Iberostar Costa Dorada
Carretera Luperon Complejo, Km 4, Puerto Plata 57000 Dominican Republic
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About
#13 of 64 hotels in Puerto Plata
Location
Cleanliness
Service
Value
GreenLeaders Platinum level
Our spectacular 5-star hotel, located on the beachfront of Costa Dorada in the north of the Dominican Republic, only 15 minutes from Puerto Plata Airport. It is the ideal place for families and couples, with 516 rooms: 302 double rooms, 114 double rooms with pool view, 40 family suites with 2 rooms, 42 double rooms with ocean view, 18 oceanfront junior suites. Its impressive pool has an aquabar, one of them special for children. The colonial-style hotel and common areas are surrounded by extensive tropical gardens. An attentive staff facilitates the perfect vacation experience. Our 5 restaurants will make you enjoy a unique gastronomic offer, from our international cuisine buffet with show cooking. Pasta, meat and fish dishes, vegetables and salads. Thematic nights. In addition, 3 specialty restaurants will take you to an unforgettable experience. Our Wave Of Change initiative is focused on three fundamental pillars: the elimination of single-use plastic in our rooms, the promotion of responsible fish consumption and the improvement of coastal health.
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Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Archery
Babysitting
Parking
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Diving
Snorkelling
Tennis court
Aerobics
Billiards
Darts
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Shuttle bus service
Taxi service
Business Centre with Internet Access
Conference facilities
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Makeup services
Manicure
Massage
Pedicure
Salon
Steam room
24-hour security
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Safe
Telephone
Coffee / tea maker
Minibar
Flatscreen TV
VIP room facilities
Wardrobe / wardrobe
Iron
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Room types
Ocean view
Pool view
Non-smoking rooms
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Bay View
Languages Spoken
English, French, Spanish, German
Location
44Car recommended
Grade: 44 out of 100
129Restaurantswithin 10 km
67Attractionswithin 10 km
Carretera Luperon Complejo, Km 4, Puerto Plata 57000 Dominican Republic
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9541Reviews1331Q+A100Room tips
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First time visiting. Nice property with friendly staff. Good food, comfortable rooms, nice beach, great pool and good amenities. High marks on cleanliness and service plus the grounds are well maintained. Will be returning
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Date of stay: July 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Rossina García, Owner at Iberostar Costa Dorada
Responded 5 days ago
Dear guest, A comment as positive as yours is the best confirmation that we are working in the right direction. Thank you very much on behalf of the whole team. It would be marvelous to see you again one day. Kind regards, Online Reputation Manager Iberostar Costa Dorada
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Overall stay was good! Buffet food always the same everyday and night, very little alternatives. It was very quiet till Friday came along and families and couples from Santo Domingo took over the resort. You feel as if you are the minority and you are bumped into and they cut in line and don’t have respect, a real turn off.
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Date of stay: September 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Excellent service de notre concierge Veronica. Je salut tout le personnel pour leurs bon travail.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Rossina García, Owner at Iberostar Costa Dorada
Responded 6 days ago
Dear Claude, First of all, we want you to know that the way you have described your stay with us is really helpful and we thank you for providing your rating. Although your comment shows that in most areas we are performing well with our efforts and quality service, we have taken your feedback regarding the areas you raise seriously as we know that we can only improve by listening to our guests. Again, we want to thank you very much for sharing this review of our hotel and we would be happy to welcome you back to one of our hotels in the future. Best Regards, Online Reputation Manager Iberostar Costa Dorada
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
The Resort is fabulous. The food was exquisite whether it was the buffet or ala carte. Josue at the pool bar always made sure our glasses were full. Diana and Maria were there for anything we needed. So many staff members to thank for great service....Carolina....Raudy....Rudys....Carisimo....Leidy....Ester.....Generoso. So many more need recognition but running out of space. We were treated so special that we are already planning a return visit. Thank you to everyone for such a great week.
