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Corregidora 519 Colonia Centro, Monterrey 64000 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
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Updated 19/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Krystal Monterrey
Updated 19/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#5 of 126 hotels in Monterrey
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Silver level
Appreciate the beauty of Cerro de la Silla from the spectacular architecture of the Krystal Monterrey: 9 floors with large windows onto a wonderful view of one of the country's most important cities. The hotel's entrance, with its red quarry stone arches, invites guests to an unparalleled business or pleasure experience.
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Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Business Centre with Internet Access
Conference facilities
Baggage storage
Car park
Wifi
Indoor pool
Fitness / spa changing rooms
Restaurant
Breakfast buffet
Breakfast in the room
Banquet room
Meeting rooms
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Mid-range
Languages Spoken
English, Spanish
Hotel links
Location
Full view
100Great for walkers
Grade: 100 out of 100
50Restaurantswithin 0.5 km
13Attractionswithin 0.5 km
Contact
Corregidora 519 Colonia Centro, Monterrey 64000 Mexico
Name/address in local language
Getting there
ZaragozaMonterrey Metro3 min
Padre MierMonterrey Metro6 min
1,249Reviews4Q+A24Room tips
Reviews
Traveller rating
- 588
- 342
- 199
- 63
- 57
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Popular mentions
I selected Hotel Krystal Monterrey for eight consecutive nights in November 2020 for my tourism-related visit to Monterrey. The location of the hotel in the center of the city, the high ranking of the hotel on TripAdvisor, and the very positive description of the hotel in the Lonely Planet Mexico guidebook were the main reasons for me selecting this lodging. Making a reservation was a simple and straightforward process. Using the hotel's official website, I selected my preferred room type (King Junior Suite – Bed and Breakfast) and dates of stay. After entering the details of my credit card to secure my reservation, I was immediately e-mailed a reservation voucher, which I eventually printed and brought with me when I departed for Monterrey. When I arrived at General Mariano Escobedo International Airport, a taxi from the airport to the hotel was a fixed fare of $300 MXN and took about 30 minutes in light afternoon traffic. And when I arrived at the hotel, the check-in process with the receptionist, during which I paid the balance of my stay in full and received my room key card, was fast and efficient. The bedroom of my room (#317) featured a king-size bed with four large pillows and sheets and comforter of excellent quality. Two nightstands, a small round table with two chairs and an overhead lamp, a dresser, an armchair, and a flat screen television with satellite were also present. An adjoining room contained a writing desk with chair, sofa, two end tables, an armchair, a closet, and a flat screen television with satellite. In-suite amenities included adequate air conditioning and wi-fi, an iron and ironing board, and a security safe. The sweeping view from my room was of the Plaza Hidalgo, buildings nearby and in the distance, and mountains located to the south and southeast of the hotel. The bathroom featured a walk-in shower stall with rainhead shower head, ample hot water and strong water pressure, and large and clean towels (with an occasional stain, however). Amenities in the bathroom included a hair dryer, a makeup mirror, and a small selection of toiletries. American-style power outlets were located in the bathroom and throughout the suite. Housekeeping was quick and efficient and did an excellent job freshening the bathroom and entire suite each day. However, due to the current COVID pandemic, housekeeping was not automatic and had to be requested daily, either through the receptionist at the front desk or directly through housekeeping staff. In the mornings, breakfast (included in my rate, otherwise it’s $260 MXN) consisted of pre-prepared plates of sliced fruit (pineapple, papaya, watermelon, and cantaloupe) and pan dulce (two to three small pieces). Eggs cooked to your liking were also served (I chose eggs scrambled with cheese and pieces of bacon), as well as refried beans, orange juice, and coffee. This breakfast setup was the result of the suspension of the hotel’s daily breakfast buffet due to the current COVID pandemic. The breakfast was filling and the service was excellent each morning during my stay (I tipped the waitstaff $30 MXN to $50 MXN each morning). As mentioned in the first paragraph of this review, the location of the hotel in the center of Monterrey was one of the main reasons for me choosing Hotel Krystal Monterrey for my time in the city. I found currency exchange and several pharmacies in the near-immediate vicinity of the hotel, with numerous restaurants and tourism-related sites all within easy walking distance. For eight consecutive nights at Hotel Krystal Monterrey, I paid $13,387.80 MXN ($657.81 USD). Upon completion of my stay, the transfer by taxi from the hotel to the airport took about 20 minutes in light mid-morning traffic and cost $400 MXN ($300 MXN fare + $45 MXN toll + $25 MXN tip). For a future trip to Monterrey, I would have no problem selecting Hotel Krystal Monterrey again for my lodging, and would absolutely recommend this hotel to anyone considering staying in Monterrey for business or leisure.…
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Date of stay: November 2020
Value
Location
Service
Helpful
Response from Krystal Monterrey, Director General at Krystal Monterrey
Responded 1 Dec 2020
Dear guest: It has been a pleasure to have received your visit in our property. We thank you for your valuable time that you shared with us to let us know your comments. Each of them allow us to know the quality of service that we are offering to our guests. It will be an honor to continue to host your next visit. We will be looking forward to your soon return. Thanks for your preference!
