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Hotel Krystal Cancun

Paseo Kukulcan Km 9, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (5460)
Panoramas (15)
Room & Suite (1268)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 19/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Krystal Cancun
Updated 19/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#84 of 247 hotels in Cancun
The Krystal Cancun offers the best of both worlds. It is in the prime area of Punta Cancun - the heart of the activities and entertainment district of Cancun - yet once you step through our doors, leave the hustle and bustle of the world behind as you relax on our stretch of white sand beach, take a dip in our hotel's panoramic pool, or enjoy a massage at the spa or even better, abandon yourself in our beach bali beds. Everything you could need or want is at your fingertips and our goal is to ensure your ultimate relaxation. Our resort's stunning rooms and suites have been designed for every kind of traveler in mind, from our family rooms, which provides more space, to our ocean view guest rooms, to our suites - including the master and presidential suites which have their own private pools! We'll tantalize your palate with a wide range of cuisines in our three restaurants, cool your thirst at our three bars, ease your wallet with our affordable all-inclusive plan, and even handle all of the details for your meeting, conference, wedding, or group event. When it's time to get away from it all, come to Cancun and let us pamper you at the Krystal Cancun.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Entertainment staff
Pool / beach towels
Pool with view
Outdoor pool
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Evening entertainment
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Baggage storage
Non-smoking hotel
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Private balcony
Room service
Flatscreen TV
VIP room facilities
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Family rooms
Good to know
Great View
Languages Spoken
English, Spanish
7,509Reviews445Q+A100Room tips
Traveller rating
  • 2,875
  • 2,089
  • 1,174
  • 643
  • 731
Time of year
Traveller type
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Selected filters
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  • English
Popular mentions
Frank McSherry wrote a review 23 Feb
2 contributions
Great food and music, Juan and Rumaldo were our servers and did a fantastic job attending to us. Sandobal cooked to perfection!! We had the special which was recommended to us and it did not disappoint..
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Date of stay: February 2021Trip type: Travelled with family
Lulu09 wrote a review 22 Feb
3 contributions1 helpful vote
My girlfriend and I go to Cancun every year and we love staying at this hotel, they have a great service the hotel it’s beautiful, the staff is super friendly and I’m so lucky to always run into Luz Gonzales she works there and she is amazing, super friendly and hard worker, she makes my stay feel even better.
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Date of stay: February 2021Trip type: Travelled with friends
Eric wrote a review 21 Feb
Denver, Colorado1 contribution
I visited in the morning before my flight was set to leave. The ambiance and atmosphere made it a perfect place to eat as a single traveler but also as a couple or family. The hospitality shown by Juan, Rumaldo, and Sandobal was great and made me feel extra welcome. Thanks again!
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Date of stay: February 2021Trip type: Travelled on business
Devin D wrote a review 21 Feb
1 contribution
This is the best Mexican Sunday brunch I’ve ever had! The food was all delicious and soo many choices. And the service here was as good as the food. Would definitely recommend to anybody wanting authentic Mexican food.
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Date of stay: February 2021Trip type: Travelled as a couple
Joy B wrote a review 20 Feb
Seattle, Washington10 contributions3 helpful votes
We had a wonderful night at the Reataurant Hacienda El Mortero. Juan and Rumaldo were excellent hosts. And the mariachi band was amazing. Highly recommend. And glad this restaurant is part of the Krystal Hotel & Resort Cancun.
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Date of stay: February 2021Trip type: Travelled as a couple
US$92 - US$194 (Based on Average Rates for a Standard Room)
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MexicoYucatan PeninsulaQuintana RooCancun
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Frequently Asked Questions about Hotel Krystal Cancun
Which popular attractions are close to Hotel Krystal Cancun?
Nearby attractions include Coco Bongo Cancun (0.3 km), After Dark Events and Entertainment (0.2 km), and The City Discotheque (0.2 km).
What are some of the property amenities at Hotel Krystal Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Hotel Krystal Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Krystal Cancun?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Krystal Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Krystal Cancun?
Conveniently located restaurants include El Granero Grill & Drinks, Marinero's, and Chuchito Perez Cancun.
Are there opportunities to exercise at Hotel Krystal Cancun?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Hotel Krystal Cancun have an airport shuttle?
Yes, Hotel Krystal Cancun offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Krystal Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Krystal Cancun offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Krystal Cancun?
The staff speaks multiple languages, including English and Spanish.