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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 23/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Occidental Costa Cancún
Updated 23/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#71 of 271 hotels in Cancun
Location
Cleanliness
Service
Value
Occidental Costa Cancun is an excellent choice for travellers visiting Cancun, offering a family-friendly environment alongside many helpful amenities designed to enhance your stay.
While staying at Barcelo Costa Cancun Reviews, visitors can check out Parroquia de Cristo Resucitado (0.2 mi) and Malecon Tajamar (1.7 mi), some of Cancun's top attractions.
Rooms at Barcelo Cancun offer a flat screen TV, a minibar, and air conditioning providing exceptional comfort and convenience, and guests can go online with paid wifi.
A concierge and room service are some of the conveniences offered at this all-inclusive resort. A pool and breakfast will also help to make your stay even more special. If you are driving to Gran Costa Real, parking is available.
During your visit, be sure to check out one of Cancun's popular crab restaurants such as Lorenzillo's, La Habichuela Downtown, and Peter's Restaurante, all a short distance from Barcelo Costa Cancun Mexico.
Should time allow, Torre Escenica is a popular attraction that is within walking distance.
Enjoy your stay in Cancun!
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Property amenities
Parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Children Activities (Kid / Family Friendly)
Kids club
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Head massage
Massage
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Family
Languages Spoken
English, Spanish
Location
Full view
74Somewhat walkable
Grade: 74 out of 100
12Restaurantswithin 0.5 km
11Attractionswithin 0.5 km
Contact
Boulevard Kukulcan Km. 4,5, Cancun 77500 Mexico
Name/address in local language
Getting there
Car HireSee all Cancun car hire
10426Reviews630Q+A100Room tips
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Most Recent
The overall experience was horrible, I wish I could get a refund. The checking in process took 2 hours … and that was for a wristband then another hour to check in. Then small bugs were all around our headboards. The only thing I enjoyed was the bar. The food was horrible at every restaurant except Mexican
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Management Assistant, Propietario at Occidental Costa Cancún
Responded 5 days ago
Dear mfantroy92, Thank you for making us your chosen venue to enjoy your vacations and for sharing this review of your recent stay with us. We always look for ways to improve and your comments are crucial to our future success. We have taken note of your comments about the front desk staff and we are sorry you did not feel well attended, we are quite disappointed to hear that you felt we underperformed in this area, and we would like to clarify that the check-in time is at 3 pm, fortunately, our guest can enjoy the all-inclusive while your room is ready. We read with concern your opinion regarding the room we accommodate you as all rooms reserved for new arrivals are per standard double-checked by our head of housekeeping to ensure that everything is functional and spotless for our guests. We are happy to know that you liked the drinks variety and the Mexican restaurant's culinary options. We regret that we fell short of your expectation on this occasion, and we hope to have the opportunity to welcome you again in the future. Sincerely,
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Hotel's Favourite
I absolutely recommend this resort!! I traveled with my wife and 2 adult children and we had an amazing trip. On day one we arrived early and were given a place to change and full use of all facilities and restaurants and we were able to get into our rooms early. Although day 2 brought a hurricane, the staff did everything in their power to ensure that even though we were stuck inside, we had a great time. We awoke on day 3 to find a resort that showed no signs of a hurricane just one day earlier. While there were no negatives about this resort and everyone we came in contact with was friendly and pleasant and I wish I could mention them all by name, special thanks go out to Alex and Alex from the entertainment crew although they were all excellent and Augustin and Eddie in the Mexican restaurant who went out of their way to make us feel like their number one customer.…
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Date of stay: August 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
Helpful
Response from General Management Assistant, Propietario at Occidental Costa Cancún
Responded 27 Aug 2021
Dear napo1030, First and foremost we would like to thank you for choosing our Occidental Costa Cancún hotel for your visit to Canún and for recommending us to the travel community of Tripadvisor, this is undoubtedly the best reward for us all. It is always our goal to achieve maximum guest satisfaction and we are delighted to hear that your holiday with us was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Moreover, we thank you for your kind words towards our staff, we are glad to hear that they all contributed to your wellbeing whilst staying with us, from the housekeeping team, doing their utmost to guarantee spotless accommodations and installations at all times, our entertainment team with their enthusiasm and energy, inviting our guests to take part into the live sports and leisure activities throughout the day with their kindness and professionalism taking care of our guests and ensuring that they have a nice time and bring back home good memories of their holidays. We will congratulate the entire team on your behalf, especially Alex, Alex, Augustin, and Eddi for their contribution to your wellness and despite the hurricane, they could make your stay pleasant. Thank you for choosing us to spend your vacations and we look forward to welcoming you again in the near future. Sincerely,
