Reserved in person at desk for my visiting guests over xmas and new year 2019. Paid 50% on reservation and 50% at check in. First night my guests were unable to stay there....bathroom shower and sink full,of hairs, bed linens dirty, no hot water, could not close patio door facing street, garbage cans unemptied. Clearly room had not been been attended by housekeeping. They had to stay at our condo. Second night they went over late in the evening but the room was still not acceptable...they were back at our condo at 6 am. Stay away....these people have no integrity! Looking at the reviews listed here i cannot beleive only 1 review was posted since 2016. Of those reviews this place is not reccommendable. Wish i had researched before making reservations.
Lamentablemente, el ultimo día nos robaron dinero de la habitación. A pesar de la negativa de las empleadas de limpieza, el dinero no apareció. Al quejarnos nos trataron de mentirosos y dijeron que no teníamos pruebas. No dejamos nuestras pertenencias en la caja fuerte, pero nunca esperamos que nos saquen dinero literalmente apoyado entre nuestras cosas. English: Unfortunately, the last day housekeeping staff stole money from the room. Despite the refusal of the cleaning employees, the money did not appear. When we complained, they tried to make us liars and say that we had not have any prove of it. We did not left our belongings in the safe, but we never expect them to literally take money from us btw our stuff. Watch your stuff and keep it safe!!!
We booked a room last minute for 10 days. The lobby was nice. However, the first night, we realised the room was extremely rundown. The furniture was all scratched. The mirrors were so old they were full of rust. The toilet barley flushed. The door to the balcony didn't close properly so we could here all of the traffic. By the way, all of the rooms face the busy street below. The bathroom had not need cleaned properly. The next day we asked that the bathroom be properly cleaned. The second day, the bathroom still wasn't clean. So we decided to cancel the our stay. However, the hotel refused to give us our money back. We had to call our credit card company and reverse the payment.
Recently took a business trip to Punta Cana and stayed at this property, it was a good deal for my bucks! Great service and amazing staff. It doesnt have a pool but the sister property nearby has access to the beach.
Really awful. Arrived at night. No towels in the room. The first set of towels brought to us had stains on all the towels. The second batch had stains on one of the towels. The attendant then had to check a bunch of vacant rooms to find us one more towel without a stain. Then, the sheets were not changed. Imagine peeling pack the sheets and finding someone else's hair in the bed and stains on the sheets. Gross. Room was beat up. No hot water in the morning. No refund. No discount. They offered a free night if I ever wanted to come back again..LOL. Avoid this place if you have any standards at a