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Hotel Riu Palace Paradise Island

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Casino Drive, 6307 New Providence Island
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (1494)
Room & Suite (215)
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 18/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Riu Palace Paradise Island
Updated 18/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#10 of 15 hotels in Paradise Island
Location
Cleanliness
Service
Value
The All Inclusive 24h Adults Only Hotel Riu Palace Paradise Island opens all year round and lies directly on a spectacular 4 km stretch of white, sandy beach, next to Atlantis, the biggest casino in the Caribbean. Riu Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. The location is ideal due to its proximity to Downtown Nassau (3.3 km) and Lynden Pindling International Airport (NAS) (20 km) and invites you to explore the area. The hotel has 379 comfortably furnished rooms with free WiFi and offers many amenities. Relax in our spa or get in shape at the gym. 1 outdoor pool and 1 infinity pool with swim up bar. Daytime and evening entertainment, beach volleyball court and group fitness activities. For lovers of gastronomy, live cooking stations and themed buffets at our main restaurant, as well as Japanese, Fusion, Indian and Steakhouse specialty restaurants; 3 bars, jerk station and pâtisserie & ice cream parlor.
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Property amenities
Parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Aerobics
Car hire
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Taxi service
Business Centre with Internet Access
Conference facilities
Meeting rooms
Spa
Couples massage
Foot massage
Full body massage
Head massage
Massage
Adults only
24-hour security
Baggage storage
Concierge
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Laundry service
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Room features
Housekeeping
Private balcony
Room service
Safe
Iron
Flatscreen TV
Room types
Ocean view
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Mid-range
1458Reviews139Q+A100Room tips
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Popular mentions
Jessica S wrote a review Yesterday
Brooklyn, New York1 contribution
*****BEWARE & AVOID THIS RIU AT ALL COST***** Let me begin by stating I’ve been to 4 RIU’s and this is my 5th RIU Resort. RIU at the Bahamas was by far the smallest and boring. I took my fiancé here for his birthday and since we were used going to RIU’s I said why not, this isn’t someplace we’re not used to because so far they all have the same type of concept except if they’re modern or not. This RIU is more on the modern side. I booked for a Junior Suite Ocean View but got Junior Suite Partial Ocean View. When we walked into the resort, they were to make sure people follow the correct protocol by cleaning bottom of shoes and hand sanitizing, as well has checking temperatures. None of those were done. This is actually the first resort I’ve been to since this pandemic occurred that didn’t do those protocols which was extremely interesting for me. I didn’t say anything but just observed. I also didn’t say anything about the room although I should have because I paid so much more for the ocean view but only received partial ocean since I am at the side almost back of the resort where I can see the streets also. I requested for them to do something special if possible for my fiancé birthday and I did get a response onto doing so (this is right after booking this trip I contacted them same day by messaging them). Absolutely nothing was done for his birthday and I realized even when he told a server it’s his birthday, nothing was still said and done. It was as though they didn’t celebrate things like that. The swim up pool is super small and crowded, the other pool also small and boring. Trust me I’ve been to many RIU and this has to be the main one with no energy. We got to the resort at 1pm but had to wait for check in at 4pm (which is understandable), you are still able to drink and eat because they do give you your wrist band and towel card, just not your room key as of yet. I remember asking for the gift shop and the lady pointing outside of the resort! This RIU does not have a gift shop that is inside the resort. There is a gift shop that is across the street (not affiliated with them). Just keep in mind that you will come across people who are trying to sale you excursions that are extremely expensive. Excursions here are truly expensive. I’ve been to many different countries and this by far has been the most expensive. Heads up, Parasailing on the resort $120 per person and that is the cheapest thing we’ve heard asking prices around for different activities. As far as service, when I went into the room for excursion information I waited for two others to finish asking their questions. I didn’t stand by the door, I sat away so the lady didn’t feel pressured or anything and patiently waited. I waited about 5 mins and then waited her for to tell me to come in and all she does when I told her “I wanted information on the excursions please” she gives me the brochure and lets me go without details or anything. Now you’re probably thinking “why would she when it’s all in the brochure”, if I am used to how the services are usually at other RIU’s than I’d assume the