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The Westin Lagunamar Ocean Resort Villas & Spa, Cancun

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Boulevard Kukulcan Km 12.5 Lt 18 Zona Hotelera Zona Hotelera, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$177
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Traveller (5432)
Pool & Beach (1310)
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Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 01/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Lagunamar Ocean Resort Villas & Spa, Cancun
Updated 01/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#21 of 249 hotels in Cancun
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Gold level
The Westin Lagunamar Ocean Resort Villas & Spa, Cancun is located directly on a white sandy beach in Zona Hotelera, in Cancun, Mexico. Our resort offers spacious one and two-bedroom villas that comfortably accommodate up to eight adults in as much as 1,140 square feet. Each villa features fully equipped kitchens, washers and dryers, generous living and dining areas, and complimentary Wi-Fi, in a perfect setting in the Hotel Zone on Mexico's Costa del Sol.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Mini golf
Tennis court
Babysitting
Valet parking
Wifi
Hot bath
Pool / beach towels
Pool with view
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast in the room
Swimup bar
Poolside bar
Evening entertainment
Table tennis
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Manicure
Massage
Pedicure
Waxing services
24-hour security
BBQ facilities
Baggage storage
Concierge
Convenience store
Currency exchange
Newspaper
Non-smoking hotel
Picnic area
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
Ironing service
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Room features
Bathrobes
Air conditioning
Private beach
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Iron
Wake-up service / alarm clock
Kitchenette
Dishwasher
Microwave
Refrigerator
Kitchenware
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Great View
Languages Spoken
English, Spanish
Hotel links
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Location

Full view
93Great for walkers
Grade: 93 out of 100
46Restaurantswithin 0.5 km
14Attractionswithin 0.5 km
7,265Reviews841Q+A100Room tips
Traveller rating
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Popular mentions
Jessica S wrote a review Feb 2021
25 contributions10 helpful votes
This was the best value for our 12 days in cancun. We had a full kitchnette with plenty of stuff to use and cook. Best savings and you dont feel like crap eating tons of food at all inclusives. Staff was great. Service was fabulous. If we called front desk for anything like replenishments toilet paper, towels, etc it was brought within 10 minutes and they even call us to make sure all was satisfactory. Beach and pool were gorgeous. Lots of beautiful white sand! We will be back an recommend to anyone!
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Date of stay: February 2021
Rooms
Service
Sleep Quality
1 Helpful vote
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Engelland Family wrote a review Feb 2021
8 contributions6 helpful votes
+1
We spent 9 nights with our teen, college student, and adult daughter. This was our second trip to Lagunamar and first vacation since the beginning of the pandemic. The resort is just as beautiful as ever. The Mercado is well stocked and serves Starbucks as well as groceries and deli items. The fitness center is well appointed and has added TRX equipment (medicine balls, kettle bells) since our last visit. Due to Covid, only the main pool and hot tubs are open, and the Viento restaurant is the only dining option. However, the restaurant bent over backwards to accommodate requests including off menu requests on multiple occasions. Happy Hour 2 for 1 drinks from 4-5. No housekeeping due to Covid but all needed supplies were promptly delivered. Mask policy was appropriately enforced i.e. wearing politely requested while moving through the resort but not while seated around or in the pool or while dining. Covid testing was scheduled by our concierge and was conveniently performed at the resort by a nurse with results available within 10 minutes. Overall, guests were treated with such warmth and kindness and it is clear the staff is working very hard to ensure a wonderful experience for guests and to regenerate the tourism industry after a long pandemic. 30% occupancy clearly presents a hardship for their bottom line but it does make for a lovely uncrowded stay. A few staff members of note: concierge Gabriela was charming and proficient in meeting all our needs, answering our questions, and helping suggest and schedule wonderful outings; our favorite poolside server was Robert, who greeted us all by name and remembered all our favorite drinks; Juan Carlos the Bonvoy Ambassador was an excellent problem solver and helped us navigate any issues that arose; and doorman Gabriel was just so charming and welcoming and expertly managed our transportation needs and greeted us as we came and went. *Our ONLY disappointing experience of the entire trip had nothing to do with Lagunamar, but word to the wise: the Cancun airport is a disaster. We departed Lagunamar 3.5 hours prior to our flight with all required documentation, had already checked into our flight, and paid for our checked bags. We barely made our flight! Leave earlier than you think necessary*
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Date of stay: February 2021Trip type: Travelled with family
6 Helpful votes
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Maroneclan wrote a review Feb 2021
Farmingville, New York88 contributions45 helpful votes
+1
Day 4 into our trip and truly say the Westin has done a great job in making you feel safe during a pandemic. You are stopped from walking in the front doors until you have a mask on and temperature check. They do go over mask requirements. The elevator states one family only but 90 percent of the time of people are in the elevator they tell you if they feel comfortable sharing the elevator or not. Obviously people are not wearing a mask in the pool so when you get out of the pool and walk to your chair, you will not have a mask on. Certain people do give a look or make a comment. Also when walking to the beach to take a dip, you will not have a mask if going in the water. I think the property is doing a great job enforcing the masks and Covid protocols when and where it is possible. Right now, only one restaurant on the property is opened and the food and service are great. The market and Starbucks are fully loaded and a great benefit. Directly across the street from the hotel is the mall with high end shopping and a ton of great restaurants.
