HYATT ZIVA CANCUN

About

4.5

Excellent

9,088 reviews

Location

Cleanliness

Service

Value

Travellers' Choice 2019 Winner

Certificate of Excellence

Located on a spectacularly scenic peninsula - surrounded by ocean on three sides - and designed in a tranquil village-like setting, Hyatt Ziva Cancun connects guests to the natural beauty of Cancun's coast with several unexpected delights along the way.

Room & Suite (701)701

Full view

Property amenities

Free parking

Free High Speed Internet (WiFi)

Pool

Fitness Centre with Gym / Workout Room

Free breakfast

Beach

Aerobics

Babysitting

Parking

Free internet

Wifi

Public wifi

Internet

Hot bath

Pool / beach towels

Infinity pool

Rooftop pool

Pool with view

Adult pool

Outdoor pool

Heated pool

Private pool

Fitness / spa changing rooms

Fitness classes

Sauna

Bar / lounge

Restaurant

Breakfast available

Breakfast buffet

Swimup bar

Poolside bar

Rooftop bar

Entertainment staff

Evening entertainment

Karaoke

Table tennis

Nightclub / DJ

Indoor play area for children

Children Activities (Kid / Family Friendly)

Kids club

Airport transportation

Business Centre with Internet Access

Conference facilities

Banquet room

Meeting rooms

Spa

Couples massage

Facial treatments

Foot massage

Full body massage

Head massage

Massage

Salon

Steam room

Rooftop terrace

24-hour security

Baggage storage

Concierge

Non-smoking hotel

Outdoor fireplace

Sun terrace

Sun umbrellas

Butler service

Laundry service

Room features

Air conditioning

Private beach

Fireplace

Housekeeping

Private balcony

Minibar

Refrigerator

Flatscreen TV

Room service

Safe

VIP room facilities

Room types

Ocean view

Non-smoking rooms

Suites

Family rooms

Good to know

HOTEL CLASS

HOTEL STYLE

Modern

Trendy

Languages Spoken

Spanish

Hotel links

Visit hotel website

Special Offer:Up to 55% + $200 Perks

Hotel deals

Location

Full view

Contact

Blvd. Kukulcan, Manzana 51, Lote. 7 Hotel Zone, Cancun 77500 Mexico

Name/address in local language

00 52 81 2085 8178

Getting there

Cancun Airport17 kmSee all flights

Aerodromo de Playa Del Carmen67 kmSee all flights

Car HireSee all Cancun car hire

See all nearby hotels

Nearby restaurants

La Joya

166 reviews

5 minMexican

Restaurant Le Basilic

See all nearby restaurants

Nearby attractions

Palazzo Cancun

384 reviews

6 minBars & Clubs

See all nearby attractions

9,088Reviews1,323Q+A100Room tips

Christmas Vacation Almost perfect.....

Our family vacation with 2 kids 14 &16. We had a great time in HZ. Amazing place. Excellent food and service at all places, specially at the pool. I wanted to say thank you to Carlos, Gonzalo, Omar, Gorge, Oliver for great service and the warm welcome. My concern was with the TEEN CLUB closed at 9PM. each night after dinner my kids were bored because they didn't know what to do.

Date of stay: December 2019

Value

Location

Service

Hotel's Favourite

The Best All inclusive in the Hotel Zone

I absolutely recommend Hyatt Ziva to anyone looking in Cancun. From checkin, stay,food,spa,pool,amenities,activities and checkout, this resort is the best. There is so much to do and the atmosphere is amazing. I am coming back for sure

Review collected in partnership with Hyatt Hotels

Date of stay: September 2019

Value

Rooms

Location

Cleanliness

Service

Sleep Quality

Trip type: Travelled as a couple

Dear 643petec, Thank you for taking the time to share with us your 5-bubble review and for choosing Hyatt Ziva Cancun All-Inclusive Resort as host to spend the best family leisure time; your first-hand experience really helps other travelers looking for the best family-fun and great getaway for everyone. We are delighted to know our world class service, modern spa facilities, extra special amenities, excellent food quality and full-fun entertainment activities, have exceeded your expectations in every aspect; we are definitely pioneers in the evolution of All-Inclusive, creating at all time memorable moments where guests of all ages can delight in fun at one of the most sought-after locations in Cancun. On behalf of all Hyatt Ziva Cancun associates and myself, we genuinely hope to have the opportunity of welcome you again soon. Sincerely, with a Service from the Heart. Alex de B, General Manager

awesome 7 days

very excellent service. many food choices. food at restaurants was very good. brewery on site if u like craft beer. all the drinks are good and beach service was excellent. it is a bigger resort but you can still find places if u want peace and quiet. very good service throughout the resort

Review collected in partnership with Hyatt Hotels

Date of stay: January 2020

Value

Rooms

Location

Cleanliness

Service

Sleep Quality

Trip type: Travelled as a couple

One of the best hotels we've ever stayed!

