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Royalton Punta Cana Resort & Casino

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Playa Arena Gorda, Carretera Macao, Punta Cana 23000 Dominican Republic
Lowest prices for your stay
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US$210
US$149
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US$191
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Free cancellation until 29/01/21
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US$210
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Free cancellation until 29/01/21
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Agoda.comUS$181
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Traveller (12435)
360
Panoramas (24)
Pool & Beach (2594)

About

#39 of 153 hotels in Punta Cana
Location
Cleanliness
Service
Value
2020 Travellers' Choice Best of the Best
GreenLeaders Silver level
Royalton Punta Cana is a modern "All-In Luxury" Resort on Bavaro beach with unique all inclusive features like Reservation-Free Dining, international drinks, 24 hour room service and Dreambed. Guests can also take advantage of our All-In Connectivity exclusive features including: • Free Wi-Fi throughout the resort • Unlimited free in-room calling to North America and most of Europe • Convenient USB recharge and Bluetooth audio stations in your room • Download our free Royalton app and receive unlimited free calling plan from your mobile device while on our property, as well as unlimited free app-to-app texting.
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Full view
Property amenities
Parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Tennis court
Babysitting
Wifi
Hot bath
Pool / beach towels
Infinity pool
Adult pool
Outdoor pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Water park
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Business Centre with Internet Access
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
Iron
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Modern
Family
Languages Spoken
Spanish
13,504Reviews1,898Q+A100Room tips
Traveller rating
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Popular mentions
Jaxson K wrote a review 15 Jan
1 contribution
Hotel was good, very good service, had a great time. Very good views everywhere, was very comfortable and had easy access to the beach and many fun excursions. Had a very good gym and many great employees who all provided great service. Victor is a very good fitness instructor and was great at having many fitness classes and water classes and was a very fun instructor as well. I would like to thank all employees at Royalton for there amazing service I plan on coming back again.
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Date of stay: January 2021Trip type: Travelled with family
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Response from Royalton Team, Director General at Royalton Punta Cana Resort & Casino
Responded 2 days ago
Dear jaxsonk2021, Thank you for giving us the opportunity to host you and for such a kind review. It brings us great pleasure to hear that we went beyond your expectations to ensure that you had a flawless stay. We love to know that you had a fantastic time, and that we could exceed your expectations, especially with our service. We strive to deliver a deluxe vacation to all of our guests and we appreciate very much your lovely feedback about our facilities, services and entertainment options. Comments like yours are our best reward. We love to read when our guests leave the hotel with good expectations so they can recommend it and visit it once more. Thanks a lot for this! Sincerely, Royalton Punta Cana Team.
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Ms. Roc wrote a review 14 Jan
Wheeling, Illinois1 contribution
Forgive me, for the delay in my review. It has been a lot going on especially, with this pandemic. Nevertheless, My daughter and I took this trip for a little RNR during her Christmas break and also to celebrate her "Sweet Sixteen" birthday. It was our first experience in the Dominican Republic and the Royalton was highly recommended. We stayed in a "Ocean-view Diamond club room". Diamond Club was listed as the ultimate luxury experience. The view from our room was a sliver of the ocean, not what I expected however, the housekeeper who did our nightly turn down service was wonderful. She was always pleasant and attentive. She even gave my daughter a Christmas Stocking which was "Super Cute". I really appreciate the extra effort that she provided. The most amazing part of our stay was our experiences with Victor, David and William. Victor and David are a part of the Fitness team and because of them, I was able to de-stress and truly enjoy myself. My two favorite works were Zumba and Aqua Zumba. Lots and Lots of fun!!!! Thank you Victor and David , I love your energy and professionalism!!! As for Mr. William, he kept us smiling!! !! He took the time to personally teach my daughter "Bachata" What an awesome Sweet 16 gift, your own personal dance instructor. It warmed my heart to see her having an amazing time. Thank you William, you are the best!!
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Date of stay: December 2020
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Response from Royalton Team, Director General at Royalton Punta Cana Resort & Casino
Responded 2 days ago
Dear Happiness24176193204, We are honored for you having chosen our resort at Punta Cana and we are delighted to read that you spent a most wonderful holiday and we would like to thank you for sharing on TripAdvisor such a kind feedback about your stay. We love when our staff goes all of their way in order to please every single need of our guests; we pride ourselves for this accomplishment. We are going to share your comments with the whole staff, especially the ones you mentioned, we are sure it will make them so happy.  Thank you for highlighting that everyone is incredibly kind and happy to help you. We are sincerely looking forward to the pleasure of welcoming you again in Royalton Punta Cana and assure you that you will enjoy superior services and facilities on your next visit. Sincerely, Royalton Punta Cana Team.
