SUNSCAPE PUERTO PLATA - ALL INCLUSIVE - Updated 2020 Prices & Resort Reviews (Dominican Republic)

About

4.5

Excellent

3,852 reviews

Location

Cleanliness

Service

Value

Certificate of Excellence

Sunscape Puerto Plata, set on the golden sand beach of Playa Dorada, is located on the northern coast of the Dominican Republic, in a world of pristine beaches and tropical jungle. Only 20 minutes from Puerto Plata International Airport, Sunscape Puerto Plata is the ideal setting for an unforgettable vacation. This familyfriendly 585-room resort faces the Atlantic Ocean and is surrounded by a beautiful 18-hole golf course designed by the famous Robert Trent Jones. Spacious accommodations offer private terraces and kid's amenities with options including connecting rooms, an elevated experience in the Sun Club and an adults-only section. Guests will enjoy all the privileges of Unlimited-Fun(R)- where everything is included and no wristbands are required - including unlimited access to six bars and nine reservation-free dining options, live music, local entertainment, land and water activities for all ages, the Explorer's Club for Kids with Red Cross certified staff and the Core Zone Teens Club. Guests can also rejuvenate at the Sunscape Spa by Pevonia(R), play golf ata nearby course, enjoy excursions to natural wonders or the historic city of Puerto Plata, and of course, enjoy Sunscape Puerto Plata's stunning, golden sand beach, Playa Dorada.

Full view

Property amenities

Free parking

Free internet

Pool

Fitness Centre with Gym / Workout Room

Free breakfast

Beach

Diving

Babysitting

Parking

Wifi

Public wifi

Paid wifi

Internet

Hot bath

Adult pool

Outdoor pool

Fitness classes

Sauna

Bar / lounge

Restaurant

Breakfast available

Breakfast buffet

Snack bar

Swimup bar

Poolside bar

Tennis court

Aerobics

Entertainment staff

Evening entertainment

Karaoke

Table tennis

Nightclub / DJ

Indoor play area for children

Children Activities (Kid / Family Friendly)

