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Krystal Urban Guadalajara

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Calle Lopez Cotilla 2077 Arcos Vallarta, Guadalajara 44130 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (167)
Room & Suite (57)
Dining (4)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 09/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Krystal Urban Guadalajara
Updated 09/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#9 of 160 hotels in Guadalajara
Location
Cleanliness
Service
Value
Travellers' Choice

Krystal Urban Guadalajara is an excellent choice for travellers visiting Guadalajara, offering a family-friendly environment alongside many helpful amenities designed to enhance your stay.

Close to some of Guadalajara's most popular landmarks, such as Expiatory Temple (1.4 mi) and Glorieta Chapalita (1.5 mi), Krystal Urban Guadalajara is a great destination for tourists.

Guest rooms offer a minibar and air conditioning, and Krystal Urban Guadalajara makes getting online easy as free wifi is available.

You can also take advantage of some of the amenities offered by the hotel, including 24 hour front desk, room service, and a concierge. In addition, guests can enjoy a fitness center and breakfast during their visit. As an added convenience, there is free parking available to guests.

If you like Italian restaurants, Krystal Urban Guadalajara is conveniently located near La Moresca, El Italiano, and La Pasteria Chapalita.

During your visit, be sure to check out popular attractions like Bosque Colomos (0.8 mi), Escultura La Estampida (0.7 mi), and Minerva (La) (0.4 mi), which are all within walking distance of the hotel.

Enjoy your stay in Guadalajara!