Just one of the best hotels we've ever been!!! Very close to perfection, from our point of view. The only thing we didn't like was that the buildings are to massive, to much concrete on sq meter. Thank you for a great vacation!!!

Review collected in partnership with Hyatt Hotels

Date of stay: December 2019

Value

Rooms

Location

Cleanliness

Service

Sleep Quality

Trip type: Travelled as a couple

+1

BANNER vacation for 3 generations. An amazing FAMILY resort!

Our family- two boys ages 10 and 13, two parents in their 40's, and a set of grandparents in their mid-to-late 70s, spent a FANTASTIC week at the Hyatt Ziva Cancun. It was our 5th All-Inclusive stay in the past 4 years, and, without question, the BEST property we have ever visited. (Royalton Riviera Maya was nice for a first-time family trip. Valentin Imperial Maya was fantastic for adults-only and we LOVED it. Barcelo Maya Grand was HORRIBLE- with bedbugs. GROSS.) We had 3 rooms in the Pyramid building- all on the 5th floor with amazing ocean views. The rooms were incredibly clean with maid service twice daily. In addition, they were super sound proof. When Hyatt Ziva says "ocean views" they mean it! It would be a perfect spot for anyone traveling with small children who has to spend time in the room during naps. (See photos) The food was THE BEST, most varied and diverse and creative- we have experienced in Cancun and Riviera Maya. We LOVED the fruit cart, taco truck, paella pan of langostinos and more that were all served poolside. The coffee shop, sportsbar, 24 hour cafe, Moods, and CANDY STORE(!) are all brilliant additions to the typical all-inclusive experience and made all members of our family very happy. On our final night I asked my 10 year old what his favorite thing about our trip had been, and he quickly answered, "The staff." I had followed a Hyatt Ziva fan page on FB and read rave reviews, but the staff, in their treatment to all 6 of us, exceeded my expectations. We took full advantage of the activities- run by Jesus and Astor and attended Sunrise Yoga Aqua Cycling Aqua Strong (on floating paddle boards in the pool- see photo) Aqua Zumba Ziva games Water Volleyball and Beach Volleyball Astor is a class act and excellent instructor- She makes sure her students are safe and having fun. Jesus is the Captain of Fun Times at Hyatt Ziva- an amazing young man who went out of his way to include my sons---even if they were the only kids to show up for beach volleyball. Hyatt Ziva is lucky to have Astor y Jesus y Paul. We arrived on New Years Eve and ate an incredible meal at El Mercado. This buffet is fantastic and far surpassed any other all-inclusive buffet. There's even a section just for kids. We also loved Mexican Night at El Mercado. There was amazing live music and more food options than we could ever tackle. We LOVED not having to deal with the nonsense of dinner reservations as we had at the Royalton and horrible Barcelo. Only once did we have to wait on a table for 6. Excellent staff members of note: Allan y Pierro at Bar del Mar were wonderful to my youngest son who lives for fun drinks when in Mexico. They were gracious and kind. Esperanza y Omar were great servers at the pool. Martin & Jesus at MoonGate were EXCELLENT servers and we ate there 3 times during our 7 night stay. Loved the spring rolls and dessert sushi. Antonio at El Mercado was fantastic to us, making Mexican night even more fun. And Guadalupe, making churros and scooping ice-cream, is a SAINT. The entire staff at Chevy's were SUPER. Quick with lunchtime burger orders. Josephat, Jesus, Astor, Paul, Roberto- All TOP-Notch entertainment staff At Tradewinds- Sofia, the manager, Eunice, the hostess, and Paulo, our server, spoiled us. The bread and dipping oils at lunch are buenissimo. The staff at the candy store, Pastilles, are WONDERFUL. The guys working in the food trucks do a phenomenal job in a small, hot space. What could be improved: SHADE solutions. The Bali Beds were comfortable- but did not provide comprehensive shade. The umbrellas on the beach by Habaneros were great- but that beach is super crowded with 3 dense rows chairs and umbrellas and not a place you want to spend a day. Fliers with Activities: We would have loved a flier when we checked in with the weekly events and activities printed on it. Latin Show: I would not call this Family Friendly. Watching the Latin Show- if felt a bit like we were at a Bachelor Party. Or in Vegas. The Circus Show was great. Breakdancing and Michael Jackson were fun. Would love to see a Mentalist or Magic show added to the mix. In Summary: The location is fantastic, the weather was perfect, the facility has everything you could ever need, the staff are phenomenal, and from leaving the property to getting to our gate at the airport took only 1 hour. Our holiday week at the Hyatt Ziva exceeded ALL of my expectations. My children had a blast, my parents loved it, and we will return again in a heartbeat.…