Kids club

Kids' outdoor play equipment

Airport transportation

Conference facilities

Banquet room

Meeting rooms

Spa

Couples massage

Full body massage

Head massage

Salon

Concierge

Gift shop

Shops

Sun umbrellas

Butler service

Dry cleaning

Laundry service

Room features

Air conditioning

Housekeeping

Private balcony

Room service

Safe

Minibar

Refrigerator

Flatscreen TV

Room types

Ocean view

Non-smoking rooms

Suites

Family rooms

Good to know

HOTEL STYLE

Family Resort

Family

Languages Spoken

Spanish

Location

Full view

Contact

Carretera Luperon, Km. 5. Playa Dorada, Puerto Plata 57000 Dominican Republic

Getting there

Las Americas Airport181 kmSee all flights

La Union Airport7 kmSee all flights

Car HireSee all Puerto Plata car hire

See all nearby hotels

Nearby restaurants

Mares Restaurant & Lounge

226 reviews

5.3 kmCaribbean

See all nearby restaurants

Nearby attractions

Mount Isabel de Torres

See all nearby attractions

3,852Reviews1,040Q+A100Room tips

Christmas & New Year Vacation

Our Vacation was booked through Redtag, trip provider was WestJet, from December 24 - January 3, 2020. We had a great vacation, group of four adults. I had made arrangements for the Sunclub, and upon our bus arrival at the Resort there was someone from the sunclub waiting for us, with my name to take us around for our separate check in. 2 rooms checked in quite quickly (Joehly?Johaira?) was very helpful. Sterling took us around to our room in Building 15, which was about halfway between the main lobby & the beach... A/C was quite chilly. Christmas Eve dinner buffet was great, large selection., very well set up. Our room safe didn't work, we called the sunclub number, and they sent a repair person came right away to fix it. Our wifi login worked around the resort most of the time (never at the beach) but we were able to make a few "merry christmas" wifi calls from the room. The ala Carte restaurants are great... and while I understand the appeal of no reservations, perhaps this needs to be re thought.. we never had too much of a wait, but we were typically there early.. the Japanese place (great food & the best service) had a wait of 3 hours one night. I think if they were to take reservations, this might alleviate some of the back log...The Argentinian ala carte did a great Steak and Lobster for New Years., and the Italian was also good, though the service in the Italian was quite slow for water/drinks in general. Castaways down by the beach was amazing for dinner, although there could be mosquitos/sand fleas in the evenings. They also had amazing omelets for breakfast here. Francisco in the Adults SunClub Lounge is the best bartender. And yes, if you're looking for premium booze, you'll need to book the sunclub. Also to note for the Rye/Ginger drinkers... they do have crown, but NO Gingerale.... your substitute will either be sprite, or soda.. try a Mohito instead. The beach was great, I was able to distance swim almost every morning. The use of paddle boards and kayaks is free to Sunscape guests (be sure to tell them that you're from sunscape, and they'll ask your room number).. There are quite a number of vendors on the beach, but for the most part (in the VIP section anyway) we found a simple "no gracias" would move them along. Miriani was an amazing server in the beach VIP section! Our maid Monica was also amazing, our room was always clean and fridge stocked with water/coke/sprite etc. and "bed art". She was also great about bringing us an extra blanket, and was just cheerful and lovely every time we spoke. We booked a few tours (not through westjet) but through the Playa Dorada tour reps on the beach, for quite a bit cheaper than the west jet rep Julio was selling for. Deep Sea Fishing, Paradise Island (this is quite a distance away, be prepared for a long drive) and the waterfalls hike (Must have closed toe shoes/watershoes and its quite the hike, so if you have folks with mobility issues, this is not a good idea)... (Also, you're climbing down or jumping down/sliding down waterfalls.. if you can't swim, this is not a good trip for you). All the tours come with some cultural stops... ie in a village to see artisans or taste home ground coffee etc. so you will likely be back to your resort later than you think. So, don't book trips the day you're leaving.. The Spa is great, we all had massages, and quite enjoyed, a few of our group also tried the fish foot treatment, and said it was a cool experience. All in all we found the food pretty great, including at the buffet, the drinks plentiful., rooms lovely and the beach was great. We had great allergy accomodation for one of our group at all the ala cartes., and the buffet. Sterling was a great help. My small complaints ... there was no policing of the "adults only" thing in any of the ala cartes., or the beach area, or the sunclub adults lounge. Many people just brought their children in.. so if you're looking for a legitimate adults only experience, I suggest elsewhere... our only other complaint would be not being able to speak with our west jet rep Julio... other than the first day intro, we could never find him. We tried to call twice with numbers he'd left for us, but it would never go through. Reps from Sunwing & Transat always appeared to be at the travel counter, but not Julio. Check out was a breeze at the Sunclub.. bellhops take bags to the lobby and tag them for your departure. Thanks for a great vacation Sunscape. Also, for the smokers at the Puerto Plata Airport.. depending on how long your wait is, the VIP lounge has a smoking room and wifi/food/drinks included with your access payment of $30..…

Date of stay: December 2019

Rooms

Service

Sleep Quality

Room Tip: Rooms on the south side are quieter.

