Hotel Riu Palace Peninsula
7,070 reviews
#59 of 249 Hotels in Cancun
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Blvd Kukulkan, Km 5.5 Lote 6-C Zona Hotelera, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
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Updated 18/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Riu Palace Peninsula
Updated 18/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#59 of 249 hotels in Cancun
Location
Cleanliness
Service
Value
Travellers' Choice
The 24-hour All Inclusive Hotel Riu Palace Peninsula (Adults Only area - Exclusive services for ADULTS ONLY DELUXE VILLAS guests) is open all year round and is situated right on the sandy beach of Caribbean Sea, next to the Hotel Riu Caribe. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. The location is ideal due to its proximity to Cancun Airport CUN (21 km) and Cancun (5 km) and invites you to explore the area. The hotel has 562 cozily furnished rooms with free Wi-Fi and offers many amenities. Relax in our spa, or get in shape at the gym. 5 outdoor pools, 1 baby pool, RiuLand Kind's Club. Day and evening entertainment. For lovers of gastronomy, we offer live cooking stationsa at our main restaurant, Japanese, Italian, Mexican, Krystal restaurants and Steakhouse, as well as 6 bars.
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Room & Suite (2,356)2,356
Full view
Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Diving
Babysitting
Parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Private pool
Fitness / spa changing rooms
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Laundry service
Ironing service
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Room features
Private beach
Housekeeping
Private balcony
Room service
Safe
Telephone
VIP room facilities
Flatscreen TV
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Modern
Languages Spoken
English, Spanish
Location
Full view
39Car recommended
Grade: 39 out of 100
1147Restaurantswithin 10 km
220Attractionswithin 10 km
Contact
Blvd Kukulkan, Km 5.5 Lote 6-C Zona Hotelera, Cancun 77500 Mexico
Name/address in local language
Getting there
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7,070Reviews1,556Q+A100Room tips
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Popular mentions
I had an absolute great time celebrating my 30th birthday here. I read read read and read some more the reviews before I decided to cancel my booking at another hotel and stay here. The food was god. I absolutely loved the lunch meat sandwiches haha. I stayed in the adults only villa. It was a bit cold and rainy the first few days so I used those days to relax in my room. It was clean and comfortable. My mini bar was always restocked in a timely manner. I had such a great time I'm planning to book again for the summer. The staff were delightful. The COVID measures were great and constantly being cleaned. Wonderful stay!
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Review collected in partnership with riu.com
Date of stay: February 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Beautiful resort in a beautiful location. Loved the amenities and the ocean view jacuzzi suite. Professional staff. Sanitization was up the par and in guidelines of the covid 19 prevention procedures.
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Review collected in partnership with riu.com
Date of stay: February 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
My son and I went to the Riu Palace Peninsula for a week long vacation. I was worried about the food at an all-inclusive resort, but was pleasantly surprised. The buffets were good, as well as the restaurants. My son is a rather large eater, and the staff was happy to bring him several entries. The room was clean and we had an outstanding view. The lobby was inviting and there were several areas for groups to gather, whether it was for a snack from the bakery or to hear live music (piano or saxaphone). The staff was amazing (Max was our favorite waiter) and they were always eager to help us in any way. Finally, I felt that the resort was taking sufficient precautions to ensure guests' safety during COVID. It was also nice to get a free, on-site COVID test at the resort before boarding our flight to go home. We will definitely come back to this resort and will recommend it to family and friends!…
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Date of stay: February 2021Trip type: Travelled with family
2 Helpful votes
Helpful
This was my 3rd time staying at a Riu property. I trust this company and go back largely due to the fact that they have a great staff. The nightly entertainment, pool staff, and waiters are all fantastic.I was greatly impressed with the cleanliness of the resort, not just COVID related. Everyday I would see someone cleaning something I never even thought would need cleaning. A few cons, the food was very subpar. The Japanese restaurant was terrible however the Italian restaurant was not bad. The buffet was s a safe place however you have to keep it very simple or else you'll have an upset stomach. Also majority of the drinks were gross. I think it was a mix between cheap liquor and terrible flavored syrup. Do yourself a favor, do not let the front desk place you on the 1st floor. We were put on the first floor right above the buffet. Every morning and night we were woken by moving chairs and plates rattling. The Riu Peninsula is so grand and large I really think they would benefit from a remodel. The entire place looks like it's stuck in the early 2000's.…
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Date of stay: February 2021
Rooms
Service
Sleep Quality
1 Helpful vote
Helpful
Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Peninsula
Responded 1 week ago
Dear Kalenalarae, Thank you for your loyalty and for sharing your review. We are glad to learn that you enjoyed the hotel´s cleanliness, our staff members´ dedicated service and the entertainment! On the other hand we regret to hear that the food and drink options did not meet your expectations, as we always try to satisfy the taste of our clients with our gastronomic variety. Please rest assured that we have shared your comments with corresponding department to reassure that standards are being met. It would be our pleasure to welcome you back. With our best wishes we remain, Hotel Riu Palace Peninsula Online Reputation Manager
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Was granted a early check in and very convenient (paid) late check out. Staff at reception is very well trained. Bar and restaurant staff are very welcoming and even remember names of guests and their preference in drinks. Rooms need a little maintenance here and there and cleaning good we a bit better, but nothing major. Hotel was 50% full (government rule) when I was there and this was just fine. Good beach and it was great to relax at the pool
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Date of stay: February 2021
Value
Rooms
Service
1 Helpful vote
Helpful
PRICE RANGE
US$192 - US$456 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
562
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Claim Your Listing Frequently Asked Questions about Hotel Riu Palace Peninsula
Which popular attractions are close to Hotel Riu Palace Peninsula?
Nearby attractions include Coco Bongo Cancun (2.8 km), HRoof (5.4 km), and Parque Maya Tours (7.5 km).
What are some of the property amenities at Hotel Riu Palace Peninsula?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
What food & drink options are available at Hotel Riu Palace Peninsula?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Riu Palace Peninsula?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Riu Palace Peninsula?
Conveniently located restaurants include The White Box, Restaurante Benazuza, and Restaurante Careyes.
Are there opportunities to exercise at Hotel Riu Palace Peninsula?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Hotel Riu Palace Peninsula offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Hotel Riu Palace Peninsula?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hotel Riu Palace Peninsula?
Many travellers enjoy visiting Zona Arqueologica El Rey (7.5 km) and Scorpion’s Temple (3.7 km).
Does Hotel Riu Palace Peninsula have any great views?
Yes, guests often enjoy the harbour view available here.
Is Hotel Riu Palace Peninsula accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.