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Moon Palace Cancun

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Hotel direct offer!Up to 35% off for Easter
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About

#27 of 43 all-inclusives in Cancun
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Platinum level
Located on Cancun's tranquil south shore, ten minutes from the airport, this luxury all-inclusive resort offers more than 2,000 accommodations, each with whirlpool tubs, 24-hour room service, top-shelf drinks, free WIFI, CHI-branded amenities and complimentary calls to Continental US, Canada, and landlines in Mexico, Over-the-top amenities are included for everyone, families and couples alike, such the state-of-the-art Playroom for kids, a lounge designed just for Teens; an endless variety of gourmet dining options and bars, a FlowRider® Double Wave Simulator, not to mention world-class entertainment and nightlife. With the added indulgence of an AWE SPA® for hard-core pampering, and a Jack Nicklaus Signature Golf Course for enthusiasts and novices alike, Moon Palace Cancun has it all.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Babysitting
Secured parking
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Swimup bar
Poolside bar
Diving
Game room
Golf course
Mini golf
Tennis court
Water sport equipment rentals
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Children's playground
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Private beach
Additional bathroom
Housekeeping
Coffee / tea maker
Flatscreen TV
Bath / shower
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
Minibar
Refrigerator
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Family Resort
Languages Spoken
English, Spanish
Hotel links
Special Rate:Up to 35% off for Easter
38760Reviews8055Q+A100Room tips
Traveller rating
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  • 5,855
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Melanie G wrote a review Yesterday
10 contributions3 helpful votes
Overall, we had a great experience at Moon Palace! Our 1st all inclusive experience and it did not disappoint!!! And our service tonight was spectacular!! Thanks to Armando and Mauricio of Momo for providing us prompt, friendly exceptional care. We enjoyed our meal at all the restaurants!
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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David M. Banaee wrote a review Sept 2022
Atlanta, Georgia22 contributions51 helpful votes
Hotel's Favourite
We have been going to Cancun / Moon Palace for vacation since 1995. and for the past 20 + years we have chosen the MOON PALACE SUNRISE. This resort is just perfect in all aspects and WILL NOT disappoint. MOON PALACE SUNRISE is an All Inclusive Resort and is part of a larger Resort Complex called Moon Palace Cancun, which also includes Moon Palace Nizuc, Moon Palace Grand, and the Moon Palace Golf/Spa Complex and its all located a very short ride (about 15 minutes) from the Cancun International Airport. The hotel accommodations (whether you choose presidential Suite or Regular Room) are very luxurious, stylish, roomy and comfortable. Every room has great views of either the beach, or the pools, or the inner garden areas. Every room also has a large jacuzzi, and a fully stocked fridge (water, soft drinks, and beer), and there is also an alcohol dispenser cabinet which usually has 3 types of alcoholic drinks. There are several restaurants at each resort (Japanese, Indian, Spanish, Italian & ..), the food is very tasty and there is always something for every taste. The management (like Ms. Ana Martha Mejia who is very kind and welcoming, and will treat you like a family).The nightly entertainment is just great, with a variety of nightly shows for all week. There is also daytime entertainment in the pool area. There is also a full scale Spa in every resort as well as a very luxurious Spa at the Golf course area. There is a shuttle service several times a day between all the resorts, so the guests can enjoy the facilities in other resorts, if they wish. I could go on and on about how great these resorts and the staff are, but I believe everyone should see and experience it all on their own. I WOULD LIKE TO THANK THE FOLLOWING INDIVIDUALS FOR MAKING OUR VACATION VERY COMFORTABLE AND ENJOYABLE. The young lady that was working at the Elite check-in desk on 09/09/2022 late afternoon. Gondola Restaurant: Food choices were great, with a very clean environment. Every one was great. The Manager; Ana Martha Mejia is very kind, welcoming, professional and runs a very orderly and friendly restaurant. The Hostesses; Alma, Yozune, and Enery. The Servers; Antonio Chi,  Edy Moreno, Eduardo Currillo, Irvin Ek. Bugambilias Restaurant: Food choices were great, with a very clean environment. Every one was great. The Hostesses; Ana Ortiz, Alma Ariet, Yozune Flores, Osmara, and Omar.  The Servers; Alfredo, Ruby, Juventino, Adrian, and Ingrid. The Lobby Bar: The atmosphere was very nice and comfortable. Choice of certain alcoholic drinks (Top Shelf) was limited. The Live Music had variety and tasteful. The Servers; Maria Cano, and Frida Galicia were very kind, welcoming and attentive. The Spa: The ladies who gave us massage, Gaby and Vigueras were very professional and kind. The Bellboy staff: Everyone was kind and welcoming, specially; Ricardo Sierra Antonio. The Maid Service (Room # 3117): Everyone of the ladies who attended to our room and kept it very clean and organized was very kind, professional, and attentive. THANK YOU! (Sorry that I did not ask for their names). THANK YOU, Everyone who made our stay very pleasant and comfortable, AS ALWAYS. THANK YOU.
