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Paseo Kukulcan Km. 9 Lotes 9 Y 9a Zona Hotelera, Cancun 77500 Mexico
27 people are viewing this hotel
Booking.com
US$153
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Free cancellation until 21/08/22
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Expedia
US$264
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Free cancellation until 25/08/22
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Agoda.com
US$110
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Free cancellation until 23/08/22
Hotels.comUS$150
Trip.comUS$122
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Traveller (6697)
360
Panoramas (15)
Dining (443)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 19/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Krystal Cancún
Updated 19/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#69 of 271 hotels in Cancun
Location
Cleanliness
Service
Value
The Krystal Cancun offers the best of both worlds. It is in the prime area of Punta Cancun - the heart of the activities and entertainment district of Cancun - yet once you step through our doors, leave the hustle and bustle of the world behind as you relax on our stretch of white sand beach, take a dip in our hotel's panoramic pool, or enjoy a massage at the spa or even better, abandon yourself in our beach bali beds. Everything you could need or want is at your fingertips and our goal is to ensure your ultimate relaxation. Our resort's stunning rooms and suites have been designed for every kind of traveler in mind, from our family rooms, which provides more space, to our ocean view guest rooms, to our suites - including the master and presidential suites which have their own private pools! We'll tantalize your palate with a wide range of cuisines in our three restaurants, cool your thirst at our three bars, ease your wallet with our affordable all-inclusive plan, and even handle all of the details for your meeting, conference, wedding, or group event. When it's time to get away from it all, come to Cancun and let us pamper you at the Krystal Cancun.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Entertainment staff
Babysitting
Parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Swimup bar
Poolside bar
Evening entertainment
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Baggage storage
Concierge
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Iron
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
English, Spanish
9073Reviews478Q+A100Room tips
Traveller rating
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Most Recent
A.Q wrote a review Yesterday
1 contribution
Before we booked our trip we did alot of research and found that the beach where this resort is located is one of the best beaches right now with hardly any seaweed and it really was a beautiful beach. There is a problem of sargassum all over Mexico's beaches. Clean white sand , warm water and just absolutely beautiful. At the reception we requested for an upgrade to a ocean view room and we got it! Our view was also beautiful. The resort itself is not the cleanest or the most fanciest. It is quite small which was pefect for us. Short distance to the beach from our room which was very convienient. It needs alot of reno's and upgrades. Their bathrooms and rooms are not in the best shape so if you're looking for a clean fancy resort this is not the place for you. The buffet was ok! Not alot of options but other restaurants were good. We also ventured out for a few days and got food from outside. We tried tacos from two different places and Persian food which was also really good. We are beach people so didn't spend alot of time in the pool but the pools also seemed really nice. They have an infinity pool looking over the ocean. The only problem we encountered was the fact that the beach itself was sooo busy. It's connected to a local beach and there was an influx of locals taking over every corner! We were hoping to have a nice relaxing quite time on the beach but it was far from that. Next time we would definitely look for a resort with private beach.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Evelyn S wrote a review Yesterday
1 contribution
We had a hard experience coming into this family vacation but during our stay at Krystal, some of the staff provided way and beyond excellent service to make our experience more enjoyable. First of all Ottoniel was the best bellboy. His attention to our needs as a family were amazing, he showed friendliness and attentiveness all the time. Mario, Cecilia and Delfino were also great during our visit to the restaurant at the hotel. Thank you for making this trip better. Overall the Hotel was average but their service made it better.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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jason wrote a review 14 Aug
Canada1 contribution
I had a personal problem and my stay at Krystal Cancun would’ve been ruined because of it if it weren’t for 3 amazing guys from the reception area: Julio, Kamaty, and Pedro! They went above and beyond to help with any issues I had when no one else could assist. I am very thankful for their kindness, hospitality, and concern for my well-being. Thanks, god bless
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Andrew C wrote a review 13 Aug
1 contribution
Best resort ever! Diego, Alex, Orfa, Brisa , Jesus, Marco, Antonio and Gerry! This Staff members have been nothing but help to me and my Family. From being at the bar, or by the pool, or TexMex Dinner each of them have great attitudes and genuine charisma. They are friendly, funny and very educated. You Guys Rock!!! Ty
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Krystal Cancún, Innkeeper at Krystal Cancún
Responded yesterday
Dear Guest. Thank you for your kind words! I'm really glad to know that your stay was so pleasant. That kind of service and attentiveness to our guests is what we take pride on. I hope you give us the chance to repeat your experience here soon. Your family is always welcomed here at Krystal Cancún. My best regards. Adrian (Concierge)
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Geo Crespo wrote a review 13 Aug
2 contributions
So far, we have 5 days in from our 10 days vacation. The staff is super friendly and always help you with a smile. I want a special shout out to Gerry y Antonio from the bar. Also the entertainment staff, especially to Diego, Alex, Orfa, Brisa, Jesus, and Marco. They are the best on what they do. I would definitely stay here because of all of them.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Krystal Cancún, Innkeeper at Krystal Cancún
Responded yesterday
Dear guest. I thank you for taking the time to write about your experience so far it is greatly appreciated. I'm happy to hear that your stay has been this good so far. I'll make sure that your compliments reach our staff at the bar and the entertainment team. If you have anything you need during the rest of your vacation don't hesitate to ask to any member of our staff. Enjoy yourselves! Sincerely, Adrian (Concierge)
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Omar G wrote a review 13 Aug
2 contributions
Gerry, Antonio, Diego, Orfa, Brisa, Jesus, Marco - For the past 5 Days (Aug 9 - Aug 13) I have interacted with each of them, and I have to say they are the best at what they do. Amazing People, hard workers, They Always have a Smile and are eager to make my Family experience Better, Honest, Friendly, charismatic people. I WOULD CHOOSE Krystal Cancun again, and Will recommend to all my friends/Family. From my Family to You guys Thank You, Thank You and THANK YOU!!!
