We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Moon Palace Jamaica

Traveller (2655)
360
Panoramas (85)
Video
Overview
Visit hotel website
Main Street, Ocho Rios Jamaica See on map
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
5 Star accommodation
Additional information
Visit hotel website
Offers from Moon Palace Jamaica
Offers & Announcements:Martin Luther King Sale!
Hotel deals
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (2,470)
Filter reviews
2,371 results
Traveller rating
1,445
516
217
98
95
Traveller type
Time of year
LanguageEnglish
More languages
1,445
516
217
98
95
Show reviews that mention
All reviews loud bar flow rider awe spa resort credit konoko falls water journey momo restaurant la gondola vacation planners pier restaurant public relations club noir diamond concierge palace members presidential suite dolphin swim dolphin experience
FilterEnglish
Updating list...
1 - 5 of 2,371 reviews
Reviewed 2 days ago via mobile

There were 8 in our party. Check in was very simple. They were able to accommodate our request in getting 4 rooms together. The rooms are smaller than at Moon Palace Cancun but certainly adequate. The service was superb. There was plenty of staff to...More

Date of stay: January 2019
1  Thank SBrandys
Response from ChristinaM4739, Manager at Moon Palace JamaicaResponded 2 days ago

Dear SBrandys, Thank you for the time invested to pen your review describing your amazing vacation attained with us. We are thrilled to have been made aware that the beautification of our Resort and excellent service captivated your undivided attention. Our goal is to ensure...More

Hotel's Favourite
Reviewed 15 November 2018

We just got home from my moms 70th birthday week. What a fantastic trip. The hotel was gorgeous and clean and what made our trip was the amazing staff. You have a wonderful group of people working for you. A few of our favorites would...More

Date of stay: November 2018
1  Thank Heather J
Response from Kemarlo C, Manager at Moon Palace JamaicaResponded 19 November 2018

Dear Heather J, What an amazing experience shared! We are ecstatic to learn that such a phenomenal time was had whilst staying with us. The impeccable conditions all throughout our facilities likewise the professionalism received through all interactions had on the property are meticulously maintained...More

Reviewed 3 days ago via mobile

This is the most beautiful location I’ve ever been. The staff are so warm and friendly . Wonderful spa, restaurants and staff. I wish I remembered all their names. The girls at the Playroom were super! Grandsons asked to go back daily. Special ladies Janique,...More

Date of stay: December 2018
Thank cathyd763
Response from ChristinaM4739, Manager at Moon Palace JamaicaResponded 2 days ago

Dear cathyd763, Our team is thrilled having been in receipt of your review describing your phenomenal stay had with us. It is with great pleasure to have learnt that our first class service extended to you by our staff and felt through amenities was received...More

Reviewed 3 days ago via mobile

This is our second time at this Moon Palace and it was even better than the first time! The food, private beach, cleanliness and views are fantastic but the most special/exceptional feature is the staff. From Romaine in Entertainment( he’s got the moves), to Simone,...More

Date of stay: January 2019
Thank Ronit G
Response from ChristinaM4739, Manager at Moon Palace JamaicaResponded 2 days ago

Dear Ronit G, Our Moon Palace Jamaica team is ecstatic to be in receipt of your wonderful review describing your amazing time had with us. It was our utmost pleasure to have hosted your awe-inclusive vacation where your expectations were surpassed as a result of...More

Reviewed 3 days ago

I stayed here over the holidays and had a pretty good time except for a few things. Believe what people are saying about the resort credits. They are an absolute joke!!!! The room credit is not only split between whoever is in your room, but...More

Date of stay: December 2018
Thank Sabrina W
Response from ChristinaM4739, Manager at Moon Palace JamaicaResponded 2 days ago

Dear Sabrina W, Thank you for the time invested to pen your review describing your time spent with us. We are however saddened to have learnt that a less than spectacular getaway was achieved based on the encounters mentioned in your review. These concerns described...More

