Coral Level at Iberostar Selection Cancun
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Boulevard Kukulcan Km. 17, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Room & Suite (236)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
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Updated 15/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Coral Level at Iberostar Selection Cancun
Updated 15/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#8 of 244 hotels in Cancun
Location
Cleanliness
Service
Value
Travellers' Choice
Get to know Coral Level at Iberostar Selection Cancun and redefine what all-inclusive means! In this adults only hotel in the white sands of Cancun, Mexico boasts a unique and memorable getaway location.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Golf course
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Nightclub / DJ
Shuttle bus service
Car hire
Business Centre with Internet Access
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Head massage
Massage
Pedicure
Salon
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Bath / shower
Safe
Telephone
VIP room facilities
Wake-up service / alarm clock
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Room types
Ocean view
Suites
Good to know
HOTEL CLASS
Languages Spoken
English, French, Spanish
Location
Full view
75Somewhat walkable
Grade: 75 out of 100
23Restaurantswithin 1 km
8Attractionswithin 1 km
Contact
Boulevard Kukulcan Km. 17, Cancun 77500 Mexico
Name/address in local language
Getting there
Car HireSee all Cancun car hire
897Reviews195Q+A100Room tips
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Popular mentions
+1
Iberostar Coral Level We LOVE adults-only resorts. It's the only way to travel. We did a lot of research looking for the best in Cancun. We read endless reviews, looked at dozens of websites and finally settled on the Coral Level at Iberostar. We flew in December from Colorado Springs. Masks on the plane, anxiety, the whole she-bang. When we got there, all our worries washed away. The Room: The Coral Level is the adults-only section of the Iberostar resort. You have access to the whole resort, but your room, pool and beach area are private. Our room was modern, updated, and super clean. But it was the view from the balcony that stole the show. The ocean views were amazing, and we spent a lot of time out there. There is even a jacuzzi tub so you can soak while you watch the water. We had a little runaway bubble fiasco on a particularly windy day, but it made for a great story. The Beach: Absolutely stunning crystal-clear teal water. The waves were calm the first day we arrived which allowed us to float around in the sun like drunk otters. Later in the week the waves got HUGE which made for more thrilling ocean play. There are first come first serve cabanas on the beach that are wonderful to lay in ALL day. Servers come around often for all your drink and food needs. Get up early to snag one close to the water…we got up at 9am (early in vacation time) and they were all full. Even with the hotel at limited capacity. The Pool: The pool is a beautiful infinity pool right on the beach so you can still watch the ocean. The water is cold, but Mexico is hot, so it was fabulous. The swim up bar was closed but they still had MTV-style poolside activities like a drinking contest, which was amusing to watch. You also have access to the multiple pools on the family side. Entertainment: Every single night in each bar area, there was some kind of entertainment be it a Selena impersonator, a DJ, or an amazing electric violinist. COVID: Same rules as back in the USA. Masks indoors and until you take your seat at a restaurant. I saw staff cleaning and sanitizing constantly. We felt very safe. The Food: Ok. There is a reason I saved this one for last. The food was…ok. Everything we ate was just ok. Not horrible but not great. The food was much better in Cabo. There’s room service. There are poolside grills. There are two buffets on the resort which are modified for Covid, and several restaurants on the family side. They fill up FAST with the Covid restrictions so you MUST make a reservation in advance. We tried them all and they were all kind of meh. We spoke to other guests who agreed. The best BY FAR was the Japanese restaurant. If you can get in. Overall, we had a great time. We felt that the service and beauty of the hotel made it worth the trip. Thank you Iberostar Coral Level for an excellent escape!…
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Date of stay: December 2020
Value
Location
Service
Room Tip: You DEFINITELY want an ocean view!
