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Eden Roc Cap Cana

739 reviews
#13 of 150 Hotels in Punta Cana
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Boulevard Principal Cap Cana, Punta Cana 23000 Dominican Republic
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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About

4.5
Excellent
739 reviews
Location
Cleanliness
Service
Value
Travellers' Choice 2019 Winner
Certificate of Excellence
GreenLeaders Platinum level
Redefining luxury in the Dominican Republic, Eden Roc at Cap Cana, the only Relais & Chateaux hotel in the island, consists of 34 freestanding suites with private pools and stunning views. Eden Roc at Cap Cana offers extravagant amenities such as a full service spa, a Jack Nicklaus Signature Golf Course (Punta Espada) located nearby, private Beach Club, Koko Kids Club, five diverse culinary selections, 753 square feet of meeting space at Corallina Conference Room and various multi-purpose spaces ideal for destination weddings and corporate functions.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Golf course
Babysitting
Parking
Free internet
Wifi
Public wifi
Internet
Hot bath
Infinity pool
Outdoor pool
Bar / lounge
Restaurant
Breakfast buffet
Swimup bar
Poolside bar
Fishing
Children Activities (Kid / Family Friendly)
Kids club
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Free shuttle or taxi services
Airport transportation
Business Centre with Internet Access
Spa
Concierge
Butler service
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Charming
739Reviews72Q+A100Room tips