View more reviews
About
Description
Moon Palace Jamaica is nestled in the beautiful surroundings of Ocho Rios, and boasts more than 700 luxurious accommodations with oceanfront and partial ocean views of the Caribbean Sea, each with 24-hour More room service, free WIFI, CHI-branded amenities, complimentary calls to Continental US and Canada, and more. Renowned for over-the-top all-inclusive amenities such as unlimited gourmet dining and snacks, top-shelf drinks, a FlowRider® Double Wave Simulator, state-of-the-art Playroom for kids, a lounge designed specifically for Teens, and world-class entertainment and nightlife, it offers the perfect vacation for families and couples alike. Also home to the largest spa in Jamaica, for some serious pampering, this warm-hearted resort has everything you need right at your fingertips. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Beachfront
Room Service
Free Parking
Bar/Lounge
Spa
Breakfast included
Air Conditioning
Airport Transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Meeting Rooms
Minibar
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Refrigerator in room
Shuttle Bus Service
Wheelchair Access
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Top resorts Hotels
,
Spa
,
On the Beach
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Top resorts Hotels
,
Spa
,
On the Beach
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
705
Price range
US$418 - US$1,055 (Based on Average Rates for a Standard Room)
Location
Caribbean > Jamaica > Saint Ann Parish > Ocho Rios
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Top resorts Hotels
,
Spa
,
On the Beach
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
705
Price range
US$418 - US$1,055 (Based on Average Rates for a Standard Room)
Location
Caribbean > Jamaica > Saint Ann Parish > Ocho Rios
Photos
Traveller (2,655)
Pool & Beach (595)
Room & Suite (502)
Dining (311)
Amenities (121)
Family and Play Areas (43)
Business Centre & Event Rooms (6)
Nearby
Nearby HotelsSee all 294 nearby hotels
Ocean Sands
94 reviews
.30 km away
Rooms Ocho Rios
922 reviews
.34 km away
Marine View Hotel
17 reviews
.42 km away
Silver Seas Resort Hotel
290 reviews
.45 km away
Nearby RestaurantsSee all 1,002 nearby restaurants
Juici-Beef Patties
593 reviews
.42 km away
Miss T's Kitchen
883 reviews
.35 km away
Mom's
258 reviews
.44 km away
Ocho Rios Village Jerk Center
657 reviews
.81 km away
Nearby AttractionsSee all 1,126 nearby attractions
Ocho Rios Bay Beach
943 reviews
.42 km away
Turtle River Park
189 reviews
.65 km away
Dolphin Cove Moon Palace Jamaica Grande
48 reviews
.18 km away
Our Lady of Fatima Catholic Church
19 reviews
.87 km away
Questions & Answers
Ask a question
20robynk
21 January 2019|
AnswerShow all 2 answers
Response from OnAir03561914351 | Reviewed this property |
To reach contacts in Jamaica you may use their website to get a contact number and follow the instructions to reach the department you need. Hope this info is of some help.
0
Votes
Jill C
16 January 2019|
AnswerShow all 4 answers
Response from J R |
Hi! The family deluxe suite doubles whatever resort credit you receive pertaining to your length of stay. We are travelling next week staying in a Family Deluxe Room for 7 nights. I've uploaded the app and began... More
1
Vote
CricketOttawa
16 January 2019|
Answer
Response from ChristinaM4739 | Property representative |
Dear CricketOttawa, Thank you for selecting Moon Palace Jamaica as your awe-inclusive getaway destination. It will be my utmost pleasure to assist you, I kindly invite you to check your private messages inbox for my direct... More
0
Votes
Room Tips
"Ocean View room 10th floor, tower 3"
AGOSAIN
1 week ago
Read review
"Superior Rooms overlooking the ocean."
Fab_Fun12
1 week ago
Read review
"Make sure to partake in the hotel excursions and visit the Blue Hole!"
kyliek410
2 weeks ago
Read review
"Building 2 is best"
N1610NGstevec
2 weeks ago
Read review
Show More 
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing