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Ctra. Federal 307, Chetumal – Pto. Juarez, ​​Km 335, Cancun 77569 Mexico
42 people are viewing this hotel
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Traveller (5481)
Dining (589)
Room & Suite (352)

About

#16 of 270 hotels in Cancun
Location
Cleanliness
Service
Value
Haven Resorts & Spa offers luxuriously superior accommodations and amenities that are sure to make business and leisure travelers alike fall in love with Cancun!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Tennis court
Airport transportation
Wifi
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast buffet
Special diet menus
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Nightclub / DJ
Car hire
Taxi service
Business Centre with Internet Access
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Private balcony
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Romantic
Languages Spoken
Spanish
3894Reviews635Q+A100Room tips
Traveller rating
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33Katelyn_H33 wrote a review Yesterday
Hershey, Pennsylvania1 contribution
During our stay the employees really made the experience. I enjoyed interacting with the entertainment staff, specifically Karla (Karlita), Elias, and Nikki. Also during our stay a foot injury occurred and lifeguard Sahel was super helpful! He came to our room to dress my friend’s foot and answered a ton of our questions - I think we talked his ear off! Also, our butler Manny was super helpful and so was Jesus (other butler). I really appreciated everyone’s great service and attention.
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Review collected in partnership with this hotel
Date of stay: November 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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fremontcory wrote a review Yesterday
1 contribution
Super property. Could hang with the other people or find nice peaceful quiet spot. Pools and bar sever ice was amazing. The only thing that could be better is the ocean isn’t as clear at this location as others
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Review collected in partnership with this hotel
Date of stay: November 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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rmdenz wrote a review Yesterday
1 contribution
The resort itself is beautiful. But this is the first adult only 5 star resort that we been to that did not serve top shelf liquor or access to all restaurants without a significant upgrade cost. We decided to upgrade, other than a room with an ocean view there was no other value. We were distinguished with a bracelet (which made us uncomfortable) and had to tell the bar tenders specifically what brand of alcohol we preferred in front of others, which were not allowed the top shelf brands. We also found just getting top shelf brands was a struggle ie. sambuca at one restaurant not available at another. We found this to be the with most liquor. The food seemed very inconsistent. We went to each restaurant twice. Each restaurant was excellent once, both in food and service. Our second experience was not as the first in food or service with the exception of Oilios. This restaurant was amazing in both food and our amazing waiter Abel. He made it so special for my wife and I. We would like to acknowledge some staff who made our trip memorable. Pool butler staff Mauricio, Salomon, Alexa, and Pancho. Continuously checking on our poolside comfort. Tahani breakfast crew. Aurtuo, Cesar, Leo, and Tessa. Giving us us a great start to our day. Thank you, Aquino at Vora Mar for the amazing service and first ever chocolate martini. Thank you Brandon and bartenders at the long pool who came to know our drink order on site. This is our fourth adult only 5 star resort. We will not use this resort again. Rather take the extra drive time to better resorts.
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Review collected in partnership with this hotel
Date of stay: November 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ella wrote a review Yesterday
United Kingdom2 contributions
+1
We visited for our anniversary (and delayed honeymoon). The whole resort is very clean and well kept. There were always people cleaning throughout the day. The staff were wonderful and always very attentive and friendly. Breakfast and lunch at the buffet were good, a lot of choice but still good quality. If you go for dinner at the restaurants you may need to wait for a table especially after 7pm. But the longest we had to wait was about 20 mins in the bar so not too bad. (If you are a larger group say 6 or more you will probably need to make a reservation in advance) If you want a good sun bed, you need to get up by around 7:30 at the latest. We used the long pool mostly as there was a little more going on, they had the dj playing music and activities such as volleyball and aerobics during the day. If you wanted to relax more you could go to the round pool which was a bit quieter or down to the beach. There was still a bit of seaweed on the beach but not too bad, you could still go in the sea. We used the spa twice, the massage was amazing and the second time we did the hydrotherapy which was also really enjoyable. It’s not cheap but I think definitely worth the extra money. We got room service a couple of times, it’s nice to have the convenience of food delivered to your room but I think the quality of the food was not as good as it would be in the restaurants. But this is to be expected I suppose. Overall we had the most relaxing trip, and would definitely recommend Haven. We would love to visit again in the future.
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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crystalgalbraith wrote a review Yesterday
Burlington, Canada1 contribution
