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JW Marriott Cancun Resort & Spa

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Blvd. Kukulcan, Km 14.5 Lote 40-A, Zona Hotelera, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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JW Marriott
US$260
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Traveller (851)
360
Panoramas (1)
Pool & Beach (215)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 30/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott Cancun Resort & Spa
Updated 30/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#47 of 260 hotels in Cancun
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Gold level
Discover the new and rejuvenated JW Marriott Cancun Resort & Spa which includes an extensive transformation to all 447 lavish ocean-facing guestrooms and suites. The hotel’s multi-million dollar restoration will provide the highest degree of luxury service, embracing its ideal beachfront location and introducing modern elements complemented by local Mayan flair. The hotel is furnished with pieces that incorporate traditional Mayan designs, including authentic Mexican textiles and reclaimed wood accents adorned with meticulously carved drawings, paying homage to the cross-stitched embroidery typically found in garments worn by the ancient Yucatan people. Additional renovation highlights include modern, oversized bathrooms with freestanding soaking tubs, luxurious rainfall showers, dual sinks, and granite vanity tops featuring chrome detailing that deliver an elevated look and feel.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Diving
Babysitting
Valet parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Indoor pool
Outdoor pool
Heated pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Kids' meals
Snack bar
Swimup bar
Poolside bar
Game room
Aerobics
Entertainment staff
Fishing
Children Activities (Kid / Family Friendly)
Kids pool
Highchairs available
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Body wrap
Couples massage
Facial treatments
Full body massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Chapel / shrine
Concierge
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Additional bathroom
Housekeeping
Minibar
Cable / satellite TV
Sofa bed
Bath / shower
Interconnected rooms available
Private balcony
Room service
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Clothes rack
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Family Resort
Languages Spoken
English, Spanish
Hotel links
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Location

Full view
76Somewhat walkable
Grade: 76 out of 100
32Restaurantswithin 0.5 km
3Attractionswithin 0.5 km
534Reviews85Q+A92Room tips
Traveller rating
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  • 22
Time of year
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Popular mentions
drennand wrote a review 18 Jun
West Malling, United Kingdom38 contributions87 helpful votes
This JW has very professional front line service staff and an impressive pool area. Sadly my experience was severely let down by the complete disregard for Bonvoy loyalty membership. As a Titanium Bonvoy member I was allocated a room directly next to the construction area (heavy construction noise from 9am to 6pm). Charged for any breakfast items beyond basic continental options and refused the majority of Titanium level benefits (including lounge access) from day one to check out. The experience was made all the worse by refusal of a hard earned Suite Night Award when there was clearly room inventory available prior to check in. Priority is given to property revenue over loyalty here. If you’re looking for recognition of hard earned loyalty from the last 12 months, book another Marriott property. Astonishing that a JW flagship property can get away with avoiding all Bonvoy obligations.
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Date of stay: May 2021Trip type: Travelled solo
2 Helpful votes
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Response from Melissa Basto, General Manager at JW Marriott Cancun Resort & Spa
Responded yesterday
Dear Guest, We appreciate the time that you took to write this review from your latest stay at JW Marriott Cancun. I would like to extend a sincere apology for the inconvenience experienced during your stay. Your feedback is extremely valuable for us to improve our service. We will be highlighting your feedback with the corresponding areas, for improvement. Once again thank you for your time, and hopefully when your travels bring you back to Cancun you would give us a chance to not only meet but exceed your expectations Sincerely, Daniela Hernandez Quality Manager
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Jennifer A wrote a review 17 Jun
Phoenix, Arizona10 contributions
+1
Our visit at the JW Marriott Cancun Resort and Spa was absolute perfection! Every inch of the resort was spotless, the staff was incredibly friendly and helpful, the amenities were unparalleled, the food (and drink😀) was phenomenal - I just cannot say enough other than I cannot wait to take my entire family there soon! Gracias gracias gracias to the entire staff!!!
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Date of stay: June 2021Trip type: Travelled with friends
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Response from MarriottCancun, Public Relations Manager at JW Marriott Cancun Resort & Spa
Responded 5 days ago
Dear JenniferA554, Thank you very much for your valuable comments. We appreciate you having placed your trust in JW Marriott Cancun Resort & Spa to celebrate such a special occasion as your daughter's graduation. We are very excited to read your comments; it is always heartwarming to know that we have accomplished our commitment of making you feel at home. We are truly appreciative all of your compliments. Furthermore, it was a pleasure to host you. All my very best, Melissa Basto Marketing & PR Manager
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CA Traveller wrote a review 15 Jun
San Jose, California29 contributions10 helpful votes
WE stayed for New Years Eve, Ano. We came from a disappointing stay in Playa de Carmen. Stepping in we felt at home. The front desk was amazing. Concierge was very helpful. Property is beautiful, clean and relaxing. Felt very safe during COVID. We have planned a return trip for this summer.
