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About

#53 of 272 hotels in Cancun
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Platinum level
Located on Cancun's tranquil south shore, ten minutes from the airport, this luxury all-inclusive resort offers more than 2,000 accommodations, each with whirlpool tubs, 24-hour room service, top-shelf drinks, free WIFI, CHI-branded amenities and complimentary calls to Continental US, Canada, and landlines in Mexico, Over-the-top amenities are included for everyone, families and couples alike, such the state-of-the-art Playroom for kids, a lounge designed just for Teens; an endless variety of gourmet dining options and bars, a FlowRider® Double Wave Simulator, not to mention world-class entertainment and nightlife. With the added indulgence of an AWE SPA® for hard-core pampering, and a Jack Nicklaus Signature Golf Course for enthusiasts and novices alike, Moon Palace Cancun has it all.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Babysitting
Parking
Wifi
Paid wifi
Hot bath
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Swimup bar
Poolside bar
Diving
Game room
Golf course
Mini golf
Tennis court
Water sport equipment rentals
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Children's playground
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Private beach
Additional bathroom
Housekeeping
Coffee / tea maker
Flatscreen TV
Bath / shower
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
Minibar
Refrigerator
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Family Resort
Languages Spoken
English, Spanish
Hotel links
Special Price:Fall Sale: Up to 40% Off
36864Reviews7895Q+A100Room tips
Traveller rating
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Bala Ko wrote a review 5 Oct
3 contributions
Clean resort. Restrooms are very clean. Activities avaible for kids and a playroom. Pools are clean and spacious. Food was great except at the buffet. Room service also avaible via an app which is very useful!! Also any room amenities can be requested through the app. Scheduled breakfast was a life saver for us. Octavio from guest services was extremely helpful In answering all of our questions. Overall: would return during low season. Best restaurants: Agra, the grill, gondola If you get a chance for a day pass at the grand, it’s a must try!
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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David M. Banaee wrote a review Sep 2022
Atlanta, Georgia19 contributions18 helpful votes
Hotel's Favourite
We have been going to Cancun / Moon Palace for vacation since 1995. and for the past 20 + years we have chosen the MOON PALACE SUNRISE. This resort is just perfect in all aspects and WILL NOT disappoint. MOON PALACE SUNRISE is an All Inclusive Resort and is part of a larger Resort Complex called Moon Palace Cancun, which also includes Moon Palace Nizuc, Moon Palace Grand, and the Moon Palace Golf/Spa Complex and its all located a very short ride (about 15 minutes) from the Cancun International Airport. The hotel accommodations (whether you choose presidential Suite or Regular Room) are very luxurious, stylish, roomy and comfortable. Every room has great views of either the beach, or the pools, or the inner garden areas. Every room also has a large jacuzzi, and a fully stocked fridge (water, soft drinks, and beer), and there is also an alcohol dispenser cabinet which usually has 3 types of alcoholic drinks. There are several restaurants at each resort (Japanese, Indian, Spanish, Italian & ..), the food is very tasty and there is always something for every taste. The management (like Ms. Ana Martha Mejia who is very kind and welcoming, and will treat you like a family).The nightly entertainment is just great, with a variety of nightly shows for all week. There is also daytime entertainment in the pool area. There is also a full scale Spa in every resort as well as a very luxurious Spa at the Golf course area. There is a shuttle service several times a day between all the resorts, so the guests can enjoy the facilities in other resorts, if they wish. I could go on and on about how great these resorts and the staff are, but I believe everyone should see and experience it all on their own. I WOULD LIKE TO THANK THE FOLLOWING INDIVIDUALS FOR MAKING OUR VACATION VERY COMFORTABLE AND ENJOYABLE. The young lady that was working at the Elite check-in desk on 09/09/2022 late afternoon. Gondola Restaurant: Food choices were great, with a very clean environment. Every one was great. The Manager; Ana Martha Mejia is very kind, welcoming, professional and runs a very orderly and friendly restaurant. The Hostesses; Alma, Yozune, and Enery. The Servers; Antonio Chi,  Edy Moreno, Eduardo Currillo, Irvin Ek. Bugambilias Restaurant: Food choices were great, with a very clean environment. Every one was great. The Hostesses; Ana Ortiz, Alma Ariet, Yozune Flores, Osmara, and Omar.  The Servers; Alfredo, Ruby, Juventino, Adrian, and Ingrid. The Lobby Bar: The atmosphere was very nice and comfortable. Choice of certain alcoholic drinks (Top Shelf) was limited. The Live Music had variety and tasteful. The Servers; Maria Cano, and Frida Galicia were very kind, welcoming and attentive. The Spa: The ladies who gave us massage, Gaby and Vigueras were very professional and kind. The Bellboy staff: Everyone was kind and welcoming, specially; Ricardo Sierra Antonio. The Maid Service (Room # 3117): Everyone of the ladies who attended to our room and kept it very clean and organized was very kind, professional, and attentive. THANK YOU! (Sorry that I did not ask for their names). THANK YOU, Everyone who made our stay very pleasant and comfortable, AS ALWAYS. THANK YOU.