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+1

Good but not up to AM Resorts full standards

Sunscape Puerto Plata “Unlimited Fun” Sun Club Adult Only room 3210 Dec 10-17 Our onsite rep was Karen - fabulous a real pit bull when it came to dealing with any issues with the hotel – definitely on the side of helping the customer get the best experience This hotel is part of the AMResorts chain (Dreams, Secrets, Zoetry, NOW, Sunscape, Breathless, Alua and Reflect) Check in and Adult Club Lounge: We had a separate check in area but no one directed us there until we went to the main desk however once there it was quick. The check in is in the Sun Club lounge just right of the main lobby, it also contains a small bar, snack area, TV and it is where you get and exchange the towels. (note this is contrary to the towel practice at other resorts of the same chain and written in the book in the room – where it says there were supposed to be baskets around the pools and resort where you can drop off or pick up towels.) Of course, that same booklet in the room also identifies that the beaches were owned by the Mexican Government so I think someone just copied what is at the Mexican resorts without making some of the more specific changes to it. Room: We were on the second floor (no elevators). The room was a decent size with a large balcony. The air conditioning worked well, though we found we needed to set it so it would not come on a much as it was quite chilly and noisy. The room also had a ceiling fan. The bed was set up as a King however it was actually two Queen beds that had been pushed together, this was a bit of an issue as the sheets (there was no comforter) and blanket we found in the closet did not fit properly. So unless you both wanted to sleep in the middle of the bed you were short sheeted. We also found the light/fan switches were in the middle of the bed on the wall, so you could see were a side table would have been in the middle so you could walk to the switches rather than crawl across the bed – we arrived in the evening so even the person who brought the bags to the room had to do the same. There was a shortage of wall plugs and no USB plugs in the room. The room had a safe (electronic), decent sized closet, small fridge (with water, pop and beer) and flat screen TV. My one thought when I was looking around the room was the lack of decoration/colour. The room was all white, white furniture etc with splashes of blue in the throw pillows and dust ruffle. There were no pictures on the walls so the room felt bare/sterile. The bathroom was walk in shower only and single sink. There was enough space to put your things but barely. The window/vent (no glass) is open to the outside and you can hear a lot of noise though it especially as ours was open to the Court yard where the Adult only jacuzzi was located so sounds in that area echoed quite a bit. We found it was better when you closed the door to the bathroom but you could still hear quite a bit of noise as that door was also just slats not a solid door. Loved the shampoos etc, nice smell and they provide them in larger bottles than most place which is a nice touch and doesn’t create as much plastic waste. They quickly provided replacements if they were needed. The shower always had hot water and decent pressure. Never saw the turndown service which was listed on some of the literature. Maid Service: Good but nothing extra. No towel art, notes and one day she came to clean in the room when we were there, which was okay (we sat on the balcony and read) but we had left her something on the bed and in the past if we happened to still be in the room when the maid cleaned they usually said something to us – this person not only did not acknowledge the tip but also did not say anything when she arrived or left. Last year I got stuck in our room at Emotions due to a nasty flu, I was in the room for three days the maid always said hello, goodbye and thank you for anything we had put out for her. RESTAURANTS: The buffet was nicely set up, food was hot and a good selection. We did find as it got busier, given the high ceiling in the main area it did tend to get quite noisy. There are no ceiling fans and it can get quite warm. I must admit I prefer a buffet with some open-air portion to it, there were some small tables just outside the door but they were not set up for eating and were all smoking tables. All the restaurants have nice architectural feature, high wooden ceilings, large wooden windows; 3 of them are on the second floor with the pizza place in between. We did have a lobster dinner which was tasty but huge – certainly worth the extra cost if you enjoy lobster – you may however consider sharing. There are four ala carte restaurants – but the one which had separate breakfast/lunch area for Sun club was not open – Castaways/Barefoot Grill (the one that prior guests had praised ). The restaurant never opened at all the entire time which is odd given you have to go through it to the beach and the area was often busy so it would have made sense for it to be open at least for lunch/snacks. The bar in it was open. They did have a smaller breakfast/lunch area in the family Sun Club section where the adults were also allowed to go to eat if they wanted. They provided a basic continental breakfast and could cook eggs up for you too. It was nice and quiet in the morning. It wasn’t overly busy when we were there but they were still fairly busy around the resort but I guess not busy enough to open all the ala carte restaurants on any given night. Gohan – Identified in the booklet as Adult only in the booklet they had out and “casual elegance” dress code but they did not adhere to this which was disappointing. Men were allowed in shorts, T-shirts, baseball caps and women in casual dress with flip flop despite it specifically saying this was not permitted. Quite a number of families with