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Date of stay: January 2021
Rooms
Service
Sleep Quality
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Response from MarriottCancun, Public Relations Manager at JW Marriott Cancun Resort & Spa
Responded 6 days ago
Dear ChrisErikaJohnson, What a kind review to read. It warms my hear that we were able to share the warm caribbean spirt with you. I am happy to hear that you enjoyed our lush property, expansive views and convenient location. We send you warm regards from JW Marriott Cancun Resort & Spa. Melissa Basto Marketing & PR Manager
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marymae wrote a review 11 Jun
San Antonio, Texas21 contributions29 helpful votes
Another fabulous visit to the JW. There is a reason I keep coming back, and a consistently high level of service is at the top of the list. All staff members are kind and go out of their way to make your stay comfortable. Hector at Gustinos, Manuel, Ricardo and Sergio at the pool bars - all of them fabulous! We were there mid week, and it was glorious! Walked right into the gym no problem and no wait. Found a place under a Cabana at the adult pool and it was so peaceful! We were not there over the weekend, so did not get to enjoy the DJ music at the adult pool, but the quiet vibe was just what we needed. We loved our drinks and the fabulous entertainment at the Lobby Bar, singing along to some of the tunes! We ate at Gustinos, and as usual it was stellar. Awesome service by Hector, and amazing ambience with a quiet saxophone player in the foyer. Gorgeous! I loved their new bar carved out inside Gustinos, and wish I knew about that earlier, as we would have been there for sure for drinks on an earlier night. A trip to the Spa and soothing hot tub closed out a great trip. Our room was beautifully updated with a beautiful view of the water and pools. Yes, there is still a few more rooms they are working on in the renovation (adult pool side, corner of floors 10-14) but they are almost finished! And the noise was minimal - heard faintly and only at times if you were at the adult pool. We were there in June, and that month is famous for seaweed in Cancun. But the JW did a great job of cleaning each morning, and a walk down Hotel Zone reveals JW does the BEST job in cleaning and raking as compared to all other hotels. The water was a beautiful clear blue, and the sun shining on the waves made the whole JW views spectacular.
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Date of stay: June 2021Trip type: Travelled as a couple
1 Helpful vote
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Response from Melissa Basto, General Manager at JW Marriott Cancun Resort & Spa
Responded 1 week ago
Dear marymae, We would like to thank you for taking the time to write your review about your recent stay at JW Marriott Cancun Resort & Spa, it sounds like you had a wonderful time. Please know that your feedback is greatly appreciated it really means a lot to us when a guest takes the time to mention so many names in such a detailed review, I'll make sure to pass along your comments about the outstanding service you received at Gustino and The Lobby Bar from Héctor, Manuel, Ricardo and Sergio! And that you could delight yourself with our spacious room. Once again thank you for your comments, we do hope we have another opportunity to welcome you again in the future. Warmest regards, Melissa Basto Marketing & PR Manager
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NYCLit wrote a review 10 Jun
New York City, New York17 contributions23 helpful votes
+1
I've stayed in this property for 10 years believing that it would get better someday. I now know that it wouldn't. Impossible to relax because of the construction noise and the obnoxious DJ music all over the resort. The food at Gustino was disgusting. The front desk staff was rude and very unknowledgeable. They attempt to upsell the suites to white, heterosexual couples at check-in -- so if you don't fit that description, you are stuck in a small room right beside the construction. I couldn't even get an upgrade even though I am Titanium elite member AND willing to pay for it AND had been staying there since March 2011. All because I am a gay, person of color. Speaking of bigotry, one day, all the white guests immediately got out of the pool when a Black family started swimming. See pic. It was nauseating to see it in 2021! That's the type of guests this hotel invites. On my first week there, a gym staff member harassed me while I was running on a treadmill 500 feet away from two other maskless white guests in the gym and demanded that I wear a mask. But he left the other two maskless while guests alone. It isn't coincidental that he picked on the person of color in the room. I told the hotel about this harassment and they brushed it off as if it was something they promote there. The ocean was packed with smelly seaweed and the hotel isn't doing anything to clean it up. See pic. It was disgusting. I couldn't even get the shower to run because the knob keeps on breaking and I had to keep on reattaching it. See pic. Guests don't wear masks in the hotel lobby and elevators but nobody does anything to make them comply with COVID-19 rules. The concierge staff (e.g., Angel) likes to help only white guests and pretended not to see my brown skin when I am waiting to be helped RIGHT IN FRONT OF HIM. The elevators take forever -- and when they open, they are packed with people not wearing masks. So wait another 15 minutes for the next one. And if you decide to still stay there, make sure you get vaccinated for hepatitis A -- and please take this warning seriously. This hotel doesn't deserve its kind staff, including Miguel Chan and Gilberto Hernandez. They are too good for this place. And so are you.
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Date of stay: June 2021
Value
Cleanliness
Service
1 Helpful vote
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Response from Melissa Basto, General Manager at JW Marriott Cancun Resort & Spa
Responded 1 week ago
Dear Guest, Thank you for taking the time to write a review regarding your stay. We sincerely apologize for not meeting your expectations, I have shared your feedback with our management team to ensure we better your experienced during your next stay. I hope we can regain your trust when your travels bring you back to Cancun. Sincerely, Daniela Hernandez Quality Manager
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PRICE RANGE
US$167 - US$397 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott cancun hotel cancun, jw marriott cancun resort, cancun marriott
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
448
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Frequently Asked Questions about JW Marriott Cancun Resort & Spa
Which popular attractions are close to JW Marriott Cancun Resort & Spa?
Nearby attractions include Club 91 (0.1 km), Playa Ballenas (0.3 km), and Extreme Games Cancun (0.4 km).
What are some of the property amenities at JW Marriott Cancun Resort & Spa?
Some of the more popular amenities offered include an indoor pool, a swimup bar, and free wifi.
Which room amenities are available at JW Marriott Cancun Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at JW Marriott Cancun Resort & Spa?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at JW Marriott Cancun Resort & Spa?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to JW Marriott Cancun Resort & Spa?
Conveniently located restaurants include Funky Geisha Cancun, Porfirio's Cancún, and RosaNegra Cancun.
Are there opportunities to exercise at JW Marriott Cancun Resort & Spa?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at JW Marriott Cancun Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Cancun Resort & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JW Marriott Cancun Resort & Spa?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to JW Marriott Cancun Resort & Spa?
Many travellers enjoy visiting Zona Arqueologica El Rey (1.8 km) and Scorpion’s Temple (2.7 km).