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Date of stay: September 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Palace Resorts Management Palace Resorts Management, Propietario at Moon Palace Cancun
Responded 2 weeks ago
Dear David. Thank you for taking the time to share with our TripAdvisor community your recent experience at Moon Palace Sunrise. It is always a pleasure to know you had such a warm welcoming since the moment you arrived. Allow to greatly thank you for choosing us to spend your recent holidays, it fulfills me to know that we exceeded your expectations by offering great food and harmonious facilities. I appreciate your thoughtfulness in mentioning all our amazing staff who went above and beyond during your stay. I will be sure to share your kind compliments with them as I am sure they will be happy to know how much their work and effort is appreciated. Thank you for your lovely review, please know that we will be happy to welcome you on your next vacation to take you over the moon again. Best regards, Edgar Alan E-Concierge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Erin Loh wrote a review 5 Oct
1 contribution1 helpful vote
Beware of bed bugs, we booked 6nights and 2 fam members got bitten badly. We reported it after the 3rd day since we wanted to give the hotel the benefit of doubt. Their public relations employee Christian became defensive and stated "there is no such thing as bed bug in cancun". All we got was a run a round & in the end just settled on a change of room since we preferred to not ruin a big fam reunion. Google hid my review but I have seen a couple of reviews that got through, just search bed bugs in their reviews section.
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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James1963Hart wrote a review 5 Oct
Windsor and Maidenhead, United Kingdom5 contributions7 helpful votes
Having just returned from 14 nights in nizuc people who class this hotel a 5 star have obviously never been to a real 5 star resort. As soon as you walk in door they pounce on you trying to sell time share even after telling them not intrested the still rang my room every day still trying to sell it .you are a second class citizen if you don’t have vip or black band food in buffet poor restaurant are good but ones you need to have reservations in half time no reservations available even though they are half full this is due to some bands being able to book at anytime food from pool bars always cold drinks from pool bar rubbish and beach and sea awful
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Maria M wrote a review 5 Oct
Montreal, Canada1 contribution1 helpful vote
Fantastic service thank you Janvier/Carlos our butlers from moon Palace Cancun Excellent customer service means going beyond customer's basic needs. It involves much more than providing support in a timely and pleasant manner. More importantly, it means doing everything possible so your customers are not merely satisfied.
