We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Share
Carretera a Barra de Navidad Km. 7.5, Puerto Vallarta 48390 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Hotel direct offer!Package deal
Hotels.com
Preferred Hotels
Expedia
Snaptravel
Booking.com
ZenHotels.com
View all 8 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (1977)
360
Panoramas (15)
Videos (4)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
Learn more
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Read more
Updated 17/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Mousai
Updated 17/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 151 hotels in Puerto Vallarta
Location
Cleanliness
Service
Value
2021 Travellers' Choice Best of the Best
Hotel Mousai is the first and only AAA Five Diamond rated resort in Puerto Vallarta and the state of Jalisco, where fresh flirtatious aesthetics and cutting-edge comfort will inspire you to live sensationally at the beach.
Read more
Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Tennis court
Airport transportation
Parking
Paid internet
Hot bath
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Wine / champagne
Poolside bar
Rooftop bar
Shuttle bus service
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Massage
Salon
Steam room
Adults only
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Bathrobes
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Flatscreen TV
VIP room facilities
Laptop safe
Show more
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Mountain View
Languages Spoken
Spanish
Hotel links
Special Offer:Package deal
1335Reviews319Q+A100Room tips
Traveller rating
  • 1,179
  • 86
  • 37
  • 18
  • 16
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Jemal S wrote a review Yesterday
Waldorf, Maryland1 contribution
+1
Hotel Mousai's breathtaking views, tremendously professional staff, and luxurious rooms made our engagement vacation THE BEST EVER!! Carlos, our butler, made sure we didn't have to worry about a thing. Every couple under God's lovely sun deserves to be pampered the way Mousai pampers you. The restaurants serve 5 star meals and the presentation are beyond measure. Be sure to spend at least 2 days in the rooftop pool...you'll absolutely adore it.
Read more
Date of stay: August 2021Trip type: Travelled with family
Helpful
Share
Maria A wrote a review 27 Sep
6 contributions1 helpful vote
We visited Mousai for our wedding anniversary and had the best time. Everything was excellent the Hotel, the service, the food, the views, the SPA, etc. Thank you all for the wonderful service you all provided, we will definitely be back.
Read more
Date of stay: September 2021Trip type: Travelled with family
1 Helpful vote
Helpful
Share
Terrell J wrote a review 25 Sep
Baton Rouge, Louisiana1 contribution
This was our first time at Hotel Mousai but definitely not our last. We stayed in the Ultra Suite and it was beautiful! We had a walk out balcony with a hammock and hot tub. The facilities we clean and everyone was so polite! We also had an amazing butler Carlos who took care of literally everything!!! He made reservations, helped pack/unpack clothes, arranged transportation, and even recommended places to visit. Our trip was so much more relaxing with him helping! Definitely would visit again and already thinking of getting the penthouse! 😃😃😃 Highly recommend!
Read more
Date of stay: September 2021Trip type: Travelled as a couple
Helpful
Share
Response from Imelda Zermeño, Atención al huésped/Recepción at Hotel Mousai
Responded 2 days ago
Dear Terrell J, Thank you for staying at Hotel Mousai, it is an honor to receive an amazing review from our valued guests and we would like to thank you. We are most delighted to learn that you had a wonderful experience at the Resort and had the opportunity to enjoy all the facilities and services we offer. Also, we have taken a note of your comment and will share it with Carlos and the rest of the team. We thank you on behalf of everyone on our team. Kind regards, Imelda Zermeno Rooms Division Manager
Read more
Penni L wrote a review 22 Sep
2 contributions2 helpful votes
This hotel is modern and sleek. Amazing service. Butlers provide timely information and assistance and enhance experience. Views at the back of the mountains, and from the front of the ocean. Hotel is across street from ocean, easy walk or quick shuttle from hotel. All food outlets are great with great variety. Highly recommend this hotel. All inclusive experience, adult only. If you travel with other families, Garza next door is family friendly.
Read more
Date of stay: September 2021
Value
Cleanliness
Service
Room Tip: corner suites have incredible views of both mountains and beach. All rooms are great.
See more room tips
1 Helpful vote
Helpful
Share
Response from Imelda Zermeño, Atención al huésped/Recepción at Hotel Mousai
Responded 2 days ago
Dear Penni L, Thank you for allowing us the opportunity of hosting you at Hotel Mousai and for taking the time to share your experience with us. I am very pleased to read that you had an unforgettable experience and that our team did a great job taking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction. It will be an honor for us to welcome you back soon and offer you our hospitality. Kind regards, Imelda Zermeño Rooms Division Manager
Read more
Kirsten B wrote a review 19 Sep
1 contribution1 helpful vote
While staying at the sister resort, we ate at Hiroshi for dinner. Not only was the food incredible, but Abraham and Jose took such great care of us. Friendly and helpful staff and amazing menu. We are definitely making a second (maybe third) visit to this romantic spot.
Read more
Date of stay: September 2021Trip type: Travelled as a couple
1 Helpful vote
Helpful
Share
Response from Imelda Zermeño, Atención al huésped/Recepción at Hotel Mousai
Responded 1 week ago
Dear Kirsten B, Thank you for choosing Hiroshi restaurant to celebrate your honeymoon. We are excited to know you both had an amazing time and are already planning the next visit. I am thankful for your kind words which I will personally share with Abraham, Jose and the rest of the team. Greetings, Imelda Zermeño Rooms Division Manager
Read more
Previous
123456
PRICE RANGE
US$356 - US$539 (Based on Average Rates for a Standard Room)
LOCATION
MexicoJaliscoPuerto Vallarta
NUMBER OF ROOMS
72
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Hotel Mousai
Which popular attractions are close to Hotel Mousai?
Nearby attractions include Malecón Boardwalk (7.5 km), Act2PV (6.3 km), and Cassandra Shaw Jewelry (6.2 km).
What are some of the property amenities at Hotel Mousai?
Some of the more popular amenities offered include a rooftop bar, free breakfast, and a pool.
Which room amenities are available at Hotel Mousai?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Mousai?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hotel Mousai?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Mousai?
Conveniently located restaurants include Maria Baja, Poblanos Cocina Mexicana, and The Top Sky Bar & Restaurante.
Are there opportunities to exercise at Hotel Mousai?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hotel Mousai have an airport shuttle?
Yes, Hotel Mousai offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Mousai?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Mousai offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Hotel Mousai?
Many travellers enjoy visiting Parroquia de San Miguel Arcangel Church (11.9 km).