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Date of stay: February 2021Trip type: Travelled with friends
3 Helpful votes
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Response from Mitzi Vazquez, Guest Services / Front Office at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun
Responded 1 week ago
Dear Guest: We really appreciate your nice comments, thank you for taking the time to post this. At Westin Lagunamar it is our priority to meet our guest’s expectations and to give you the best Westin Experience every time you stay with us. We look forward to hosting you again in a near future, Sincerely, The Westin Lagunamar Management Team.
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fancy02116 wrote a review Feb 2021
Boston28 contributions21 helpful votes
We are on Day 3 of our 7 day stay. The service is fantastic. The Viento food quality has significantly improved since our last 3 visits. The usual arrival visit with the concierge now includes scheduling a covid test for your return flight, and you’ll be asked to sign up for the optional time share presentation to earn a $100 usd credit to your stay. So, it’s not check in and go straight to the beach, plan on 30 minutes for check in and signing several covid paperwork policy forms then spend more time with the personal concierge. Cleaning in the common areas and room is excellent. My only complaint is the lack of face mask enforcement. We signed multiple forms upon arrival promising to adhere to the requirement of wearing face masks at all times while in transit on the property. The check in receptionist also very clearly stated the mask policy. Yet, we’ve encountered multiple people walking through the pool area, restaurant and walkways without a mask. My advice for Mgmt: Reword the signs everywhere from saying “please wear a mask” to “masks covering nose and mouth are mandatory”. Also, empower employees to issue reminders. There were 15 people in the hot tub that clearly states 4 people Max. Certainly not the hotel’s fault that people are ignoring pandemic protocols. But, I’m watching an employee escort an unmasked couple to beach lounge chairs after they walked but many people in the pool area. FYI Covid tests are the viral antigen (acceptable for us entry), but not PCR. Cost is $27 usd per person. Concierge will schedule you within 72 hours of your return flight. Hearing that results are emailed to you typically 12-18 hours after taking the test. Haven’t taken our covid tests yet obviously and will update this review if anything changes. Also, buildings 10-14 are closed, the hotel is limited to 50% occupancy and was at 38% when we arrived at the start of a US a holiday/long weekend.
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Date of stay: February 2021Trip type: Travelled as a couple
10 Helpful votes
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Response from Mitzi Vazquez, Guest Services / Front Office at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun
Responded 1 week ago
Dear Guest, Thank you so much for posting a review of your recent stay at our resort. Often times, without these observations, it is difficult for us to improve. At Westin Lagunamar, it is our priority to exceed our guest's expectations and to improve day by day. We will be thrilled if you give us the opportunity to welcome you again, with these corresponding changes and enhancements we assure you a truly, refreshing and relaxing experience with us. Please feel free to contact the Management Team at: VOWLR-experiences@vacationclub.com for further assistance and future reservations. Sincerely, The Westin Lagunamar Management Team
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Lauren R wrote a review Feb 2021
1 contribution2 helpful votes
Amenities are fantastic, especially the gym/spa area. Aldo and Regina were very helpful and kind. Would highly recommend this hotel! The arena sports bar was very nice with fun drinks and best guacamole I’ve had thus far in the trip!
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Date of stay: February 2021Trip type: Travelled with family
2 Helpful votes
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Response from Mitzi Vazquez, Guest Services / Front Office at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun
Responded 2 weeks ago
Dear Guest: We really appreciate your nice comments, thank you for taking the time to post this. At Westin Lagunamar it is our priority to meet our guest’s expectations and to give you the best Westin Experience every time you stay with us. We look forward to hosting you again in a near future, Sincerely, The Westin Lagunamar Management Team.
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PRICE RANGE
US$163 - US$367 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin lagunamar ocean hotel cancun, westin lagunamar ocean hotel, cancun westin
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
580
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Frequently Asked Questions about The Westin Lagunamar Ocean Resort Villas & Spa, Cancun
Which popular attractions are close to The Westin Lagunamar Ocean Resort Villas & Spa, Cancun?
Nearby attractions include La Isla Shopping Village (0.2 km), Interactive Aquarium (0.3 km), and Cancun Wax Museum (0.2 km).
What are some of the property amenities at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to The Westin Lagunamar Ocean Resort Villas & Spa, Cancun?
Conveniently located restaurants include MB Restaurant, Cambalache Steak House Cancun, and baby lobster.
Are there opportunities to exercise at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does The Westin Lagunamar Ocean Resort Villas & Spa, Cancun offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The Westin Lagunamar Ocean Resort Villas & Spa, Cancun?
Many travellers enjoy visiting Zona Arqueologica El Rey (4.3 km) and Scorpion’s Temple (0.1 km).