young children also came in. This spot would be the only truly Adult only space other than the Lounge and jacuzzi area. We did not go the pizza shop but did look at the menu which did not seem to have what was advertised in their handout (tacos and burgers). We also did not go to the Italian. We did do the Gaucho Grill which also served tasty food but it did take a while to get the meal due to the number of people in the restaurant at the same time. Coco Café – nice little spot with deserts, fruit and wonderful coffees. Tamarindo – above the larger pool, wings were fabulous. Staff in all the restaurants were friendly, helpful and attentive would recommend getting there early as the guests when we were there tended to go early causing wait times to get into most of the ala cartes or if you don’t mind just eat later. There was apparently room service for the Sun Club, the menu had a decent selection but we did not utilize it while here. WIFI : There were some issues the first day or so but then it improved however not good enough for hubby to watch a hockey game which he does like to do when at a resort. It did also have a tendency to cut out as you moved around the resort. The only folks who get it throughout the resort are the Sun Club folks, everyone else it is just free in the lobby. The other thing we noted is our Wifi calling feature on our phones that usually works did not at this resort yet has at other resorts in the area. PHONE: This hotel charges even for local calls from your room, our rep let everyone know that if we needed to reach her to go to the lobby and have them call on our behalf. POOLS: There are two main pools, the one smaller one is supposed to be the quiet pool but we didn’t notice much difference while there, both seemed to be quite busy. The Sun Club Family and Sun Club Adult only have a large jacuzzi each in their areas. During this trip ours was never quiet unfortunately due to the group of guests also at the hotel who enjoyed loud/active conversation all day (we prefer quiet relaxation on holiday). These jacuzzi areas are a court yard so conversations echo even into the rooms. Landscaping: This hotel is built with a natural break between the hotel and the beach. There are several small bridges over the Mangrove area and information about the birds and animals you may see. We did see lots of turtles, fish and various birds including humming birds. The landscaping is beautiful around this hotel and shows the care and attention that has been put into it. BEACH: The separate beach area for Sun Club is nice as I really need shade on the beach and you can pull the lounge chairs forward if you want into the sun. Unfortunately, the separate section does not stop the sellers from wandering around you constantly. Interesting enough on another beach in the Dominican the resort set up an area similar and the sellers were only allowed in if invited by a guest and they respected that rule, this for a much quieter time on the beach. In this spot they all came through and then sat in areas just in front of that section so your view was sales people rather than the lovely ocean waves. Beach large area kept pretty clean other than a lot of cigarette butts. Nice and Sandy going in the water so no need for water shoes. Chairs were comfortable and in good repair. Personally, I would suggest they gather and pile the chairs at then end of each day. Then the next day they can place out only those needed (so it isn’t so cramped with rows of chairs). I have seen other places use this system and it seems to work quite well. The chairs can be cleaned and broken ones put aside, the beach looks less cluttered and they can give the area a thorough cleaning from all the litter stuck in the sand around the chairs. There was no shower or foot wash as you leave the beach before entering the Castaways/Barefoot Grill restaurant (only way on and off the beach) so everyone was trudging sand in. There are showers at the end of each walkway just as you reenter the resort room sections. SMOKING: Allowed pretty much everywhere in the resort except actually in the restaurants – did not appear to be any non-smoking areas around the pools, beach. The rooms are non-smoking but the balcony’s had ashtrays on them. It did appear during the time we were there that the majority of guests were European and French Canadian many of who seemed to be smokers. Vacation Club: They are there like many places in the Dominican and Mexico however they politely said hello, and did not push if you did not want to hear their pitch. Eco Friendly: Lots of encouragement at the resort towards conservation, they did have straws however and they put out a daily sheet of events call the Sundial. You could see it on line apparently but the WIFI wasn’t consistent. However other AM resorts we have noticed have a channel on the TV with the daily events and throughout the resort also have screens that show you the events/restaurants open etc. Stores: They have a few small stores with the usual tourist stuff in them at greatly inflated prices – our Sun Lotion just $8-10 at home was $20 US in the store and a basic chocolate bar Twix was $3 US so up to 3 times the price. They also had a pharmacy, art shop and jewelry store. We did not buy anything on this trip and know that you can either go to the mall in the Playa Dorada complex for slightly better pricing or into Puerto Plata for some tourist items cheaper. Staff: Suggestion for the resort - Please let staff know that guests often do not appreciate yelling outside the rooms. Staff often yelled to each other or spoke on Walkie Talkies at full volume while walking around/cleaning rooms etc at all hours of the day starting quite early (prior to 7 am). Guests are on vacation, they want to relax, sleep in etc (This is an issue similar to what we have seen at many resorts so not unique) Other than that they were always busy and friendly.…