Reviews

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Popular mentions
Incredible property
This is a difficult recommendation to write. The property itself is dead drop beautiful, well-maintained with every amenity possible. The service, however left much to desire. While well-meaning and even sincere, everything from restaurant reservations, to golf, to off-site fishing was always tenuous. For instance, we asked for a 7:15 dinner reservation, only to be called back to change it to 7:45. We decided to go the the bar at the restaurant (Blue) for a cocktail. The restaurant also informed us that they could take us to our table at any time. We took advantage of the offer and were seated, only to get a call from the concierge desk that they needed to push our reservation to 8:15. We had to inform them that we were already seated at our table!!!! We had also reserved a two-bedroom beachfront suite and an additional connecting room for our family of five. We arrived at a beautiful suite, but the only things it "fronted" were the swimming pool terrace and the swimming pool itself. We could barely see the beach. When we asked if they could do anything to improve our view, they responded that as it was the high holiday season, there was nothing they could do. We contacted our travel agent in the states and she was able to directly call the hotel. (I recommend that people use private travel agents. They get you the best prices, the best amenity packages and personal service that continues throughout your trip.). To the hotels credit, they changed our rooms to what I still believe was the best location of the beachfront suites (building #1). Our outdoor terrace (immense) was literally on the beach and we were set up with both loungers and big beds right on the beach that we did not have to worry about reserving each day. The beach front suites are amazing -- huge bathrooms, indoor and outdoor dining areas, immense terraces, huge living rooms and full kitchens. The hight of luxury. Best accommodations we have stayed in recently. Food in the restaurants was fine and we especially enjoyed Mediterraneo. Unfortunately arrangements for golf and deep sea fishing always turned out to be an adventure. Nothing catastrophic, but the little glitches added up. Still, in the long run all things were ironed out and we actually became very friendly with the staff, even those who seemed to be somewhat incompetent. One needs to understand, I guess, that the tourist industry is still in its infancy in Capa Cana.…
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Date of stay: December 2019
Rooms
Service
Sleep Quality
Room Tip: If you get a beachfront suite ask for building #1. Also views may be better from the higher rooms
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High Quality
yeap, this place had everything that you would want. The nicest part is the private beach. it is a beautiful cove, soft sand, no waves, great pools, great service. Rooms are nice but a little gaudy. But if you like flashy furniture, this is the place. Service was excellent and so was the food. Its a bit out on its own with not much nearby. You get your own golf cart so thats nice. The prices are high.
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Date of stay: January 2020
Rooms
Service
Sleep Quality
Room Tip: you have to see the rooms in person, cause there are many differences.
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First time to the DR
This is a lovely 5 star property. The rooms are beautiful with ocean views. The staff is helpful although english is a bit limited. There are 3 restaurants on the property, one very fancy, one on the water and Blue the main one where breakfast is served everyday. The beach is is beautiful and plenty of chairs. We just wished there had been some water sports available.
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Review collected in partnership with this hotel
Date of stay: December 2019
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Fabulous luxury boutique resort
Just completed family holiday vacation at Eden Roc. Truly fabulous gem. Everything is frost rate: Accomodations, food and service. Spectacular beach setting, exquisite restaurants and every staff member is wonderful. Has the look and feel of a small Four Seasons hotel. Will definitely return.
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Review collected in partnership with this hotel
Date of stay: December 2019
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Great for Families as well as couples
I visited this property with my husband and my then 6 months old. The staff could be more helpful and the facilities for kids and babies were very good. The only thing missing are a bottle warmer and steriliser in the room but other than that they did offer great amenities for our baby that included a cot with beautiful bed linen, a baby bath and a chair. The facilities are great and the kids room is fantastic. We used the nanny service and she was very professional looking after our precious girl with such care and following all our instructions. I loved everything about this place including the food and the staff at all restaurant and at the beach. The spa has just opened and we tried a couples treatment which as lovely. I would like give a special thanks to the following staff who were amazing and looked after us very well: Teury, Carlos, Rafael, Rosi, wilkin , and Maladys. We will definitely be back with or without our little one.…
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Date of stay: April 2019Trip type: Travelled with family
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123456…120
Do you have kosher food options?
I am traveling with a toddler and am worried about having a pool right outside the door. Are there any safety features in place to avoid drownings?
Dear Mrs. lemonicecream, Greetings from our Sunny Eden Roc Cap Cana. Thank you for contacting us. Our big pool has an area with shallow water made especially for kids. Although we have lifeguards, we kindly advise that kids and toddlers to be supervised by their parents. In case that you would like someone else to take care of your youngster so you can enjoy more of your vacation, we also offer personalize baby-sitting services. Please, contact our concierge department to make arrangement. We look forward to receiving you :) Warm regards, Marketing & Front Office Team,
0 votes
Hi, I'm headed to Eden Roc with my wife, 2-year-old, and 3-month-old. I was wondering about the water/ice situation. Have past guests been okay with the ice and mixed drinks? Did people eat raw vegetables, salads, etc in the restaurants. The food looks amazing on the website. Also, anything else I should be aware of with the kiddos in terms of food/drink? Thanks!
My husband and I have been a number of times and have never gotten sick. We both eat the fresh fruits offered at breakfast and the salads served alongside our omelets. And mixed drinks with ice. Bottled water is readily available for drinking, but we almost always end up brushing our teeth with the tap water.
0 votes
Please can you tell me is Sargassum a problem at Eden Roc. We are planning to book for late January next year and are worried we won't be able to sit on the beach or swim in the sea. Many thanks for your advice. Val
It was a problem throughout the entire Caribbean while we were there and yes at Eden roc too. It was a bummer. I think it’s seasonal and we’ve stayed nearby many times in March and never had the problem we had this year. Definitely worth checking with meteorological services on, I understand it was affecting Florida too this year. Good luck!
1 vote
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What type of vehicles are used for the complimentary airport transfers?
They use Chevrolet’s or Cadillac SUVs
2 votes
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123456…15
"If you get a beachfront suite ask for building #1. Also views may be better from the higher rooms"
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"you have to see the rooms in person, cause there are many differences."
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"Ask for a bottom floor so you can open your sliding glass door and walk to your lounge chair on the beach."
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"For us it was the ocean front rooms"
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"Villa's have private pools and are quiet"
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PRICE RANGE
€477 - €1,904 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
34
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Frequently Asked Questions about Eden Roc Cap Cana
Which popular attractions are close to Eden Roc Cap Cana?
Nearby attractions include Hoyo Azul (3.3 km), Juanillo Beach (4.0 km), and Marina Cap Cana (7.1 km).
See all nearby attractions.
What are some of the property amenities at Eden Roc Cap Cana?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
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Which room amenities are available at Eden Roc Cap Cana?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
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What food & drink options are available at Eden Roc Cap Cana?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
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Is parking available at Eden Roc Cap Cana?
Yes, free parking is available to guests.
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What are some restaurants close to Eden Roc Cap Cana?
Conveniently located restaurants include Nakamura, Api Beach, and La Yola Restaurant.
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Are there opportunities to exercise at Eden Roc Cap Cana?
Yes, guests have access to a pool and a fitness centre during their stay.
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Does Eden Roc Cap Cana have an airport shuttle?
Yes, Eden Roc Cap Cana offers an airport shuttle for guests. We recommend calling ahead to confirm details.
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Are any cleaning services offered at Eden Roc Cap Cana?
Yes, dry cleaning and laundry service are offered to guests.
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Are pets allowed at Eden Roc Cap Cana?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
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Is Eden Roc Cap Cana accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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