We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Moon Palace Jamaica

1,694 reviews
Save
Traveller (1937)
Pool & Beach (533)
Storyboard
Overview
  • Excellent62%
  • Very good23%
  • Average9%
  • Poor3%
  • Terrible3%
Travellers talk about
“loud bar”(134 reviews)
“flow rider”(122 reviews)
“resort credit”(103 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
5.0 Star Hotel
All hotel details
Offers from Moon Palace Jamaica
Announcement: Click for details
Hotel deals
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (1,694)Write a Review
Filter reviews
1,622 results
Traveller rating
958
381
156
61
66
Traveller type
Time of year
LanguageEnglish
More languages
958
381
156
61
66
Show reviews that mention
All reviewsloud barflow riderresort creditwater journeyawe spakonoko fallsvacation plannersmomo restaurantla gondolamartini barteen loungeclub noirpresidential suitepublic relationsdiamond conciergegondola restaurantpalace elite
FilterEnglish
Updating list...
1 - 5 of 1,622 reviews
Reviewed yesterday

After a LONG day of travel (including 1 hour 45 minute bus ride from Montego Bay airport to the hotel), we were greeted with cool towels and cold juice while we checked in, nice start to a very nice vacation. Check in went smooth, and...More

Thank Jor D
Hotel's Favourite
Reviewed 18 November 2017

We absolutely loved Moon Palace. The primary reason for our high rating is the staff. Everyone we encountered was delightful. We were always greeted and treated as if we were the only people there. Some might thing that this is "guest relations/services", however we felt...More

Review collected in partnership with this hotel
21  Thank 930dmb
Response from Kemarlo C, Manager at Moon Palace JamaicaResponded 18 November 2017

Dear Esteemed Guest, Our team at Moon Palace Jamaica appreciates the time taken to post a review on the extraordinary awe-inclusive experienced had here with us. Team members work unfailingly to ensure that the services being extended to you our cherished guest is that of...More

Reviewed yesterday

Moon Palace Jamaica is a beautiful resort, with great amenities, friendly staff and excellent food. We loved swimming with the dolphins right at the resort. The beach was disappointing as the sun cots almost reached the water and it was not easy to walk. The...More

Review collected in partnership with this hotel
Thank AuntieZuzi
Reviewed yesterday via mobile

For the spa-Grestel literally did my whole family’s nails!! We all requested her and loved her. Attention to detail , perfectionist , great massage to boot!!! Request her! Moon place is also a great resort in Jamaica.

Thank Heather M
Reviewed 3 days ago

We had a great time, even after signing our life away by upgrading our membership! We were moved into the three bedroom villa and it is incredible. Fantastic staff and great amenities were complimented by some fun excursions to Dunn River Falls and Luminous Lagoon.

Review collected in partnership with this hotel
Thank safari_seeker
View more reviews
PreviousNext
123456325
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Beachfront
Room Service
Free Parking
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Room Service
Free Parking
Airport Transportation
Breakfast included
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$516 - US$896 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Top resorts Hotel in Ocho Rios
#6 On the Beach Hotel in Ocho Rios
#6 Spa Hotel in Ocho Rios
#6 Luxury Hotel in Ocho Rios
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$516 - US$896 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Top resorts Hotel in Ocho Rios
#6 On the Beach Hotel in Ocho Rios
#6 Spa Hotel in Ocho Rios
#6 Luxury Hotel in Ocho Rios
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (1937)
Pool & Beach (533)
Room & Suite (465)
Dining (271)
Amenities (121)
Family and Play Areas (36)
Business Centre & Event Rooms (5)
Questions & Answers
Ask a question
22 February 2018|
Answer
Response from Moses K | Reviewed this property |
Sorry, I don’t have an answer. I found the housekeeping services very responsive and am sure they can help.
0
Votes
Shayam P
22 February 2018|
AnswerShow all 2 answers
Response from coachric2017 | Reviewed this property |
Don't really know much about booking a vacation that way. Have used Cheap Caribbean website to get some smoking deals.
0
Votes
PreviousNext
123456240
Room Tips
"Ask for an oceanfront room."
Read review
"The Presidential Suite was VERY nice but the three bedroom villa was INCREDIBLE!"
Read review
"Building 1 was amazing, quiet and comfortable!"
Read review
"Ocean view rooms were great."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing