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Boulevard Kukulcan Km 14 Zona Hotelera, Cancun 77500 Mexico
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Panoramas (183)
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 09/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hard Rock Hotel Cancun
Updated 09/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#57 of 272 hotels in Cancun
Location
Cleanliness
Service
Value
GreenLeaders Gold level
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Tennis court
Indoor play area for children
Valet parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Makeup services
Manicure
Massage
Pedicure
Salon
Waxing services
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Laptop safe
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Trendy
Languages Spoken
Spanish

Location

Full view
84Good for walkers
Grade: 84 out of 100
36Restaurantswithin 0.5 km
4Attractionswithin 0.5 km
17129Reviews1896Q+A100Room tips
Traveller rating
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Most Recent
ido l wrote a review Sep 2022
Petah Tiqwa, Israel8 contributions4 helpful votes
Isla, Tony and Kenny from concierge made a really good job and gives a good services, very accommodating and attentive. They will assist you with great pleasure in whatever you need. Make you feel at home. Don’t hesitate to address them. Cheers
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Customer Care, Otro at Hard Rock Hotel Cancun
Responded today
Dear ido, Thank you so much for taking the time to share your experience with us. We are delighted to know that our staff meets the needs of our guests, rest assured that we will notify Isla, Tony and Kenny about your kind words that encourage us to keep rocking every day. The entire Hard Rock family would be delighted to welcome you back.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
algamboa wrote a review Jan 2022
Montgomery, Illinois45 contributions88 helpful votes
Hotel's Favourite
My wife and I stayed a week beginning on the 6th at Hard Rock Cancun. This was our 3rd visit and 1st in January. We had a most wonderful stay. The weather cooperated as we had excellent temperatures and plenty of sun. What really made our stay special were the employees. We had 2 outstanding butlers in Jessica and Hector. From the day we arrived Jessica was there making sure everything was right for us. She set up our dinner reservations for the week and chose wisely. When Jessica's shift was over Hector made sure everything went smoothly and always asked what they could do for us. The beach was our favorite spot and Jessica set us up with a cabana every day. Once there Jesus "Cartel" and the his buddy also named Jesus "Romeo Blanco" made sure to we were never dry, drinks wise. Those two spoiled us with their outstanding service. The resort still has a positive vibe about it that puts a smile on your face and is kept there with the delicious food and drinks provided. The brisket sandwich is soo good as is the burgers and pizzas from the snack bar. Speaking of snack bar the one on the 3rd floor, Rock Royalty terrace, has a very special lady Isabel who works there. Several times She took time to take our orders and let us know she'd be there for any thing we needed, even from our walk out patio on the same floor. All these people is what makes the Hard Rock Cancun special. We'll most likely return next January. The restaurants were very good with excellent service. Ciao, Ipanema and Zen were our favorites. We ate breakfast at Zen the last morning there and Carlos and Gray made our last meal there special with their kind attention to us. We did attend one of the evening shows Studio 54 and what a great show the entertainers provided. The resort is nice and well maintained. One thing management needs to do is make sure the ATM machine works. The last 4 days there it was out of order so we had to go a mile down the street to get cash for tips. We ran low after 3 days as the workers work their buts off to make sure everyone has a pleasant time.
