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Boulevard Kukulcan Km 14.5 Zona Hotelera, Cancun 77500 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotel direct offer!Winter is Warming Up: Book with 45% off
US$346
Free cancellation until 04/08/21
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
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Updated 09/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hard Rock Hotel Cancun
Updated 09/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#38 of 248 hotels in Cancun
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Gold level
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone.
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Room & Suite (1,603)1,603
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Tennis court
Indoor play area for children
Valet parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Makeup services
Manicure
Massage
Pedicure
Salon
Waxing services
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Laptop safe
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Ocean View
Languages Spoken
Spanish
Location
Full view
83Good for walkers
Grade: 83 out of 100
27Restaurantswithin 0.5 km
3Attractionswithin 0.5 km
Contact
Boulevard Kukulcan Km 14.5 Zona Hotelera, Cancun 77500 Mexico
Name/address in local language
Getting there
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14,608Reviews1,780Q+A100Room tips
Reviews
Traveller rating
- 10,579
- 2,418
- 916
- 364
- 331
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Popular mentions
The hotel is fantastic. Even though we didn't have the greatest wether all the people at the hotel made the vacation fantastic. We had Rock Royalty and our assistant Eddie was FANTASTIC. He greeted us upon arrival and was there for everything we needed Champagne every morning, reservations for dinner and shows. also Willy, Pedro and Francisco at the pool bar was so much fun. They had drinks waiting for us any time we were at the pool. Going back again!!!!!!!!!!!!!
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Date of stay: March 2020
Value
Rooms
Service
Helpful
Response from Francisco Garcia, General Manager at Hard Rock Hotel Cancun
Responded yesterday
Dear GHOSTRAVELER19, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. At Hard Rock, we strive to deliver unparalleled service to all our valued guests and we are so proud to hear that you felt our amplified service. Our goal is that every vacation will be a memorable one and we in Hard Rock Hotel Cancun hope that you will give us the opportunity to roll out the red carpet to you at any of our Resorts in Mexico and the Dominican Republic. Keep rocking!
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Hotel's Favourite
We stayed at the Hard Rock Hotel in Cancun Mexico and had the time of our lives. The hotel staff was amazing and helpful in ever way. We travel a lot and have stayed in many different Mexico resorts, however I must say the Hard Rock Resort was by far the best time we have had in all different Mexico locations. Our Personal assistant Alex and Carlos were amazing in getting us reservations and helping us with all the little things you need when traveling. 3rd floor senior Nestor and staff provided absolutely wonderful service and assisted us with anything we needed. Because of these individuals I will highly recommend a stay at Hard Rock Cancun. Our next visit will be soon this time with the entire family (kids). For the individuals I did not mention by name, you too had a hand in the amazing time we had. Thank you all from the bottom of our heart. See you soon.…
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Date of stay: November 2020Trip type: Travelled with family
6 Helpful votes
Helpful
Response from Francisco Garcia, Director General at Hard Rock Hotel Cancun
Responded 16 Nov 2020
Dear Fergive, Wow!! We are so proud to read that kind of review. You can always count on our team of professionals and enjoy the red-carpet experience at Hard Rock. On behalf of Hard Rock Hotel Cancun, I would like to thank you for taking the time to share your recent experience on our stage. You can always count on our team of professionals and enjoy the red-carpet experience at Hard Rock. We feel so proud of our dear rocker and the amplified service you received during your recent concert. We will be looking forward to your next concert. Keep rocking!
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Blanca by far has gone above and beyond to assist us with our food and drinks . We could not have asked for a more pleasant & welcoming beach waiter then Blanca. If you’re staying at the hotel definitely seek her out , she is the best !!! Gracias Blanca!
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Date of stay: February 2021Trip type: Travelled as a couple
1 Helpful vote
Helpful
Response from Francisco Garcia, General Manager at Hard Rock Hotel Cancun
Responded 2 days ago
Dear Travel0f5, You can always count on our team of professionals and enjoy the red-carpet experience at Hard Rock. On behalf of Hard Rock Hotel Cancun, I would like to thank you for taking the time to share your recent experience in our stage. We look forward once more to welcoming through our doors the millions of Hard Rock fans around the world, in the safest environment and we can feel calm knowing that we were doing a great job taking care of you. We will be looking forward to your next concert. Keep rocking!
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Celebrated my 50th here and had an amazing time! Everyone at the hotel made sure I felt special. They went out of their way to celebrate me! While down by the pool (which we did daily) Tacho Y rp and Bicho made everyday perfect! Always found room for us close to the pool, never were without a drink. And remembered what we would eat everyday at lunch and make sure we had everything we needed. They definitely went out of the way to accommodate us. Very much appreciated. Food was very good. And the hotel was very good with cleaning and masks- social distancing. We will return next year.
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Date of stay: February 2021
Location
Cleanliness
Service
Room Tip: It can be loud down by the pool at night due to having bands, music etc. So if that would bother...
See more room tips
Helpful
Response from Francisco Garcia, General Manager at Hard Rock Hotel Cancun
Responded yesterday
Dear KimCar1111, You can always count on our team of professionals and enjoy the red-carpet experience at Hard Rock. On behalf of Hard Rock Hotel Cancun, I would like to thank you for taking the time to share your recent experience on our stage. We look forward once more to welcoming through our doors the millions of Hard Rock fans around the world, in the safest environment and we can feel calm knowing that we were doing a great job taking care of you. We will be looking forward to your next concert. Keep rocking!
Read more
What makes this place special are the AMAZING staff running the hotel. The entertainment specialist, Batman, was so friendly and had such great vibes. Everyone was so attentive and helpful! Our server, Nestor at the beach took care of us for 3 days and had our spots ready for us and remembered our drinks. The hospitality made this trip even better than expected. We have memories for a lifetime. Will definitely be back!
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Date of stay: February 2021Trip type: Travelled with family
Helpful
Response from Francisco Garcia, General Manager at Hard Rock Hotel Cancun
Responded today
Dear Jnamie10, You can always count on our team of professionals and enjoy the red-carpet experience at Hard Rock. On behalf of Hard Rock Hotel Cancun, I would like to thank you for taking the time to share your recent experience in our stage. We look forward once more to welcoming through our doors the millions of Hard Rock fans around the world, in the safest environment and we can feel calm knowing that we were doing a great job taking care of you. We will be looking forward to your next concert. Keep rocking!
Read more
PRICE RANGE
US$286 - US$738 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cancun palace hotel cancun, cancun palace resort, palace hotel cancun, cancun palace cancun
FORMERLY KNOWN AS
Cancun Palace Resort
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
601
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Claim Your Listing Frequently Asked Questions about Hard Rock Hotel Cancun
Which popular attractions are close to Hard Rock Hotel Cancun?
Nearby attractions include HRoof (0.3 km), Club 91 (0.3 km), and Playa Ballenas (0.3 km).
What are some of the property amenities at Hard Rock Hotel Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Hard Rock Hotel Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hard Rock Hotel Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hard Rock Hotel Cancun?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Hard Rock Hotel Cancun?
Conveniently located restaurants include Harry’s, RosaNegra Cancun, and Porfirio's Cancún.
Are there opportunities to exercise at Hard Rock Hotel Cancun?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hard Rock Hotel Cancun have an airport shuttle?
Yes, Hard Rock Hotel Cancun offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hard Rock Hotel Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Hard Rock Hotel Cancun offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Hard Rock Hotel Cancun?
Many travellers enjoy visiting Zona Arqueologica El Rey (1.9 km) and Scorpion’s Temple (2.5 km).