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Haven Riviera Cancun

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Carretera Federal 307, Chetumal-Puerto Juarez Km 335, Cancun 77539 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (2814)
Pool & Beach (708)
Dining (391)
Travel safe during COVID-19
What you can expect during your stay
  • Staff required to regularly wash hands
  • Individually wrapped toiletries
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#24 of 245 hotels in Cancun
Location
Cleanliness
Service
Value
Travellers' Choice
Haven Riviera Cancun is an exclusive adults-only, all-suite, all-inclusive beachfront resort. Located 15 min SE of CUN airport, latitude °20.94 -87.30 between Cancun & Playa del Carmen, horizontal beach front hotel design facing the Caribbean Sea. The hotel has 333 units with king size beds, personalized mini-bars and aromatherapy, swim-out rooms, around the clock concierge and room service, 5 restaurants, 2 snack bars, 9 bars including 2 swim-up bars and a full-service spa; offering personalized services and luxurious amenities. The Serenity Club offers beachfront accommodations added VIP amenities, services and facilities.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Tennis court
Airport transportation
Wifi
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast buffet
Special diet menus
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Nightclub / DJ
Car hire
Business Centre with Internet Access
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Private balcony
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Iron
Laptop safe
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Languages Spoken
Spanish
1,343Reviews396Q+A100Room tips
Traveller rating
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  • 97
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  • 31
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Popular mentions
Darryl wrote a review Yesterday
Cancun, Mexico1 contribution
This hotel was a dream. The people were pleasant, nice, and personable. Manuel, our butler always was on top of our needs. He took excellent care of us. It’s like anytime I needed him he was there when outside of the room. This hotel was so relaxing and beautiful.
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Date of stay: January 2021Trip type: Travelled as a couple
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Passenger570071 wrote a review Yesterday
2 contributions
+1
My husband and I visited Haven Riviera Cancun for four nights in January with another couple. We had never been to Cancun before but the other couple had, and they had stayed at this resort before. So they gave us a preview of what to expect. I have to say it exceeded my expectations by far. From the moment we arrived we were treated like royalty with about every amenity you could hope for. Now when we arrived there was very low occupancy, so that might’ve contributed to our personal experience. But it was everything we expected and more! The food was outstanding. Our favorite by far was Satsu. Great sushi and fantastic servers who made the meal even more enjoyable. Olio was ver good too, and was a fancier experience. Honestly even the buffet was very good. The drinks were also great. Our favorite experience was with a mixologist named Lalo. He made our trip so much fun. He gave us a private mixology experience where he taught us about what he does. It was obvious that he loves his work. He recognized us every time we saw him and after learning our likes he was able to make our favorite drinks from memory. All of the bars provided great drinks. The pools were beautiful and well maintained. Bar service at the pools was fantastic. Our favorite by far was Marilu who never failed to bring our favorite drink from memory and even brought new ones to try that she thought we’d like. She look the time to get to know us and it was wonderful. The rooms were very nice suites with a wonderful balcony. The breeze up there was amazing. Gilberto did a nice job cleaning our room always making sure our bed was made of turned down. He did a nice job. The beach was nice but honestly we spent most of our time at the pool because the water was warmer there. I noticed they did a good job cleaning up the seaweed on the beach every day though. We only made it to the nightly show one time. It was your standard rest musical fair. It was fine and the dancers worked very hard! Overall it was a fantastic experience and I definitely want to go back! It was very hard to leave!
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Date of stay: January 2021Trip type: Travelled as a couple
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Wendy T wrote a review Yesterday
Mason City, Iowa1 contribution1 helpful vote
Havens is truly that! A haven of beauty and tranquility. The service was second to none. Our waiter JC made us laugh, and took care of us like royalty. Our concierge Manuel went above and beyond to make every aspect of our trip memorable. The room, food, customer service, entertainment, pools and beach were all spectacular! So many comfortable places to relax. No fighting for cabanas or beach chairs like most resorts. Our swim out junior suite was beautiful, comfortable and relaxing. Even the 24 hr room service was excellent! Looking to enjoy Cancun? Look no further than this beautiful, clean, friendly, relaxing Haven!
