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Planet Hollywood Adult Scene Cancun

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Carretera a Punta Sam, SM006 Mza 002 Lote 07-08 Zona Costera Zona Continental, Cancun 77400 Mexico
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Traveller (54)
Dining (25)
Pool & Beach (15)

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#113 of 250 hotels in Cancun
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Full view
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Air conditioning
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16Reviews29Q+A0Room tips
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Natalie G wrote a review Yesterday
2 contributions
We were well taken care of from the moment we arrived by Mario! He was always available to answer any questions we had. Mario is a fabulous example of excellent customer service! We spent a lot of our time at the pool. The entertainment activities were FUN! Our servers were attentive and professional - DiDi was so friendly and took good care of our needs! We will return to Planet Hollywood again next year!
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Date of stay: March 2021
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Travelwifetx416 wrote a review 3 Mar
Fort Worth, Texas126 contributions49 helpful votes
+1
My friend and I stayed 3 nights on the adult side of the property and I will say this resort has fabulous staff members. We checked in to the Star Class area and Eddar greeted us. He was super helpful as my friend was really concerned about getting our appointments for our covid test completed asap. Eddar called over to the main area of the family side to see if they were busy and informed the receptionist we'd be coming over to schedule our tests while we waited for our room to be ready. I really appreciated that since he noticed the concern of my friend. We rented a cabana 2 of the 3 days we were there and Daniel was our server. Daniel is the man! He never skipped a beat with providing us with whatever we requested. He was so great we purposely grabbed another cabana the next day solely based on his service. Mildredt also helped him when he was too busy and when we tried to tip her she refused it since we were Daniel's cabana. Talk about honesty! So we gave Daniel the money to provide to Mildredt as she was super sweet. At the Grazos and the Catch (both adult only restaurants) Carlos was our waiter. Carlos tended to our every desire. I made a funny comment about how the seafood soup would be awesome if it was spicy, Carlos went and grabbed several different sauces ranging from mild to burn your mouth hot for me to add to my soup. I was floored because I had no idea he was paying attention to me. My only criticism of the property is it's not a true Adult Only property. It is more like a family property with an adult section included. So if you're not looking to see any children, this isn't the resort for you. However the adult only pool is kid free and that was fine with me. I plan to go back with a group in April. There are several bars and I think my group will really enjoy it.
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Date of stay: February 2021Trip type: Travelled with friends
2 Helpful votes
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Alejandro R wrote a review 1 Mar
8 contributions8 helpful votes
It was the first time I traveled with my friends and my girlfriend, the hotel in general was amazing; great service, great food, rooms were better that we thought. At the time we arrived we got the room right away, also the weather was perfect. We were a bit worried about the sanitation, however it was much better and careful than I thought. Entertainment was amazing, activities were really fun and had the best time with Kevin, I personally believe that he made our trip even more special. I really hope I can come back soon.
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Date of stay: February 2021Trip type: Travelled with friends
1 Helpful vote
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Response from General Manager, General Manager at Planet Hollywood Adult Scene Cancun
Responded 2 days ago
Dear Alejandro Thank you for share your experience at the resort and for remark the sanitization protocols implemented at the resort. Also I appreciate the kind feedback received. We will be glad to receive you soon for your sequel vacation at Planet Hollywood Adult Scene Cancun. Star Regards Jonathan Iriarte General Manager
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Ambassador532682 wrote a review Feb 2021
Matteson, Illinois9 contributions
The service is awesome! Mildret on the adult scene star class pool is AMAZING! She was pleasant and extremely accommodating for 2 days! BUT the water comes out of the faucets in the sinks, showers, and toilets YELLOW. It looks very much like urine and we were told “but it’s not dirty”. I live in Chicago and came to vacation in Cancun not Flint Michigan. The resort has only been open for 28 days and the yellow water makes the grout look as if they’ve been open for years. We are currently waiting in Sunset Strip on our last night here for 2 HOURS to receive our food. There is hardly anyone in the restaurant. We had to ask 3 separate ppl for our food. They aren’t even open to full capacity. I will not be back. We are a group of 10 avid travelers and this is by far the worst experience. Thank GOD for Mildret otherwise I would’ve given them a zero
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Date of stay: February 2021Trip type: Travelled with friends
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Response from General Manager, General Manager at Planet Hollywood Adult Scene Cancun
Responded 2 days ago
Dear Ambassador532682 Thank you for your recent experience and feedback regarding the resort. We appreciate the feedback received and actions will be talken at the resort. Also thank you for the kind comments to the mentioned staff. Star Regards Jonathan Iriarte General Manager
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Terrill R wrote a review Feb 2021
4 contributions1 helpful vote
Didi was my bartender he was amazing. He remembered what I drank and kept my glass full without me asking. He was the life of the party. He was very attentive and made the stay very enjoyable. I will request him in the future!!
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Date of stay: February 2021Trip type: Travelled with family
1 Helpful vote
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Response from General Manager, General Manager at Planet Hollywood Adult Scene Cancun
Responded 1 week ago
Dear Terri Thank you for sharing on TripAdvisor your positive feedback about your stay. I appreciate for highlighting how incredible was the attention and servicde of our cre is and for saying that everyone is incredibly kind and happy to help you. And we will be more thank glad to receive in the future for a new Vacation Like a Star experience. Star Regards Jonathan Iriarte General Manager
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PRICE RANGE
US$331 - US$1,249 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
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Frequently Asked Questions about Planet Hollywood Adult Scene Cancun
Which popular attractions are close to Planet Hollywood Adult Scene Cancun?
Nearby attractions include Cuncrawl (5.7 km), Parroquia de Cristo Resucitado (6.6 km), and Pirate Show Cancun Jolly Roger (7.0 km).
What are some restaurants close to Planet Hollywood Adult Scene Cancun?
Conveniently located restaurants include The White Box, El Oasis Mariscos, and Restaurante Käajal.
Are there any historical sites close to Planet Hollywood Adult Scene Cancun?
Many travellers enjoy visiting Zona Arqueologica El Rey (14.8 km), Scorpion’s Temple (11.4 km), and Hacienda Mundaca (8.2 km).