Royal Solaris Cancun
Blvd. Kukulcan Km 20.5 Lote 64 Seccion A, Cancun 77500 Mexico
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US$270
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About
#68 of 273 hotels in Cancun
Location
Cleanliness
Service
Value
Royal Solaris Cancun is a magnificent family all inclusive resort with 300 rooms, overlooking the Nichupte lagoon or the Caribbean Sea, in a complex that has a unique pyramidal structure. Enjoy all the entertainment with daily activities and nightly show for you. Children also have a special place for fun in our Baby Park, Mini Club and Mini Water Park, supervised by our staff. Rooms features two double beds or one king size bed and lounging areas. Oceanfront pool complex divided into 3 sections. Private marina with non-motorized water sports. Free Wi -Fi, Lagoon view fitness center, Oceanfront outdoor jacuzzis, Hospitality room available for early check-in and late check-out. 24 hours- Room service. The hotel will charge an additional fee of $25.35 MXN (Mexican pesos) per room, per night. This is a municipal tax due to environment sanitation.
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Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Game room
Kids stay free
Parking
Paid wifi
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Special diet menus
Swimup bar
Poolside bar
Mini golf
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Babysitting
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
Solarium
Steam room
Baggage storage
Concierge
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Additional bathroom
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Lake View
Lagoon View
Languages Spoken
English, Spanish
Location
53Somewhat walkable
Grade: 53 out of 100
354Restaurantswithin 10 km
89Attractionswithin 10 km
Contact
Blvd. Kukulcan Km 20.5 Lote 64 Seccion A, Cancun 77500 Mexico
Name/address in local language
Getting there
Car HireSee all Cancun car hire
9135Reviews845Q+A100Room tips
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+1
5/5 The food is amazing, the staff is incredible. All staff from gardeners to the entertainers work very hard at making sure you have a great time. The waiters and bar tenders all put 100% attention on the guests and help with everything.THE BEST HOTEL!!
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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+1
Everything from the animation was beyond expectation, Sexy Alexis, Aline and Maxine where perfect team, foam party was one off the best wheve seen. All the activity they where anymathing where so great.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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We recently stayed at GR Caribe the sister hotel to Royal Solaris. We spent our pool time at RS since it's more upbeat and family friendly. Jeyson our bartender/poolside server was absolutely AMAZING! I can not say enough great things. We barely waited for drinks. He constantly cleaned while serving and kept the drinks coming. He would make any drink We asked for even if he didn't know it, we just had to say what was in it. We are an excursion family but chill poolside every other day. We made sure to be in Jeysons section and he made our pool time extremely enjoyable! If you go try and find his section. Due to his hard work we barely dealt with the birds attacking our plates and they barely hung out....unlike other hotels we've stayed at in the hotel zone where the birds took over the pool area and made you feel attacked. Thank you Jeyson and RS!…
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hoteles Solaris de Mexico, Director General at Royal Solaris Cancun
Responded 2 days ago
At Roya Solaris, we take matters of hospitality and comfort extremely seriously; therefore, it makes us feel proud to know that our wonderful staff pampered you and went above and beyond to make sure that everything was perfect. We appreciate very much you mentioned Jayson's Service, that made your stay even more special and memorable. Rest assured we will definitely share your kind comments with him as we are sure he will be happy to know that he was the main reasons why you enjoyed your stay. As always it was a pleasure to have you as our guest and we cannot wait to welcome you back again. Best Regards General Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cons: Internet was out the first half of our week stay Food is average. Door keys will stop working almost daily. Pros: Most of the staff is very friendly and will take good care of you. “Magic” Mike in particular really made the stay a fantastic experience. Food is available 24/7 Beautiful location right on the hotel strip. Rooms are very clean. It’s not perfect. Needs some updating. Overall a good experience for the cost.