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I have to say that the occidental resort wouldn’t be my first choice to return when booking a vacation. The price is definitely what you get. Checkin itself is at least minimum 30 -45 minutes per party. The front desk definitely needs a better system when it comes to checking in guests and assisting other guests because multitasking doesn’t seem to be their strong suit. The food at the restaurants are decent, but definitely not the best. The waiters seemed to be sarcastic for the most part, which if you had the wrong guest it might not be the best outcome. The drink girls were probably the best thing about the entire resort, they were attentive and very helpful. During your first day if you want to go to a restaurant, you won’t be able to because you need to reserve a restaurant at 7:30am and checkin in is at 3pm. So that immediately doesn’t make sense, but you can go to the buffet. The snack bar is 24/7, but the food is pretty stale or just bland. I enjoyed the pool and the girls they had for games and activities. The beach front they have is quite small, so you might as well go to the pool. Sad to say I probably wouldn’t book here again.…
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Date of stay: August 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Management Assistant, Propietario at Occidental Costa Cancún
Responded 5 days ago
Dear I9994SSmichaelv, Thank you very much for choosing us to enjoy your vacation in Cancun and for the time you spent sharing your personal impressions of your stay with us. We are always open to your comments, as this allows us to continually improve the experience we create for future guests. We have taken note of your comments about the check-in process, as the front desk staff strives to offer the best service possible, we will verify the options to improve on this area. We do our utmost to ensure that our guests can enjoy an enriching dining experience in an unrivaled setting and with excellent service, that we read with concern your opinion of the waiter's service as they been praised for their service many times, nevertheless we will verify your opinion with the involved department. We appreciate your opinion of the pool waitress and we will congratulate them for their attentive service. Regarding the a la carte restaurant’s reservation process, we would like to mention that, as we strive to offer all our guests the opportunity to enjoy all dining options the buffet does not need a reservation and it offers a different menu each night, however, your opinion of the reservation and snack corner will be considered for revision. We are happy to know that you fully enjoyed our entertainment program, as the team strives to offer a good variety of activities during the day and live shows at night. It is also glad to know that even if you did not like the beach area, you enjoyed the pool. We regret not fully meeting your expectations on this occasion, and we hope to have the opportunity to serve you again in the not-distant future.
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First off, the lines for checking in we’re ridiculous!! I had to stand in line twice, once for wrist bands then once for checking in. Then when we arrived we were told we could not eat because you have to make reservations for dinner at 7am… Well how could we do that if check in is at 3. So we had no food to eat that day. The room was clean for the most part, despite the little bugs that were by the bed. The food was nasty.. Mexican is the only restaurant that has fairly decent food but it’s so hard to book because everyone knows that all the other food is nasty! This was my first time in Mexico and I honestly wish I had stayed at a different hotel!
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Date of stay: August 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from General Management Assistant, Propietario at Occidental Costa Cancún
Responded 1 week ago
Dear markeshaf2022, We appreciate the time you spent reviewing your recent experience in our hotel and for choosing us to spend your vacations. We strongly believe that there is always a way for improvement and your comments will assist us in our continuous efforts aimed at meeting our guests' expectations. We regret that our check-in process was not of your liking, and we would like to mention that fortunately upon arrival our guests can enjoy the all-inclusive service while your room is ready at 3:00 pm. We have taken note of your opinion regarding the a la carte restaurant’s reservation process, and we regret your disappointment, as we strive to offer all our guests the opportunity to enjoy all dining options the buffet does not need a reservation and it offers a different menu each night. We read with concern your opinion regarding the room we accommodate you as all rooms reserved for new arrivals are per standard double-checked by our head of housekeeping to ensure that everything is functional and spotless for our guests. We regret not fully meeting your expectations with our gastronomy offer at the buffet, our talented chefs strive to offer a good variety of international and local dishes, and your opinion will help our team to continue working striving to increase the options. Once again, thank you for your opinion, we hope to have the pleasure of serving you in the future. Sincerely,
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The beach is very small. A lot of seaweed. You MUST wear beach shoes if you want to walk into the sea. Some of the rooms are really worn down. Only one restaruant is good - MEXICAN. Italian and Seafood is not that great. Drinks are so-so. Some drinks are not taste good. And if you order a drink, make sure its in the glass. Drinks in plastic cup doesn't taste very well. TO make a reservation for the restaurant every day, you must do it at 7:30 AM, so you have to get up at least at 7 AM.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Management Assistant, Propietario at Occidental Costa Cancún
Responded 1 week ago
Dear vadim0770, Thank you for making us your chosen venue to enjoy your vacations and for sharing this review of your recent stay with us. We always look for ways to improve and your comments are crucial to our future success. We regret to know that we could not meet your expectations with some services. We read with surprise your opinion of beach condition as our staff strives to keep it clean and in good condition for our guest´s comfort, we also would like to mention that the seaweed situation is all around Quintana Roo, and from our part, we do our best to keep the beach clean. We regret not fully meeting your expectations with our gastronomy offer at the buffet and in the other restaurants, as our talented chefs strive to offer a good variety of international and local dishes, fortunately, the Mexican restaurant could conquer your palate and your opinion will help our team to continue working to surprise you with culinary offers on your next visit. We have taken note of your opinion regarding the a la carte restaurant’s reservation process, and we regret your disappointment, as we strive to offer all our guests the opportunity to enjoy all dining options the buffet does not need a reservation and it offers a different menu each night. We appreciate the time you took to share your opinion, and we hope to serve you again in the future. Sincerely,
