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Sheraton Ambassador Hotel

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Ave. Hidalgo 310 Oriente Zona Centro, Monterrey 64000 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (159)
Dining (13)
Room & Suite (12)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Ambassador Hotel
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#46 of 127 hotels in Monterrey
Location
Cleanliness
Service
Value
Sheraton Ambassador Hotel offers a prime location for today's business traveler. Our hotel in the heart of Monterrey, Mexico presents presents a friendly staff that will put you at ease recommending local restaurants and activities. You can even take care of a car rental onsite. Oversized guest rooms and suites with comfortable beds and bathrooms have everything you need to make your stay more enjoyable. Gather with friends or colleagues for dinner at our restaurant or a drink at our bar. All rooms now feature wireless High Speed Internet Access at a fee, HD LED TVs, and The Sheraton Sweet Sleeper™ Bed. Stay connected to friends and family with Link-at-Sheraton Experienced with Microsoft®, a connectivity hub in the heart of the lobby. A11 meeting rooms are available for meetings and conventions, offering a combined 10,200 square feet of space.
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Full view
Property amenities
Parking
Wifi
Fitness Centre with Gym / Workout Room
Bar / lounge
Car hire
Business Centre with Internet Access
Conference facilities
Baggage storage
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Concierge
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Family
Languages Spoken
Spanish
Hotel links
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Location

Full view
100Great for walkers
Grade: 100 out of 100
43Restaurantswithin 0.5 km
10Attractionswithin 0.5 km
373Reviews2Q+A24Room tips
Traveller rating
  • 97
  • 108
  • 63
  • 61
  • 44
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Popular mentions
John O wrote a review 4 Apr
Los Angeles, California1,415 contributions817 helpful votes
The hotel looks like it was build back in the ITT Sheraton period, but the suite that I had was fine. The club lounge was closed but benefits provided at other facilities. The suite didn't have conditioner or mouthwash that I had request twice before they provided them. The hotel displays rates on Marriott's website in USD and then used a fake exchange rate to convert it to Mexican pesos. You cannot settle in USD. Checkout with Mayra was a complete mess. I had given an Amex for pre-authorization purposes and wanted to settle using a Mastercard that turned out to an half an hour ordeal. The front desk is very disorganized.
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Date of stay: April 2021Trip type: Travelled on business
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Rick O wrote a review Apr 2020
Wasaga Beach, Canada351 contributions84 helpful votes
Stopped here after booking 2 rooms as we were travelling with from on our drive back to Canada ... the listing identified the hotel as a 4 star resort. We had been on the road for over 14hrs when we arrived to our room the bathroom sink was clogged and I was surprised at the lack of amenities in the room: no microwave to heat our own meals (which we had packed in view of Covid 19, no fridge, no coffee maker. One face cloth in the bathroom ... the muni shampoo bottle was half used ... the list goes on! Sad for the price and bad for the Sheraton brand which I have used several times over the years!
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Date of stay: April 2020Trip type: Travelled as a couple
2 Helpful votes
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Response from Sheratonmty, Quality Supervisor at Sheraton Ambassador Hotel
Responded 9 Apr 2020
Dear Mr. Rick0179, Thank you for taking the time to share your recent experience at the Sheraton Ambassador Hotel with us. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent this from occurring in the future. Once again, thank you for your feedback and we hope to serve you again whenever your travels bring you back to Monterrey. Kind Regards!
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Sean S wrote a review Feb 2020
Columbus, Ohio3 contributions
Had a great time in Monterrey and the Sheraton was a perfect location. The room was spotless and the staff was attentive. My flight to Monterrey was delayed until the next day and I was able to reach the hotel by email and they had no issue adjusting my reservation. They even gave me excellent location tips for my 10 mile run. I would definitely stay again.
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Date of stay: January 2020Trip type: Travelled solo
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Roman wrote a review Jan 2020
3 contributions3 helpful votes
This hotel is completely outdated. Not at all in line with the Sheraton or Bonvoy Brand Promise. Very concerned to get a fungus or any other nasty thing from laying in bed or using the shower... Pillows were not fresh and bed sheets dirty. This property should be torn down. Concerned to eat anything.
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Date of stay: January 2020Trip type: Travelled on business
2 Helpful votes
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Response from Sheratonmty, Quality Supervisor at Sheraton Ambassador Hotel
Responded 31 Jan 2020
Dear romanpG6444SF, On behalf of all Sheraton Ambassador Monterrey staff and myself, we apologies for the inconvenience with the cleanliness of your room is not the service we want to provide. we have shared your comments with the team to evaluate areas for improvement and prevent these types of situations from occurring in the future. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. We are sorry for not having succeeded in meeting service expectations this time. However, we would appreciate giving us a second chance to regain your trust I remain at your service
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Marcelo S wrote a review Oct 2019
Brasilia, DF86 contributions39 helpful votes
We got a junior suite, it was nice, spacious clean, they got us 2hrs late check out, but it all ends there.: The towels were kids size, very worn and harsh, and the robes also junior size had holes We had to “re magnetize” our key cards like 6 times in 2 days Only 1 or 2 ppl on front desk at all times, which always resulted in lines, and the staff wasn’t very helpful We paid a fortune (850 MXN)for laundry to have to pick it up on front desk, because they couldn’t deliver at our rooms The breakfast was very average for the standards of a Sheraton, only one guy on omelet station for a huge dining room, and they don’t have real butter, only margarine Wi-fi was terrible, the tv had Netflix and amazon prime but couldn’t connect due technical problems The hotel looks pretty outdated in general
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Date of stay: October 2019Trip type: Travelled as a couple
2 Helpful votes
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Response from Aimee M, Quality Supervisor at Sheraton Ambassador Hotel
Responded 21 Oct 2019
Dear marcelosH1977GU, Thank you for taking the time to share your recent experience with us. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent these issues from occurring in the future. Once again, thank you for your feedback and we hope to serve you again whenever your travels bring you back to Monterrey. Sincerely,
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PRICE RANGE
US$66 - US$142 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton ambassador hotel monterrey, sheraton hotel monterrey, sheraton monterrey, monterrey sheraton
LOCATION
MexicoNorthern MexicoNuevo LeonMonterrey
NUMBER OF ROOMS
229
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Frequently Asked Questions about Sheraton Ambassador Hotel
Which popular attractions are close to Sheraton Ambassador Hotel?
Nearby attractions include Museo de Arte Contemporaneo (MARCO) (0.4 km), Auditorio Pabellon M (0.4 km), and Carapan (0.06 km).
What are some of the property amenities at Sheraton Ambassador Hotel?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
What food & drink options are available at Sheraton Ambassador Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Ambassador Hotel?
Yes, parking is available to guests.
What are some restaurants close to Sheraton Ambassador Hotel?
Conveniently located restaurants include Asador La Vaca Argentina, Cafeteria Gaby, and Feelgrow.
Are there opportunities to exercise at Sheraton Ambassador Hotel?
Yes, guests have access to a fitness centre during their stay.
Is Sheraton Ambassador Hotel located near the city centre?
Yes, it is 0.6 km away from the centre of Monterrey.
Are any cleaning services offered at Sheraton Ambassador Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Ambassador Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Sheraton Ambassador Hotel?
Many travellers enjoy visiting Antiguo Palacio Federal (0.8 km).
Is Sheraton Ambassador Hotel accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.