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Helpful
Response from Quality Manager Iberostar Mexico, Owner at Coral Level at Iberostar Selection Cancun
Responded 2 days ago
Dear guest, We would like first of all for you to know that we are really pleased that you had such an excellent holiday with us at Coral Level at Iberostar Selection Cancun. Every area and every service of our hotel is designed to provide a quality holiday experience, and whenever we receive confirmation this has been achieved we consider it a success story. We would like to thank you once again for your appreciation and hope to welcome you back again soon. Best Regards, Quality Manager Coral Level at Iberostar Selection Cancun
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+1
Our stay at The Coral Level was absolutely fabulous! From the moment we checked in we were treated with respect and in a friendly matter by all resort employees. They showed how much they cared about making the guest feel special. I want to mention one employee in particular, his name was Albin and he worked in entertainment. He was the best! His attention to detail was second to none, always striking a friendly conversation and keeping us updated on all resort activities. If you are looking for great food, an adult only environment, beautiful and modern decor, great entertainment options, best DJ in town, the best rooms in Cancun and top notch service, Coral Level is the place to be. I would definitely come back next time I visit Cancun.
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Date of stay: January 2021Trip type: Travelled as a couple
1 Helpful vote
Helpful
Response from Quality Manager Iberostar Mexico, Owner at Coral Level at Iberostar Selection Cancun
Responded 4 days ago
Dear guest, Firstly, we want to thank you for choosing Coral Level at Iberostar Selection Cancun for your recent holiday and for sharing your experience with us. We are really happy to read your enthusiastic comments about our prime pillars we set in place to ensure splendid vacations for our guests. Once more, we thank you for this complimentary review of our hotel and we hope to see you again in the future. Best Regards, Quality Manager Coral Level at Iberostar Selection Cancun
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+1
This is definitely best views in Cancun, beach is clean and miles long to walk and swim on. Customer service over the top. Paola at the pool is top notch!! Resort is in a great location only 25 min from airport. Covid conscience and food is excellent!!
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Date of stay: January 2021Trip type: Travelled as a couple
Helpful
Response from Quality Manager Iberostar Mexico, Owner at Coral Level at Iberostar Selection Cancun
Responded 5 days ago
Dear guest, We would like to thank you for your kind review of your recent holiday with us at Coral Level at Iberostar Selection Cancun. Such a friendly review is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts. Again, we thank you for your pleasant opinion of our hotel and hope that we will continue to provide you with excellent holiday experiences in the future. Best Regards, Quality Manager Coral Level at Iberostar Selection Cancun
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+1
You have to see the beauty of this resort for yourself, my words alone won't do it justice. The Coral Level is fresh and modern. The resort spared no expense on the astestics of this place. Pros: Beach is clean and beautiful Rooms are modern and spacious All rooms are ocean view Friendly hotel staff with NO sales pitch Cons: The food selection is average with exception to Breakfast Ocean waves are rough in this area, alot of rocks at entry to water. This was disheartening bc I enjoy calmer waters There is one pool on this side of the resort. My overall experience at this resort was above average.
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Date of stay: November 2020Trip type: Travelled with friends
Helpful
Response from Quality Manager Iberostar Mexico, Owner at Coral Level at Iberostar Selection Cancun
Responded 1 week ago
Dear guest Thank you so much for giving us the opportunity to host you at Coral Level at Iberostar Selection Cancun. We are delighted to learn that you were fond of our stunning facilities and the beautiful beach. On the other hand, we are truly committed in offering our guests only the best experiences and it saddens us to hear that you did not fully enjoy your stay with us. We assure you that we will forward your comments to the corresponding departments for a proper follow up. We hope to welcome you back in the very close future to keep pampering you, as you deserve. Kind regards, Quality Manager Coral Level Iberostar at Iberostar Selection Cancun
