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Avenida Las Garzas S/N 30 Zona Hotelera Norte, Puerto Vallarta 48333 Mexico
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (2030)
Dining (198)
Room & Suite (148)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 19/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Krystal Puerto Vallarta
Updated 19/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#58 of 157 in Puerto Vallarta
This Mexican and friendly resort provides different atmospheres with a contemporary design framed by the natural beauty of the mountains, decorated with rustic streets, aqueduct and tropical vegetation with a spectacular view of the Bahia de Banderas bay. This property offers 4 pools facing the sea where we guarantee fun and entertainment one of them with children slide. 3 restaurants and 2 bars. Located a few steps from the best shopping centers in the city and seaport; just 8 minutes from the International Airport and 10 minutes from the Malecon.
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Property amenities
Paid private parking on-site
Free internet
Fitness Centre with Gym / Workout Room
Poolside bar
Children's playground
Pool / beach towels
Pool with view
Outdoor pool
Fitness classes
Breakfast available
Breakfast buffet
Kid-friendly buffet
Kids' meals
Snack bar
Entertainment staff
Evening entertainment
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Convenience store
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
24-hour front desk
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Interconnected rooms available
Private balcony
Flatscreen TV
Complimentary toiletries
Hair dryer
Room service
Wardrobe / wardrobe
Bottled water
Private bathrooms
Wake-up service / alarm clock
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Room types
Mountain view
Ocean view
Non-smoking rooms
Family rooms
Good to know
Ocean View
Bay View
Languages Spoken
English, Spanish
5408Reviews129Q+A100Room tips
Traveller rating
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Popular mentions
Leticia D wrote a review Yesterday
Moreno Valley, California3 contributions2 helpful votes
We had an amazing time. We celebrated our anniversary and my birthday. Everyone there made us feel like a king and queen. We had not been to this resort in over 30 years. It is very well maintained.—-
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Review collected in partnership with RCI
Date of stay: May 2022
Sleep Quality
marcos s wrote a review 13 May
1 contribution
the view from the room (1707) is amazing, the room needs to be cleaner,,, Only two towels and no floor towels... the first day two bottles of water after that you have to walk to the lobby to purchase a bottle of water. It makes no sense in an all-incusive hotel. The quality of the food was just okay ( 4 on a scale of 10). This hotel has to improve the quality of its food. I eat out three or four-time.
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Date of stay: May 2022
Room Tip: rooms on the 7th floor got a great view
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Sydney S wrote a review 13 May
Regina, Canada1 contribution
I was at Krystal Grand and had to catch an emergency flight home- in the scurry to pack and leave- I ended up making the huge mistake of forgetting my very expensive camera gear in the safe. Ailen the guest relations manager was an absolute DREAM to correspond with to ensure my camera made it home safely! I’m so grateful for the super helpful staff and security at the hotel that helped get my camera back to me! Thank you Ailen! ⭐️⭐️⭐️⭐️⭐️ 5 stars for the customer service
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Date of stay: May 2022Trip type: Travelled
bjwcfpc wrote a review 3 May
central Illinois34 contributions19 helpful votes
When we purchased a time share here in 1996, the property was about 3 times as big as it is today. Nevertheless, the grounds are beautiful and it is a relaxing place to stay. We have stayed in villas, older beachfront hotel, and the newer hotel tower. Some of the older buildings could use some updating and maintenance. The Covid shutdowns were challenging for the property. We have never come on an all inclusive meal plan. We enjoy breakfasts and come to some of the dinner buffets during our typical 4 week stay, but we like the freedom of going to the plentiful restaurants nearby and downtown for variety. There are many that make our stay pleasant. Jesus, Gladys, Carlotta, Roberto, Omar, Oscar, and others in the dining room always take a personal interest in us. Mary, Elizabeth, and others at the concierge desk are always helpful in answering our questions and providing advice. Julio and Micaela in the time share office help in many ways during our stays. It feels like home.
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Date of stay: January 2022
Melissa H wrote a review Apr 2022
Lethbridge, Canada29 contributions10 helpful votes
Stayed here for our all inclusive mom/daughter trip after covid. Read the reviews, maybe should have listened more. The resort itself is beautiful. Grounds amazing. We stayed in a 2 queen room, in the new tower. Views are amazing! There was no towels at first. Asked for towels. Got towels. Was 2 bottles of water on the room. Ended up going down to the grocery store for more. The food. The food wasn’t good. Breakfast was ok with the omelet station, some pastries.. the snack bar on the beach was good. Good burgers, fries, all that stuff. The bigger for lunch was ok too! Supper was just bad. We left the resort 3 out of the 5 nights to eat out. Went to Monkey business twice, and the pasta place across the road. Spots on the beach were hard to find. You had to be out early or you didn’t get chairs.. a lot of times, chairs would be saved and no one would come til 4pm. Aaron was a fantastic waiter on the beach! He would carry trays and trays full of drinks all day long! Very much appreciated!! Was the trip bad? No. Would I go back here? Probably not. It was a good deal before prices went up. The food just needs to be better..
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Date of stay: March 2022Trip type: Travelled
Room Tip: Try and get rooms in the new tower. Be early to the beach for chairs.
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US$88 - US$148 (Based on Average Rates for a Standard Room)
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MexicoJaliscoPuerto Vallarta
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Frequently Asked Questions about Hotel Krystal Puerto Vallarta
Which popular attractions are close to Hotel Krystal Puerto Vallarta?
Nearby attractions include La Isla Puerto Vallarta (0.4 km), Xtine (0.3 km), and Collage (0.2 km).
What are some of the property amenities at Hotel Krystal Puerto Vallarta?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a fitness centre.
Which room amenities are available at Hotel Krystal Puerto Vallarta?
Top room amenities include air conditioning, a flat screen TV, and a view of the mountains.
What food & drink options are available at Hotel Krystal Puerto Vallarta?
Guests can enjoy an on-site restaurant, a poolside bar, and breakfast during their stay.
Is parking available at Hotel Krystal Puerto Vallarta?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Hotel Krystal Puerto Vallarta?
Conveniently located restaurants include Porfirio's Vallarta, Abbraccio Cucina Italiana, and Outback Steakhouse.
Are there opportunities to exercise at Hotel Krystal Puerto Vallarta?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Hotel Krystal Puerto Vallarta offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Hotel Krystal Puerto Vallarta?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hotel Krystal Puerto Vallarta?
Many travellers enjoy visiting Parroquia de San Miguel Arcangel Church (2.3 km).
Does Hotel Krystal Puerto Vallarta have any great views?
Yes, guests often enjoy the harbour view available here.