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Paseo Kukulcan Km. 9 Lotes 9 y 9A Zona Hotelera, Cancun 77500 Mexico
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Traveller (6921)
360
Panoramas (15)
Dining (444)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

About

#72 of 273 hotels in Cancun
Location
Cleanliness
Service
Value
Travellers' Choice
The Krystal Cancun offers the best of both worlds. It is in the prime area of Punta Cancun - the heart of the activities and entertainment district of Cancun - yet once you step through our doors, leave the hustle and bustle of the world behind as you relax on our stretch of white sand beach, take a dip in our hotel's panoramic pool, or enjoy a massage at the spa or even better, abandon yourself in our beach bali beds. Everything you could need or want is at your fingertips and our goal is to ensure your ultimate relaxation. Our resort's stunning rooms and suites have been designed for every kind of traveler in mind, from our family rooms, which provides more space, to our ocean view guest rooms, to our suites - including the master and presidential suites which have their own private pools! We'll tantalize your palate with a wide range of cuisines in our three restaurants, cool your thirst at our three bars, ease your wallet with our affordable all-inclusive plan, and even handle all of the details for your meeting, conference, wedding, or group event. When it's time to get away from it all, come to Cancun and let us pamper you at the Krystal Cancun.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Entertainment staff
Babysitting
Parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Swimup bar
Poolside bar
Evening entertainment
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Baggage storage
Concierge
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Iron
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
English, Spanish
Hotel links
Special Price:55% off room rate
9345Reviews475Q+A100Room tips
Traveller rating
  • 4,279
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  • 1,262
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  • 899
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Most Recent
Mobile654378 wrote a review Today
5 contributions
Our stay at the Krystal was a very pleasant one. Lulu our attendant was very attentive. Every day she would leave our bed decorated. So much attention to detail. If we could give a thousand stars we would. Lulu was exceptional.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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alice k wrote a review Dec 2022
5 contributions
Hotel's Favourite
I just absolutely loved this hotel! Everything is perfect the service of the staff, the view, the rooms and the best restaurant Aquamarina, the breakfast is fantastic …delicious French toast! Elizabeth and Jorge are great servers they made me smile a lot during my breakfast ! I will return in this hotel very soon!!!
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Date of stay: December 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Krystal Cancún, Innkeeper at Krystal Cancún
Responded 13 Dec 2022
Dear guest, Thank very much for your lovely review! It is wonderful to read that we met your expectations and you had a memorable and amazing Krystal Cancun experience. We are honored by all your kind compliments. It really makes us feel proud to know that you found our service to be top notch. On behalf of all the team, allow us to tell you that we are grateful for your visit and we will be waiting to welcome you back in the future. Kind regards Saisha Santillan E-concierge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Neda wrote a review 23 Jan
Stockholm, Sweden5 contributions1 helpful vote
Pros: Excellent location. Very close to the street where Coco Bongo and all the other clubs are. Private beach and pool. Daily entertainment and music by the pool. Very clean and nice rooms. Daily room service. I don’t understand how this hotel is only a 3 star hotel because it feels like it is a 5 star hotel. Cons: a few of the staff in the reception gave us wrong information. For instance one person wrote wrong room number on the key card so the key obviously didn’t work so I had to go back to the reception and someone else told me the right room number.
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Date of stay: January 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Krystal Cancún, Innkeeper at Krystal Cancún
Responded 3 days ago
Dear guest, Receive my warmest greetings from Krystal Cancun Please know we are truly grateful for your visit and the appreciation of the service provided during your stay. At Krystal Cancun, we are proud to say our service seeks to go one step beyond your needs so that your only concern is to enjoy your vacation and feel pampered. Thank you very much for your comments regarding the service provided, We also want to thank you for mentioning our opportunity areas. These kinds of reviews help us to improve as an excellent Kind regards Jose L. Medina Gerente general
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Amber W wrote a review 23 Jan
2 contributions2 helpful votes
Nicer than expected! We were on the beach side and had awesome views of the ocean. The place was clean with friendly staff. Housekeeping came daily even! A lot of the reviews I read ahead of time were negative but we were very happy we were here. Music was loud 1 night from the Hotel Zone but otherwise it wasn’t an issue. Could walk to any eatery.