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Date of stay: October 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Palace Resorts Management Palace Resorts Management, Propietario at Moon Palace Cancun
Responded 2 days ago
Dear Mariam. Receive my warmest greetings from Moon Palace. I would like to thank you for taking the time to share your kind review with the TripAdvisor community. It is always a pleasure to know you had such a warm welcome from the moment you arrived. Allow me to greatly thank you for choosing us to spend your recent holidays, it fulfills me to know that we exceeded your expectations by offering amazing entertainment. I am also very proud to read our team provided you with the excellent service and attention you deserve. I will share your kind comments with Javier and Carlos. Thank you for your lovely review, please know that we will be happy to welcome you on your next vacation. Best regards, Edgar Alan E-Concierge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Devon T wrote a review 4 Oct
1 contribution
Just returned from the most amazing and relaxing 2 weeks holiday at Moon Palace Nizuc with my partner. From start to finish it was a dream. The app was so useful and never had an issue with it used it everyday for various things and was a great was of tracking your bill. Food was amazing and had plenty of options with the various different restaurants, we didn’t get chance to try all but the ones we did were lovely especially the Italian at sunrise. My partner especially enjoyed the breakfast and the omelettes. Pools and sun beds were nicely laid out and had areas for everyone. Pools were clean apart from mid day there seemed to be a area were dirt gathered at the main pool in the bottom right corner when facing the beach but the pool maintenance were always around checking and clearing the areas when they got like this so it wasn’t a problem at all and easily avoidable. Rooms were clean and spacious couldn’t fault the room it’s self at all. Bed and pillows were so soft and comfy, fridge and water was restocked daily, maids re stocked towels and made the bed and generally cleaned the room to a high standard everyday, TV had a good amount of channels on, hairdryer and even hair straighteners provided as well as iron and ironing board and safe which we only have a problem with once but this was resolved by maintenance within 15 minutes of notifying them. I’ve noticed some reviews saying they need updating but I don’t feel like this is needed at all, we stayed in room 7217 and I thought it was classy and luxurious. Only thing I would mention is that the water pressure in the showers could be improved and the balcony is rather small. But these are things are very minor. The staff were AMAZING, tip or not they were always happy to help, so friendly and kind. I’ve never experienced a hotel where every staff member you come across are friendly, always saying hello and always wanting to help it really made the trip for me. The staff are truly a credit to the hotel. Especially Alejendro at the pool, so attentive, kind and VERY hard working. I also enjoyed water spinning class with Isaac he is such a lovely person and clearly very passionate. The whole of the entertainment team were amazing at nizuc not to mention all amazing dancers! I loved Victors guacamole class, Victor is a credit to moon palace you can tell he loves his job especially when you see him with the ice cream cart dancing he was amazing. I loved my stay at Moon Palace Nizuc it was everything I expected and more and I will definitely be returning in the future!
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Palace Resorts Management Palace Resorts Management, Propietario at Moon Palace Cancun
Responded 2 days ago
Dear Devon. Receive my warmest greetings from Moon Palace Nizuc. I would like to thank you for taking the time to share your kind review with the TripAdvisor community. It is always a pleasure to know you had such a warm welcome from the moment you arrived. Allow me to greatly thank you for choosing us to spend your recent holidays. I am also very proud to read our team provided you with the excellent service and attention you deserve. It is a pleasure to know that you enjoyed our fantastic food and facilities. Thank you for your lovely review, please know that we will be happy to welcome you on your next vacation. Best regards, Edgar Alan E-Concierge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Maryam A wrote a review 3 Oct
Ottawa, Canada17 contributions11 helpful votes
My family and friends decided to visit this resort after reading so many good reviews about it. To our surprise, the resort was not providing too many outdoor activities for the kids. We couldn't find even one good resturant with decent food. Not very clean either, especially the hallways leading to rooms. The beach was completely useless and the water was dirty. It was a relatively expensive trip so my advice is to use it either for a better resort in Mexico, or even Cuba or Dominican.
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Elena C wrote a review 3 Oct
Austin, Texas7 contributions17 helpful votes
We always have great time in Palace resorts Wonderful service. Special thanks for exceptional service to staff in Nizuc: diamond concierge Rocio, bartender at lobby bar Guadalupe. We won't be disappoint.