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This is the second time I am posting this review. Somehow my first one was deleted, unsure if this was deleted by Tripadvisor or The Iberostar. The Coral Level concept is a flop – far from 5 stars, overrated and certainly overpriced. If you want to relax, be able to lose track of time and not worry about mealtimes, go anywhere else but here. If you do not want to have to look for anything -- breakfast, coffee, sealed bottled water or a place to go for dinner, go anywhere else but here. Truthfully, this resort would only be 5 stars to anyone who hasn’t experienced a true 5 star property. Please note that this review has nothing to do with enhanced Covid 19 measurements. Since hotels have adopted the required changes, we (my longtime boyfriend and I) have been to Dreams Vista Cancun (5 stars), TRS Coral (5 stars), The Reef Playacar (3 stars-3.5 stars) and Panama Jack Playa Del Carmen (4 stars, that I would personally rate as 5 stars). Now on to The Coral Level at Iberostar Selection Cancun, which is supposedly a 5 star resort. This was formerly Star Prestige and recently rebranded, opened as Coral Level in 2018. The building: The Coral Level is an ocean front building to the left of Iberostar Selection Cancun. The cool, perfumed lobby is a fake-out, the property seems like a 5 star from here but it's not. Yes, the look of the lobby and pool area are visually pleasing but all in all the decor is on par with any newer 4+ star property in the Riviera Maya. Do not mistake the credit meant for the aqua blue water of Cancun to be meant for Coral Level. OTW to the rooms/the room: • The elevators look like freight elevators • The hallways look run down • No coffee makers in the room • Water is in two recyclable bottles (you have to call room service or guest service to get these refilled and though we were told there were refilling stations, we never found one) • The tiny "fridge" has the sorry-est selection of beverages (3 beers and 3 sodas, that's all the "cool box" which didn’t keep cool could fit) • Side note: lots about this hotel is inconsistent -- on one hand eco friendly, on the other hand, takes too perks away from guests and claim it's due to Covid 19 measurement but actually feels like revenue driven decisions • The room smells damp • The AC is weak • You will want to request more pillows • The look of the room is overly sterile • No welcome fruit, chocolate, wine or anything (no "thank you" at all for trusting them with your precious vacation) • Very basic bathroom amenities -- none of the extra amenities you'd normally find at a 5 star (no hand sanitizer, which I thought was a Covid 19 requirement, no ear swabs, no sunblock, nothing extra outside of shampoo, conditioner and soap -- even if the Coral Level is aiming for eco-friendly, why not at least have a welcome kit that is only replenished upon request) • No beach towels in the room • No welcome cocktail or cool towel upon arrival (rushed, info-lacking check in) The food: The 24 hour room service is a complete joke. No coffee, no juices, no breakfast items. There are only a couple terrible wraps, burgers and pizza. *The overall food quality throughout this hotel is not good. Btw, the room service menu is the same as the 1 snack bar on the Coral Level property (again, not good, maybe besides the fries). The 1 small buffet at Coral Level is an optical illusion. Looks like there's a fair variety of items but upon a closer look, it's mainly bread spread out, cheese spread out, salads spread out and salami spread out. I have to mention that we tried 3 chicken dishes at the buffet, all were a strange texture. Also, good luck getting reservations for dinner. The one reservation we finally got happened because we complained. It was at the steakhouse. Steaks were good. Sides were not. *Fries here were the same as room service and the snack bar. The bars: The lobby bar/cafe is good but on vacation I don't want to have to get dressed and take an elevator to get coffee. They also hide the better brands of liquor and/or say they've ran out. The pool bar is closed. Why can't this be open with every other seat blocked? The hotel is at 30% capacity anyway. Plus, people sat along the pool bar and the poolside waiters/waitresses needed to go into the pool bar well to serve drinks anyway, causing the same “crowding”. By the way, while sharing feedback right before checkout, we were told that we could get breakfast delivered upon request to the room, lies. We were also told that we could get a coffee maker set up in the room, also a joke. In short, we got neither breakfast nor a coffee maker in our room, which we had asked for during our stay. Last comments, reception asked if we were celebrating anything special upon check-in, it was the second half of my birthday trip, not only was it ignored, the experience at Iberostar soured our trip overall. Also, when I asked what makes Coral Level special (whether it be services or what have you), the answer I got was that the building was newer than the rest of Iberostar Selection Cancun. This is laughable because the rate for Coral Level is so ridiculous for nothing. This conversation was with the hotel director. We were only offered an upgrade voucher for our next visit, this is after I took the time share my feedback and disappointment. An upgrade voucher? That