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+1
Pros Pool area Bars (very efficient service, lengthy menu, although the drinks are a bit watery. At least takes more to get drunk 🥴) Room has a good size Room cleaning service. Very reliable and efficient Cons Beach too small and surrounded by boats and bad fuel smell. Port area. Not a pleasant place to be. The shared photos don't depict that. Very disappointing when you are in a beach paradise. Be aware of that If beach is an important aspect of your stay. Check in process completely inneficient. Takes 30 min per guest and then you see the lines forming all the time. My room was not ready when I checked in and they wanted me to wait again in a huge line only to take the keys. It is not what I call customer orientation (or efficiency at all) They have 4 restaurants but only one doesn't require reservation for dinner (only from 7:30 AM to 9:30 each day. Not possible on the day you arrive or when you do some early morning trip ). Then you see several tables free and the buffet with a huge line. Again inneficient processes which leads to customer dissatisfaction. A virtual queue service instead would work much better Animation crew could be better. They had a special talent to stop the activities when they were getting fun. Not even ambient music was on all the time There is no AC in the lobby. It gets very hot there Renovation work in the surrounding started before 6 AM. Really noisy. Wi-Fi is terrible. It varies from 9 Mb to unusable throughout the day. Cannot be relied upon. They have smart TV in the room, what is great, but useless because of the Wi-Fi quality…
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Date of stay: July 2022Trip type: Travelled with family
Room Tip: Pick a hotel in another area if beach access is key for you
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Management Assistant, Propietario at Occidental Costa Cancún
Responded 1 week ago
Dear leandrom4, Thank you for choosing us to spend your holidays with, although we sincerely regret reading that your stay at our hotel fell short of your expectations, we are grateful for the time you took of your day to share this feedback on your overall holiday experience with us as we certainly believe that there is always a way for improvement and your opinion is appreciated. We are happy to know that the pool area was of your liking and the drinks variety too. It is glad to know that you always found your room clean and comfortable all the time. We are sorry to read that our beach location did not meet your expectations, although it offers the opportunity to board the ferry a short distance to visit Isla Mujeres, which has one of the best beaches in the Mexican Caribbean, having the opportunity to enrich your visit to the destination. We would like to clarify that early check-in is available upon arrival so our guests can enjoy the all-inclusive service while your room is ready at 3:00 pm, however, we have taken note of your dissatisfaction with the process and it will be shared for revision. We have taken note of your opinion regarding the a la carte restaurant’s reservation process, and we regret your disappointment, as we strive to offer all our guests the opportunity to enjoy all dining options the buffet does not need a reservation and it offers a different menu each night. We regret that you did not fully enjoy the entertainment program, as the staff works tirelessly every day to entertain our guests through a variety of activities and live shows at night. We appreciate your opinion, rest assured that all your suggestions will be passed for improvement. Thank you for your visit and we hope to serve you again in the future. Sincerely,
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We have been to Mexico countless times, I've never experienced an all inclusive hotel like this one. We were only there for one night due to us flying out the next day and us spending a week in PDC first. We brought our teenager daughter, niece and nephew. We wanted to show them how cool all inclusives are since we have been to many in the past. This one we had to wait in line for almost an hour as they only had 3 people checking everyone in (understand everywhere is short staffed, not that wasn't too bad) once we checked in we asked about food as we were all starving. The lady said you can do the buffett, and I said we'll your website states 4 restaurants and she said no those require reservations and you had to be here at 7am to make those?! I asked how was that possible when we couldn't check in til 3 and it wasn't noted anywhere on the website that. She said it wasn't her problem. She said we have a snack bar upstairs and buffet. We were frustrated cause we've never had that issue at any of the all inclusives we have gone too. We got to the room and one bed was super lumpy. My niece just slept on the floor she said it was so bad. The towels had stains on them. We went to the beffett and the food was cold. Tried the snack bar and it was EMPTY! We ended up just going out to eat. It was disappointing and sad that that was the first experience the kids had, but we just know we won't go back to that one. I've never written a bad review before, but this place should have clearer restaurant information and the staff could be was nicer and helpful. …
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Management Assistant, Propietario at Occidental Costa Cancún
Responded 1 week ago
