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Boulevard Zona Hotelera Playa Juanillo, Punta Cana 23302 Dominican Republic
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (2112)
Pool & Beach (569)
Dining (184)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 15/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hyatt Ziva Cap Cana
Updated 15/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 149 hotels in Punta Cana
Location
Cleanliness
Service
Value
Hyatt Ziva Cap Cana is the newest all-inclusive resort for all ages in the beautiful gated community of Cap Cana. Located on the sought-after shores of Juanillo Beach, Hyatt Ziva Cap Cana is a tropical paradise where guests can indulge in all-inclusive luxury surrounded by local culture, magnificent ocean views and incredible amenities.
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Room & Suite (127)127
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Game room
Babysitting
Valet parking
Internet
Hot bath
Lazy river
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Horseback riding
Snorkelling
Water park
Water sport equipment rentals
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Waterslide
Board games / puzzles
Nightclub / DJ
Video game console
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Airport transportation
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Light therapy
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Gift shop
Shops
Sun deck
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Washing machine
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Cable / satellite TV
Flatscreen TV
Safe
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, French, Spanish
Hotel links
Special Offer:Book Direct for the Lowest Rates

Location

Full view
55Somewhat walkable
Grade: 55 out of 100
14Restaurantswithin 1 km
2Attractionswithin 1 km
1,123Reviews144Q+A79Room tips
Traveller rating
  • 1,037
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  • 26
  • 8
  • 4
Time of year
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Popular mentions
Cindy G wrote a review Yesterday
7 contributions1 helpful vote
+1
We just got back from Hyatt Ziva after five blissful days. We traveled as a family of four with another family of four. We had three rooms. Two connecting rooms and a seperate room. The adults each had their own room and kids their own room. It was perfect. We were immediately greeted with alcoholic drinks (champagne and passion fruit MY FAVE) for adults and a non-alcoholic drink for the kids. After check in we spent the rest of the day touring the resort and getting used to it. The resort is beautiful, food amazing and service first class. Jose, the manager, took care of us the entire week. Going above and beyond for whatever we needed, or wanted. Even surprising us with a Buffalo Bills cake in our room on the last night there. We NEVER worried about COVID since everyone was wearing masks, there's sanitizer ALL over and we had to take a COVID test at the airport and before we left the resort. I've stayed at quite a few all-inclusive resorts, from Jamaica, to Barbados, Turs Caicos to Cabo and Hyatt Ziva ranks as one of the best. I HIGHLY recommend this resort. They have TONS of kid activities, we felt safe, everything was clean, food great and again service superb. Jose is AMAZING!! Go check this place out. Well worth it.
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Date of stay: February 2021
Cleanliness
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Daniel Lopez wrote a review 23 Feb
United States8 contributions1 helpful vote
Spent several days in this hotel and was amazed by the quality of attention and attentive care provided by all of the hotel staff. The highlight of my stay was the reinvigorating Sunset Yoga session led by Angie, an uplifting instructor who encouraged us to bring together the mind and body in the beautiful beach, with carefully thought out exercises to re-energize the body for the afternoon visit to the cocktail bar.
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Date of stay: February 2021Trip type: Travelled solo
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Phrexxx wrote a review 23 Feb
Ozone Park, New York9 contributions
+1
For my first time traveling out of the country and to the Dominican Republic, this was by far the best experience! The food was amazing, there were so many options of where to eat and different types of food. The resort had a convenient location on the beach and was not far from the airport. The rooms were also beautifully set up with an amazing view. There were plenty of activities around the resort and always kind staff to help. Amado, Delfy and Arturo were so kind and a huge help during my trip! There were an absolute pleasure to chat with and help us with anything we needed. I did a gender reveal for my best friend on the beach and these gentleman were such a big part in making that happen smoothly! I appreciated how this resort was on top off cleaning and sanitizing everything to ensure everyone’s safety. Will definitely return
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Date of stay: February 2021Trip type: Travelled with family
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Shannon B wrote a review 22 Feb
Brook Park, Ohio, United States8 contributions1 helpful vote
+1
I loved everything about my stay here. From the food, to the service this place is a step above. Arturo was our activity guide and he always seemed to find us and had time to talk while getting us to try things. The restaurants not only had great food but they were different with decor and made each place special.
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Date of stay: February 2021Trip type: Travelled with friends
1 Helpful vote
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Denis K wrote a review 22 Feb
Dubai, United Arab Emirates28 contributions29 helpful votes
Hyatt Ziva is a great lace. We have had an amazing time. Service is top 5 star from every single employee. From the time we arrive, to beach services, pool services, our butler and every single person we meet on the property. All staff members are super friendly, helpful and respectful. Accommodation is excellent. Room are not noisy and we had a swim up suite with ocean view, which is simply the best. Beach is incredible, although had some seaweed, still white soft sands , blue and turquoise water and great atmosphere. Water Park is clean and great addition for a family vacation. Spa is amazing too , super services and very professional. We have taken an upgrade option to include Club with Club access and premium drinks and it was right decision. Butler service is super helpful and entire team took good care of us. The only reason I rated 4 star is variety and in some cases quality of food. I do compare with similar resort experience across the globe. One area of improvement required is breakfast. We have tried all Buffet, Club Restaurant and Room Services and in all cases it was mediocre. Limited options, average quality and very long 1.5h service just to have an omelet in the Club Restaurant. I understand what this could be COVID related, but still I expect a better quality. With regards to the food for lunch and dinner, the quality was much better and actually very tasty from Pizza to Italian to Asian places, but for those folks who stay with families , there are very limited options for a longer duration. We did enjoy various cocktails and many other great drinks and bar tenders are great and attend to every request. In summary, great and secure place to be, great accommodation, great for family, great beach! Just needs little F&B improvements.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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PRICE RANGE
US$313 - US$560 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
375
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Frequently Asked Questions about Hyatt Ziva Cap Cana
Which popular attractions are close to Hyatt Ziva Cap Cana?
Nearby attractions include Juanillo Beach (0.7 km) and Beers of the World (0.00 km).
What are some of the property amenities at Hyatt Ziva Cap Cana?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Hyatt Ziva Cap Cana?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hyatt Ziva Cap Cana?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hyatt Ziva Cap Cana?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Hyatt Ziva Cap Cana?
Conveniently located restaurants include Blue Marlin, Little John, and The Steak House.
Are there opportunities to exercise at Hyatt Ziva Cap Cana?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hyatt Ziva Cap Cana have an airport shuttle?
Yes, Hyatt Ziva Cap Cana offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hyatt Ziva Cap Cana?
Yes, dry cleaning and laundry service are offered to guests.
Does Hyatt Ziva Cap Cana offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hyatt Ziva Cap Cana?
The staff speaks multiple languages, including English, Spanish, and French.