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Hotel Krystal Grand Cancun

Blvd Kukulcan Km 8.5 Zona Hotelera, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
20 people are viewing this hotel
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Free cancellation until 29/04/21
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Free cancellation until 29/04/21
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Free cancellation until 28/04/21
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (5282)
Pool & Beach (1084)
Room & Suite (931)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 19/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Krystal Grand Cancún
Updated 19/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#65 of 253 hotels in Cancun
Situated on a stretch of white-sand beachfront offering breathtaking views of the unbelievably blue Caribbean, Krystal Grand Cancun Resort & Spa invites friends, families, and couples to a vibrant getaway. Krystal Grand Cancun is located near bustling Cancun and a mere 25 minutes from Cancun International Airport. Guests are treated to Unlimited-Fun® where every meal or snack at six dining options and each delicious cocktail poured at five bars and lounges is included without any required reservations. Adults-only and kid-friendly pool options cater to the needs of any and all travelers while endless activities provide perfect entertainment. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Our 360-degree quality, safety, and hygiene system take into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety, and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Breakfast available
Breakfast buffet
Kid-friendly buffet
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Table tennis
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Head massage
24-hour security
Baggage storage
Currency exchange
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Interconnected rooms available
Private balcony
Room service
VIP room facilities
Flatscreen TV
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Family rooms
Good to know
Great View
Languages Spoken
English, Spanish
5,650Reviews515Q+A100Room tips
Traveller rating
  • 2,496
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  • 382
Time of year
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Selected filters
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  • English
Popular mentions
Patrick wrote a review Yesterday
1 contribution
I stayed here April 2021. I usually don't write bad reviews unless it's genuinely warranted and I hope this is seen by the hotel in order to make improvements. I didn't like paying a $7 fee for room service each time we needed something (not to mention wanting a tip on top of that) and I had the all-inclusive package. It felt like every time I stepped into the lobby there was someone trying to sell me more things. I hated the hotel membership pitch (especially Javier the manager and Paco) which was a time share pitch for $55,000 then $25,000 to get the $55,000 package and then $3,000 - each of these they wanted you to finance at 17%. They were aggressive and just disrespectful of our time. 3½ hours when they said it would be 90 minutes which includes them sitting with you at your table for breakfast. Just avoid it. The way they get you if by saying they'll discount the spa package BUT there's cheaper massages in the beach so just keep an eye out for them. This is an average hotel 3 stars. The food wasn't good at any of the restaurants and not all restaurants (6 in total) were opened. Had to wake up very early to ensure we were able to make a reservations. Again, the food was not good, my girlfriend got sick twice. Nothing was authentic at all from the food to the alcohol. Drinks were ordered and they probably didn't know how to make it and it was just off, the same was the case with food, ordered one thing and they came with something else. Honestly, I can't explain why all this happened. I'm a simple but very experienced traveler and easy to please and the majority of the staff are good but paying for an all inclusive package and it turning into them upselling you each time you step out your room, to bad food, bad drinks and staff constantly stopping you asking for your time isn't the way I wanted to spend this vacation. Therefore, I'll never go back and wouldn't recommend it either. Krystal Grand Cancun and Altitude, their new hotel just aren't worth it.
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Date of stay: April 2021Trip type: Travelled as a couple
Cathy R wrote a review 17 Apr
1 contribution
GEOVANY is awesome, thank you for your services... he was attentive and very helpful during our stay. We will come back def. Never have we received service poolside like he gave us in any other country. Thx bro.
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Date of stay: April 2021Trip type: Travelled as a couple
Emmanuel Q wrote a review 13 Apr
1 contribution
I usually don’t write reviews and I was very impressed with 2 people . Moises a server at the restaurant Las velas and Raquel at the kids club. It wasn’t the best experience at this hotel to begin with , however when I was at the pool I met Moises he recommended the restaurant that has the best Buffalo shrimps in the area (10/10). Raquel and Gimela were very nice and friendly making me a bracelet, knowing that these people treat you and care for you is the reason why I’m always coming back to this hotel.
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Date of stay: April 2021Trip type: Travelled as a couple
Valerie R wrote a review 13 Apr
San Angelo, Texas2 contributions1 helpful vote
We arrived Saturday and had a semi okay experience with staff/hotel. We did notice not a lot of guest tipped which is sad for the hard work that goes into providing customer service and that may result in the lack of motivation. However, tonight Tuesday we had the pleasure of having Pedro as our waiter for El Moterro and he was absolutely delightful. Even though it seemed like they were short staffed he was attentive to us and was up and down trying to serve the other tables as well.
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Date of stay: April 2021Trip type: Travelled as a couple
Response from Social Media KGPC, Sales at Hotel Krystal Grand Cancún
Responded 3 days ago
Dear V6308TVvalerier, Thank you for taking the time to share your feedback with us, we have made sure to share your comments with our team to work in our opportunity areas. We have also shared your kind words with Pedro. We hope to have the opportunity of welcoming you back on your next visit to our destination. Sincerely, Ana Hernández Social Media
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Armando S wrote a review 11 Apr
1 contribution
I never right reviews, but Moises deserves every one of these words and more. He went out of his way to make sure that we felt special on our 10 year anniversary! We were lucky to have him for both of the times that we ate at the restaurants at Krystal Grand Cancun. Moises es un mecero excepcional. Grand Krystal Cancun debe tener mas trabajadores como el!
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Date of stay: April 2021Trip type: Travelled as a couple
US$156 - US$414 (Based on Average Rates for a Standard Room)
hyatt regency cancun hotel cancun, hyatt cancun
Reflect Krystal Grand Cancun
MexicoYucatan PeninsulaQuintana RooCancun
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Frequently Asked Questions about Hotel Krystal Grand Cancún
Which popular attractions are close to Hotel Krystal Grand Cancún?
Nearby attractions include Coco Bongo Cancun (0.5 km), After Dark Events and Entertainment (0.4 km), and The City Discotheque (0.4 km).
What are some of the property amenities at Hotel Krystal Grand Cancún?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
What food & drink options are available at Hotel Krystal Grand Cancún?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Krystal Grand Cancún?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Krystal Grand Cancún?
Conveniently located restaurants include Calypso´s Mexican Restaurant, La Joya, and Hacienda el Mortero.
Are there opportunities to exercise at Hotel Krystal Grand Cancún?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Are any cleaning services offered at Hotel Krystal Grand Cancún?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Krystal Grand Cancún offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Hotel Krystal Grand Cancún?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hotel Krystal Grand Cancún?
Many travellers enjoy visiting Zona Arqueologica El Rey (7.6 km) and Scorpion’s Temple (3.2 km).
Does Hotel Krystal Grand Cancún have any great views?
Yes, guests often enjoy the harbour view available here.