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Date of stay: January 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
4 Helpful votes
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Response from Customer Care, Otro at Hard Rock Hotel Cancun
Responded 21 Jan 2022
Thank you for your comments. We love to read that our staff meets the needs of our guests. We look forward to seeing you back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jayne B wrote a review Sep 2022
Castleford, United Kingdom50 contributions5 helpful votes
+1
This is an honest review of this hotel. The staff at this hotel, are some of the best at customer service. We visited this hotel in 2019 & Gray & Carlos were excellent at looking after us, at breakfast in the Zen restaurant. They were the same again, during our recent stay. They always went the extra mile & were very friendly towards us & made our stay, special. Also too Bisho, who worked tirelessly around the pool area was great at finding us sun beds & an umbrella. He was always friendly & had good banter with us. The entertainment staff always work hard at keeping the holiday makers happy & entertained. There are things at the hotel which could do with improving. We loved the Brazilian restaurant in our last stay. This has been made into a steakhouse. We only went once, as our steaks were extremely tough. Also on our last stay, by the poolside, there was always bbq food. Chicken, pork steaks, ribs etc. It is now very repetitive with the same food everyday- Pizza, Hotdogs, Burgers, Chips, Tacos. We found ourselves having to go into the Frida restaurant. Which you had to make sure you were dry to go in there. There was renovations going on at the hotel, which didn’t hinder our holiday. The hotel bedrooms & corridors leading to then, could definitely do with an upgrade. One of the restaurants was closed due to been renovated. I believe it’s due to be open within the next couple of months. Our favourite restaurant is Zen, the Asian restaurant. We never had a bad meal in here. We also liked Ciao. The bar area, lounge, etc is always spotless. Would we go back to this hotel, yes definitely. It has a great atmosphere & vibe about the place. Met many great characters on this holiday.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Customer Care, Otro at Hard Rock Hotel Cancun
Responded today
Dear Jayne, Thank you very much for taking the time to share your experience with us. We appreciate you visiting us again from Castleford, UK and it is a pleasure to know that you enjoyed the quality of the food and the efficiency of our staff's service. Your feedback is of great importance to us, as it allows us to continually improve to create memorable moments for our guests and make them feel the hospitality of being with us every day. The Hard Rock family already misses you and we look forward to seeing you again at your new home away from home.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
markckchan wrote a review Sep 2022
Toronto, Canada1 contribution
If you are lucky then you will have a good time. But if you are not lucky and get placed in a wrong room and not to your liking, you'll be stuck there. Certain staff were nice but there were a couple of them that did not resolve issues but kept delaying it. On top of that they were quite rude and did not apologize for their mistakes.
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Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Customer Care, Otro at Hard Rock Hotel Cancun
Responded today
Dear Mark, Thank you for taking the time to share your experience with is. While I wish you had a better experience, it is through comments like this that we learn and improve. Rest assured that your comments are very important to us and will be channeled to the appropriate departments to work on the details mentioned. If you give us the opportunity to regain your trust, I assure you that we will do our best to provide you with the great hotel experience you deserve.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nancy B wrote a review Sep 2022
11 contributions4 helpful votes
Never, ever thought I would write an average review for a Hard Rock stay. The only reason it isn’t a more critical review is because of our butlers, “G,” Rorro, and Rafa and sweet Gray in morning buffet Zen. Thanks to them we had lemonade made from lemons. Yes, other staff in many areas were pleasant but not the usual I expect. Food was very mediocre to poor. Last 2 nights had the only food that would qualify as good. Was it a coincidence that the night before my travel partner posted a bad review? This was the ultimate disappointment since the trip was to be a special treat to my travel partner who had a summer of health related issues. I had built up the experience because of many previous stays at Hard Rock but what a let down. Now I will have to think twice before doing a stay at Hard Rock again.
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Date of stay: September 2022Trip type: Travelled with friends
Room Tip: Just hope no one else has this experience.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Customer Care, Otro at Hard Rock Hotel Cancun
Responded yesterday
Dear Nancy, Thank you for taking the time to share you experience with us. We are very concerned that the service you received was anything less than exceptional, as we take great pride in creating remarkable experiences. Please ensure that we will take your observations to each of the details you have mentioned. Do not hesitate to contact us directly, if you would like to add any other comments. It would be our privilege to have you back and regain your trust.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Talia_Migdal wrote a review Sep 2022
1 contribution
Carlos is so helpful and attentive! We had breakfast and he was our server almost every morning and we loved him. Such wonderful customer service and he really made our stay special. Araceli helped us on the beach almost every day and she was also incredibly helpful and she made our beach days so much more relaxing. The ladies at the store who sold us sunscreen (very frequently) were so nice and knowledgeable. We had a great stay because of the wonderful staff.