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Date of stay: January 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Krystal Cancún, Innkeeper at Krystal Cancún
Responded 3 days ago
Dear guest, Thank very much for your lovely review! It is wonderful to read that we met your expectations and you had a memorable and amazing Krystal Cancun experience. We are honored by all your kind compliments. It really makes us feel proud to know that you found our service to be top notch. On behalf of all the team, allow us to tell you that we are grateful for your visit and we will be waiting to welcome you back in the future. Kind regards Saisha Santillan E-concierge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tommy wrote a review 20 Jan
2 contributions
Special Thanks to Victoria that mades us feel welcomed everytime we went to her bar Henri at the pool bar & Erick. Very friendly staff The aquamarina restaurant is good, not much variety but so far so good. The egg station for breakfast is very good. Wish the buffet was a little more diversified.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Krystal Cancún, Innkeeper at Krystal Cancún
Responded 5 days ago
Dear guest, Thank very much for your lovely review! It is wonderful to read that we met your expectations and you had a memorable and amazing Krystal Cancun experience. We are honored by all your kind compliments. It really makes us feel proud to know that you found our service to be top notch. On behalf of all the team, allow us to tell you that we are grateful for your visit and we will be waiting to welcome you back in the future. Kind regards Saisha Santillan E-concierge
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Steve wrote a review 20 Jan
Montreal, Canada1 contribution
Spécial thanks to Victoria at the main bar and Henri et Eric at the pool bar!! They are welcoming and make you feel right on the right vacation. Always a great t8me here. SEE YOU SOON when I Come back.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Krystal Cancún, Innkeeper at Krystal Cancún
Responded 5 days ago
Dear guest, Thank very much for your lovely review! It is wonderful to read that we met your expectations and you had a memorable and amazing Krystal Cancun experience. We are honored by all your kind compliments. It really makes us feel proud to know that you found our service to be top notch. On behalf of all the team, allow us to tell you that we are grateful for your visit and we will be waiting to welcome you back in the future. Kind regards Saisha Santillan E-concierge
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Brooke wrote a review 17 Jan
1 contribution
My husband and I got there for our honeymoon and were given a room with 2 double twin beds. We had booked a room with a king-size bed but were told that "beds are not guaranteed" and had to sleep in that room for the first night, despite informing the front desk that we were on our honeymoon and had booked a different room. Every time we went to the front desk, we had to wait at least 10 minutes (and sometimes 15 or 20) just to see someone at the front desk. Someone from housekeeping took my hair towel (which looked very different from any of the hotel's towels) and we had to spend about two hours playing phone tag with the receptionist at the front desk to eventually get housekeeping to return the towel. It took 2 days. Finally, we checked out a day early (at 7am that morning) and asked not to be charged for the last day, as we'd booked it by mistake and hadn't known until they informed us when we were checking out. They told us to take it up with our travel agency, which we did. The travel agency contacted the hotel, and the hotel refused to give the refund, claiming that we'd checked out at 5pm that day (instead of 7am, despite the fact that we have a receipt and were charged an extra hidden fee on our credit card upon checking out) and that it was in their policy. We spent maybe 4 hours on the phone with the hotel and got transferred about 30 times and hung up on multiple times. One time, we asked for a specific manager and were told that we would be transferred to that manager. After the transfer, we asked if this was the correct person, to which they responded no, and transferred us again. We asked for that person and were told no, and were transferred again. Only after that were we transferred to the person we'd originally requested. After all of this, they claim it's unlikely we'll get our refund, even though we never stayed that night at all. Service for the entire trip was so beyond frustrating and we're disappointed with our experience. This hotel is not worth the money it takes to stay here. Book a room somewhere else.
