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Traveller (205)
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Room & Suite (34)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
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Updated 27/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Canopy by Hilton Cancun La Isla
More questions?
Updated 27/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#5 of 249 hotels in Cancun
Location
Cleanliness
Service
Value
Nestled within the newest retail complex in Cancun, Canopy Cancun La Isla is strategically located, with accessibility from the busy Kukulcan Boulevard and La Isla Paraiso. A new, urban hotel beside the lagoon in Cancun’s Hotel Zone, guests will enjoy being steps from some of the area’s best shopping, restaurants and white sand beaches. When you’re ready to travel again and experience the beauty of the Caribbean, we’ll be ready to welcome you with Hilton CleanStay™ , our safety and cleaning standards you can trust.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycles available
Kids stay free
Children's television networks
Secured parking
Wifi
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Heated pool
Fitness / spa changing rooms
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Happy hour
Special diet menus
Poolside bar
Rooftop bar
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Sun terrace
Sun umbrellas
First aid kit
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Bath / shower
Room service
Safe
Seating area
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand films
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Languages Spoken
English, French, Spanish
Location
Full view
93Great for walkers
Grade: 93 out of 100
44Restaurantswithin 0.5 km
14Attractionswithin 0.5 km
Contact
Boulevard Kukulcan Km 12.5, Zona Hotelera, Cancun 77500 Mexico
Name/address in local language
Getting there
See all nearby hotels
118Reviews22Q+A5Room tips
Reviews
Traveller rating
- 107
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- 4
- 1
- 1
Time of year
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Popular mentions
Attention Budget Minded Travelers!! Looking for a cheap, clean, and modern hotel with friendly staff, great hospitality, and a price that fits your wallet? Then the Canopy Hilton Cancun La Isla is your place. But, remember, don't book direct with the hotel at $220 per night. I would call that foolish and you got ripped off. It is not the Marriott or the Ritz Carlton. They say, "You get what you pay for and $75 to $100 per night is this properties top dollar to collect from a Tourist. Anything paid more, is flat out dumb and you have low standards for the money. I call it how I see it and I have stayed at a lot of places here in Cancun. Would I stay here again at $75 per night? Hell yes!! Would I pay $220 per night? Hell no!! Look at a third party website and compare this Hotel to booking direct!! That is the one negative about this property. Oh, wait, here is another.... Fire the restaurant that currently leasing their space and is catering to your Guests. The food is terrible and the absolute worst pizza in my entire life!! Can you say, "Cardboard with cheese and pepperoni? This can be upgraded and the company that is leasing this service from Hilton should be sent down the road kicking rocks!! I would have given you 5 stars if it was not for the room service. Everything else, for $75 per night, was fantastic. The Highlight about the property is the great service the Hotel Employees provides to their Guests. In saying all that, would I stay here again? Improve the room service and that would be an immediate yes. But, for $75 per night in Cancun, who can complain. Only those that arrive late, are hungry, and seeking some decent food before calling it a night!! The Hilton brand should be ashamed of this and immediately speak to the Owner/Group that leases the Hilton name!! This is not the Hilton Standard and this property could be more profitable with all the little things they can be making money on from the Guests who are already there. I was there 5 days and only ordered room service once. This is not the name of the game owners, who lease the Hilton name!! Improve this immediately or you get what you deserve in less profits than you could be making when you have the Guests already in your house!! Letting them walk to the fantastic La Isla Mall to eat is just plain dumb when you could be making more by them eating at your restaurant and ordering room service. Outside of these things mentioned a very nice hotel for the money!! Take this review for what it is worth!! This is why you read a review right? Well, listen!! Just don't eat on property until they send down the road the owner who leases the restaurant space!! Enough said!!…
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Date of stay: February 2021
Value
Service
Sleep Quality
Helpful
Hotel's Favourite