is equals to asking me to spend again what we already regret investing in the Coral Level, only to get a “better” room. (the rooms at Coral Level look almost identical, no matter the category, unless you have a rooftop room. Even so, the main difference is a small plunge pool vs a large tub on your balcony). I could go on forever but this is long enough. I will say, the staff is nice and lovely (despite most of the reception team seeming green and unfamiliar with the property). The Cancun beach is truly 5 stars, though the Coral Level resort experience feels 3 stars at very best. However, for the experience I/we had, plus again considering the price point for this hotel, I have to give this place 1 star (actually 0, if I could). I hope you do not make the same mistake I/we did by choosing this resort. There are many, many resorts up and down the Riviera Maya, at much better rates, actually offering the 5 star experience that this place claims to provide. Recs for 5+ stars: Preferred at Dreams Tulum, Preferred at Dreams Vista Cancun, TRS Coral Recs for 4+ stars: Privilege at Ocean Riviera Paradise, Platinum at any Princess resort, Panama Jack Resorts Recs for 3+ stars: The Reef Playacar, The Royal Solaris Cancun…
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Date of stay: January 2021
Value
Service
Sleep Quality
3 Helpful votes
Helpful
Response from Quality Manager Iberostar Mexico, Propietario at Coral Level at Iberostar Selection Cancun
Responded 1 week ago
Dear guest, We really appreciate you choosing our hotel Iberostar for your holiday and for taking the time to send us your personal impressions regarding your stay. It is important to mention that we are proud to be environmentally conscious and we have created several initiatives through our Wave of Change. This is a pioneer movement built on the core values of sustainability and trust built on three pillars: moving beyond plastics, the responsible consumption of seafood and improving coastal health. On the other hand, indeed, many of the room amenities are now different due to covid-19 restrictions and our Wave of Change program, as previously explained. Let us add that in our establishment we strictly follow more than 300 protocols created according to our own Medical Advisory Council and the responsible health authorities, in order to guarantee the safety of both guests and employees. We have reorganized spaces and adjusted protocols to eliminate, as far as possible, individual physical contact with objects and food. Also, we kindly ask our guests to understand that for the safety of all and because of the authorities’ mandatory regulations, at this moment the pool bar is temporarily closed in order to keep social distancing. Please understand that, despite our controls and monitoring, individual responsibility for the good of all is essential. We truly regret all these meant an inconvenience for you and kept you from enjoying your stay. Once again we are sorry if by the time you stayed with us your expectations were not exceeded despite our efforts to make your stay as memorable as possible. We truly hope you can enjoy your free upgrade on your next visit and we look forward to having another opportunity to change your recent experience and make you enjoy from the true Iberostar experience. Best regards, Quality Manager Coral Level at Iberostar Selection Cancun
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PRICE RANGE
US$281 - US$705 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Iberostar Selection Cancún Star Prestige
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
156
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Claim Your Listing Frequently Asked Questions about Coral Level at Iberostar Selection Cancun
Which popular attractions are close to Coral Level at Iberostar Selection Cancun?
Nearby attractions include Parque Maya Tours (0.8 km), Playa Delfines (0.8 km), and Mayan Museum of Cancun (0.7 km).
What are some of the property amenities at Coral Level at Iberostar Selection Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Coral Level at Iberostar Selection Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Coral Level at Iberostar Selection Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Coral Level at Iberostar Selection Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Coral Level at Iberostar Selection Cancun?
Conveniently located restaurants include Black Hole, Bacoli Tratoria, and Restaurante Condimento.
Are there opportunities to exercise at Coral Level at Iberostar Selection Cancun?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Coral Level at Iberostar Selection Cancun have an airport shuttle?
Yes, Coral Level at Iberostar Selection Cancun offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Coral Level at Iberostar Selection Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Coral Level at Iberostar Selection Cancun offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Coral Level at Iberostar Selection Cancun?
The staff speaks multiple languages, including English, Spanish, and French.