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Boulevard Kukulkan Km 16.5, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (11761)
Panoramas (165)
Videos (1)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 04/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Paradisus Cancun
Updated 04/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#47 of 248 hotels in Cancun
Travellers' Choice
GreenLeaders Silver level
Timeless luxury with an avant-garde flair evocative of an ancient Mayan civilization; a 5-star, AAA 4-diamond beachfront resort, voluminous as it is elegant, decadent as it is distinguished. Cancun's five majestic pyramids decorate this timelessly-tropical scene, revealing a backdrop of the Caribbean Sea. Four spectacular pools, luxurious guestrooms, dining and the hotel's renowned YHI Spa, one of the most prestigious in the world, are only a taste of a bold collection of services and amenities offered at this sleek, seductive and luxurious Paradisus Cancun Resort paradise. Positioned, carefully, in Cancun's Hotel Zone, luxury hotel is within 5 minutes from the city's premier shopping centers, 15 minutes from the International Airport, and immediate proximity to the downtown and many exciting entertainment venues. A 9-hole, par 3 executive golf course, three lavish pools, and the signature YHI Spa offer the discerning guest a definitive means to leisure.
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Room & Suite (1,563)1,563
Full view
Property amenities
Free parking
Adult pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Valet parking
Hot bath
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Breakfast buffet
Complimentary welcome drink
Swimup bar
Poolside bar
Golf course
Tennis court
Entertainment staff
Evening entertainment
Nightclub / DJ
Video game console
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Head massage
Makeup services
Steam room
24-hour security
Baggage storage
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
First aid kit
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Additional bathroom
Private balcony
Flatscreen TV
Complimentary toiletries
Hair dryer
Room service
VIP room facilities
Bottled water
Private bathrooms
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Family rooms
Good to know
Lagoon View
Great View
Languages Spoken
English, Spanish


Full view
79Somewhat walkable
Grade: 79 out of 100
24Restaurantswithin 0.5 km
2Attractionswithin 0.5 km
13,933Reviews1,655Q+A100Room tips
Traveller rating
  • 8,902
  • 3,031
  • 1,197
  • 396
  • 408
Traveller safety
Time of year
Traveller type
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Popular mentions
tajamer wrote a review Yesterday
United States2 contributions3 helpful votes
We had an excellent experience at paridusus hotel. I am surprised how clean everything was. Staff was all very friendly especially our waiter Moises. I will definitely revisit this location again jn the near future.
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Date of stay: February 2021Trip type: Travelled with family
JoeRoe26 wrote a review Jan 2021
Baltimore, Maryland81 contributions64 helpful votes
Hotel's Favourite
Stayed at the Paradisus for 5 days/4 nights. Absolutely no complaints. The staff were friendly and accommodating well-beyond what we expected and definitely were what made our stay here memorable and so relaxing. We couldnt have asked for better service. Special shout-out to Rene and Dedier, waiters by the pool, who were so hospitable and friendly as were their bartenders/assistants, Sergio and Antonio. They kept the drinks flowing constantly, consistently checked to see if we needed anything and even offered to bring us fresh towels throughout the day. Martin, Alfredo and Orlando were the most gracious and hospitable servers we had the pleasure of meeting at the various restaurants during this trip; they couldnt do enough to make sure we were satisfied. From service to food and beverage to the room to the beauty of the property and cleanliness/Covid protocols in place, the property was first class all the way but the staff are what make a hotel special and this is certainly the case at the Paradisus. I was quite especially impressed with the precautions the hotel and staff were taking with regards to Covid...taking them more seriously than a lot of people in the US!! Just one example: even though utensils were wrapped and sealed in paper bags, they never once touched it; instead, placing it on the table using tongs. Will definitely be making a return to this hotel in the future.
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Date of stay: January 2021Trip type: Travelled as a couple
5 Helpful votes
Response from Paradisus Cancun, Owner at Paradisus Cancun
Responded 3 weeks ago
Dear JoeRoe26, Thank you for sharing your experience. We are proud to read you have had an awesome stay at Paradisus Cancun and you took advantage of our delightful restaurants without excluding the staff service that went beyond your expectations, we are glad to know the service provided by Rene, Didier, Sergio, Antonio, Martin, Alfredo, and Orlando was excellent and personalized, always focused on your total satisfaction. We are also glad to know you felt safe at all times with the safety and hygiene measures we had in place. We will be honored to host you again soon. Best regards. Guest Service Center Management
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Nada A wrote a review Yesterday
1 contribution
We had an excellent time. Everything was super clean and covid friendly. The staff was excellent especially our waiter Moises. He was very friendly and accomadating. The whole experience was great. Thanks again
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Date of stay: February 2021Trip type: Travelled with family
Shelby M wrote a review Yesterday
Salem, Oregon2 contributions
Amazing trip. Paradisus Cancun have really stepped up to meet COVID guidelines. We were comfortable and had plenty to keep us busy and entertained at the resort. Tons of food choices, however, due to COVID you are required to make reservations. COVID-19 testing to return to the USA was included in the all inclusive. I would come again.
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Date of stay: February 2021Trip type: Travelled as a couple
Nicholle P wrote a review Yesterday
1 contribution
I like the beach and how everyone helps and gives you advice I like the food it’s very delicious and everyone is so sweet and very cautious gracias a Tannya me gusts las actividades y coming me ensena nuevo actividades
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Date of stay: February 2021Trip type: Travelled with family
US$266 - US$649 (Based on Average Rates for a Standard Room)
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MexicoYucatan PeninsulaQuintana RooCancun
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Frequently Asked Questions about Paradisus Cancun
Which popular attractions are close to Paradisus Cancun?
Nearby attractions include Club 91 (0.4 km) and Extreme Games Cancun (0.2 km).
What are some of the property amenities at Paradisus Cancun?
Some of the more popular amenities offered include a swimup bar, an on-site restaurant, and a lounge.
Which room amenities are available at Paradisus Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Paradisus Cancun?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Paradisus Cancun?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Paradisus Cancun?
Conveniently located restaurants include Restaurante Careyes, Tora Cancún, and Crab House Cancun.
Are there opportunities to exercise at Paradisus Cancun?
Yes, guests have access to a fitness centre, an outdoor pool, and a sauna during their stay.
Does Paradisus Cancun have an airport shuttle?
Yes, Paradisus Cancun offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Paradisus Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Paradisus Cancun offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Paradisus Cancun?
The staff speaks multiple languages, including English and Spanish.