We stayed in a panoramic view junior suite and the Nichupte Bay master suite at the beginning and end of our Cancun trip. The hotels decor and furniture are amazing. The lobby opens up three stories high. The entire hotel is very modern and chic. The rooms are amazing. The Nichupte Bay master suite has a kitchen, a large living room with a large dining or conf. room table and a master suite separated by two doors. You can also add the room next to it to make it a two bedroom suite. The roof is very unique and has a bar, gym, sun bathing spots, a pool and a jacuzzi. The pool is not heated and was cold while we were there. The service at the bar on the first day was bad, but upon our return was much better. We could not use the jacuzzi because there were too many Instagram addicts hogging it. All looking at their phones and taking pictures the entire time. I prefer to live life, not constantly document it for vanity and fake validation, but to each their own. I would highly recommend this hotel especially since its so close to the airport.…
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Date of stay: January 2021
Value
Location
Service
1 Helpful vote
Helpful
Response from Canopy Cancun Welcome Desk, Guest Services / Front Office at Canopy by Hilton Cancun La Isla
Responded 2 weeks ago
Dear ataraxis, Thank you very much for your review and for choosing Canopy By Hilton Cancun La Isla. We're so glad to know that our hotel surpassed your expectations, it is a pleasure to welcome guests to our brand new hotel and host them with our signature "Positively yours" culture. It's great that you enjoyed our rooftop and beautiful Panoramic suite. We look forward to welcoming you again soon, it would be a pleasure to host you! Positively Yours, Canopy by Hilton Cancun La Isla
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Very modern hotel, constructed to suit the quests. Very comfortable bed and pillows. Very close to shopping centre and other amenities. Clean swimming pool and relaxation area at the roof top bar. In the bathroom was complete lack of hangers for wet towel or swimwear. No rubbish bin in the toilet area which is important for woman. Breakfas very expensive with limited choices, the food which supposed to be served hot was always almost cold. I was told several times during my stay that the coffee is not included in breakfast price which was not right. Breakfast improved after the visit from HQ. For the first time at the hotel this class i had to ask for shower gel and toilet paper. Restaurant staff needs the training about people skill.
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Date of stay: February 2021Trip type: Travelled as a couple
Helpful
The room was stylish and modernly designed! Extremely clean. The rooftop bar with the infinity pool was a blast to hang out at. The DJ was on point and I couldn't get enough of the cucumber margaritas! The Staff was very welcoming and helpful. Dalila the travel agent in the lobby helped me and my fiancé coordinate a cenote snorkling trip in tulum with ease!
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Date of stay: February 2021
Location
Cleanliness
Service
Helpful
Went for NYE with girlfriend and it was amazing! Clean, perfect location, pool, great breakfast & bar. You name it! They took care of us and I did not want to leave the next day. I would definitely encourage staying here. Not to mention, you’re right next to an amazing mall which we we’re able to buy some clothes for the NYE parties. 10/10!
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Date of stay: January 2021Trip type: Travelled on business
1 Helpful vote
Helpful
Response from Canopy Cancun Welcome Desk, Guest Services / Front Office at Canopy by Hilton Cancun La Isla
Responded 6 days ago
Dear MaximoQuinones, Thank you very much for your review and for choosing Canopy By Hilton Cancun La Isla. We're so glad to know that you had an excellent time at our NYE event, providing an excellent service and surprising experiences is what we strive for. We look forward to welcoming you again on your next vacation to beautiful Cancun! Positively Yours, Canopy by Hilton Cancun La Isla
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PRICE RANGE
US$105 - US$269 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
174
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Claim Your Listing Frequently Asked Questions about Canopy by Hilton Cancun La Isla
Which popular attractions are close to Canopy by Hilton Cancun La Isla?
Nearby attractions include La Isla Shopping Village (0.2 km), Interactive Aquarium (0.4 km), and Cancun Wax Museum (0.2 km).
What are some of the property amenities at Canopy by Hilton Cancun La Isla?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Canopy by Hilton Cancun La Isla?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Canopy by Hilton Cancun La Isla?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Canopy by Hilton Cancun La Isla?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Canopy by Hilton Cancun La Isla?
Conveniently located restaurants include Restaurante Umami, Restaurante Chianti, and Cambalache Steak House Cancun.
Are there opportunities to exercise at Canopy by Hilton Cancun La Isla?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at Canopy by Hilton Cancun La Isla?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Canopy by Hilton Cancun La Isla?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Canopy by Hilton Cancun La Isla offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Canopy by Hilton Cancun La Isla?
The staff speaks multiple languages, including English, Spanish, and French.