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Date of stay: September 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
24 Helpful votes
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Response from Palace Resorts Management Palace Resorts Management, Propietario at Moon Palace Cancun
Responded 21 Sept 2022
Dear David. Thank you for taking the time to share with our TripAdvisor community your recent experience at Moon Palace Sunrise. It is always a pleasure to know you had such a warm welcoming since the moment you arrived. Allow to greatly thank you for choosing us to spend your recent holidays, it fulfills me to know that we exceeded your expectations by offering great food and harmonious facilities. I appreciate your thoughtfulness in mentioning all our amazing staff who went above and beyond during your stay. I will be sure to share your kind compliments with them as I am sure they will be happy to know how much their work and effort is appreciated. Thank you for your lovely review, please know that we will be happy to welcome you on your next vacation to take you over the moon again. Best regards, Edgar Alan E-Concierge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ambar10 wrote a review 23 Feb
Mexico2 contributions
The hotel is lovely, but don't order roomservice cuz you'll regret it. I called at 20:50 hrs and they said 45-50 min. Around 21:30 asked for them to add a pod of coffee which was quick, but still no food. At 22:25 hrs called back to ask if they were bringing it and they said it was coming. It was 22:50hrs no one had come so I called once more and they said that the order wasn't made and now they could only offer me junk food for dinner.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Anthony S wrote a review 22 Feb
1 contribution
Moon Palace is a very comfortable all inclusive resort. We were there for a weekend of concerts. Our room was clean, comfortable and functional. Armando Mesa, our server at The Momo restaurant was spectacular, taking care of her food allergies!! Well done!
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Shawna-Lee Depass, Owner at Moon Palace Cancun
Responded 2 days ago
Dear Anthony S , Thank you for choosing Moon Palace Jamaica as your resort destination. we are pleased that you took the time to share your review about the best server in the world with TripAdvisor, Armando. Thank you for this excellent review. We are glad to hear Armando captivated you with his professional and spectacular service. We will commend him for his great work. It was a pleasure having you and we hope to welcome you back. Kindest Regards Shawna-Lee Depass E-Concierge Moon Palace Cancun
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Richard Driscoll wrote a review 22 Feb
Azle, Texas2 contributions2 helpful votes
We at first scheduled our stay at the Nizuc. We were completely unable to schedule our reservations for spa etc ahead of time as is promised in our Diamond contract. When we arrived nothing was done and the Diamond Concierge was completely overwhelmed and of little use. I don't blame him. The management is responsible for changes to the Diamond Concierge's compensation and appear to have turned them into nothing more than sales lead shills. That said, we generally enjoyed our overall stay although we wasted a day and a half fixing things that should have been completed beforehand. After a contract upgrade (yes, we are optimists and still like Palace Resorts generally, LeBlanc mostly) we did get upgraded and moved to the Sunrise Golf Villas. There, our butlers Israel and Anthony did a spectacular job taking care of us. It was the highlight of our stay. Thanks to them both for helping us recover from our initial disappointment.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Shawna-Lee Depass, Owner at Moon Palace Cancun
Responded 2 days ago
Dear Richard Driscoll , Thank you for your loyalty! We are delighted that you choose to vacation with us here at Moon Palace Cancun. We are sorry to hear your vacation was off to a rocky start. We are glad we were able to quickly fix this. We are more pleased to hear that Anthony was exceptional with his service and contributed in making your stay magnificent. We appreciate your loyalty to The Palace Company and appreciate yo taking the time to tell us about your stay. It was a pleasure having you and we look forward to welcome you back. Best Regards Shawna-Lee Depass E-Concierge Moon Palace Cancun
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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JessCalgary wrote a review 21 Feb
Calgary, Canada5 contributions4 helpful votes
We stayed at the Moon Palace in January 2020, 2022, 2023, and 2024. Overall our stays have been great, but a few people have really made our stays extra special, and go above and beyond to take care of us. For the past two years, Alfonso (server at convention center at check in) has been extremely hard working and attentive, making sure we have everything we need while waiting for our room to be ready. This year, we had the pleasure of meeting Alejandro, who we saw every day at 4pm at Pepes; he went above and beyond to make our time there enjoyable and provide amazing service. We have known Sergio ( server at the beach and evening parties) for 4 years, and each year we see him, it's like reuniting with family. He goes above and beyond every year to remember our group and provides us with exceptional service. We have gotten to know him well over the past 4 years and every year we return, we hope to run into him and catch up. All three of these servers truly go above and beyond to make the Moon Palace welcoming and provide excellent service.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Shawna-Lee Depass, Owner at Moon Palace Cancun
Responded 2 days ago
Dear JessCalgary , It is good to have had you back home! Thank you for taking the time to share your valuable review highlighting the wonderful service these outstanding staff provided. We are delighted to hear they went above and beyond and made your stay exceptional as usual. We will commend them for their great work. It was our pleasure having you back and to hear about you fulfilling stay. Until next year, keep safe! Best Regards, Shawna-Lee Depass E-Concierge Moon Palace Cancun
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Matt B wrote a review 20 Feb
Lewisberry, Pennsylvania, United States39 contributions11 helpful votes
My wife and I just tried leaving to board our prepaid shuttle bus to the airport, and the front desk claimed we owed $25 for a no l-show fee at a restaurant which we ate at, at our scheduled reservation time! They asked if we had proof lol, and we Do!! We have pictures with timestamps!!! The front desk told us we had to speak to "public relations", a hike from the front desk. It seemed obvious their scam was on. The public relations agent spent a while on the phone and then said they have no record of us at the restaurant lol. We showed her the pictures and timestamps. She didn't care. This should make it obvious that Moon Palace in Cancun targets guests. We wound up missing our shuttle and had to pay for a cab! We also had to pay the $25 or the Moon Palace wouldn't let us leave. I recorded the conversation with the public relations person when this started to smell like a scam. AMERICANS SHOULD AVOID MOON PALACE IN CANCUN!