Date of stay: December 2019

Value

Cleanliness

Service

Dear Whiteknight_013, Thank you very much for your recent stay in our Sunscape Puerto Plata. We really appreciate that you took part of your time to share your amazing experience with the Trip Advisor community. Creating great memories is what we aim to do and by reading your review we confirm that we did a great job with you; Thank for highlighting all those services and facilities, you enjoyed the most and those people that gave their best to make you have a great time. We will share your review with our staff. Thank you for your rating and your desire of coming back. Warm Regards, Kelvin Vásquez eConcierge & Social Media Coordinator Playa Dorada Puerto Plata, Republica Dominicana Tel. (809) 320-5084 Ext. 2002 info.supop@sunscaperesorts.com

Family Vacation

This hotel was a perfect destination for a family vacation. They have nightly activities; are walking distance from the beach and shops. The staff is phenomenal, especially Rafaelina, Maleys, Dania, Rocio and Vicenta. Rocio was an excellent housekeeper. I highly recommend this hotel for those looking to travel at an affordable price.

Date of stay: January 2020Trip type: Travelled with family

Dear 115rosim, Thank you for choosing Sunscape Puerto Plata Resort & Spa for your recent vacation. And thank you for taking the time for writing this review and are happy to learn that we could meet your expectations. We look forward to serving you again very soon. Warm Regards, Kelvin Vásquez eConcierge & Social Media Coordinator Playa Dorada Puerto Plata, Republica Dominicana Tel. (809) 320-5084 Ext. 2002 info.supop@sunscaperesorts.com

With My Best friend!

Once again we went to visit the sunscape Puerto Plata and every day they overcome more in the good service and the food is very clean variety the beach is very clean I love that there is food from the beach and it is a delight in the castaways carolina, gabriel keila and luisa are fabulous too my girl melissa she is great and I love my delicious wine recommended by Juan thanks guys you will see me soon !!

Date of stay: January 2020Trip type: Travelled with friends

Dear 644rault, We are so pleased you allowed our wonderful resort to be your holiday destination and we are very thankful for the time you have taken to share your experience. It is wonderful to learn that your time with us met with your expectations and it has been a pleasure to read all of your great feedback. We hope we have the chance to welcome you back again soon. Kind regards, Kelvin Vásquez eConcierge & Social Media Coordinator Playa Dorada Puerto Plata, Republica Dominicana

Good moment

I never imagined spending such a happy holiday, like the ones I lived with my beautiful family, very good food, in the gaucho good dinner the service the best of all. Fabulous Anthony and Melvin were delighted, Melissa always very kind to the family, Luisa, Carolina, Gabriel in the Castaways were great the beach is the most beautiful I have ever met, we will be back next year!