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Date of stay: January 2023
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Krystal Cancún, Innkeeper at Krystal Cancún
Responded 1 week ago
Dear guest, We thank you most heartily for choosing us as your best hotel option in the Caribbean; we hope you had a safe return home. However, we are certainly disappointed to hear that your stay did not go as expected. Please accept our most sincere apologies for the inconvenience we may have caused during your holidays. Thank you for bringing this to our attention If you wouldn't mind letting us know more information about your recent stay like the name of the main holder of the reservation, arrival and departure date via inbox on our Facebook page so we could further resolve the issue, we would greatly appreciate it Kind regards Jose L. Medina General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nicolas D wrote a review 15 Jan
Gatineau, Canada66 contributions55 helpful votes
We stayed one night at the Krystal due to Sunwing flight delay. This hotel is definitely not worth a 4 star. Rooms are very basic at best, bed is uncomfortable, it is quite noisy and run down. Drinks are sub par. Only positive point is friendly staff.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Krystal Cancún, Innkeeper at Krystal Cancún
Responded 1 week ago
Dear guest, We thank you most heartily for choosing us as your best hotel option in the Caribbean; we hope you had a safe return home. However, we are certainly disappointed to hear that your stay did not go as expected. Please accept our most sincere apologies for the inconvenience we may have caused during your holidays. Thank you for bringing this to our attention If you wouldn't mind letting us know more information about your recent stay like the name of the main holder of the reservation, arrival and departure date via inbox on our Facebook page so we could further resolve the issue, we would greatly appreciate it Kind regards Jose L. Medina General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jordi A wrote a review 11 Jan
1 contribution1 helpful vote
Saisha the E-concierge Was the sweetest & most efficient staff member, even before our arrival she made sure that everything was absolutely perfect, during our stay she was always attentive and helpful, her service really is “top notch” She would anticipate our needs before us. Thank you Krystal Cancun team for the most memorable and amazing family vacations of our lifes!!! We can wait to come back
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Krystal Cancún, Innkeeper at Krystal Cancún
Responded 1 week ago
Estimado huésped, Receive my warmest greetings from Krystal Cancun. Please know that this will always be your home, we are truly grateful for your visit and the appreciation of our service. It is wonderful to read that we met your expectations and you had a memorable and amazing Krystal Cancun experience. We are honored by all your kind compliments me and our team feel very flattered by your visit and we are thankful for all your kind words that motivates us to continue working with the vocation and passion that we are known for. It really makes us feel proud to know that you found our service to be top notch. On behalf of all the team, allow us to tell you that we are grateful for your visit and we will be waiting to welcome you back in the future. Kind regards from Cancun! Saisha Santillan E-concierge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ethan S wrote a review 8 Jan
1 contribution
Me and my girlfriend sang at the karaoke night with Mari, Ale, and Tayron. The night was amazing and they were so much fun. Linda at the snack bar was an incredible help by recommending the best fish tacos for lunch Abi, OrFa, and Brisa also made the stay so much better and it was an absolutely incredible experience
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Krystal Cancún, Innkeeper at Krystal Cancún
Responded 2 weeks ago
Dear guest, Thank very much for your lovely review! It is wonderful to read that we met your expectations and you had a memorable and amazing Krystal Cancun experience. We are honored by all your kind compliments. It really makes us feel proud to know that you found our service to be top notch. On behalf of all the team, allow us to tell you that we are grateful for your visit and we will be waiting to welcome you back in the future. Kind regards Saisha Santillan E-concierge
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$119 - US$210 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
krystal cancun hotel cancun, nh hotels cancun, nh krystal cancun hotel, krystal hotel cancun, nh krystal hotel cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
435
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KRYSTAL CANCUN HK$1,065 (H̶K̶$̶1̶,̶4̶3̶3̶) - Updated 2023 Prices & Hotel Reviews - Mexico

Frequently Asked Questions about Krystal Cancún
Which popular attractions are close to Krystal Cancún?
Nearby attractions include Coco Bongo Cancun (0.3 km), Rakata Cancún (0.3 km), and The City Discotheque (0.2 km).
What are some of the property amenities at Krystal Cancún?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Krystal Cancún?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Krystal Cancún?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Krystal Cancún?
Yes, free parking is available to guests.
What are some restaurants close to Krystal Cancún?
Conveniently located restaurants include Abolengo Cancun, Hacienda el Mortero Restaurant, and Señor Frog's Cancun.
Are there opportunities to exercise at Krystal Cancún?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Krystal Cancún have airport transportation?
Yes, Krystal Cancún offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Krystal Cancún?
Yes, dry cleaning and laundry service are offered to guests.
Does Krystal Cancún offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Krystal Cancún?
The staff speaks multiple languages, including English and Spanish.