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The Westin Resort & Spa, Puerto Vallarta

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Paseo de la Marina Sur No. 205 Marina Vallarta, Puerto Vallarta 48354 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (1756)
360
Panoramas (20)
Room & Suite (671)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Resort & Spa, Puerto Vallarta
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#47 of 151 hotels in Puerto Vallarta
Location
Cleanliness
Service
Value
Travellers' Choice
Experience the charm of a vibrant Mexican city from accommodations at The Westin Resort & Spa, Puerto Vallarta. Our beachside resort in Puerto Vallarta, Mexico sits on 410 feet of private Pacific Ocean beach, just 15 minutes from downtown where you'll find quaint cobblestone streets, lively shops, excellent dining, and a pulsating nightlife.
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Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Children Activities (Kid / Family Friendly)
Kids club
Parking
Paid wifi
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Fireplace
Housekeeping
Interconnected rooms available
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
Iron
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Marina View
Green
Languages Spoken
English
Hotel links
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Location

Full view
70Somewhat walkable
Grade: 70 out of 100
15Restaurantswithin 0.5 km
2Attractionswithin 0.5 km
2284Reviews154Q+A100Room tips
Traveller rating
  • 998
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  • 294
  • 123
  • 88
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Popular mentions
Francis C wrote a review 24 Sep
Santa Clarita, California14 contributions
+1
The Westin Resort and Spa is the right place if you need a quieter property in Puerto Vallarta. The staff was very welcoming. The restaurant inside the property El Palmar serves delicious food. Don't forget to try the Aguachile! It was evident that this hotel saved and cuts some overhead costs affecting lights and their amenities during our stay. Unfortunately, the property doesn't have Netflix as well or good cable channels. But despite the challenges brought by the pandemic, this hotel still managed to provide their guests with an exceptional service. Our room and view were amazing. Overall, it was a relaxing experience.
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Date of stay: August 2021
Value
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Response from Eduardo Ballesteros, General Manager at The Westin Resort & Spa, Puerto Vallarta
Responded 2 days ago
Esteemed ChefFrancis, On behalf of the Management of The Westin Resort and Spa Puerto Vallarta we would like to thank you for taking the time to send us your valuable feedback. We hope you enjoyed our facilities and had a refreshing and relaxing stay with us. We hope to host you soon. Be well.
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Mohammad R wrote a review 22 Sep
Fresno, California1 contribution
I don't normally post reviews but am compelled to do so after my recent trip stay at the Westin in Puerto Vallarta. Let me get the negatives out of the way. The rooms are a bit dated and could use an upgrade. The Resort was very quiet during our visit and could use a little more festive atmosphere, especially music at the pools and the bars. The food offerings were just OK. Now on to the absolute best service I have ever received from each and everyone who works at the resort. They all know your name and use it. They never say no and try to absolutely do everything they can to address your concerns. Teresa at Starbucks was amazing and knew our names and order after the very first visit. Arturo at the spa was awesome, always had a smile on his face and was ready with information about local happenings. Dalia at the Gray Line Tours was exceptional and created a great excursions itinerary and offered great suggestions on what to do in PV. Aside from the rooms, the resort itself was amazingly clean with a beautiful setting and view/access to the private beach. The resort is conveniently located with easy access to the Marina, sailing terminal and other points of interest. But honestly, it was all of the employees that won us over and we will absolutely be back at the Westin because of them.
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Date of stay: September 2021
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Response from Eduardo Ballesteros, General Manager at The Westin Resort & Spa, Puerto Vallarta
Responded 6 days ago
Esteemed Mohammad R, Thank you for taking the time to send us your feedback. Be assured that your comments are very important to us, which have already been shared with the departments involved and who are already taking the necessary corrective measures. We apologize for the inconveniences. Be well.
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JeffreyHan wrote a review Aug 2021
Chesapeake, Virginia18 contributions5 helpful votes
We just returned from a seven night stay at The Westin Puerto Vallarta. The majority of the staff we encountered was pleasant and accommodating, in particular our complements to the gentlemen at the bell desk our front who were very helpful with bags, directions and guidance on the area. Pool area was nice and staff friendly yet slow in some cases. The room we had on the 12th was clean and orderly. The Westin club lounge was closed (perhaps due to covid) and we received a curt and abrupt response when asking about it. While our stay was pleasant, this property shows its age and is dated and in need of some improvements. There is not really any lobby bar or restaurant other than a little area with poor service and not much to offer in the way of food. There is a lovely bar out by the beach but closes early. Upon returning to the area, I think it likely we would select the Marriott close by as they appear to have more to offer.
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Date of stay: August 2021Trip type: Travelled as a couple
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Response from Eduardo Ballesteros, Director General at The Westin Resort & Spa, Puerto Vallarta
Responded 23 Aug 2021
Esteemed JHfromJersey, Thank you for taking the time to send us your feedback. Be assured that your comments are very important to us, which have already been shared with the departments involved and who are already taking the necessary corrective measures. We apologize for the inconveniences. Be well.