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Allison K wrote a review 19 Feb
3 contributions
Visiting for a concert weekend, amazing stay! The staff was exceptional, food was great as well as our overall service . Jorge Baas was our server at the pool and he was absolutely wonderful to our group. He remembered us each day and was super friendly. He and Rafael Rodriguez kept us comfortable during a quick rain storm and helped us learn a lot about the community and staff. Wonderful trip meeting a bunch of new, wonderful people.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: A lot of space to spread out in the many pool areas. Great for families, groups, or couples
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Shawna-Lee Depass, Owner at Moon Palace Cancun
Responded 4 days ago
Hello Allison K , Amazing ! We appreciate you choosing Moon Palace Cancun as your resort destination. We are please that you took the time to share your experience with the TripAdvisor community. We are elated to hear how the wonderful staff contributed to your fantastic experience. We will commend them for the excellent service. It was a pleasure hosting you vacation and we look forward to welcome you back. Kindest Regards Shawna-Lee Depass E-Concierge Moon Palace Cancun
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Scott H wrote a review 19 Feb
North Bergen, New Jersey4 contributions7 helpful votes
We have travelled to Moon Palace numerous times and have never been disappointed. The resort is clean, safe, and has more activities than one can do in a week trip. Restaurants are excellent. We used the room service for breakfast almost everyday.
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Review collected in partnership with this hotel
Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Shawna-Lee Depass, Owner at Moon Palace Cancun
Responded 4 days ago
Dear Scott H, We would like to thank you for always choosing Moon Palace. We are delighted to have you back and to hear we did not disappoint. Its good to hear this kind of reviews from our returning guests as it keeps us smiling ear to ear. Thank you for sharing your feedback and also recommending our resort. It was a pleasure hiving you back and we look forward to your next visit. Kindest Regards Shawna-Lee Depass E-Concierge Moon Palace Cancun
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Stephanie L wrote a review 19 Feb
Indiana47 contributions12 helpful votes
Josue was the absolute best! He worked at the Sunrise beachside restaurant and was the absolute best. The service is outstanding. We came for Dave and Tim and enjoyed every moment there. Thank you for always taking care of all the fans that come down there.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Shawna-Lee Depass, Owner at Moon Palace Cancun
Responded 4 days ago
Hello Stephanie L , Thank you for taking the time to share your review with the TripAdvisor community. We are please to receive your feedback and to hear about your fulfilling stay. We are also happy to hear , Josue, was exceptional and made your stay memorable. It was a pleasure having you here and we do hope to welcome you back! Kindest Regards Shawna-Lee Depass E-Concierge Moon Palace Cancun
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
HK$3,490 - HK$5,140 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
moon palace hotel, moon palace cancun mexico, cancun moon palace resort, moon palace golf & spa resort, moon palace mexico
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
2036
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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MOON PALACE CANCUN - Updated 2024 Prices & All-inclusive Resort Reviews (Mexico)

Frequently Asked Questions about Moon Palace Cancun
What are some of the property amenities at Moon Palace Cancun?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Moon Palace Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Moon Palace Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Moon Palace Cancun?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Moon Palace Cancun?
Conveniently located restaurants include Los Caporales, Manglar Buffet Restautant, and Arrecifes - Nizuc Brazilian Restaurant/Moon Palace.
Are there opportunities to exercise at Moon Palace Cancun?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Moon Palace Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Moon Palace Cancun offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Moon Palace Cancun?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Moon Palace Cancun?
Many travellers enjoy visiting Zona Arqueologica El Rey (10.8 km) and Scorpion’s Temple (15.2 km).
Does Moon Palace Cancun have any great views?
Yes, guests often enjoy the ocean view available here.