service is the same. This isn’t not only for RIU let me add; other resorts I’ve been to, they sit down with you and explain to you. The bartenders were cool and chill, there’s not much interaction unless I guess you interact with them you know. The men on the beach were helpful to setting the beach chairs and umbrella for you wherever you’d like (they do not have them sitting there for you to just sit). Heads up though, many people will be passing by asking you the same things “would you like bracelets”, “would you like drink in a pineapple”, “would you like parasailing”. Tad bit annoying but they’re trying to make their sales so couldn’t be mad at it. Restaurants: steakhouse was a long wait time but food wasn’t too bad. Sushi restaurant (I forgot the actual name, sorry), that one was okay as well. They serve each person all the starters that are on the menu regardless and then you choose your dinner and dessert depending on the amount of options for dessert. So far that is the concept for both restaurants but please just be aware that the restaurant does have long waits so you’d have to be there by 6:30 when they’re open! Also keep in mind not all restaurants are open on certain days. I would like to say that there is this bar/restaurant that is down the block from this RIU and they’re great from service to food being seasoned well. They have no affiliation to RIU and it’s actually on another hotel property so I assume they’re in business with them maybe but nonetheless you are open to go and I’d recommend going there. We went for lunch and it was awesome. The ladies were super nice and outgoing! The place is called “Viola’s Bar and Grill”. They also have a gluten free option menu for those who may be wondering. Overall, if you can avoid going than just avoid going to this one especially if you’re used to RIU’s and have high expectations. BUT if you are still considering going, by all means hope you make the best out of it and have you’re own fun with the people you are with! I am currently still on the resort and have not completed my trip but will have an updated
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Date of stay: October 2021Trip type: Travelled as a couple
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Liz wrote a review 25 Oct
Denver, Colorado3 contributions
This morning I was in at the beach whilst I was staying at Bahamas Riu. I was sleeping and I awaken when a sun umbrella that apparently not buried deep enough in the sand, flew out and hit me on the forhead. Although I was dazed from the incident, I quickly realized what happened and was also aware of the many people on the beach along with hotel staff who immediately came to my assistance. I was stunned seeing people around me showing concern. Later the security came, took my statement and completed his incident report. 45 min later the security guard called our room and asked if I would sign some type of release form. I told them I would wait to see how I was feeling before signing any documents. My husband and I have requested to speak to the hotel manager to discuss the incident....
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Date of stay: October 2021Trip type: Travelled as a couple
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logansmommy123 wrote a review 22 Oct
Boca Raton, Florida2 contributions1 helpful vote
Leaving today 10/22/21. Great food, friendly staff, far exceeded our expectations based on some negative reviews seen here. Yes the hotel rooms could use a little facelift but VERY CLEAN and Covid protocols well followed. Yes music at the pool a bit harsh and loud but not terrible. The resort itself only gets direct sunlight from like 11:00 to 4 ish.. then it is behind buildings so the hours of sunshine are limited. Drinks were heavily poured as far as liquor goes, and the bar service was quick and easy. Some fun shows, entertainment staff did a great job at the pool and Calypso and we are leaving with only positive feelings. If you are looking for an all inclusive with great bang for your buck, RIU is the place for you !! Shout outs to Terry at the front desk, Charlene the Chef at Kulinarium (our favorite!) Server Winzel at Krystal and James at The Steakhouse.
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Date of stay: October 2021Trip type: Travelled as a couple
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Tracey S wrote a review 21 Oct
Jacksonville, Florida10 contributions1 helpful vote
The staff outstanding they make up for the sub par accommodations. First couple of days there was no sanitizer in the gym, all of the equipment is really old and need to be replaced and allot of it did not work. No mask on the property so if you lose your they want you to go down to the store at the corner and pay $3.50 FOR 1 mask, but the hotel requires you to wear one or get fined 100.00. Vendors/hustlers/drug dealers on the beach, you can’t even relax due to the harassment. The food was never hot and we tried 3 of the restaurants food should be healed at 180-200F, you can make people sick if not held at the correct temp. Same games daily so if you are staying more than 3 days, it got old. DO NOT GET THE HUSTLERS ON THE BEACH ANY FOOR OR DRINKS, THEY WILL ASK YOU BUT YOU ARE THE ONE WHO WILL GET FINED. They will tell you the restaurant is booked and it’s not they will start cleaning and removing table ware 1 1/2 before closing which is 10pm.