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Date of stay: September 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Rossina García, Owner at Iberostar Costa Dorada
Responded 6 days ago
Dear Sandra, We want you to know that your review of our hotel is very much appreciated. We are always delighted to receive clarification that our guests have enjoyed a wonderful holiday and have left with happy memories. Our combination of both professional and friendly service is one of our main priorities and we are always working to provide our guests with a genuinely wonderful experience. Again, we appreciate your positive comments and look forward to welcoming you back again soon. Best Regards, Online Reputation Manager Iberostar Costa Dorada
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Irs my second time here . So far its been nice amazing . Food and drinks are excelent . Entretenimiento vainilla . Barman . Chocolate . Big mamá. Piña . Pikachu all tiempo are great . I Will come Back .
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Date of stay: September 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rossina García, Owner at Iberostar Costa Dorada
Responded 6 days ago
Dear Daysi, We would like to thank you for choosing us for your holiday, and we are very honored to know that you are having a great time with us. We hope that the rest of your stay is as pleasant as it has been and that you keep us in your fondest memories. Regards, Online Reputation Manager Iberostar Costa Dorada
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed for a week in September and the best part of Iberostar Costa Dorada are the staff. All of the employees greet you with a smile and are very helpful. Jesus at the pool bar is the best bartender ever! He remembered everybody's drinks and had your next drink ready before you could even ask. The lobby bar is fantastic. The grounds are well-maintained and the resort was always clean. There are accessibility ramps around the resort and shuttle carts for those who need them. We saw security around the resort all day and night and we felt very safe. The beach was beautiful. No seaweed at all. Plenty of seats by the beach and pool, no "towel wars" here. Lots of nice shaded areas as well. Some of the vendors on the beach were pushy to get you to view their beach shop. Tourists that went there said that it was extremely overpriced and not worth it. If you want to go jet ski, snorkeling, or parasailing, the diving booth on the right side of the beach organizes it. The main buffet had a lot of variety and the food was very good. We did two a la carte restaurants, the Japanese was a lot of fun and the food was great. The Italian restaurant was also good. Some rooms have strong air conditioning, some don't. If yours isn't working, ask to change rooms because maintenance never showed up to fix it. Housekeeping was great. Beds are comfortable. The safe in the room is free. Wifi works well around the resort. We had some issues with the keycards; if you have it close to a wallet or phone, it'll deactivate. They'll reactivate it at the lobby desk. Unfortunately, we only enjoyed 4 out of our 7 days at the resort. Starting on Fridays at 2pm, locals come to the resort to enjoy their weekend. Many countries do this and we've never minded it. It was different this time. Other tourists warned us about the approaching weekend chaos but we didn't think anything of it until Friday afternoon rolled around. We went during the low season so lots of locals were expected, but the issue was the hostility towards the tourists. We were shoved at the buffets multiple times during each meal, shouted over at the bars, and constantly pushed off of our chairs at the pool bar. I wish I was exaggerating but I'm not. We know that this is not the resorts fault. It's very unfortunate that such a nice resort left a bad taste in our mouths by the end of the week. We won't be returning but I'll leave some tips to get you through the weekends: -Go to the breakfast buffet right when it opens at 7am -Go to the snack bar or beach bar for lunch instead of the buffet -BOOK A LA CARTE restaurants for Friday and Saturday dinner (the desk is beside the excursion desk at the lobby) -The right side of the beach (near the diving booth) is quiet/less busy -Upgrade to star prestige for Friday and/or Saturday to have access to a quiet bar without line-ups at the beach. -Book your excursions on Friday and Saturday Like I said the resort is fantastic and before the weekend we were talking about returning annually. After the weekend, we've changed our minds. …
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Date of stay: September 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Rossina García, Owner at Iberostar Costa Dorada
Responded 2 weeks ago
