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Grand Park Royal Cancun

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Blvd. Kukulcan Km 10.5 Zona Hotelera, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
31 people are viewing this hotel
Expedia
US$489
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Free cancellation until 29/04/21
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Booking.com
US$298
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Trip.com
US$489
US$209
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SAVE US$280
Hotels.comUS$355
Agoda.comUS$298
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (8791)
Pool & Beach (1670)
Room & Suite (1611)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 16/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Grand Park Royal Cancun
Updated 16/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#63 of 253 hotels in Cancun
Location
Cleanliness
Service
Value
Travellers' Choice
Grand Park Royal Cancun is an exclusive resort that stands out for its personalized service and vast gastronomy that will delight you with Mexican, Italian and Asian specialties. Admire spectacular turquoise shades on its extensive fine white sand beach. Let your senses be enchanted by amazing sunsets and the best view of the Nichupté Lagoon, while refreshing with a sophisticated cocktail in the Ekinox Lounge Bar. The fun is guaranteed thanks to our activities program and nightly shows for all the family! Live the Grand Park Royal experience in Cancun!
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Full view
Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Indoor play area for children
Parking
Wifi
Hot bath
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Private pool
Fitness / spa changing rooms
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Rooftop bar
Aerobics
Entertainment staff
Evening entertainment
Fishing
Karaoke
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Car hire
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Rooftop terrace
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Quiet
Languages Spoken
English, Spanish, Portuguese
11,448Reviews1,118Q+A100Room tips
Traveller rating
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Popular mentions
wrightcharm wrote a review Yesterday
Trenton, New Jersey1 contribution
Great staff. Great food. Nice view and great pricing! I was so exited to relax and enjoy. Everyone was so inviting and incredible! I didn’t like the dress code requirements. I didn’t like how small the bathrooms were. The concierge was pushy... but other than that, amazing. Absolutely beautiful.
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Review collected in partnership with this hotel
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Courtney P wrote a review 16 Apr
Panama City Beach, Florida1 contribution
We had a great week just the two of us. Juan Sanchez did a great job making us comfortable. Our butler Jessica was AMAZING. Our room was comfortable and clean. Food was good, but we definitely recommend using the restaurants, even for breakfast & lunch, over the buffet.
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Date of stay: April 2021Trip type: Travelled as a couple
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Response from Carlos Da Silva, Director General at Grand Park Royal Cancun
Responded 3 days ago
Dear Guest, First and foremost, we would like to express our appreciation for having stayed at Grand Park Royal Cancun. Thank you for taking the time to share the delightful experience you had. We are truly grateful for your appreciation of the service provided and for highlighting how much you enjoyed your stay. Your satisfaction as a guest is our priority. Your every comment is very constructive and of great value to us, as they drive us to be better every day and to continue seeking your fullest satisfaction. We will be delighted to receive you again in the near future. You can be sure that it will be another stay to remember. Sincerely, Carlos Da Silva General Manager
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lathro83 wrote a review 15 Apr
Allen, Texas6 contributions5 helpful votes
This was our first time to Cancun and I'm so glad we got lucky with this hotel. As far as the service is concerned, I don't think you'll find anything in this price range this good. As far as Covid Safety measures go, this Hotel and Cancun in general does not mess around, We felt they put the U.S to shame with how well they implemented this. The drinks were legitimately good and comparatively the food was better compared to other all -inclusive resorts we have visited, Yes the portions are a little small BUT we just ordered more if we were still hungry. Mexican and Oriental restaurants were very good, Italian was a little disappointing with undercooked pasta in all of or dishes. The little activities and shows the resort put on were reminiscent of what you would get on a cruise ship and enough to keep things interesting. If you are wondering if this hotel offers a Free Shuttle to and from the Airport, They do not. We used Happy Shuttle which cost $50 R/T for a personal van , I only include this after hearing people at the front desk asking.
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Date of stay: April 2021
Value
Cleanliness
Service
Room Tip: Stick with the Ocean View and Skip the Ocean Front.
