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Moon Palace Jamaica

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Traveller (2353)
Pool & Beach (585)
Storyboard
Overview
  • Excellent62%
  • Very good23%
  • Average9%
  • Poor3%
  • Terrible3%
Travellers talk about
“loud bar”(140 reviews)
“flow rider”(129 reviews)
“resort credit”(107 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
5 Star accommodation
All hotel details
Additional information
Offers from Moon Palace Jamaica
Special Offer: Package Deal
Hotel deals
Offers from Moon Palace Jamaica
Special Offer: Package Deal
Hotel deals
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Reviews (2,162)
Filter reviews
2,070 results
Traveller rating
1,225
479
196
85
85
Traveller type
Time of year
LanguageEnglish
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1,225
479
196
85
85
Show reviews that mention
All reviewsloud barflow riderresort creditwater journeyawe spakonoko fallsmomo restaurantla gondolavacation plannerspresidential suitegondola restaurantmartini barpalace membersclub noirdiamond conciergepublic relationsdolphin swim
FilterEnglish
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1 - 5 of 2,070 reviews
Reviewed yesterday

We love the moon Palace Jamaica Grande, the service was top notch. The food was good and the room service was good as well. The rooms were clean and ok sized .We loved the pool and the beach. The resort was perfect size. Everything was...More

Thank A V
Hotel's Favourite
Reviewed 18 November 2017

We absolutely loved Moon Palace. The primary reason for our high rating is the staff. Everyone we encountered was delightful. We were always greeted and treated as if we were the only people there. Some might thing that this is "guest relations/services", however we felt...More

Review collected in partnership with this hotel
29  Thank 930dmb
Response from Kemarlo C, Manager at Moon Palace JamaicaResponded 18 November 2017

Dear Esteemed Guest, Our team at Moon Palace Jamaica appreciates the time taken to post a review on the extraordinary awe-inclusive experienced had here with us. Team members work unfailingly to ensure that the services being extended to you our cherished guest is that of...More

Reviewed yesterday via mobile

My husband and I had our destination wedding/honeymoon at Moon Palace and it was absolutely amazing! We had 24 of our family and friends join us and there were very few complaints. To start, although we had a wait time for check-in, we were helped...More

Thank briannaeis12
Reviewed yesterday via mobile

For a hotel with such excellent reviews and such high prices, I had hoped for the family holiday of a lifetime but was really disappointed by many aspects of our stay at Moon Palace. This was our first visit as a family to Jamaica (my...More

2  Thank Carrie S
Reviewed 3 days ago via mobile

We absolutely loved Moon Palace.The food and drinks were delicious and flavorful. The rooms and view from the rooms were breath taking and very tidy. The primary reason for our high rating is the staff. Everyone we encountered was delightful and felt like family. We...More

Thank Charvalia L
Response from Kemarlo C, Manager at Moon Palace JamaicaResponded yesterday

Dear Charvalia L, Our team at Moon Palace Jamaica is delighted to be in receipt of your awesome review describing your well-enjoyed experiences achieved with us. We are ecstatic to learn that our excellent services provided by staff, delicious food, vivacious entertainment and the breath-taking...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Beachfront
Room Service
Free Parking
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Room Service
Free Parking
Wheelchair Access
Airport Transportation
Breakfast included
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$427 - US$1,112 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Top resorts Hotel in Ocho Rios
#6 Luxury Hotel in Ocho Rios
#7 Spa Hotel in Ocho Rios
#7 On the Beach Hotel in Ocho Rios
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$427 - US$1,112 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Top resorts Hotel in Ocho Rios
#6 Luxury Hotel in Ocho Rios
#7 Spa Hotel in Ocho Rios
#7 On the Beach Hotel in Ocho Rios
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (2353)
Pool & Beach (585)
Room & Suite (493)
Dining (308)
Amenities (121)
Family and Play Areas (43)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
Dave M
15 August 2018|
Answer
Response from Charvalia L | Reviewed this property |
Yes. Mines did. Their ages ranged from 3 yrs to 16 yrs old
0
Votes
sasha s
6 August 2018|
AnswerShow all 5 answers
Response from Kemarlo C | Property representative |
Dear sasha s , Our team is elated of your interest had in our wonderful resort. It is my pleasure to inform you that a hold is not placed on the credit card upon presenting it, however, it is the standard procedure of the... More
0
Votes
bjwright1
4 August 2018|
AnswerShow all 5 answers
Response from Kemarlo C | Property representative |
Dear bjwright1 Thank you for your interest shown in our magnificent resort. For our Momo (Asian) and La Gondola (Italian) Restaurant requires resort formal wear inclusive of men’s dress pants are required as a part of the... More
0
Votes
Room Tips
"Stay in tower 2 if possible"
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"Our partial water view was really a full water view"
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"Do not stay there"
Read review
"we had a sea view, herd A/C unit every time we open the balcony door. Was given a room on 14th floor by..."
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