I have been to Mexico 4 times prior to staying at this resort and this is the only one that I would ever return to. The hotel was immaculate, staff were amazing, food was top notch, other vacationers were friendly and respectful. The beach was beautiful, ocean was great but unfortunately not as clear as I would prefer (couldn’t snorkel) but I didn’t mind as all other amenities were above average. Stayed in the Jr suite ocean view serenity club room (1206). It was TO DIE FOR! The room, the view, the sound of the waves crashing along the shore all day and night, the balcony and the tub complete with bath salts and bubble bath!! Our butler (Jesus) was great, not overwhelming but was there whenever we needed him! Can’t wait to come back Haven! Thanks for a great week :)
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Review collected in partnership with this hotel
Date of stay: November 2022
Value
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Location
Cleanliness
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Angela J wrote a review 26 Nov
3 contributions
Absolutely can not wait to come back. For my fiancé’s 40th I booked this spot with two other couples. We not only had the most perfect relaxing time, we all agreed that it was a get away that we all desperately needed. The cleanliness, food, ambiance, weather but most of all the customer service was impeccable. There is relaxing pool vista, the party pool with tons of activities (look for Nikita. She is awesome). Definitely book yourself a massage with Lupita. She’s tiny but strong . Do yourself a favor and don’t skip the water hydro pools. It is so relaxing. Last but definitely not least for the best customer service of all request Marilu. Marilu was a true gem and is so genuinely helpful. I could go on and on about this place. One suggestion this service is so fabulous don’t forget to tip your servers. They definitely deserve it. That was the one thing we all kept saying was how impressed we all were with the service.
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Review collected in partnership with this hotel
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ed wrote a review 26 Nov
1 contribution
We booked this resort because of all the 5 star reviews. Being down here now, I can see why, but there are a few things I wish I knew. 1) serenity is useless 2) pool chairs - you need to wake up at 6:30am to get one or you’re out of luck (the serenity butler didn’t help with that) 3) do not plan on using the beach. There’s a barrier of seaweed and garbage in the water. 4) there’s constant music blasting in the pool. It’s all soft pop. We wanted a quiet restful vacation and having to wake up at 6:30am to get a chair and the loud crappy music just didn’t allow for that. Food was good and the workers were nice. Gym was good and facilities were nice. Just be sure you know what you’re getting into.
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Michelle T wrote a review 26 Nov
1 contribution
This trip was to celebrate our 20th anniversary and a birthday. We were looking to get away for some relaxation. This property gave us what we were needing. There were a few glitches, but the management was able to correct them. They checked in on us periodically to make sure we did not need anything. The view and atmosphere was so pleasant and refreshing. To be honest, I wasn't ready to leave. Shout out to Ana the yoga instructor. Awesome and helpful instructor. Keep her class!!!
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Date of stay: November 2022
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Room Tip: We enjoyed our beautiful view on the fourth floor away from a lot of noise.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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abby9289 wrote a review 25 Nov
1 contribution2 helpful votes
We’ve just returned from our stay at the Haven Riviera Cancun Resort and it’s blown us away! The hotel, room, resort, cleanliness, food and staff are all amazing. The staff are an absolute credit, they are the loveliest people, very attentive and really made the experience. It was genuinely difficult to leave having to fight tears back. A massive thank you to Felix, Leo, Caesar and Fermin - you made our experience and we can’t wait to return next year!!
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Review collected in partnership with this hotel
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Anon wrote a review 25 Nov
Vancouver, Canada1 contribution
Overall great experience! The staff are kind and friendly, resort is clean and food is good. The only negative experience I had here was on my last day, when this one older male staff member randomly yelled at me and gave me the dirtiest looks because I had laid a towel on a wet chair to sit on. Not really sure what the issue was there but did not feel great to have this rude interaction on my last day. He is walking around the pool angrily right now... Kinda scares me. Hope he doesn't go around being like that to others. Other than angry old man, all of the other staff members I encountered were so nice and pleasant. Hope he can learn from them.
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Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$357 - US$739 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
333
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HAVEN RIVIERA CANCUN - Updated 2022 Prices & Resort Reviews (Mexico)

Frequently Asked Questions about Haven Riviera Cancun
Which popular attractions are close to Haven Riviera Cancun?
Nearby attractions include Xoximilco Cancun by Xcaret (4.4 km), Wet'n Wild Cancun (6.7 km), and The library (1.4 km).
What are some of the property amenities at Haven Riviera Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Haven Riviera Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Haven Riviera Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Haven Riviera Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Haven Riviera Cancun?
Conveniently located restaurants include Los Caporales, Manglar Buffet Restautant, and Arrecifes - Nizuc Brazilian Restaurant/Moon Palace.
Are there opportunities to exercise at Haven Riviera Cancun?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Haven Riviera Cancun have airport transportation?
Yes, Haven Riviera Cancun offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Haven Riviera Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Haven Riviera Cancun offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Haven Riviera Cancun?
Many travellers enjoy visiting Zona Arqueologica El Rey (13.2 km).