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Date of stay: September 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Customer Care, Otro at Hard Rock Hotel Cancun
Responded 2 days ago
Dear Talia, Thank you for choosing Hard Rock Cancun for your most recent vacation and for sharing your experience with us. We are delighted to know that our staff meets the necessities of our guests. It would be an honor to have you back for another great stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
angelafylak wrote a review Sep 2022
Gilbert, Arizona5 contributions
Wow!!!!! We have been Hard rock members for 10 years and I have to say Hector and Alexis were absolutely the most incredible butlers ever!!!! They responded promptly and were so incredibly kind and helpful!!!!! Honestly they took the trip to the next level between helping with reservations at dinners or where to sit at the pool. They were knowledgeable and so easy to work with!!! The resort itself is small but we loved seeing the friends we made all over! The service at the pools and restaurants blew us away! The pools are beautiful and the poolside food was even good! The beach was clean and beautiful. Even got to see the weather from the hurricane. Jules and Jesus at the smash bar were legit! Try the Mexican candy shot from them!!!! They always took care of us and recognized us even which made us feel right at home.
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Date of stay: September 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Customer Care, Otro at Hard Rock Hotel Cancun
Responded 3 days ago
Dear Angela, Thank you very much for visiting us and for taking the time to share your experience with us. It is a pleasure to know that you were treated wonderfully, you are already true Rockstars of this stage. A special greeting from all the staff, the Hard Rock family already misses you and we look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jana T wrote a review Sep 2022
2 contributions
The gym and staff are amazing! Emmanuel is great! Thanks so much!!! It wasn’t crowded and the equipment was good. I will definitely go back while I am here. They give you water bottles and everything is clean.
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Customer Care, Otro at Hard Rock Hotel Cancun
Responded 2 days ago
Dear Jana, Thank you for choosing Hard Rock Cancun for your most recent vacation and for sharing your experience with us. We are delighted to know that our staff meets the necessities of our guests. It would be an honor to have you back for another great stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jordyn O wrote a review Sep 2022
1 contribution
Perfecto!!! Every time we needed anything by the pool he was there to help our family. Always went out of his way to make sure we were happy and didn’t need anything. I hope he is back every time we come back!!!
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Customer Care, Otro at Hard Rock Hotel Cancun
Responded 3 days ago
Dear Jordyn, Thank you very much for staying with us and taking the time to share your experience with us. We are truly pleased to have met your expectations in every aspect of your recent stay. The Hard Rock family already misses you and we will be happy to see you back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
marinielsalas wrote a review Sep 2022
Peoria, Arizona2 contributions
Overall this place was good. Some staffs are rude and not helpful at all. Specially reception areas. Dine in food does not have much menu options. Vacation planner was a bit of a ripoff because they charge you for the parks but once you get there, you still have to pay for some of the activities in the park. Transportations to and from the airport doesn’t communicate well either.
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Review collected in partnership with RCI
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Customer Care, Otro at Hard Rock Hotel Cancun
Responded 4 days ago
Dear Marinielsalas, Thank you so much for taking the time to share your experience with us. We are very sorry for the experience you may had during your recent stay. We are always looking to improve our service in all aspects and our main goal will always be to achieve the satisfaction of our guests. Rest assured that your feedback is very important to us and will be channeled to the appropriate departments to work on the details mentioned. If you give us the opportunity to regain your trust, I assure you that we will do our best to provide you with the great hotel experience that represents us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$385 - US$569 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cancun palace hotel cancun, cancun palace resort, palace hotel cancun, cancun palace cancun
FORMERLY KNOWN AS
Cancun Palace Resort
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
601
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Frequently Asked Questions about Hard Rock Hotel Cancun
Which popular attractions are close to Hard Rock Hotel Cancun?
Nearby attractions include H Roof (0.3 km), Club 91 (0.3 km), and Playa Ballenas (0.2 km).
What are some of the property amenities at Hard Rock Hotel Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Hard Rock Hotel Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hard Rock Hotel Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hard Rock Hotel Cancun?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Hard Rock Hotel Cancun?
Conveniently located restaurants include Harry’s - Cancun, Mamazzita Cancun, and Carajillo Cancún.
Are there opportunities to exercise at Hard Rock Hotel Cancun?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hard Rock Hotel Cancun have an airport shuttle?
Yes, Hard Rock Hotel Cancun offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hard Rock Hotel Cancun have airport transportation?
Yes, Hard Rock Hotel Cancun offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hard Rock Hotel Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hard Rock Hotel Cancun?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.