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Date of stay: January 2021Trip type: Travelled with friends
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Belinda Ayala wrote a review 21 Jan
Houston, Texas22 contributions
+1
This was our first time staying at a all inclusive resort and we saw the reviews and pictures and I must say the pics doesn’t do justice. It’s absolutely breath taking on person and a million times more beautiful. Huriberto- which he told us to call Berto he helped us in with the check in process he explained everything good and detailed. He booked reservations for us for me and my husband to have dinner and also we checked out Wednesday and our flight didn’t leave till 4 he let us stay in our room 2 extra hours and no charge. Very nice man and helpful. We stayed in the serenity jr club swim out pool facing the ocean. Luis was our personal butler and he was amazing he came every time and called us to make sure we were ok and if we needed anything he made sure we were well taken care of. He was amazing the so so nice. We would have our snacks/lunch at a place called Vistas which is only allowed for serenity members. And Eduardo, Luis and Audra attending us very very well. They were so nice and made our food and drinks with love and they catered to all our needs. They had such good hospitality and attitude and were very funny. They were our favorite host and waiters because of how fast and good they helped us out on everything. Thank you guys. Also We booked a couples massage and Dori helped us out with the process of everything she was too too sweet and nice. And Lupita/Abigail were our masseuse gave us the best massage we have ever experienced very nice and concerned to know how we were feeling through the process and if the pressure level was ok for us. Very nice girls. We had dinner at Satsu and our cook who performed in front of us and gave us a nice show I forgot his name but I’ll post his picture I want to thank him to he made extra rice for my husband and I and was very funny and nice I loved that restaurant and he cooked very very good. Also we met Abraham at Satsu he’s the mixologist and he made me a very nice yummy drink. He was so funny and made me 2 best drinks before heading out and they were just super delicious and he was very nice. Oscar was our room service guy. Brought us our food every morning and food was always hot and delicious. Also thank you to the taxi driver we always had to take us to places his name was Yhoser Gamboa very nice young man he took us around to sight see and explained everything to us and waited for us to shop around and he stood by and drove us all over the small town of Puerto Morelos. When I say everyone was just so nice and sweet and made sure our stay was perfect. It was just that. Everyone made sure we were full the food and drinks were delicious the best food we ever tasted I recommend the Mexicanito at Vistas it was delicious best drink. The room was so clean and had a gorgeous view. The shower was clean and felt good and our bed was so comfortable and pillows were comfortable. Thank you Haven Riviera for the hospitality and the good vibes we had with every single one of y’all. We will come again for sure . Hasty Luego. Gracias Berto, Eduardo, Luis, Auora, Lupita, Abigail, Dori, Yhoser-el taxi, Luis el Butler, Oscar, Abraham el mixologist. Y todos los de mas en Haven. Gracias de parte. De Ayala’s.
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Date of stay: January 2021
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Heather G wrote a review 20 Jan
Scottsdale, Arizona14 contributions6 helpful votes
I waited a while on this review because I was deciding on what to give it. We were there the week between Christmas and New Years and yes, the resort is beautiful and very well laid out but there are big service issues. Due to Covid the resort should have been operating at 60%, my guess is that they were fully sold and if not I would hate to see it when they are full. The first couple days were fine but as got closer to NYE and the resort got busier they could not keep up. Honestly, the staff at the resort are great and are physically working as hard as they can but management is short staffing them. We waited 90 minutes for room service, having to cancel a spa appointment. One day we could order food at the pool, the next day we could not - they were out of everything. The suite room butler told us a reservation was made for us for dinner, the restaurant said they do not take reservations and then we waited 1 ½ hours for dinner and another 45 minutes for food to be delivered. The food was not actually the food we ordered but that of another table that gave up and walked out. They ran out of glassware, the power went out twice, we needed a re key and had to go back twice. Again, the resort is beautiful (and the room layouts are great) but in the world competitive world of all inclusives in Cancun probably not one I would return to.
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Date of stay: December 2020
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PRICE RANGE
US$274 - US$599 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
333
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Frequently Asked Questions about Haven Riviera Cancun
Which popular attractions are close to Haven Riviera Cancun?
Nearby attractions include Xoximilco Cancun by Xcaret (4.3 km), Wet'n Wild Cancun (6.4 km), and Ventura Park (6.4 km).
What are some of the property amenities at Haven Riviera Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Haven Riviera Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Haven Riviera Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Haven Riviera Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Haven Riviera Cancun?
Conveniently located restaurants include Los Caporales, Manglar Buffet Restautant, and Bugambilias.
Are there opportunities to exercise at Haven Riviera Cancun?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Haven Riviera Cancun have an airport shuttle?
Yes, Haven Riviera Cancun offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Haven Riviera Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Haven Riviera Cancun offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Haven Riviera Cancun?
Many travellers enjoy visiting Zona Arqueologica El Rey (12.9 km).