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Date of stay: September 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Palace Resorts Management Palace Resorts Management, Propietario at Moon Palace Cancun
Responded 3 days ago
Dear Elena. Receive my warmest greetings from Moon Palace Nizuc. I would like to thank you for taking the time to share your kind review with the TripAdvisor community. It is always a pleasure to know you had such a warm welcome from the moment you arrived. Allow me to greatly thank you for choosing us to spend your recent holidays, it fulfills me to know that we exceeded your expectations by offering a great catamaran tour. I am also very proud to read our team provided you with the excellent service and attention you deserve. It is a pleasure to know that you enjoyed our fantastic food and facilities. Thank you for your lovely review, please know that we will be happy to welcome you on your next vacation. Best regards, Edgar Alan E-Concierge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Katrina wrote a review 3 Oct
Caribbean3 contributions3 helpful votes
We arrived in Cancun for our honeymoon (we did NOT book Moon Palace). As we got our bags and made it through customs there were lots of people from Moon Palace who told us we had to speak with them. A friendly woman acted as if she was going to help us find our taxi. She asked a lot of questions and told us that she wanted to offer us a day pass to Moon Palace as it was a Mexican hotel and they wanted to promote their economy. She offered us a free taxi to and from our hotel, all inclusive day pass and a couples massage. All she needed was a US$50 deposit that would be refunded on arrival at the resort. She explained that she wanted us to go and love the hotel so that the next time we would choose them and even if we didn't come back, by us taking pictures and posting on social media we would help get their hotel known. We agreed. She sent us a Whatsapp every day reminding us of the day pass and so we went. Before you are allowed to redeem any of the offers you are told to listen to a 1 and a half hour presentation/tour of the property. We were registered and then went off with a Gentleman who took us around and even took us for lunch in a mediocre buffet restaurant. From there you are taken to the Palace Suite building where it was one person after another (4 in total) trying to convince you to purchase a membership. They were extremely pushy, trying every trick to get you to purchase. The price started at around US$2,000 and even dropped as low as US$20 to secure a booking. I had read some horror stories online before going about people who had purchased and so that was never going to happen. But they still would not let us leave. Over 2 and a half hours later (other people i spoke with were there for more than 4 hours even with their children) we managed to get out. Because we had not agreed to the membership, no one took us back to the lobby or told us what to do next. We were treated terribly and as if we didn't matter immediately. We did eventually get everything we were promised but it took another hour or so. We left our hotel at 10am and didn't get through with the offers until 3.30pm. We did get the all inclusive pass and the massages and even the taxi home. They did refund the initial US$50 but there were many times we felt like giving up because it was so stressful. I would rather pay for the day pass and enjoy the entire day, I feel like we lost 1 day of our vacation and would NOT recommend to anyone.
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Date of stay: September 2022
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Richard Wood wrote a review 2 Oct
1 contribution
Ok so we are still here on holiday and having an amazing time. Need to give a real shout out to Alejandro who works in the Goof Club Trattoria, kindest gentle waiter ever… superb service ina superb restaurant in a superb resort!! That’s an accolade!
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Date of stay: October 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Palace Resorts Management Palace Resorts Management, Propietario at Moon Palace Cancun
Responded 4 days ago
Dear Richard. On behalf of Moon Palace Golf Club, we would like to thank you for sharing to us your TripAdvisor review. It is always much appreciated when our guests take the time to let us know about their experiences at our resort. At Moon Palace, our guest´s satisfaction is our utmost priority, and we strive to be the best in all aspects. It is always a pleasure to know you had such a warm welcome from the moment you arrived. Allow me to greatly thank you for choosing us to spend your recent holidays, it fulfills me to know that we exceeded your expectations. Rest assured, we will share your amazing comment with Alejandro who will be glad to know that he overloads your expectations and you really enjoyed dining at Trattoria. On behalf of all the team allow me to tell you we are grateful for your preference. Best regards, Edgar Alan E-Concierge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$395 - US$493 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
moon palace hotel, moon palace cancun mexico, cancun moon palace resort, moon palace golf & spa resort, moon palace mexico
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
2433
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Frequently Asked Questions about Moon Palace Cancun
Which popular attractions are close to Moon Palace Cancun?
Nearby attractions include The library (1.1 km).
What are some of the property amenities at Moon Palace Cancun?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Moon Palace Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Moon Palace Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Moon Palace Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Moon Palace Cancun?
Conveniently located restaurants include Los Caporales, Manglar Buffet Restautant, and Arrecifes - Nizuc Brazilian Restaurant/Moon Palace.
Are there opportunities to exercise at Moon Palace Cancun?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Moon Palace Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Moon Palace Cancun offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Moon Palace Cancun?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Moon Palace Cancun?
Many travellers enjoy visiting Zona Arqueologica El Rey (10.9 km) and Scorpion’s Temple (15.3 km).