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Moon Palace Jamaica

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Traveller (2171)
Pool & Beach (560)
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Overview
  • Excellent61%
  • Very good23%
  • Average9%
  • Poor3%
  • Terrible4%
Travellers talk about
“loud bar”(153 reviews)
“flow rider”(132 reviews)
“resort credit”(120 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
5 Star Hotel
All hotel details
Additional information
Offers from Moon Palace Jamaica
Offers & Announcements: Package Deal
Hotel deals
Offers from Moon Palace Jamaica
Offers & Announcements: Package Deal
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Reviews (1,996)
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1,910 results
Traveller rating
1,134
442
181
73
80
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1,134
442
181
73
80
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All reviewsloud barflow riderresort creditawe spawater journeykonoko fallsvacation plannersla gondolamomo restaurantpier restaurantpresidential suiteclub noirpublic relationspalace membersdiamond conciergepier seafoodpalace elite
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1 - 5 of 1,910 reviews
Reviewed 2 days ago via mobile

I had never stayed at a Palace Resort before...but this place was amazing!!! It was absolutely beautiful and the excursions were a ton of fun! We loved Joshean at the pool bar, Deivel took great care of us at Momo’s, and Gondola had amazing food...More

1  Thank cmfun4you
Hotel's Favourite
Reviewed 18 November 2017

We absolutely loved Moon Palace. The primary reason for our high rating is the staff. Everyone we encountered was delightful. We were always greeted and treated as if we were the only people there. Some might thing that this is "guest relations/services", however we felt...More

Review collected in partnership with this hotel
26  Thank 930dmb
Response from Kemarlo C, Manager at Moon Palace JamaicaResponded 18 November 2017

Dear Esteemed Guest, Our team at Moon Palace Jamaica appreciates the time taken to post a review on the extraordinary awe-inclusive experienced had here with us. Team members work unfailingly to ensure that the services being extended to you our cherished guest is that of...More

Reviewed 3 days ago

If you were comparing Moon Palace Jamaica vs. Moon Palace Cancun, we stayed at both, and most recently at Moon Palace Jamaica(June 2018). Overall, the Moon Palace in Cancun is a better vacation experience, but thought I'd at least list out what you can expect...More

5  Thank Dave J
Response from Kemarlo C, Manager at Moon Palace JamaicaResponded 2 days ago

Dear Dave J, We are highly appreciative of your time invested to share all your experiences as your feedback is imperative to our operations. Your detailed break down of each mentioned area was very well explained and I am sure our potential guests who wish...More

Reviewed 3 days ago

I’ve been a Palace Premier member since 2010 and a Palace Elite member since 2014. Booking reservations is a complete nightmare. Let me share my nightmare. I called the 800 number and spoke to Edgar Sanchez on Monday 6/11/18. I first asked for pricing for...More

2  Thank SBrandys
Reviewed 4 days ago via mobile

So much potential, nice, clean premises....but Unfortunately the service by circa 50% of the staff is bad. The rooms are fine, we had ocean view. Not what you might call spacious, but ok for a family of 3 so no complaints. Pools are great. Pool...More

Thank Ian T
Response from Kemarlo C, Manager at Moon Palace JamaicaResponded 2 days ago

Dear Ian T, We are highly appreciative of your time invested to share all your experiences as your feedback is imperative to our operations Our team works assiduously to ensure our guests receive impeccable services all throughout our facilities and an immaculate environment for all...More

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Most Booked Properties in Jamaica
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Beachfront
Room Service
Free Parking
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Room Service
Free Parking
Airport Transportation
Breakfast included
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$434 - US$759 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Top resorts Hotel in Ocho Rios
#6 Luxury Hotel in Ocho Rios
#7 On the Beach Hotel in Ocho Rios
#7 Spa Hotel in Ocho Rios
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$434 - US$759 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Top resorts Hotel in Ocho Rios
#6 Luxury Hotel in Ocho Rios
#7 On the Beach Hotel in Ocho Rios
#7 Spa Hotel in Ocho Rios
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (2171)
Pool & Beach (560)
Room & Suite (478)
Dining (301)
Amenities (121)
Family and Play Areas (41)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
beachseeker23
18 June 2018|
Answer
Response from cmfun4you | Reviewed this property |
We watched a game in the Loud Bar before we left. Looked like they would be showing them there and they even had a bracket posted outside the door of the bar.
1
Vote
Gamma I
14 June 2018|
Answer
Response from Kemarlo C | Property representative |
Dear Gamma I, Our team is delighted by your interest expressed in our magnificent resort. As per TripAdvisor guidelines, responses should not contain contact information publicly hence why I invite guests to check their... More
0
Votes
KimFagan20
13 June 2018|
AnswerShow all 4 answers
Response from Kemarlo C | Property representative |
Dear KimFagan20, Thank you for your interest displayed in our breath-taking Palace resorts property. I kindly invite you to check your private messages inbox for further details. Without hesitation, I am available to... More
0
Votes
Room Tips
"Lower floors will be kept awake by the loud music outside the resort, and higher up rooms will be..."
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"Get a high floor away from pool and stage so we did not get the music from the pool. It was a quiet peaceful..."
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"Building 2 offers the best views"
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"Don't Purchase the upgrade, most of the rooms are the same it just has better liquor that's hard to..."
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