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Date of stay: January 2023
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hoteles Solaris de Mexico, Director General at Royal Solaris Cancun
Responded 2 days ago
Thank you for sharing your experience with us. We are happy to know you got to enjoy our services and our facilities, we appreciate you sharing all the feedback that will help us to improve our services, customer service essentially in order to provide a better service to our future guests. Please accept our apologies for the inconveniences. Best regards, General Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked this hotel for a 20 person stay and it was the absolute WORST experience from start to finish. The staff charges whatever they want on your room and then no one understand English when you try to have the situation rectified and force payment. We had to have our door reset because the keys stop working and we were locked out of our room for 30 mins. The hotel lost power Everything shuts down at 11 and no alcohol is served after that hour. The walls are paper thin, the hallways echo and you can hear everyone talking from the time the elevator doors open The elevator doesn’t work to go down from certain floors, you must press “up” to get to the lobby The food is absolutely disgusting The list goes on and on…
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hoteles Solaris de Mexico, Director General at Royal Solaris Cancun
Responded 2 days ago
Thanks for taking the time to share your comments regarding your recent stay. We are deeply sorry to hear about the inconveniences you had this time here with us, please accept our apology as this is not the service we strive to provide. We were informed that the charge made to your account corresponded to services requested by you, the cost of these services was informed to you at the time you signed the receipt, our front desk staff andour Guest Service Coordinator explain you this, both of them have a high level of English so there is no language barrier when our Guests make a request. We regret that despite our efforts to provide unique vacations to you and the rest of your group,providing you with a change of hotel to two of your rooms, without any additional cost or penalty you consider that our services did not meet your expectations. We will keep working to improve in all areas and we truly appreciate your feedback. Best Regards, General Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My husband and I just returned from the Royal Solaris Resort in Cancun, Mexico. The vacation was beyond our expectations. The staff, especially Gilberto in the Guest Services, were outstanding' they were very helpful all week and went out of their way to accommodate anything we needed. There was plenty of food and drink all week and we enjoyed it very much. I had a massage with Leo and she was great. What I appreciated the most was how clean the resort was kept. We will be be going back.
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Review collected in partnership with RCI
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hoteles Solaris de Mexico, Director General at Royal Solaris Cancun
Responded 2 days ago
Thank you very much for sharing your experience, We are very happy to hear how much you enjoyed your stay. We appreciate you for highlighting the service from our Staff. We love being able to pamper you with the great service that characterizes us. We look forward to having the opportunity to welcome you back to your home. Best regards General Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Paulee R wrote a review 23 Jan
We had a great time on our honeymoon! The staff (Eduardo) was amazing! The drinks is very good and the bartenders have good attitude, I liked it very much! I will come back is very good place. My husband and I recommend this resort.
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Date of stay: January 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Bring your own cup!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hoteles Solaris de Mexico, Director General at Royal Solaris Cancun
Responded 4 days ago
We are honored by your kind compliments regarding your Honeymoon experience and we are proud to hear you found our service to be top notch, especially Eduardo’s service. We will definitely share your comments with him. Please know that we remain at your service and we would be glad to have the opportunity to serve you again. Best Regards General Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My mom and I are here currently. This is my 5th time, my moms 2nd. It’s an inexpensive, option close to the airport. This hotel is easy to get to and from and is close to shopping, restaurants, etc. It’s convenient and that’s why we like it. The rooms are fine and clean, we have a nice corner balcony facing the lagoon. Our room has a microwave, mini fridge and coffee maker with a king size bed. What is strange about this visit is the service. Last night my mom and I TRIED to eat at Rosmarinus… what a nightmare! We were seated and the same waiter approached our table 6 different times, looked us right in the eyes (like he had never been to our table before) and asked for our drink order. On a couple of the visits to our table, he asked us our drink order several times while standing there! It was so bizarre, like we were in the twilight zone. All we asked for was 2 waters, 1 iced tea and a sangria. Another guy came to get our order during all of this… and he never returned with our drinks either! We ate from the salad bar and never got our drinks or ordered our food. Summary: 7 table visits for drink orders, 6 visits from the same guy, we were asked about 11 times for our drink orders and we burst out laughing the last 3 times we were asked because it was so ridiculous. He never thought to write the drink order down! WE WALKED OUT! The hostess was so sweet and MORTIFIED! We ended up at the buffet. In the buffet dining room, there was a girl that was so drunk she had her own music playing loudly on her phone and was dancing around the tables fighting with her guy friend. They continued to serve her 2 drinks at a time and she should’ve been cut off. Please understand, I hit the booze and I’m known as being the life of the party… she was NOT the life of the party, she was a buzzkill for anyone sitting around her. We drank the coffee in our room on the first morning, they never restocked coffee… so we left a note requesting more today. We NEVER received pool towel cards when we checked in… thank goodness we brought our own towels. We never received a Reservation Folio # to make reservations. We went down to breakfast at 10:30 this morning, half of the warm dishes were already removed because they close breakfast at 11. If you want to close down ay 10:30, then change the hours. People kept showing up for 30 minutes, were seated with hardly no food available to them… I was about to scoop beans and the cook started to slide the full pan from me. I typically love this hotel and it’s sister hotel next door, but I doubt we will return again. This is so unusual for this hotel. Pool service is incredible! ARACELY is the best server EVER! She is so good! Thank you!…
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hoteles Solaris de Mexico, Director General at Royal Solaris Cancun
Responded 4 days ago
We are truly sorry to hear about all the disappointments you had during your reservation process. We apologize for the failure in our service. Please be sure that all the comments we receive from our guests we use them as a guide to improve our services in the areas that we need the most work. Our Guest Service Coodinator will reach you today in order to provide you a personalized service and inform you the actions that were taken. We appreciate your feedback. Best regards, General Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Karen and Lulu gave my husband and I a 30 min massage and they did a wonderful job. Very relaxing clean professional place. I would highly recommend them. They also offer many other options as well as facials
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hoteles Solaris de Mexico, Director General at Royal Solaris Cancun
Responded 4 days ago
Thank you for sharing your comments regarding your recent stay We are happy to read that we have exceeded your expectations through the excellent service of our great Spa team. We look forward to welcoming you again on your next trip. Best Regards General Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The place was great for our family.. we had read some bad reviews but none are true.. the staff are amazing . Especially I wanna give a congrats to delphino server and Antonio manager.. they were all great.. tu he food is good and plenty of options.. sometimes the buffet outshines the restaurants.. the internet could be a little better but over all it was great..
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hoteles Solaris de Mexico, Director General at Royal Solaris Cancun
Responded 6 days ago
It is very pleasant to know how much you enjoyed our beautiful resort and we are happy to hear you had a fantastic culinary experience and thatDelfino and Antonio provided you with an excellent customer service. It has been a pleasure to have you as our guest and we truly hope to have another opportunity to welcome you in the future. Best Regards General Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$218 - US$313 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
royal solaris cancun hotel cancun, royal solaris caribe, solaris resort cancun, royal solaris cancun mexico
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
300
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Frequently Asked Questions about Royal Solaris Cancun
What are some of the property amenities at Royal Solaris Cancun?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Royal Solaris Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Royal Solaris Cancun?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Royal Solaris Cancun?
Conveniently located restaurants include NAVÍOS Mexican Fusion Seafood, Sea & Stones, and Km 19. 5 Restaurant & Bar Cancun.
Are there opportunities to exercise at Royal Solaris Cancun?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Royal Solaris Cancun have airport transportation?
Yes, Royal Solaris Cancun offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Royal Solaris Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Royal Solaris Cancun offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Royal Solaris Cancun?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Royal Solaris Cancun?
Many travellers enjoy visiting Zona Arqueologica El Rey (2.7 km) and Scorpion’s Temple (7.1 km).