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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Children's television networks
Business Centre with Internet Access
Conference facilities
Paid private parking nearby
Car park
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Kids' meals
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Minibar
Flatscreen TV
Complimentary toiletries
Room service
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Modern
Languages Spoken
English, Spanish
695Reviews11Q+A32Room tips
Traveller rating
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Popular mentions
V f wrote a review Jul 2021
Las Vegas, Nevada177 contributions134 helpful votes
We are gold members with Hotels.com ( expendia ) I have over 160 days a year in hotel stays per year I have earned status , Here at Krystal Friday night july 02 /2021 the front desk embrassed me You cant get your upgrade ,they offer you book and they offer 2 glasses of wine When you ask they make you feel and look bad Its embarrassing asking and the front desk making me look petty in front other people I stayed here many times Now i will check out and move to another hotel ans will not return here Dont offer clients and after dont honor You just lost a client !!!
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Date of stay: July 2021Trip type: Travelled as a couple
1 Helpful vote
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Response from Carolina Origel , Atención al huésped/Recepción at Krystal Urban Guadalajara
Responded 12 Jul 2021
Dear Vf150, thank you for your feedback. We really appreciate to lets us know your experience during your stay. It is very important for us to satisfy our guests expectations of service and quality and visualize our opportunity areas. We will pay special attention to your observations to improve our opportunity areas Best regards Carolina Origel, Guest Experience Manager.
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VSujeyOsunaM wrote a review Apr 2021
San Jose del Cabo, Mexico1 contribution
Overall the hotel is in good shape. Love the room. We had a little situation with AC, but it was fixed. Beds and pillows are great. Staff friendly and ready to help in our needs. Room service helpful. The whole area is nice and it is close to downtown and the clinic I am working with. Love it!
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Review collected in partnership with this hotel
Date of stay: April 2021Trip type: Travelled on business
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Response from Carolina Origel , Atención al huésped/Recepción at Krystal Urban Guadalajara
Responded 25 Apr 2021
Dear VSujeyOsunaM, we really appreciate for taking the time to share your comments. We are glad to read that you enjoyed a pleasant visit. It will be a pleasure for all the staff members to welcome you again on your next visit to Guadalajara. We hope to welcome you again soon. Best regards Carolina Origel, Guest Service Manager.
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jl0pez3 wrote a review Apr 2021
Irapuato, Mexico1 contribution
Omg... this is my second time staying in this hotel. The service is excellent and the breakfast is amazing. Please try their “molletes “. Also this was during COVID season... the hotel takes extra security and sanitary measures to o prevent the spread. I felt very safe and comfortable staying at this hotel. If you want to eat just cross the street and go to the third floor for a salad or sandwich? Want Starbucks just cross the street and buy your favorite drink at starbs located at centro magnum
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Review collected with Tripadvisor’s Reputation Pro
Date of stay: April 2021
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Response from Carolina Origel , Atención al huésped/Recepción at Krystal Urban Guadalajara
Responded 11 Apr 2021
Dear jl0pez3, Thank you for your time to share your comments, we are happy to have made you feel comfortable during your stay. We are glad to read that you enjoyed our food menu and our location. It will be a pleasure for all the staff members to serve you again on your next visit to Guadalajara. We wish to welcome you again soon. Kind regards Carolina Origel, Guest Service Manager.
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palomamb22 wrote a review Feb 2021
Las Vegas, Nevada1 contribution
I had a really bad experience here. My flight was late at night so I didn’t get to the hotel until 11pm. When I got up to my room noticed that the sheets were dirty and pubic hair everywhere. Called the front desk and asked if I could please have housekeeping change the sheets for me. After 1 hr and multiple calls someone came by to change rooms for me. This was very unpleasant as I was really exhausted and had to wait until midnight for management to do something about. I will not return
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Review collected with Tripadvisor’s Reputation Pro
Date of stay: January 2021Trip type: Travelled solo
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Response from Carolina Origel , Atención al huésped/Recepción at Krystal Urban Guadalajara
Responded 16 Feb 2021
Dear Ms. palomamb22, we really appreciate your feedback. It is very important for us to satisfy our guest's expectations of service and quality and visualize our opportunity areas. We will pay special attention to your observations to work on our commitment to provide a quality service to all our visitors. Best regards Carolina Origel, Guest Service Manager.
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Mr. Antonio wrote a review Dec 2020
2 contributions
Best location and amenities were great. Next time for sure we'll book again, the crew was awesome during our visit. The plus is the quick access to the downtown, restaurants and offices nearby. Fully recommended.
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Date of stay: December 2020Trip type: Travelled as a couple
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Response from Carolina Origel , Atención al huésped/Recepción at Krystal Urban Guadalajara
Responded 5 Jan 2021
Dear abifk, we really appreciate your feedback. It is a pleasure for us to read your experience about your stay in our hotel. We are glad to read that during your stay we satisfice your expectations, and above all, you recommend our services. We hope to welcome you again soon. Best regards Carolina Origel, Guest Service Manager.
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PRICE RANGE
US$49 - US$95 (Based on Average Rates for a Standard Room)
LOCATION
MexicoJaliscoGuadalajara Metropolitan AreaGuadalajara
NUMBER OF ROOMS
140
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Frequently Asked Questions about Krystal Urban Guadalajara
Which popular attractions are close to Krystal Urban Guadalajara?
Nearby attractions include Los Arcos (0.4 km), te Quiero Tequila (0.4 km), and Mr. E (0.4 km).
What are some of the property amenities at Krystal Urban Guadalajara?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Krystal Urban Guadalajara?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Krystal Urban Guadalajara?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Krystal Urban Guadalajara?
Yes, free parking, a parking garage, and paid private parking nearby are available to guests.
What are some restaurants close to Krystal Urban Guadalajara?
Conveniently located restaurants include Restaurante SSAM, Bruna, and Outback Steakhouse Centro Magno.
Are there opportunities to exercise at Krystal Urban Guadalajara?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Krystal Urban Guadalajara?
Yes, dry cleaning and laundry service are offered to guests.
Does Krystal Urban Guadalajara offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Krystal Urban Guadalajara?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Krystal Urban Guadalajara?
Many travellers enjoy visiting Palacio de Gobierno del Estado de Jalisco (3.6 km), Hacienda Santa Lucia (5.3 km), and El Acueducto (2.8 km).