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Response from Carlos Da Silva, Director General at Grand Park Royal Cancun
Responded 4 days ago
Dear Guest, First of all, we would like to thank you for choosing Grand Park Royal Cancun as the host of your recent vacation and for the time spent sharing your charming experience. It is with great pleasure that we read your kind review. It pleases us to know how special your stay was since your satisfaction is also ours. Your words encourage and motivate us to work hard so as to keep enhancing our services and providing a quality service. We already look forward to having the opportunity of being your host once again to create more memorable experiences. We are certain that we can make you feel at home every time you come. Sincerely, Carlos Da Silva General Manager
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Luis M wrote a review 15 Apr
2 contributions
My family and I stayed at this resort for a week. Two weeks prior to arrival, we called and asked if we could be accommodated for early check-in because our flight was changed and would be arriving early. The woman on the phone confirmed it wouldn't be a problem. Upon arrival, we were told that they do not allow early check-in and we'd have to wait 4 hours until the rooms were ready at 3pm. We were allowed to use the amenities but after traveling for many hours and being told we could check-in early, we really just wanted to unpack and relax for a few minutes. At check-in we were also informed we had to pay mandatory fees that were not mentioned anywhere on the hotels website or posted anywhere in our reservation. The fee was not very expensive but a little heads up would have been appreciated. The woman at concierge badgered us asking about what potential offers we received at the airport and was adamant about looking through my mom's purse for a paper that she felt looked like one a competitor gives out. We'd been there maybe 45 minutes at that point so they were off to a very bad start. The next morning, my family went out for a walk and 2 people from concierge followed us out and bombarded us with questions about where we were going and why we would want to go somewhere else. It was very frustrating and annoying. One of the concierge even called security and asked them to watch where we went and if we were getting into anyone's car. It was absolutely ridiculous. The next day we agreed to listen to their timeshare pitch. Lo and behold, after listening to their pitch and not becoming members, we were given an orange wristband and we were left alone by concierge for the rest of the trip. The facility is clean and well maintained but beware of surprise fees and that annoying concierge. The food was ok. The employees outside of concierge were all very friendly and helpful. Any questions we had about the local area they were more than willing to answer.
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Review collected in partnership with this hotel
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
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Response from Carlos Da Silva, Director General at Grand Park Royal Cancun
Responded 4 days ago
Dear Guest, We are grateful for having received you at Grand Park Royal Cancun during your last vacation, as well as for being able to read your review It is our priority to provide our guests with a memorable experience. Therefore, we appreciate any form of feedback as it helps us improve to continue exceeding your expectations. We are truly sorry to read about the inconveniences you went through during your stay. We will continue working day by day to prevent the incidents you went through from happening again. Hopefully, we will get the chance of welcoming you again and going beyond your expectations on your upcoming visit. Sincerely, Carlos Da Silva General Manager
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Connector173821 wrote a review 14 Apr
1 contribution
This was our first, but definitly not the last, visited to El Mirador. this restaurant uan Carlos, Thank you very much Juan Carlos for a wonderful dinner. Your service and knowledge of the menu and food was outstanding! We cannot wait to visit El Mirador again! Francis & Elmarè.
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Date of stay: April 2021Trip type: Travelled with family
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Response from Carlos Da Silva, General Manager at Grand Park Royal Cancun
Responded 4 days ago
Dear Guest, First of all, we would like to thank you for choosing Grand Park Royal Cancun as the host of your recent vacation and for the time spent sharing your charming experience. It is an honor to read how much you enjoyed our facilities and services. Our mission is to make your stay as pleasant as possible and it is gratifying to know that we succeeded. We will be waiting for your return to have the pleasure of serving you once again. We want you to create more memorable experiences with us. Sincerely, Carlos Da Silva General Manager
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PRICE RANGE
US$180 - US$435 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand park royal cancun caribe hotel cancun, caribe park royal grand cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
344
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Frequently Asked Questions about Grand Park Royal Cancun
Which popular attractions are close to Grand Park Royal Cancun?
Nearby attractions include Playa Chac Mool (0.8 km), Playa Caracol (0.7 km), and Forum Beach Cancun (0.7 km).
What are some of the property amenities at Grand Park Royal Cancun?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and a pool.
Which room amenities are available at Grand Park Royal Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Park Royal Cancun?
Guests can enjoy a swimup bar, a rooftop bar, and an on-site restaurant during their stay.
Is parking available at Grand Park Royal Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Grand Park Royal Cancun?
Conveniently located restaurants include Restaurante Umami, Restaurante Chianti, and Bubba Gump Shrimp Co..
Are there opportunities to exercise at Grand Park Royal Cancun?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Grand Park Royal Cancun have an airport shuttle?
Yes, Grand Park Royal Cancun offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Park Royal Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Park Royal Cancun offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Grand Park Royal Cancun?
The staff speaks multiple languages, including English, Spanish, and Portuguese.