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Carretera Cancun-Chetumal Km. 340, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (23105)
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Panoramas (198)
Videos (4)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 17/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Moon Palace Cancun
Updated 17/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#21 of 243 hotels in Cancun
Location
Cleanliness
Service
Value
GreenLeaders Platinum level
Located on Cancun's tranquil south shore, ten minutes from the airport, this luxury all-inclusive resort offers more than 2,000 accommodations, each with whirlpool tubs, 24-hour room service, top-shelf drinks, free WIFI, CHI-branded amenities and complimentary calls to Continental US, Canada, and landlines in Mexico, Over-the-top amenities are included for everyone, families and couples alike, such the state-of-the-art Playroom for kids, a lounge designed just for Teens; an endless variety of gourmet dining options and bars, a FlowRider® Double Wave Simulator, not to mention world-class entertainment and nightlife. With the added indulgence of an AWE SPA® for hard-core pampering, and a Jack Nicklaus Signature Golf Course for enthusiasts and novices alike, Moon Palace Cancun has it all.
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Room & Suite (3,036)3,036
Full view
Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Babysitting
Parking
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Special diet menus
Swimup bar
Poolside bar
Diving
Golf course
Mini golf
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Free airport transportation
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Shops
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Private beach
Additional bathroom
Housekeeping
Minibar
Refrigerator
Flatscreen TV
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Family Resort
Languages Spoken
English, Spanish
Hotel links
Special Offer:Package deal
35,673Reviews7,533Q+A100Room tips
Traveller rating
  • 25,998
  • 5,567
  • 2,107
  • 992
  • 1,011
Traveller safety
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Popular mentions
Kingben86 wrote a review 15 Jan
Droylsden, United Kingdom13 contributions11 helpful votes
Fantastic holiday . Definitely will be back next year with all the family to get married. Weather has been to hot for me to handle Top entertainment for the kids in sunrise make sure you tip Juan Carlos Aguilar he cant do enough for you. Carlos was always kind to my kids. Helped out every time we needed sunbeds. Excellent man . See you all in August 2021
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Date of stay: August 2020Trip type: Travelled with family
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Sadie wrote a review 15 Jan
1 contribution
Juan Carlos and Victor at the Caribeno pool were excellent!! I can not say enough great things about them. They took care of our whole family from the time we walked up until the time we left for the day. We have four kids, and they wanted to spend every single day at this pool because of these two. This is our second time at the Grand, and this right here is the reason we will continue to come back year after year. They made us feel like family. A huge huge thank you to them!!!
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Date of stay: January 2021Trip type: Travelled with family
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OnAir467246 wrote a review 12 Jan
8 contributions4 helpful votes
Very nice personality and enjoys playing his piano. He listens to all requests. He is an asset to the company. I had the opportunity to listen to him at the grand Moon Palace in the evening at the Caribbean restaurant fantastic player
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Date of stay: January 2021Trip type: Travelled as a couple
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Response from Palace Resorts, Propietario at Moon Palace Cancun
Responded 2 days ago
Dear OnAir467246, We appreciate you taking the time to share with us your feedback. We appreciate the recognition of the exceptional Bella Duka, he always creates unique and extraordinary experiences for our guests. We look forward to welcoming you back soon. Best Regards, Christian Rangel General Manager Moon Palace Sunrise
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Vince Escamilla wrote a review 12 Jan
Virginia Beach, Virginia4 contributions
Our entire family spent the evening listening to the pianist for hours after dinner. Truly special experience. One of the best parts of the entire visit. This guy should be on every night. Magnificent.
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Date of stay: January 2021Trip type: Travelled with friends
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Response from Palace Resorts, Propietario at Moon Palace Cancun
Responded 2 days ago
Dear fvte, Thank you for choosing Moon Palace Cancun. We are very happy to know that we were able to exceed your high expectations and that you had wonderful dining at our restaurant Gondola thanks to our amazing pianist, he will be delighted to learn you enjoyed his company. We look forward to welcoming you soon. Cordially, Christian Rangel General Manager Moon Palace Sunrise
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778worldtraveler wrote a review 12 Jan
Waterford, Wisconsin40 contributions12 helpful votes
We have been members for 22 years and love the property, staff, and amenities. But every time we make a reservation, including right now, we are given the longest runaround you can imagine. We have been on the phone with Palace Resorts for hours over three days and on hold for hours at a time. Three different agents can't find our records (after 22 years) and promise to call back soon, which doesn't happen. We ask for a room at Moon Palace Cancun and the guy says "Do you mean Hard Rock?" We paid our annual fee for membership, get a confirmation email from them that it's paid. Now they say their computer only updates every 72 hours and can't make a reservation until then. How can a large outfit like Palace stay in business with clowns running their customer service like that? We need a vacation after all this frustration!
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Date of stay: January 2021
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PRICE RANGE
US$299 - US$710 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
moon palace hotel, moon palace cancun mexico, cancun moon palace resort, moon palace golf & spa resort, moon palace mexico
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
2433
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Frequently Asked Questions about Moon Palace Cancun
Which popular attractions are close to Moon Palace Cancun?
Nearby attractions include Xoximilco Cancun by Xcaret (3.6 km), Wet'n Wild Cancun (4.4 km), and Ventura Park (4.4 km).
What are some of the property amenities at Moon Palace Cancun?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Moon Palace Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Moon Palace Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Moon Palace Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Moon Palace Cancun?
Conveniently located restaurants include Los Caporales, NAVIOS Fusion Mexican Food, and Manglar Buffet Restautant.
Are there opportunities to exercise at Moon Palace Cancun?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Moon Palace Cancun have an airport shuttle?
Yes, Moon Palace Cancun offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Moon Palace Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Moon Palace Cancun offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Moon Palace Cancun?
The staff speaks multiple languages, including English and Spanish.