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Date of stay: October 2021
Location
Service
Sleep Quality
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Paradise Island
Responded yesterday
Dear Tracey S, Many thanks for sharing your experience with us. While we are glad you enjoyed our staff members´ accommodating service, we are very sorry to hear of the disappointment you experienced during this stay, since we want all of our guests to experience some fantastic and care-free holidays while staying with us. We regret to learn that the local vendor´s behaviour made your stay less enjoyable. We hope you can understand that we cannot avoid vendors passing along the beach but at the same time, we do everything in our hands to ensure everyone at the hotel has a great vacation. We value your feedback and will of course share it with the responsible team, as we understand that there is always room for improvement and as we sincerely hope that you would still consider staying with us in the future and give us a chance to deliver a more enjoyable experience. Best of hopes, Hotel Riu Palace Paradise Island Online Reputation Manager
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Marc K wrote a review 19 Oct
2 contributions
so. most of the reviews I read were accurate. every interaction we had with ALL staff was wonderful. very accommodating. hotel is beautiful including pools. rooms were ok but fine. no issues. now the not so good. FOOD was very sub par especially the buffet. food was not hot, very low quality in my opinion. we spoke with guests we met and that seemed to be the general consensus. The restaurants were beautiful and staff, again were wonderful. Again, food was better than the buffet obviously, but don't set your expectations too high. I get better steak at chain restaurants back home. of course, the drinks are free and I'm just guessing they are watered down. not much of a drinker but I know vodka, and after several several drinks of straight liquor, well you get it.. nothing. that goes for my wife and the delicious, but non intoxicating at all.. again, we spoke with other guests... same thing. NO SHOP ON PREMISES if you need anything. (we forgot our tooth brush and needed some masks. if you REQUIRE masks, you should have some for your guests. we were directed to a small store at the end of the property. toothbrush 10.00!! pringles potato chips 10.00!! that's outrageous. not the fault of he RIU, but I've never been in a hotel that didn't offer toiletries or snacks. EVER. I expect higher prices but WTH?! so, after everything is said and done, we would return, but we'll bring some snacks and our toothbrush. Thanks to the staff for making us feel welcome.
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Date of stay: October 2021Trip type: Travelled as a couple
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Paradise Island
Responded 2 days ago
Dear Marc K, Thank you so much for your feedback regarding your recent stay. We are pleased to hear you enjoyed the attentive and friendly service of our staff members! On the other hand, as we place great importance on providing our guests with unforgettable experiences, we are sorry that not all the aspects of your stay did meet your expectations. Your observations will be shared with corresponding department for further consideration and we are looking forward to having another chance to welcome you back in the near future for a much better experience. We wish you all the best, Hotel Riu Palace Paradise Island Online Reputation Manager
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PRICE RANGE
US$254 - US$568 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
riu palace paradise island hotel paradise island, riu hotel paradise island, paradise island sheraton, paradise island riu hotel, riu paradise island bahamas
LOCATION
CaribbeanBahamasNew Providence IslandParadise Island
NUMBER OF ROOMS
379
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Frequently Asked Questions about Hotel Riu Palace Paradise Island
Which popular attractions are close to Hotel Riu Palace Paradise Island?
Nearby attractions include Marine Habitat at Atlantis (0.5 km), Predator Lagoon (0.3 km), and Versailles Gardens and French Cloister (0.3 km).
What are some of the property amenities at Hotel Riu Palace Paradise Island?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
What food & drink options are available at Hotel Riu Palace Paradise Island?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Riu Palace Paradise Island?
Yes, parking is available to guests.
What are some restaurants close to Hotel Riu Palace Paradise Island?
Conveniently located restaurants include Cafe Martinique- Atlantis Paradise Island, Viola's Bar & Grill, and Bahamian Club.
Are there opportunities to exercise at Hotel Riu Palace Paradise Island?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Hotel Riu Palace Paradise Island offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Are there any historical sites close to Hotel Riu Palace Paradise Island?
Many travellers enjoy visiting Queen's Staircase (2.3 km), Fort Charlotte (4.3 km), and Fort Fincastle (2.5 km).
Does Hotel Riu Palace Paradise Island have any great views?
Yes, guests often enjoy the ocean view available here.
Is Hotel Riu Palace Paradise Island accessible?
Yes, it offers facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.