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The Hotel was really great they follow the protocol of hygiene the Room that we got was really beautiful .We got a suite with a panoramic view form the City. The service was exceptional. we will go back to the Hotel on the future.
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Review collected in partnership with this hotel
Date of stay: September 2020Trip type: Travelled as a couple
Helpful
Response from Krystal Monterrey, Director General at Krystal Monterrey
Responded 16 Oct 2020
Dear guest: It is a pleasure to have the opportunity to greet you. And thank you for your visit. It will be an honor to have you back. Thanks for your preference!
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I had a particularly rough day during my last visit to Monterrey and when Marcela and Lizeth were so kind. When I got up to my room and settled in there was a knock on the door. Room service with coffee and cake and a beautiful note from Marcela and Lizeth wishing me a blessed night. BIG HUGS to both of them!!
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Date of stay: January 2020Trip type: Travelled on business
Cleanliness
Service
Sleep Quality
Room Tip: ask for a city view! it's gorgeous!
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Helpful
Response from Krystal M, Gerente at Krystal Monterrey
Responded 22 Feb 2020
Dear Guest: It is a pleasure to have the opportunity to greet you, and to inform you that it was a pleasure to have received your visit. We are glad to know that our staff gave you the quality service you deserve. We will be gladly awaiting your return. Thanks for your preference!
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There's a reason you only see reviews from 2017 displayed on their website - sure the rooms may be the nicest in the area (which isn't saying much because the quality of the hotels in this area is very very low), but the customer service is really the worst here. The front desk staff treats you like trash because they think they have some right to act snobby in this hotel. And the front desk manager Mrs. Jaramillo could care less about making you feel welcomed and making up for the mistakes of her front desk staff. The food is also trying to too hard to be American so they don't get either the Mexican or the American food right - they both suffer. The amenities are also a joke. The location is the only thing this hotel has going for it so if that's what you're looking for pick one of the other dozens (and cheaper) hotels in the area. Don't waste your money here.…
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Date of stay: December 2019
Value
Rooms
Service
1 Helpful vote
Helpful
Response from Krystal M, Gerente at Krystal Monterrey
Responded 2 Jan 2020
Dear guest: It is a pleasure to be in touch with you. We are very sorry for the bad time that had to happen. We thank you in advance for your valuable time that we offer to share your comments. Each of them allows us to continue improving in quality of our service. We would not like to be left with a bad impression of our service. Let us on your next visit change your perspective about our service. Showing that we are a hotel that offers quality service. It will be an honor to receive your visit again, we will be gladly awaiting your return. Thanks for your preference!
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There were several minor things that kept this from being a great choice. The amenities in the room are pretty basic. I'm not a big fan of rain showers. Would have appreciated a shower cap to avoid getting my head wet. Would also have liked a face cloth. Towels smelled funny. WiFi wasn't great—periodically times out. Breakfast service wasn't kind of strange. The woman at the egg station is great! But other things . . . The items on the buffet weren't replenished very promptly so there were times when breads and fruit were sparse. Butter only on request? One day there was no fruit preserves. The settings at the table weren't put out very carefully so one day there were no napkins, another day no knives. I had trouble controlling the temperature in my room. The temperature seemed to vary during the night. I wish I could have turned off the thermostat and opened a window but the windows don't open. Minor issues aside, the hotel is very clean and very comfortable. I had a great view of the mountains from my room. It's very quiet.…
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Date of stay: December 2019Trip type: Travelled on business
Value
Cleanliness
Service
2 Helpful votes
Helpful
Response from Krystal M, Gerente at Krystal Monterrey
Responded 19 Dec 2019
Dear guest: It's a pleasure to greet you. Thank you for choosing our property for your stay, it was an honor to have received your visit. Thank you for your valuable time to let us know your comments. Each of them are very important because they allow us to continue improving the quality of our service. We will be gladly awaiting your return. Thank you very much for your preference!
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PRICE RANGE
US$47 - US$104 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
fiesta americana centro monterrey hotel monterrey, fiesta americana monterrey, monterrey fiesta americana
FORMERLY KNOWN AS
Fiesta Americana Monterrey
LOCATION
MexicoNorthern MexicoNuevo LeonMonterrey
NUMBER OF ROOMS
207
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Claim Your Listing Frequently Asked Questions about Krystal Monterrey
Which popular attractions are close to Krystal Monterrey?
Nearby attractions include Museo de Arte Contemporaneo (MARCO) (0.3 km), Barrio Antiguo (0.4 km), and Carapan (0.2 km).
What are some of the property amenities at Krystal Monterrey?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Krystal Monterrey?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Krystal Monterrey?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Krystal Monterrey?
Yes, a parking garage, paid private parking on-site, and secured parking are available to guests.
What are some restaurants close to Krystal Monterrey?
Conveniently located restaurants include El Rey del Cabrito, Cafe Iguana, and Cafeteria Gaby.
Are there opportunities to exercise at Krystal Monterrey?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Is Krystal Monterrey located near the city centre?
Yes, it is 0.5 km away from the centre of Monterrey.
Are any cleaning services offered at Krystal Monterrey?
Yes, dry cleaning and laundry service are offered to guests.
Does Krystal Monterrey offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Krystal Monterrey?
The staff speaks multiple languages, including English and Spanish.