Date of stay: January 2020

Location

Cleanliness

Service

Room Tip: We had an excellent experience with Ocean View rooms in the Pyramid building on the top, 5th floor.

See more room tips

PreviousNext

12 3 4 5 6…1471

Hi are there any cats in this hotel? As I have a fear. Thank you

No cats! Don’t worry, but lots of birds.

Planning on traveling around May to Hyatt ziva. How bad is the seaweed? I heard that’s a problem in Cancun around this time!

I travel in April every year and if there is any seaweed the resort is great about cleaning it up, even if there is a small amount they are out there early morning to get it cleaned up.

Show all answers

What are the hours for the pool at the resort?

You can swim 24 hours. We usually found chairs around 7am.

Show all answers

hi, I am going to be staying at the Hyatt Ziva Cancun resort for the first time in a few month and i was wondering if there are any restrictions on the use of drones? If so, where are they applied?

I’m no expert, but we did see them in use filming weddings in November 2019.

We are coming for New Years and would like to know what events you have planned for families / adults and what the dress code will be.

doesnt matter. Dress code is not enforced.

PreviousNext

123456…265

"We had an excellent experience with Ocean View rooms in the Pyramid building on the top, 5th floor."

Read full review

"I don't think you can go wrong with any suite at this resort"

Read full review

"The Club tower is a great place to stay"

Read full review

"best views"

Read full review

"Water view rooms all had great views"

Read full review

PreviousNext

123456…20

PRICE RANGE
€362 - €931 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
dreams cancun resort & spa, dreams hotel cancun, dreams cancun hotel, camino real cancun, dreams cancun mexico, cancun dream resort, dreams resort spa cancun, cancun dreams hotel, dreams resort cancun mexico
FORMERLY KNOWN AS
Dreams Cancun Resort & Spa
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
547

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

Frequently Asked Questions about Hyatt Ziva Cancun

Which popular attractions are close to Hyatt Ziva Cancun?

Nearby attractions include Palazzo Cancun (0.5 km).

See all nearby attractions.

What are some of the property amenities at Hyatt Ziva Cancun?

Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.

See all property amenities.

Which room amenities are available at Hyatt Ziva Cancun?

Top room amenities include a minibar, air conditioning, and a flat screen TV.

See all room amenities.

What food & drink options are available at Hyatt Ziva Cancun?

Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.

Learn more.

Is parking available at Hyatt Ziva Cancun?

Yes, free parking is available to guests.

Learn more.

What are some restaurants close to Hyatt Ziva Cancun?

Conveniently located restaurants include La Joya, Restaurant Le Basilic, and Isla Contoy.

See all nearby restaurants.

Are there opportunities to exercise at Hyatt Ziva Cancun?

Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.

Learn more.

Does Hyatt Ziva Cancun have an airport shuttle?

Yes, Hyatt Ziva Cancun offers an airport shuttle for guests. We recommend calling ahead to confirm details.

Learn more.

Does Hyatt Ziva Cancun offer any business services?

Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.

See all property amenities.

Are there any historical sites close to Hyatt Ziva Cancun?

Many travellers enjoy visiting El Rey Archaeological Zone (7.8 km) and Scorpion’s Temple (3.4 km).

See all nearby attractions.

Does Hyatt Ziva Cancun have any great views?

Yes, guests often enjoy the harbour view available here.

Learn more.

Want more?

See more questions & answers about this hotel from the TripAdvisor community.

Hyatt Ziva Cancun All-inclusive Resort

About

Location

Reviews