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Elizabeth S wrote a review 13 Jan
4 contributions
The whole place was awesome!! Everyone was so helpful. Alexander the Great, Ramon, and Edward were so helpful and really made out stay enjoyable. The food, room, service and everything was great. I can’t wait to come back 🥳
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Date of stay: January 2021Trip type: Travelled with friends
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Response from Royalton Team, Director General at Royalton Punta Cana Resort & Casino
Responded 3 days ago
Der Elizabeth S, Thank you for giving us the opportunity to host you and for such a kind review. It brings us great pleasure to hear that we went beyond your expectations to ensure that you had a flawless stay. We love when our staff goes all of their way in order to please every single need of our guests; we pride ourselves for this accomplishment. We are going to share your comments with the whole staff, especially the ones you mentioned, we are sure it will make them so happy.  Thank you for highlighting how incredible our food is and for saying that everyone is incredibly kind and happy to help you. We love to read when our guests leave the hotel with good expectations so they can recommend it and visit it once more. Thanks a lot for this! Cordially, Royalton Punta Cana Team.
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Julia S wrote a review 13 Jan
1 contribution1 helpful vote
I would like to share my BAD and POOR experience about Punta Cana Royalton and many instances of issues/inconveniences that I came across while staying at this resort. Let me begin with a fact that the only reason I booked the place as it stated that Premium Alcohol would be included with a package that was untrue and a clear misrepresentation of the deal. When I stayed at Riviera Maya Royalton it was a much nicer and cleaner property. Premium alcohol was advertised and included in all locations (bars/restaurants). Punta Cana property does not include any premium alcohol unless you going to pay for it per bottle. If you want to rent Cabanas you have to also pay extra. > Also not the case in Rivera Maya property. There were absolutely no alcohol provided (not even beer) in a room - that was quite weird. If you are type of person that prefer your room to be cleaned once or twice during your stay be prepared to wait on water refill service for more than hour. Room service also took always more than hour to be delivered. Cleaning staff that is typically in hallways during the day did not have any water/soda that was easily accessible to us. After several issues – the reception/guest services/blue line > would simply ignore my attempts to contact them when I needed something in the room. I was forced to walk to the lobby to make any requests I needed (like soda refill, shampoo refill). Rooms did not have coffee or tea stations (that was quite an inconvenience as well). Coffee shot would close at 6pm > which was also quite unusual to me. There was not an option to be able to eat at sit-down place close to the beach. So you were forced to either go to a buffet or eat out of food cart that had total of 3 choices: burger, hot dogs and fries (not suitable for someone with healthy food habits.) Sports bar also had a total of 4 choices of meals you could pick from all unhealthy (philly steak, wings (which smelled quite bad), fried fish or burger all accompanied by fries. Some toilets especially the once located close to the main pool would be clogged some of the time. During Jan 6- Jan 10 – seemed that resorts was almost at full capacity due to influx of local customers – there would be a line to get to the buffet at breakfast and lunch. Also I witness how during rush time tables were not properly sanitized between customers. Lastly, you were not to book you restaurants for stay of duration or at last few days ahead of time or online. That was quite annoying as you would need to be up and in line by 7am if you wanted to eat in a La Carte restaurant > quite annoying if you ask me. The whole time I was there I felt that there were so many random rules > all design to steal your vacation time as you had to constantly wait for something. Overall food at the buffet was not bad. Pizza was better cooked than the Italian Grazzie restaurant, also I heard that risotto was not good either. Main seafood dish, gnocchi, chicken parmesan and pork chops are all good choices. A la Carte restaurants (Under The Sea) seemed like they had appetizers pre-cooked for the night – which is ok if you order a salad > but eating cold fried calamari was pretty bad. Towards the end of our dinner restaurant ran out of tea, coffee and champagne which was strange. Last note about entertainment > which is non-existent to be honest. All shows would end by 10pm daily after that you could visit casino or sport bar which almost always filled with kids playing air hockey or basketball…
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Date of stay: January 2021
Location
Cleanliness
Service
1 Helpful vote
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Response from Royalton Team, Director General at Royalton Punta Cana Resort & Casino
Responded 4 days ago
Dear U4071CNjulias, FIrst of all receive a warm regard from Royalton Punta Cana! Thank you very much for taking a moment of your time to share your feedback on TripAdvisor, even though we have not been able to meet your expectations. Your comments are very important to us and it is through them that we have the opportunity to improve the quality of our service and to keep developing our products and services. Please note that these circumstances are not representative of the level of service we aspire to provide to our guests, and rest assured we will review your concerns with the management staff on property, in order take measures and ensure the total satisfaction of our guests. Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. Cordially, Royalton Punta Cana Team.
