This was our first time in Dominicana and we chose this hotel because our tour operator said it was new and we actually liked the pics (they are real by the way, not like in the majority of the hotels where they post only the best to attract guests). First thing that impressed us was that all staff was wearing masks at all times everywhere: inside and outside! No matter if they were showing sport exercises, cleaning or dancing in the lobby in the evening, they were always in masks! Then sanitizers everywhere . Temperature control at the entrance to the hotel and to all restaurants. The staff also makes sure you are wearing a mask and gloves when picking food. Everyone was polite helping and smiling all the time. I will name only some people here just because I didn't take photos of all names, so sorry if I didn't name you. All receptionists were ready to help and solve any problem you have. Bieavenido (thanks for late night talk, now I know when is the Independence day in Dominicana!😊). All our requests were satisfied within 5-15minutes (not Dominican minutes👆🤣). Guys at the restaurant all who were welcoming, thank you for giving us masks and gloves when we were too overwhelmed with holiday activities and forgot to get them🙈. Thank you for always wishing us good morning, nice day and smiling! Guys who take orders inside the restaurants and my Spanish teachers😅 Ramon, Antonio, Wilsoooooon Rincon, muchos gracias! They always ask you how you are, remember your orders and bring them before you think about it. Mariia Soriano and Andy from lobby bar- the smiliest girl and boy ever! Thank you for your Russian and Ukrainian, keep learning, next time I come I will check up on your progress! 🤣 Animation team- you are beyond human abilities!!! Fly yoga, yoga on surf boards, volleyball, water polo(I think it was water polo😅), water bikes in the swimming pool, sexy dancing, jumping on little trampolines..Ruben & Jason, my sister Debora(best breeds from you!❤)and my evening salsa teacher Coca -Cola(don't lose uno in bachata anymore😉). Love you guys! 🥰 I will always remember all of you, how you invited to take part in the activities, how you were showing everything step by step, your patience, your unique personalities. The best chef on this planet Wander Montilla with amazingly beautifully looking and heavenly tasting dishes. 😋 Thank you for your unforgettable dinner at the stake house restaurant! Also, the cooking show in Asian restaurant is worth seeing! The food is amazing and the products are high quality. We are more than happy with our rest!…
Amazing hotel for family rest. Professional staff, lovely people. 5 stars animation for children. Clean beach with security. Bunch of different kinds of restaurants. Finest quality of food and drinks.
Had an amazing time at this resort. Stayed here for 5 days. The staff was very helpful, and there was one staff member in particular that went above and beyond, Deborah Polanco with entertainment was always a friendly and inviting face. She did her best to keep us smiling and having a blast from beach volleyball to evening dancing. The drinks at the lobby bar were the best on the resort. The staff up there took pride in making our drinks just how we wanted them. Would definitely recommend this resort.
Debora was absolutely the BEST! Ramon, Melvin and Derriie were the absolutely best at taking care of our needs in terms of food and drinks. The resort was amazing overall I would say that they should considering changing up the menu a little at the Mexican Restaurant to add some real Mexican flare but I believe that we they get fully opened things will continue to grow and evolve. I am looking forward to returning for another visit once they are fully open.
This new hotel is beautiful and the staff is wonderful! The food was some of the best I have eaten! It is a great time to go here and enjoy the peace and quiet. I can't say enough about how great the hotel is. There were two areas that need to be corrected. 1. They don't accept American Express. Even though I made my reservation with it, once I got to the hotel they would not take it which made a very uncomfortable situation for the desk staff. Not pleasant for anyone. 2. It seems they chill the pool which led to no one in it and no one at the swim up bar. Too Cold. I will go back and hope they honor AMEX next time.