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Krystal Cancún, Innkeeper at Krystal Cancún
Responded yesterday
Dearest Guest. Your review and score is very much appreciated. We are devoted to make families have amazing vacations. It's really great to hear that this was your case. Yes! our entertainment team are very passionate on everything they do. You're more than welcomed at Krystal Cancun, this is your home too. We hope to have you back soon. Sincerely, Adrian (Concierge)
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Liz wrote a review 13 Aug
1 contribution
+1
We had a wonderful stay at Krystal Cancun. Let me start with that it is worth getting the upgrade for the balcony and ocean view. Beautiful view! Secondly we are vegan and weren’t able to enjoy all the restaurants in this all inclusive resort but we were taken care of by Chef Hogo Reboriedo, and another Chef at the buffet. Balam and Maria attended us so warmly. Glad we got to eat delicious vegan meals. I loved our ocean view balcony room. Everything was clean and functioning. Walking distance to the party center where Coco Bongo and other bars/clubs are located.
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Krystal Cancún, Innkeeper at Krystal Cancún
Responded yesterday
Dear guests. Thank you for taking the time to share your experience with us. I'm very glad to hear that our chef Hugo took such good care of you as well as Mr. Balam and Maria, i'll make sure to let them know of your kind words. They will be thrilled i'm sure of it. And yes, the views to the ocean are amazing. It's so good to hear your stay was so wonderful and we'll take note to offer more vegan options at the restaurants. You are always welcome, hope to see you soon. Sincerely, Adrian (Concierge)
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Donald W wrote a review 12 Aug
1 contribution
We really enjoyed the food. Even better was the outstanding service from Justo-Cruz-Ruben. He went above and beyond the call of duty. He even remembered my wifes drink from 2 previous nights and had it ready. There is also an Amazing view to the beach while you enjoy Great food!
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Krystal Cancún, Innkeeper at Krystal Cancún
Responded 3 days ago
Dear guest. Thank you for sharing your experience with us, it's great to hear you enjoyed the services at our hotel. Yes! Justo has a lot of attention to details we'll make sure he knows of your kind words i'm sure he will be thrilled. We hope to have you back with us soon. Sincerely, the management.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Catalina V wrote a review 10 Aug
2 contributions
+1
Terrible hotel: old, dirty, stinky, and bad service: just a really unpleasant experience. I checked 4 rooms and all of them had an issue (something was wrong or not working properly/ at all) The photos from the website are old and doesn’t show the real situation of the hotel and rooms … If you have the chance please do not waste your money, find a better option for the same price.
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Date of stay: August 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Krystal Cancún, Innkeeper at Krystal Cancún
Responded 5 days ago
Dear guest. We appreciate you taking the time to write about your experience. It will definitely help us identify the areas in which we need to improve. Please receive my sincere apologies. We'll coordinate our maintenance team to resolve the issues in the rooms. We will have that as our priority. Also to update the pictures in our social media. We hope you give us the chance to welcome you back and improve your experience at Krystal Cancún. Kind regards. Sincerely, the management.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nataliya B wrote a review 10 Aug
1 contribution
Very friendly staff always there to help the sports staff Marco, Diego, Jesus, brissa, Alex, and orfa they always invited to all activities like zoomba volleyball and a lot more recommended everyone to come her the beach was amazing clean and the weather was perfect !!!
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Krystal Cancún, Innkeeper at Krystal Cancún
Responded 5 days ago
Dear guest. Thank your for kind words and the score. It is so great to hear that your vacations here at Krystal Cancún were that good. Our entertainment team is very passionate about their work and combined with the views it results in a great combination. We'll be thrilled to welcome you back soon. Kind regards. Sincerely, the management.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$114 - US$215 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
krystal cancun hotel cancun, nh hotels cancun, nh krystal cancun hotel, krystal hotel cancun, nh krystal hotel cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
435
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Frequently Asked Questions about Krystal Cancún
Which popular attractions are close to Krystal Cancún?
Nearby attractions include Coco Bongo Cancun (0.3 km), Mandala Cancun (0.3 km), and After Dark Events and Entertainment (0.2 km).
What are some of the property amenities at Krystal Cancún?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Krystal Cancún?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Krystal Cancún?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Krystal Cancún?
Yes, free parking is available to guests.
What are some restaurants close to Krystal Cancún?
Conveniently located restaurants include Abolengo Cancun, Marinero's, and Mextreme.
Are there opportunities to exercise at Krystal Cancún?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Krystal Cancún have airport transportation?
Yes, Krystal Cancún offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Krystal Cancún?
Yes, dry cleaning and laundry service are offered to guests.
Does Krystal Cancún offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Krystal Cancún?
The staff speaks multiple languages, including English and Spanish.