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Worldwidetraveler153 wrote a review 13 Jan
6 contributions1 helpful vote
+1
Fitness: Although the treadmills were temporarily not available due to sanitary reason, the elliptical and spinning bikes were available. decent size gym fully equipped. The place was clean and there was towel and water bottle on site, TV, Lots of mirrors. There was also at least 5 times a day outdoor fitness activities like Zumba, water spinning (loved it ), bootcamp, yoga, pilates and aqua fitness. The instructors are dynamic and extremely friendly Spa: Staff is courteous. I only accessed the baths included with the diamond club package ( 1 hr a day) The spa has its own pool outside limited to the spa users (extra $), a jacuzzi and a cold bath. The steam room and sauna are temporarily closed due to sanitary measures. There is showers, towels, relaxing area (in/out) long-chairs and water bottles on site. Diamond club: access private beach area, restaurant without reservation, access to better variety of liquors, access to diamond club lounges which have sandwiches, yogourts, fresh fruits and liquor all day. Butler service for reservation & any question available at all time on WhatsApp. ( I had a swim up room in the diamond club section of the Hideaway ). Staff: I was impressed by the service from the staff, knowing that they have a heavy work load. Always smiling and happy to answer any questions to the best of their knowledge Room type: The swim up room is worth the splurge. I was at the Hideaway part of the Royalton which means that it is an adult only section. I was able to sun bath and read whiteout being bothered on my balcony by the pool. there was 2 long chair and a table 2 chairs. The room was cleaned twice a day and the mini bar was refilled daily. Beach: clean beach, white sand, clear water, free water equipment access. I enjoyed the kayak. Pool: Pools are clean and in good condition. The hideaway pool is only accessible with the Hideaway bracelet. There is some fitness activities reserved for the adult only part as well Restaurants: Good food honestly. Very decent. Cons: I would appreciate a tub in my room. My highlight: The Butler service was A1 ! As well as the reception staff from the hideaway lounge. The night shift lady ( I wish I could remember her name ! ) gave an outstanding service and went beyond to help me with upgrading my room. Angelo the butler made the highlight of my stay. He made sure to know what time I prefer eating ( important for me as I eat early) took note of it and made a reservation for me at every restaurant on the property so I can try them all. He also helped retrieving information about the cover test that is required for the Canadians. He took my suitcase from my room to the bus while I was checking out. Thank you so much !
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Date of stay: January 2021
Value
Cleanliness
Service
Room Tip: diamond club is worth it. Swim up is the best
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1 Helpful vote
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Response from Royalton Team, Director General at Royalton Punta Cana Resort & Casino
Responded 4 days ago
Dear Worldwidetraveler153, Thank you for giving us the opportunity to host you and for such a kind review. It brings us great pleasure to hear that we went beyond your expectations to ensure that you had a flawless stay. We strive to deliver a deluxe vacation to all of our guests and we appreciate very much your lovely feedback about our facilities, services and entertainment options. Comments like yours are our best reward. Thank you very much for taking the time to review our property. It's always heartwarming to hear that our cooking was appreciated. We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit. Sincerely, Royalton Punta Cana Team.
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PRICE RANGE
US$188 - US$809 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
470
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Frequently Asked Questions about Royalton Punta Cana Resort & Casino
Which popular attractions are close to Royalton Punta Cana Resort & Casino?
Nearby attractions include Arena Gorda Beach (1.1 km), Sky Casino Punta Cana (0.4 km), and Punta Blanca Mall (0.8 km).
What are some of the property amenities at Royalton Punta Cana Resort & Casino?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Royalton Punta Cana Resort & Casino?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Royalton Punta Cana Resort & Casino?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Royalton Punta Cana Resort & Casino?
Yes, parking is available to guests.
What are some restaurants close to Royalton Punta Cana Resort & Casino?
Conveniently located restaurants include Toro, Dinner in the sky Punta cana, and Restaurant El Pescador.
Are there opportunities to exercise at Royalton Punta Cana Resort & Casino?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Royalton Punta Cana Resort & Casino?
Yes, dry cleaning and laundry service are offered to guests.
Does Royalton Punta Cana Resort & Casino offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Does Royalton Punta Cana Resort & Casino have any great views?
Yes, guests often enjoy the ocean view available here.
Is Royalton Punta Cana Resort & Casino accessible?
Yes, it offers reduced mobility rooms and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.