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Rhonda G wrote a review Aug 2021
Sausalito, California185 contributions85 helpful votes
This resort has a great location, right on the beach, a couple of blocks to the marina and only 5 minutes from the airport. It has tennis courts, kayaks, paddle boards, bikes, clean fitness center with lots of equipment, and pools - all included in the daily resort fee of $20/day (above room price). The pools have tiles in shallow water contoured to the body so you can lay down with your head elevated and cool off in the sun. There is also a spa although prices are about 3-4 times higher than neighboring spas on the Marina - you are likely paying for the ambience. Extremely friendly and helpful service - only minor complaint is that check-in service, for me, was super slow. Wonderful prices on food and drink including a 2 for 1 happy hour at the beach bar 5:00-6:00 (on already cheap drink prices) and very reasonably priced room service. Guest rooms are very spacious, including a large bathroom with bathtub and shower. Outdoor balconies with view of the ocean, mountains and pools below. Comfortable bedding, ceiling fan (in addition to A/C), fridge, in-room safe, marble tiled flooring, and a nice additional of lavendar oil to rub on neck and temples before going to bed. Only misses in room were no coffee maker (there is a cafe selling Starbucks downstairs), no glasses (maybe COVID protocol), no pencil/pen or paper. THIS IS REALLY IMPORTANT - I accidentally left $60 USD on the bathroom counter before leaving for the day (I meant to bring it along) and when I returned it was all there, untouched, after housekeeping came in. They could have taken even one of the $20 but did not. This speaks volumes to the trustworthiness of the staff. I highly recommend this resort which could provide you with all of your needs if you decided you did not want to leave!
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Date of stay: August 2021
Value
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Service
Room Tip: Avoid first floor rooms facing the pool if you want privacy or a view
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Response from Eduardo Ballesteros, Director General at The Westin Resort & Spa, Puerto Vallarta
Responded 23 Aug 2021
Esteemed Rhonda, On behalf of the Management of The Westin Resort and Spa Puerto Vallarta we would like to thank you for taking the time to send us your valuable feedback. We hope you enjoyed our facilities and had a refreshing and relaxing stay with us. We hope to host you soon. Be well.
Read more
Keis wrote a review Aug 2021
Chicago, Illinois24 contributions23 helpful votes
We chose to stay at the Westin in Puerto Vallarta for our 1 year wedding anniversary. We had seen pictures online of their restaurants and amenities but due to COVID, they had a shortage of staff. Some restaurants and bars were not open at all and the food was not at the highest standard, so we had to look for restaurants outside of the resort to dine. Our room was nice but the price was overrated for the quality of the room. Our room was adjacent to a couple with a little baby (bad move from the hotel to make this type of room assignment - we were there to relax and enjoy a good time and the crying baby made it harder. We had been staying at the hotel for a week and a half when the other family arrived). Not blaming the couple next to us because that is just a small baby but the hotel should have made a better room assignment. What we will never forget is the accommodation of the pool manager Jesus (thank you for making us feel safe in a crowded space during this difficult time) and of Manuel (the activity/sports guy). Manuel was an amazing person and very welcoming. It was great to see such a friendly face every day by the pool!! A special thank you to Yesenia and Carlos (pool servers) for taking such great care of us and our little puppy. Overall it was an enjoyable experience. A little disappointed due to the mishap with the room and the baby and the lack of restaurants and food, but it was compensated by the friendly staff.
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Date of stay: August 2021
Value
Rooms
Service
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Response from Eduardo Ballesteros, Director General at The Westin Resort & Spa, Puerto Vallarta
Responded 12 Aug 2021
Esteemed keisk2014, Thank you for taking the time to send us your feedback. Be assured that your comments are very important to us, which have already been shared with the departments involved and who are already taking the necessary corrective measures. We apologize for the inconveniences. Be well.
Read more
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PRICE RANGE
US$107 - US$255 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
westin resort & spa puerto vallarta hotel puerto vallarta, westin resort and spa puerto vallarta, westin puerto vallarta, westin regina puerto vallarta, puerto vallarta westin, westin hotel puerto vallarta, westin resort puerto vallarta
LOCATION
MexicoJaliscoPuerto Vallarta
NUMBER OF ROOMS
280
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Frequently Asked Questions about The Westin Resort & Spa, Puerto Vallarta
Which popular attractions are close to The Westin Resort & Spa, Puerto Vallarta?
Nearby attractions include Papier Mache (0.4 km) and Galeria Amores (0.4 km).
What are some of the property amenities at The Westin Resort & Spa, Puerto Vallarta?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at The Westin Resort & Spa, Puerto Vallarta?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Westin Resort & Spa, Puerto Vallarta?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Westin Resort & Spa, Puerto Vallarta?
Yes, free parking is available to guests.
What are some restaurants close to The Westin Resort & Spa, Puerto Vallarta?
Conveniently located restaurants include Los Mariachiles, La Barra Cerveceria, and Bakal.
Are there opportunities to exercise at The Westin Resort & Spa, Puerto Vallarta?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at The Westin Resort & Spa, Puerto Vallarta?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin Resort & Spa, Puerto Vallarta?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Resort & Spa, Puerto Vallarta offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to The Westin Resort & Spa, Puerto Vallarta?
Many travellers enjoy visiting Parroquia de San Miguel Arcangel Church (3.2 km).