Dear travell0ver432, We appreciate the time you spent reviewing your recent experience in our hotel and for choosing us to spend your vacations. We strongly believe that there is always a way for improvement and your comments will assist us in our continuous efforts aimed at meeting our guests' expectations. Our staff's service and kindness are one of our main strengths and we are quite disappointed to hear that you felt we underperformed in this area at our the reception desk; nevertheless, we will not fail to share your comments with our head of department for information and further revision. We have taken note of your opinion regarding the a la carte restaurant’s reservation process, and we regret your disappointment, as we strive to offer all our guests the opportunity to enjoy all dining options the buffet does not need a reservation and it offers a different menu each night. All rooms reserved for new arrivals are per standard double-checked by our head of housekeeping to ensure that everything is functional and for our guests, clearly, we were not performing to our usual standard on this occasion. Thank you once again for making us your choice hotel on this occasion, we hope to serve you again and to have the opportunity to exceed your expectations in the not too distant future. Sincerely,
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I loved how friendly the staff were. Everyone was super nice and kind and went the extra mile to make sure that you were satisfied. The pool area was kept super clean and they served you drinks while you were in the pool which was super cool. I wish the buffet had more vegetarian options to choose from. A lot of the buffet consists of meat.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Management Assistant, Propietario at Occidental Costa Cancún
Responded 1 week ago
Dear hlopezg35, Thank you for sharing this review after your recent stay at Occidental Costa Cancún. We are thrilled that we could meet your holiday expectations through our services and facilities. It is glad to read your very kind words about our staff, we agree that all of them play a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and the warmest. We are happy to know that you had pleasant moments at the pool and you were pampered by the waiters in that area. We have taken note of your suggestion to increase the vegetarian options and it will be shared with the chefs for revision. Thank you for your opinion and we look forward to welcoming you again in the near future. Sincerely,
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The hotel was great! This trip was booked a bit last minute and it turned out better than expected. The hotel was clean, the staff was friendly. The sea view was amazing and my favorite spot during the stay!
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Management Assistant, Propietario at Occidental Costa Cancún
Responded 1 week ago
Dear bphillip95, Thank you for sharing your feedback on your recent holiday experience with us, our main goal is to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process, therefore, we highly value your time sharing your opinion. We are happy to know that you fully enjoyed your stay through our services and facilities. Once again thank you for taking the time to share your experience with us, and we look forward to welcoming you again in the future. Sincerely,
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Arrived at 3:45, didn't get checked in until 6pm due to long line and only 1 receptionist working. Tried to give us a room other than what was advertised (had to walk far to 3 different rooms first that were substandard before getting the room we paid for). Drinks were watered down, and the same activities daily. Worst part was having to wake up at 7am daily to make in person reservations for dinner daily, so couldn't get any rest each morning. Horribly managed, however, the staff was friendly. Only plus side was that the hotel is very clean. Other than that, don't waste your money here.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Management Assistant, Propietario at Occidental Costa Cancún
Responded 1 week ago
Dear radioactive2007, We appreciate the time you spent reviewing your recent experience in our hotel and for choosing us to spend your vacations. We are always open to receiving guests´ comments as this allows us to continually improve the experience we create for our future guests. We regret your disappointment with the category room assigned, however, we would like to mention that on our website we have available the description of the rooms, and we assigned them according to the category reserved, fortunately, in the end, the staff could offer you a room that meets your expectations. Regarding the a la carte restaurant’s reservation process, we would like to mention that, as we strive to offer all our guests the opportunity to enjoy all dining options the buffet does not need a reservation and it offers a different menu each night. We agree that our dedicated staff plays a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service, for that we appreciate your remarks on staff kindness, we are also happy to know that you always find your room and facilities clean all the time. Once again, thank you for your opinion, we hope to have the pleasure of serving you in the future. Sincerely,
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PRICE RANGE
US$178 - US$269 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
barcelo costa cancun hotel cancun, barcelo cancun, gran costa real, costa real cancun, barcelo costa cancun mexico
FORMERLY KNOWN AS
Barcelo Costa Cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
358
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Claim Your Listing Frequently Asked Questions about Occidental Costa Cancún
Which popular attractions are close to Occidental Costa Cancún?
Nearby attractions include Parroquia de Cristo Resucitado (0.3 km), Pirate Show Cancun Jolly Roger (0.1 km), and Torre Escenica (0.2 km).
What are some of the property amenities at Occidental Costa Cancún?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
Which room amenities are available at Occidental Costa Cancún?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Occidental Costa Cancún?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Occidental Costa Cancún?
Conveniently located restaurants include The White Box, Cocoa Grill & Seafood Restaurante, and Sirenas Raw Bar.
Are there opportunities to exercise at Occidental Costa Cancún?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Occidental Costa Cancún?
Yes, dry cleaning and laundry service are offered to guests.
Does Occidental Costa Cancún offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Occidental Costa Cancún?
The staff speaks multiple languages, including English and Spanish.