Dear guest, First of all, we thank you for choosing Iberostar Costa Dorada for your holiday. Your comments are an incentive for us to strive daily to the best of our ability so that all our guests feel as comfortable as you did whilst staying with us. The fact that you could have such a wonderful time at our hotel is an excellent confirmation of our efforts. We apologize if the amount of locals merged your experience with us and as you say, their behavior is something we can not control. Nevertheless, this comment will be shared with the management for their consideration. We attach great importance to everything available to us in order to ensure that our valuable guests always have a very pleasant stay in our hotels. Thank you once again for sharing this review of your holiday with us. We hope you had a nice journey home and we will be more than pleased to welcome and serve you again in the future, if you decide to choose us for your vacation. Best Regards, Online Reputation Manager Iberostar Costa Dorada
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pool had lots of mold on the floor and around the walls. The room was very outdated, it only had two outlets near the bed and two in the bathroom. The food wasn’t the best when I compare it to other resorts I’ve been to. The entertainment could have been a whole lot better, when compared to other resorts
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Date of stay: September 2023Trip type: Travelled with family
Room Tip: Avoid this resort, staff is running around trying their best to take care of guests, resort is...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rossina García, Owner at Iberostar Costa Dorada
Responded 2 weeks ago
Dear Guest, Although we regret not meeting your expectations completely, we would like to thank you for sending us your very helpful review of your recent holiday. We have taken your comment on our pools and rooms very seriously, as it is our goal to achieve the highest quality experience standards for all our guests. Your comets will be shared with the corresponding departments for their consideration. Thank you for your suggestions on our food and entertainment. We really hope you will allow us another opportunity to show you that your holiday experience can be improved. Best regards, Online Reputation Manager Iberostar Costa Dorada
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The best thing about this resort are it’s people and the beach. This was our first DR resort where the majority of guests on the weekend were Dominican locals, which is awesome — too often resorts are exclusively for foreign trackers and Dominicans don’t enjoy their own local treasurers. That being said, management of Iberostar should invest some capital in the maintenance and updating of this property. It’s evident that it has fallen behind. A couple lights and outlets in our room didn’t work, which they fixed within 12 hours which was great. The shower wouldn’t drain properly. All in all it was worth what we paid for and we so appreciated the staff there. They deserve a resort that is invested in, especially the rooms and culinary scene. The Italian “restaurant” is just the snack bar converted into selections that are mostly available at buffet. The Hibachi spot was superb. Again, we stay in the top room available and it was worth the affordable price, but we won’t be bookmarking this place to visit again. We hope in the meantime, the company and owners in Spain invest some capital into this facility because their staff are more than up to the task of running the place with pride and joy.…
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Date of stay: September 2023Trip type: Travelled with family
Room Tip: Don’t do the Italian restaurant. We also skipped the Mexican. Hibachi was great.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rossina García, Owner at Iberostar Costa Dorada
Responded 3 weeks ago
Dear Andres, We are very pleased to read that you had such a pleasant time in our hospitality, and we want to thank you for sharing it with us. Our highly skilled staff at the hotel and the entire team behind the scenes ensure that we always improve and meet the wishes and preferences of our valued guests. Thank you for your kind comments on our wonderful team; we sure are very proud of them all. We always welcome our guests' ideas because they help us achieve our goal of providing perfect holidays for them. For this reason, we take note of your valuable feedback and will forward it to the appropriate department for consideration. Again, we thank you for this positive review and look forward to seeing you again soon. Best Regards, Online Reputation Manager Iberostar Costa Dorada
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had a fantastic time as always when I visit this resort. The staff are fantastic. We celebrated my husband’s birthday, the staff assisted to coordinate all the events. The hibachi was our favorite of the three restaurants. The staff was very hospitable.
