rate goes for the staff.
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Date of stay: February 2021Trip type: Travelled with friends
2 Helpful votes
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Las Americas
Responded 5 days ago
Dear Irida, Thank you so much for this kind review. It is wonderful for us to hear that you experienced a comfortable stay, highlighting our services, hospitality, and accommodations. Certainly, we will make sure to report your feedback to our team so they know you were kind enough to leave such great words. Please come back and visit us again. It is our hope that your next visit will be another five-star experience, thank you! Kind regards Hotel Riu Palace Las Americas Online Reputation Manager
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PRICE RANGE
US$192 - US$436 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
riu palace cancun, cancun riu palace, riu las americas cancun, hotel riu palace las americas cancun, riu palace las americas hotel, las americas cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
372
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Frequently Asked Questions about Hotel Riu Palace Las Americas
Which popular attractions are close to Hotel Riu Palace Las Americas?
Nearby attractions include Plaza la Fiesta (0.4 km), Playa Linda (0.2 km), and Galeria Balance Cancun (0.3 km).
What are some of the property amenities at Hotel Riu Palace Las Americas?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
What food & drink options are available at Hotel Riu Palace Las Americas?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Riu Palace Las Americas?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Riu Palace Las Americas?
Conveniently located restaurants include Casa Tequila, Calypso´s Mexican Restaurant, and Chedraui Selecto.
Are there opportunities to exercise at Hotel Riu Palace Las Americas?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Hotel Riu Palace Las Americas?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Riu Palace Las Americas offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Hotel Riu Palace Las Americas?
Many travellers enjoy visiting Zona Arqueologica El Rey (7.7 km) and Scorpion’s Temple (3.3 km).
Does Hotel Riu Palace Las Americas have any great views?
Yes, guests often enjoy the ocean view available here.
Is Hotel Riu Palace Las Americas accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.