Date of stay: January 2020Trip type: Travelled with family

Dear Doliney12, Please receive the warmest greetings from Sunscape Puerto Plata. Thank you for taking the time to share your positive experience. We are delighted that your stay with us was enjoyable and that you enjoyed all facilities. It was a pleasure to have welcomed you home. We certainly hope that we have the honor of being able to vacation with you in the future. Kind regards, Kelvin Vásquez eConcierge & Social Media Coordinator Playa Dorada Puerto Plata, Republica Dominicana Tel. (809) 320-5084 Ext. 2002 info.supop@sunscaperesorts.com

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Can you tell me what the difference between the sun club and the sun club adults? I understand there is an adult only pool....but is there other huge differences? And which has the better rooms? We would prefer to look at the pool and closer to the beach?

We were not sun club so I couldn’t tell you the difference. Stayed in building 10 and everything was great. Loved this resort

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Does the resort have roll away beds? If so..would a deluxe garden room be large enough for one? Thanks!

actually, not true, they do have roll-away beds. our group had 4 rooms with 3 adults in each and they brought 3rd bed into each room without us even asking. we had standard rooms in building 12 and the 3rd beds fit fine.

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What kind of beer do you have in the rooms?

President .. we were not in sun club and ours was refilled daily.

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Does anybody know of a cheaper tour to Puerto Plata and Mount Isabel?

take a taxi or public transit

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Does anyone have any pictures or a price list for the spa? Trying to plan for my feb trip.

go to the homepage for Sunscape

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123456…208

"Rooms on the south side are quieter."

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"Sunclub Room 15303 had an amazing view of the pool and mountains!"

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"Sun club, Suite"

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"Building 10 is centally localed to beach, pool and lobby"

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"The room was fine. Modern, always clean, and comfortable. "

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PRICE RANGE
€105 - €337 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
barcelo puerto plata hotel puerto plata, puerto plata barcelo, grand flamenco, occidental grand puerto plata, occidental grand flamenco puerto plata, grand puerto plata, flamenco occidental, barcelo puerto plata dominican republic
FORMERLY KNOWN AS
Barcelo Puerto Plata
LOCATION
CaribbeanDominican RepublicPuerto Plata ProvincePuerto Plata
NUMBER OF ROOMS
585

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Frequently Asked Questions about Sunscape Puerto Plata - All Inclusive

Which popular attractions are close to Sunscape Puerto Plata - All Inclusive?

Nearby attractions include Vivonte Cigars (6.3 km), Joyeria Las Americas (6.4 km), and Mount Isabel de Torres (7.3 km).

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What are some of the property amenities at Sunscape Puerto Plata - All Inclusive?

Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.

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Which room amenities are available at Sunscape Puerto Plata - All Inclusive?

Top room amenities include a minibar, air conditioning, and a flat screen TV.

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What food & drink options are available at Sunscape Puerto Plata - All Inclusive?

Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.

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Is parking available at Sunscape Puerto Plata - All Inclusive?

Yes, free parking is available to guests.

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What are some restaurants close to Sunscape Puerto Plata - All Inclusive?

Conveniently located restaurants include Ristorante Passatore, Big Lee's Beach Bar, and Mares Restaurant & Lounge.

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Are there opportunities to exercise at Sunscape Puerto Plata - All Inclusive?

Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.

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Does Sunscape Puerto Plata - All Inclusive have an airport shuttle?

Yes, Sunscape Puerto Plata - All Inclusive offers an airport shuttle for guests. We recommend calling ahead to confirm details.

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Are any cleaning services offered at Sunscape Puerto Plata - All Inclusive?

Yes, dry cleaning and laundry service are offered to guests.

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Does Sunscape Puerto Plata - All Inclusive offer any business services?

Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.

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Are there any historical sites close to Sunscape Puerto Plata - All Inclusive?

Many travellers enjoy visiting Fort San Felipe (6.9 km) and Casa Museo General Gregorio Luperón (6.1 km).

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Sunscape Puerto Plata - All Inclusive Resort

Sunscape Puerto Plata - All Inclusive

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