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Date of stay: August 2023Trip type: Travelled with family
Room Tip: Perfect weather. Late August has less people due to back to school. One of my favorite time to...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rossina García, Owner at Iberostar Costa Dorada
Responded 3 weeks ago
Dear Lourdes, We would like to, firstly, thank you for your kind review of your recent holiday with us at Iberostar. Such pleasant feedback of our hotel is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts. Again, we thank you for your positive review of our hotel, and we hope that we will continue to provide you with excellent holiday experiences in the future. Best Regards, Online Reputation Manager Iberostar Costa Dorada
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Food and service was amazing, the people are very welcoming and entertaining. Pools and drinks are cold and freshly made with care. Bed suites are clean and fresh when first entered. Staff are bilingual so they can communicate.
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rossina García, Owner at Iberostar Costa Dorada
Responded 4 weeks ago
Dear guest, We would like to, first of all, thank you for your kind review of your recent holiday with us at Iberostar. Such pleasant feedback from our hotel is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts. Again, we thank you for your positive review of our hotel, and we hope that we will continue to provide you with excellent holiday experiences in the future. Best Regards, Online Reputation Manager Iberostar Costa Dorada
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Hi everyone, we stayed at this hotel at the end of may 2023. The temperature and the food were top noch. The hotel is moreless 15 years old but very well maintain. The beach was very clean, some sea weeds but all beaches have them. The rooms were also very clean and there was a lot of food at the buffet. We appreciated the italian restaurant the most because of the food and staff but especially because it is a buffet during the day. Very convenient because it is close to the beach. The staff at the entire place were very friendly. Special thanks to Perla, Adam, Dawiil and Elizabeth. We have been treated like king and queen since we are members of the Iberostar Club. But even if you are not, you will feel very welcome at the resort. The thing missing is a steak house (Ha!Ha!) We are plannig to go back next year. If I would have to rate the resort, It would be 5 stars Norman and Carmen …
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Date of stay: May 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Rossina García, Owner at Iberostar Costa Dorada
Responded 4 weeks ago
Dear guest, It is always excellent for us to receive such complimentary reviews like this. We really do appreciate the time and effort you have taken to share this opinion of your recent holiday in our hospitality at Iberostar. We have treated your description as a success story and your comments show that we are on the right track with our numerous efforts and our attention to detail. We would like to thank you once again for your kind review and will be delighted to welcome you back to one of our hotels soon. Best Regards, Online Reputation Manager Iberostar Costa Dorada
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$141 - US$240 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
iberostar costa dorado, iberostar puerto plata, iberostar costa dorada dominican republic, iberostar costa dorada puerto plata, iberostar hotel costa dorada, iberostar costa dorada hotel, costa dorado, puerto plata iberostar, iberostar hotel puerto plata
LOCATION
CaribbeanDominican RepublicPuerto Plata ProvincePuerto Plata
NUMBER OF ROOMS
516
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Claim Your ListingIBEROSTAR COSTA DORADA - Updated 2023 Prices & All-inclusive Resort Reviews (Puerto Plata, Dominican Republic)
Frequently Asked Questions about Iberostar Costa Dorada
Which popular attractions are close to Iberostar Costa Dorada?
Nearby attractions include Joyeria Las Americas (4.5 km), Rancho Lorilar (2.4 km), and Taino Bay Puerto Plata (5.3 km).
What are some of the property amenities at Iberostar Costa Dorada?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Iberostar Costa Dorada?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Iberostar Costa Dorada?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Iberostar Costa Dorada?
Yes, free parking is available to guests.
What are some restaurants close to Iberostar Costa Dorada?
Conveniently located restaurants include Big Lee's Beach Bar, Los Tres Cocos, and Le Petit Francois.
Are there opportunities to exercise at Iberostar Costa Dorada?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Iberostar Costa Dorada have an airport shuttle?
Yes, Iberostar Costa Dorada offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Iberostar Costa Dorada?
Yes, dry cleaning and laundry service are offered to guests.
Does Iberostar Costa Dorada offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Iberostar Costa Dorada?
The staff speaks multiple languages, including English, Spanish, French, and German.