Royalton CHIC Suites Cancun
2,012 reviews
#74 of 247 Hotels in Cancun
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Blvd. Kukulcan Km 9.7, Punta Cancun, Zona Hotelera Lot 13 C, Mz 51, Cancun 77504 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Full view
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Pool & Beach (617)
Room & Suite (299)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Individually wrapped toiletries
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#74 of 247 hotels in Cancun
Location
Cleanliness
Service
Value
Royalton CHIC Suites Cancun Resort & Spa offers exceptional service, stylish architecture, incredible food, and premium cocktails for a luxurious adults-only escape. Spend your days lounging on the stunning private white-sand beach next to breathtaking clear blue waters, and your nights celebrating under the stars at the exclusive Level 18 – Rooftop Cabana Lounge.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Aerobics
Babysitting
Wifi
Hot bath
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast buffet
Swimup bar
Poolside bar
Rooftop bar
Entertainment staff
Evening entertainment
Karaoke
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Rooftop terrace
24-hour security
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Iron
Laptop safe
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
Spanish
Location
Full view
76Somewhat walkable
Grade: 76 out of 100
16Restaurantswithin 0.5 km
8Attractionswithin 0.5 km
Contact
Blvd. Kukulcan Km 9.7, Punta Cancun, Zona Hotelera Lot 13 C, Mz 51, Cancun 77504 Mexico
Name/address in local language
Getting there
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2,012Reviews791Q+A100Room tips
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Popular mentions
Omg, it’s the best resort to I meet in my life really, thanks Juan Carlos and Alfredo x everything and the Dj in the roof top it’s the best in Cancun , the food and the service in all the places in the resort is 5 stars .
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Date of stay: February 2021Trip type: Travelled with friends
Helpful
Great service, great food and waiters and waitresses are ready at your service and will treat you with great respect! Especially Paola is the best from the vibe team, she recommended us to great activities! I would go back to this hotel and enjoy it all over again!
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Date of stay: February 2021Trip type: Travelled with friends
Helpful
We had the most amazing time here! The service was in point. Axel was our butler and didn't disappoint. He is one of the main reasons we will return. We hadn't traveled to Cancun before and we hit a winner on this hotel. It is in the perfect spot on the beach. Sandy beach and fun waves to play in. The food was abundant but made to appease the masses. On the beach we met the best crew! Eduardo, Carlos, German, Daniel, Lilian, Victor and many more!!!! Pools are great and the parties are so much fun! Thank you so much, we can't wait to get back!
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Date of stay: February 2021Trip type: Travelled as a couple
2 Helpful votes
Helpful
To be fair I did not pick this hotel. My hotel was not open and they moved me here. On the surface it is an attractive and date I say “Chic” hotel. It does deliver on its name. The food quality is really superb. Overall the place looks feels and acts like a nice cruise ship with slightly better will quality of food. Hey you are in Cancuns hotel zone so expect loud music from 11:00 am till 5 pm and again from 10:00 to 1:00 am. But it’s not offensive. The party vibe is not like a spring break blow out so moderate. My main concerns ans reason for lower rating 1) Covid. They test at the restaurants ans staff wear masks but they make no I mean zero effort to encourage masking on the common areas. Worse during the shows ans dancing in the evening they have medics walking around taking photos and zero effort to tell people to use their brains. Same on elevators. We did visits to two other hotels and both were more proactive. 2) $$. Bring it.if you splurge on diamond you get better alcohol. The base alcohol was watered down - not being a drinker I didn’t mind but if you drink you will. Worse - at dinner they have one free wine - sometimes 2. A bottle of Riesling that retails for $9 will be $65 and it’s the cheapest. What kind of all inclusive does that. Finally the non diamond really are shorted. We found an umbrella then played follow the shadow all day. One couple spent 4 hours (yes the entire 4 hours) trying to get an Umbrella. Meanwhile they had 3 people in diamond. Not good Shows: all well done. Even the rock and roll was decent and dna after super. Well done! Food: Tip. If they have a wait get a pager and check other options. Can leave pager at others Coffee shop very sweet staff and good free coffee. The icecream - forwgettable Italian : good I would go back. As I for Ingrid she was super sweet and a nice person. Main buffet. Limited but no shortage of options ans good staff Asian: find out what night they have lobster - it’s great Hunters - it’s not a Texas steak place don’t expect it to be. But it was plenty flavorful Mexican - pretty good and if you get a window on the right night you can watch the show. Ask for Exdel he was super at serving and having fun Sports bar: forgettable smells like smoke ans very slow. But decent food Culinary experience. Well done but NOT worth the extra $80/ person Room service hit or miss sometimes 15 min and hot others 45-1 hour and served cold. But all decent Front desk - terribly slow ans never answer the phone - I called 20 times and gave up Guest services- Sandy was a sweetheart ans honest. She was the only employee I witnessed ask somebody to wear a mask over my 12 days Nexus tours - slightly below expectation and over priced Note: bring many many $1 with you tips for everything expected ans takes 1 hour to get change Overall. A great place I would return …
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Date of stay: February 2021Trip type: Travelled as a couple
1 Helpful vote
Helpful
We stayed at the Royalton Chic last week and had an extraordinary experience. The resort was very clean and sanitized. The entire staff was wonderful. The staff made us feel special, appreciated and attended to our every need. Chef Romeo & Chef Carlos prepared delicious meals that were cooked to perfection. The presentation was amazing, and one could tell it was prepared with love. Manuel Velez the Food and Beverage assistant manager was always attentive and available. Victor was the best. He took such good care of us at the beach. He always had a welcoming smile and tended to everything. Liliana & Edwardo made sure our chairs and towels were always ready for us. We saw General manager, Omar checking on all the guest all day. His presence is very well known. These employees went above and beyond to make our stay memorable. Royalton Chic is very lucky to have such fantastic staff! Thank you for a job well done! We will surely be returning. Maria B. NYC…
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Date of stay: February 2021
Helpful
Response from General Manager, Director General at Royalton CHIC Suites Cancun
Responded 3 days ago
Dear Maria, Thank you very much for sharing with us your experience at Royalton CHIC suites Cancun, we are very glad to know you could enjoy a wonderful vacation! Please be sure I will share your kind comments with our staff, they will be very happy to hear from you again. We can not wait to have you back in our resort, looking forward to your next vacation in Cancun, meanwhile we wish you the best. Kind Regards! Omar Dueñas General Manager
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PRICE RANGE
US$187 - US$1,132 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
180
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Claim Your Listing Frequently Asked Questions about Royalton CHIC Suites Cancun
Which popular attractions are close to Royalton CHIC Suites Cancun?
Nearby attractions include Avenida Kukulkan (0.2 km), Luxury Avenue Cancun (0.09 km), and Kukulcan Plaza (0.2 km).
What are some of the property amenities at Royalton CHIC Suites Cancun?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Royalton CHIC Suites Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Royalton CHIC Suites Cancun?
Guests can enjoy a swimup bar, a rooftop bar, and an on-site restaurant during their stay.
Is parking available at Royalton CHIC Suites Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Royalton CHIC Suites Cancun?
Conveniently located restaurants include Cenacolo Zona Hotelera, Taboo Cancun, and Hacienda Sisal.
Are there opportunities to exercise at Royalton CHIC Suites Cancun?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Royalton CHIC Suites Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Royalton CHIC Suites Cancun offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Royalton CHIC Suites Cancun?
Many travellers enjoy visiting Zona Arqueologica El Rey (3.2 km) and Scorpion’s Temple (1.2 km).
Does Royalton CHIC Suites Cancun have any great views?
Yes, guests often enjoy the ocean view available here.