The hotel is fantastic. Even though we didn't have the greatest wether all the people at the hotel made the vacation fantastic. We had Rock Royalty and our assistant Eddie was FANTASTIC. He greeted us upon arrival and was there for everything we needed Champagne every morning, reservations for dinner and shows. also Willy, Pedro and Francisco at the pool bar was so much fun. They had drinks waiting for us any time we were at the pool. Going back again!!!!!!!!!!!!!
We stayed at the Hard Rock Hotel in Cancun Mexico and had the time of our lives. The hotel staff was amazing and helpful in ever way. We travel a lot and have stayed in many different Mexico resorts, however I must say the Hard Rock Resort was by far the best time we have had in all different Mexico locations. Our Personal assistant Alex and Carlos were amazing in getting us reservations and helping us with all the little things you need when traveling. 3rd floor senior Nestor and staff provided absolutely wonderful service and assisted us with anything we needed. Because of these individuals I will highly recommend a stay at Hard Rock Cancun. Our next visit will be soon this time with the entire family (kids). For the individuals I did not mention by name, you too had a hand in the amazing time we had. Thank you all from the bottom of our heart. See you soon.…
Blanca by far has gone above and beyond to assist us with our food and drinks . We could not have asked for a more pleasant & welcoming beach waiter then Blanca. If you’re staying at the hotel definitely seek her out , she is the best !!! Gracias Blanca!
Celebrated my 50th here and had an amazing time! Everyone at the hotel made sure I felt special. They went out of their way to celebrate me! While down by the pool (which we did daily) Tacho Y rp and Bicho made everyday perfect! Always found room for us close to the pool, never were without a drink. And remembered what we would eat everyday at lunch and make sure we had everything we needed. They definitely went out of the way to accommodate us. Very much appreciated. Food was very good. And the hotel was very good with cleaning and masks- social distancing. We will return next year.
What makes this place special are the AMAZING staff running the hotel. The entertainment specialist, Batman, was so friendly and had such great vibes. Everyone was so attentive and helpful! Our server, Nestor at the beach took care of us for 3 days and had our spots ready for us and remembered our drinks. The hospitality made this trip even better than expected. We have memories for a lifetime. Will definitely be back!
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing